Audience
Creators that want to host live, ticketed events online
About Moment
Moment (previously Moment House) is the simplest way for creators to create special, ticketed experiences for their fans — no matter where they are in the world. We call these Moments. Your fans are everywhere. Delight everyone with a Moment. Create global, ticketed, social experiences. Evolve beyond chat. Let your fans connect more richly through voice. Offer fans one-on-one video chat experiences that they remember forever. Offer merch at point of sale and during the experience. Make the experience more engaging with our live modules. You're in control. Analyze, update, and export whatever you need. Earn 100% of your ticket sales. We charge a 10% service fee at checkout. Export emails as CSV files. Build direct relationships with your fans. Customize the appearance of your Moment with your own art. Connect with our in-house experts for technical guidance. Track where ticket sales are coming from. Partner with promoters. Built-in support for displaying sponsor or charity logos.
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Moment Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"HORRIBLE customer service, low quality production" Posted 2022-12-03
Pros: The interface looks decent. The design of the website looks modern, and they make it very easy to hand over your money.
Cons: I watched a stream of an artist and the stream quality was very poor. It was NOT just the actual software/bitrate, the sound was mono instead of stereo, and it was an orchestra that sounded completely improperly mixed and as if it were recorded by a single microphone. At best, this "professional production" sounded like a high school orchestra. It's one of the worst things I've ever paid money to listen to.
Overall: When I contacted Moment.co and told them this, they just said "I understand that you were looking forward to a better quality of the show and we're sorry if it did not reach your expectation. However, upon checking with our internal team there was no issue the same as what you have mentioned.I can assure you that our team is also monitoring the event to make sure it's gonna be successful." This is nonsense because first of all, the event was already over, so "our team is monitoring the event" makes no sense. Also, I've played in orchestras myself and every orchestra person who has heard this has unanimously agreed that this was an awful recording. So, Moment wouldn't give me a refund. I hope they're happy that I'm now going to tell this story to everyone I know and warn you folks over a laughable 17 dollars that they could have simply refunded.
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Never use this service, it's garbage. -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Negative stars" Posted 2022-09-11
Pros: None, there are no pros, absolutely none other than maybe GME won't be on this platform next year for sure.
Cons: GME did not go off without a hitch and I still can't even view the replay. Beware if you give them your money, because no one responds.
Overall: Don't attend events on this platform, audio is terrible and you won't event get to see it. Their customer service is terrible and slow.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Moment review" Posted 2022-09-02
Pros: Nothing that could justify paying $30 for a show and getting no response from MH or customer service when the show got cancelled.
Cons: Minimal interaction on Facebook.. site crashed right as a huge event was about to start.. no message from Moment or customer service. I wouldn't give them my money.
Overall: Yikes on bikes.. I wouldn't participate in any of their "events" ever again.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Moment House Fails" Posted 2022-09-02
Pros: Nothing....... nice white screen for a live event's entire audience but thats no reward for paying customers.
Cons: Everything, they are a live event streaming host that fail to be able to provide the service they stated they would.
Overall: Ask any Good Mythical Morning fan who attempted to watch the livestream of "Good Mythical Evening 2". The only reason anybody knew any info was from Good Mythical crew themselves.
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