Audience

Companies of all sizes

About HelpDesk

HelpDesk is a ticketing solution designed to improve the efficiency of your customer support teams. This intuitive platform simplifies interactions between your agents and customers, making every customer interaction an opportunity to deliver standout service. HelpDesk has advanced features that streamline workflow and facilitate quick and accurate responses. HelpDesk protects your data and customers' trust through top-tier 256-bit SSL encryption. It ensures that all interactions meet the highest standards of confidentiality and integrity.

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Pricing

Starting Price:
$29 per user per month
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

HelpDesk.com
Poland
www.helpdesk.com

Videos and Screen Captures

Play Video HelpDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
24/7 Live Support
Online

HelpDesk Frequently Asked Questions

Q: What kinds of users and organization types does HelpDesk work with?
Q: What languages does HelpDesk support in their product?
Q: What kind of support options does HelpDesk offer?
Q: What other applications or services does HelpDesk integrate with?
Q: What type of training does HelpDesk provide?
Q: Does HelpDesk offer a free trial?
Q: How much does HelpDesk cost?

HelpDesk Product Features

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Survey Management
Corrective Actions (CAPA)
Self Service Portal
Social Media Monitoring

Customer Communications Management

Batch Communications
Content Management
Email Distribution
Multi-Channel Communications
Personalization
Chat / Messaging
Interactive Content
On-Demand Communications
Print Management
Template Management
Video Content

Customer Satisfaction

Analytics
Complaint Monitoring
Feedback Collection
360 Degree Feedback
Call Reporting
Survey Management

Customer Service

Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Alerts / Escalation
Appointment Management
Call Center Management
Live Chat
Queue Management
Social Media Integration
Virtual Assistant

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Multi-Channel Communication
Ticket Management
Community Forums
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Recurring Issues
Scheduling
Task Management
Knowledge Base
Project Management

HelpDesk Additional Categories

HelpDesk Verified User Reviews

Write a Review
  • A HelpDesk User
    Operations and Marketing Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Perfect for small business help desk"

    Edited 2020-11-04

    Pros: HelpDesk is a pretty simple help desk platform to integrate with multiple business platforms. The user experience design is intuitive and fast to navigate. I loved the ease of creating tickets, it's automated and one click away to generate. It offers multiple ways of interaction options.

    Cons: No cons experience till now. No negative to share.

    Overall: Overall, HelpDesk is a pretty reliable and simple help desk platform. In usability and features, it easily gets your job done. Perfect for small businesses.

    Read More...
  • A HelpDesk User
    Technical architect
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Simple help desk tool for small business"

    Edited 2020-10-27

    Pros: The way the HelpDesk tool allows us to interact with customers is just phenomenal. It gives the ability to add a knowledge base and ticket tracking to your help desk chat. I liked its support routing option.

    Cons: It doesn't offer very advanced features but it makes enough for small business.

    Overall: Overall, HelpDesk is an intuitive help desk platform integrated with great resources to easily deal with support problems. Its customer support is very responsive.

    Read More...
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