Audience
eCommerce
About Botmind
Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel.
Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...).
The objective is to maximize your return on investment:
- The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction).
- The ROI in terms of employee experience: No more dealing with non-value added issues.
- The financial ROI: Reduce the cost of customer support processing between 50% and 90%.
Advantages of Botmind
- 90 pre-recorded responses
- Reduces the cost of the support by 90%.
- Answer your customers in less than a second
Pricing
Integrations
Company Information
Product Details
Botmind Frequently Asked Questions
Botmind Product Features
Artificial Intelligence
Customer Service
Machine Learning
Natural Language Generation
Botmind Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Botmind helps to manage season peaks on e-commerce" Posted 2020-06-08
Pros: With Botmind, the customer experience we are able to offer is always optimal. Every incoming request is processed instantly even when no support agent is present thanks to the AI.
Cons: Since we have been using Botmind, we have never had any drawbacks related to its use.
Overall: I think that in the future, all e-merchants will have to be equipped with innovative solutions like Botmind. It is in my opinion impossible to offer a perfect customer experience without using new technologies.
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