Audience
Customer service teams, ecommerce teams, teams and call centers of any size, working in any industry.
About Channels
Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.
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Pricing
Starting Price:
$24 per user per month
Pricing Details:
Plans priced per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Channels
Founded: 2014
United States
www.channels.app
Videos and Screen Captures
CrazyCall-Dashboard
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
24/7 Live Support
Online
Channels Frequently Asked Questions
Channels Product Features
Business VoIP
Call Recording
Contact Management
Encryption
Voice Quality Enhancement
Call Parking
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Call Center
Blended Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
Manual Dialer
Outbound Call Center
Progressive Dialer
Real-time Chat
Reporting/Analytics
Call Logging
Database
IVR / Voice Recognition
Inbound Call Center
Predictive Dialer
Queue Management
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Call Tracking
Call Recording
Call Routing
Caller Identification
Campaign Management
CRM
Call Log
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Customer Service
Appointment Management
Knowledge Base
Alerts / Escalation
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management