Audience

Enterprises requiring a solution to improve the customer experience and maximize employee engagement

About DVSAnalytics

DVSAnalytics delivers secure call recording and screen recording solutions, engineered to adapt to your organization’s specifications and scale with your growth. Improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insights. Analytics by DVS provide greater insight into your contact center. DVS Speech Analytics converts audio recordings into searchable data to deliver rich business intelligence about your business and customers. Desktop Analytics uses metadata from third-party applications, such as CRM platforms or communication platforms to categorize interactions in ways meaningful to your business. DVSAnalytics quality management provides evaluation and coaching tools to continuously improve the outcome of each customer interaction. Review interactions, trigger automated coaching based on evaluations, and motivate agents with easy contest management.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

DVSAnalytics
Founded: 1983
United States
dvsanalytics.com

Videos and Screen Captures

DVSAnalytics Screenshot 1
DVSAnalytics Screenshot 1 DVSAnalytics Screenshot 2
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

DVSAnalytics Frequently Asked Questions

Q: What kinds of users and organization types does DVSAnalytics work with?
Q: What languages does DVSAnalytics support in their product?
Q: What kind of support options does DVSAnalytics offer?
Q: What other applications or services does DVSAnalytics integrate with?
Q: What type of training does DVSAnalytics provide?
Q: Does DVSAnalytics offer a free trial?

DVSAnalytics Product Features

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting