Audience
Service companies in need of a solution to enhance customer engagement by providing seamless, real-time video interactions for product selection, setup, and support
About IrisCX
IrisCX is an enterprise-level video platform that transforms how home product and service companies engage with customers during product selection, setup, and support phases. By enabling seamless, app-free video interactions, IrisCX allows customers to connect with experts through a simple click, facilitating real-time guidance and support. IrisCX's AI-driven features, such as VisualBot and VisualGuide, streamline the customer experience by allowing users to visually and verbally describe issues, resulting in accurate defect summaries without the need for extensive typing. IrisCX also offers automated delivery of these summaries to service teams via integrations with tools like Zapier and webhooks, ensuring swift and organized responses. For home builders, IrisCX enhances customer relationships by providing virtual walkthroughs during construction and efficient post-possession warranty services, reducing the need for on-site visits and increasing first-call resolution rates.
Integrations
Company Information
Videos and Screen Captures
