Audience

eCommerce

About Botmind

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel.

Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...).

The objective is to maximize your return on investment:

- The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction).

- The ROI in terms of employee experience: No more dealing with non-value added issues.

- The financial ROI: Reduce the cost of customer support processing between 50% and 90%.


Advantages of Botmind

- 90 pre-recorded responses
- Reduces the cost of the support by 90%.
- Answer your customers in less than a second

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Company Information

Botmind
Founded: 2018
France
www.botmind.io/en/

Videos and Screen Captures

eCommerce delivery follow order

eCommerce delivery follow order

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Botmind Frequently Asked Questions

Q: What kinds of users and organization types does Botmind work with?
Q: What languages does Botmind support in their product?
Q: What kind of support options does Botmind offer?
Q: What other applications or services does Botmind integrate with?
Q: What type of training does Botmind provide?
Q: Does Botmind offer a free trial?

Botmind Product Features

Artificial Intelligence

Chatbot
For Sales
For eCommerce
Machine Learning
Multi-Language
Natural Language Processing
Process/Workflow Automation
For Healthcare
Image Recognition
Predictive Analytics
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Live Chat
Virtual Assistant
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management

Machine Learning

Natural Language Processing (NLP)
Deep Learning
ML Algorithm Library
Model Training
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Generation

Business Intelligence
Chatbot
Multiple Language Support
CRM Data Analysis and Reports
Email Marketing
Financial Reporting
SEO
Web Content

Botmind Verified User Reviews

Write a Review
  • Henri D.
    Customer Relationship Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Botmind helps to manage season peaks on e-commerce"

    Posted 2020-06-08

    Pros: With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.

    Cons: Since we have been using Botmind, we have never had any drawbacks related to its use.

    Overall: I think that in the future, all e-merchants will have to be equipped with innovative solutions like Botmind. It is in my opinion impossible to offer a perfect customer experience without using new technologies.

    Read More...
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