Audience

Companies in need of a customer engagement solution

About Connex One

The Connex One Customer Engagement Platform enables inbound and outbound interactions through a secure, cloud-based, omnichannel engine. The feature rich platform offers everything from AI and Automation to Workforce Optimisation, consolidating the customer journey into one place. Our clients see vast improvements in customer satisfaction rankings, reduced costs per interaction and are able to efficiently meet demanding SLAs with increased visibility and insightful reporting. The Connex One platform is made to grow – and not just in agent numbers, but on a global scale too! Whichever territory you venture into, our systems and support will be right there with you whether you have 3 or 30,000 users. Onboarding Omnichannel will ripple positivity throughout your company. It will reshape the day to day dealings of your business and benefit everything from your team’s productivity, to your bottom line.

Other Popular Alternatives & Related Software
Freshdesk
Freshdesk
(32 Ratings)
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.
Learn more
NiCE CXone Mpower
NiCE CXone Mpower
(2 Ratings)
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact.
Learn more
LiveAgent
LiveAgent
(160 Ratings)
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more
LogMeIn Rescue
LogMeIn Rescue
(76 Ratings)
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
Learn more

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 2.0 / 5
features 1.0 / 5
design 2.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Connex One
United Kingdom
www.connexone.io

Videos and Screen Captures

Connex One Screenshot 1
Connex One Screenshot 1
You Might Also Like
MongoDB Atlas runs apps anywhere Icon
MongoDB Atlas runs apps anywhere

Deploy in 115+ regions with the modern database for every enterprise.

MongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
Start Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Connex One Frequently Asked Questions

Q: What kinds of users and organization types does Connex One work with?
Q: What languages does Connex One support in their product?
Q: What kind of support options does Connex One offer?
Q: What other applications or services does Connex One integrate with?
Q: What type of training does Connex One provide?

Connex One Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Help Desk

Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Alerts / Escalation
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Ticket Management

Connex One Additional Categories

Connex One Verified User Reviews

Write a Review
  • Rodney M.
    Managing Director
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Overpromise underdeliver"

    Posted 2025-06-02

    Pros: the look of the software, the concept of all features within one platform and the sales team which do everything to upsell

    Cons: Connex One has been a costly and disappointing experience for our business. We provided formal 90-day termination notice as per our contract, but Connex ignored it and continued billing us months after the service ended. Their insistence on a procedural loophole (emailing a specific address) feels like a tactic to trap clients in auto-renewals. Repeated attempts to resolve this were dismissed.

    Worse, their AI calling platform “Athena” is significantly overpriced and underperforms. It lacked real intelligence, produced poor customer interactions, and required excessive manual oversight.

    We’ve now escalated the matter to our bank for chargeback and lodged a complaint with the Telecommunications Industry Ombudsman. Businesses should be cautious — Connex One overpromises, underdelivers, and locks you in.

    Overall: DO NOT USE THEM, i was warned, i didn't listen and thought i was wiser than the recommendation, horrible company

    Read More...
  • Previous
  • You're on page 1
  • Next
Page Already Claimed. Claim Again?