Atera

Pros: Amazing value for the price. There are some great features including SNMP monitoring (extra cost) and the AI features can be a real time-saver.

The AI script generator is really helpful for you to describe what you need to be done and to have it spit something out that is almost exactly what you need. It's never perfect as with any AI system, but it can generate really great samples to get you on the right track.

I love that you have the option to use Splashtop or Anydesk (or both). It's nice to know that you have a fallback remote access tool in case one of them goes down.

The script and SNMP libraries are really helpful. You are able to search for scripts that are submitted by other Atera users to use in your environment (Make sure to vet the scripts yourself). You can also submit scripts yourself to help others out.

Support is amazing. The techs are available in seconds via chat and always seem to have the answers you need on hand. The developers are listening, and adding feature requests all of the time.

The community forums are very helpful and everyone is willing to help you succeed.

Cons: There are some missing features that really need to be added sooner than later to be able to compete with the bigger players in the space.

The inability to attach a single user to multiple devices is a daily headache for me. You are able to attach multiple users to a single device, like an RDS server for example.

The monitoring profiles are a bit finicky to get dialed in and applied to the right machines. Once you figure out how to use them and create a few, they are pretty powerful.

The time-tracking interface is clunky compared the larger products like CWM.

Overall: I feel that this tool allows me to effectively manage my machines and gives me the power to act as a team on my own. The AI features are more than a gimmick but it certainly doesn't do my job for me. The shared libraries of scripts and SNMP templates save a huge amount of time, assuming that what you need is in there and accurate.

Pros: Atera has a sleek and user-friendly design, a reasonable and fair pricing, and a responsive and helpful tech support.

Cons: Some of the issues I have encountered with Atera are: the computers do not always restart after patch management, there is no easy way to rename the devices in the system, some of the features I want are only available in the higher subscription plans, and duplicate tickets are created when I reply from the ticketing email instead of the helpdesk.

Overall: I have been using Atera for a few months now and I am very impressed with it. Atera is a great IT management platform that has everything I need to run my business smoothly. It has RMM, PSA, helpdesk, billing, reporting, and AI solutions all in one place. It is very easy to set up and use, and it integrates well with other apps that I use. Atera also has a friendly and helpful community of IT professionals who share their tips and feedback.

What I love most about Atera is how intuitive and fast it is. I was able to set up and configure it in less than a week, which is amazing. Atera was not our first choice, but we are so glad we switched from N-able. Atera is always adding new technologies and features to their software, which makes it more powerful and efficient. Atera is also very affordable and transparent with their pricing plans, which fit any business size and budget.

If you are looking for a reliable and innovative IT management platform that can help you grow your business and achieve your goals, I highly recommend Atera. Atera is the best choice for IT professionals who want to work smarter, not harder.

Pros: There are many features that I like most but I want mention one that always give me advantages, its automated patch management, Its ensures that software and security updates are deployed promptly across multiple devices, reducing vulnerabilities.

Cons: For me its learning curve, As a user I initially find the learning curve a bit steep to make the most of its capabilities.

Overall: As my experience about Atera, Its revolutionizes remote IT management with its comprehensive toolkit, easy interface, and proactive monitoring make this software more popular. I like its automated features and ticketing system streamline tasks effectively, making it an invaluable asset for professionals seeking efficient and hassle-free remote IT control. Thank you Atera provide best for service.

Pros: It is a one of its kind IT management tool which helps in tracking our IT hardware and software patches efficiently. Its dashboard provide enough information for the system admin for the troubleshooting. Nice interface and quick usability its best KPI.

Cons: Sync sometimes take time, however the large database management is real time. The patches and infrastructure can help but overall system admin procedure can be enhanced.

Overall: Overall Atera does its function with great efficiency. Network administrator and dashboard provide all the data and related algorithms which required to complete the system.

Pros: Nicely integrated as a whole. From this point of view better than Ninja One. Clean interface, most things are easy to find. Nice knowledge base.
Overall is a win.

Cons: UI could use a compact table display of the customer list.
Working hours on each ticket is never displayed, or I can't find it.
Filtering tickets is a difficult process, could have been done on the table header like the 365 does it.

Overall: Overall Atera is the way to go. Tried NinjaOne, alternate solutions, best one yes since it is so flexible on pricing and features.
Hopefully nothing will change for the worse for some years.

Pros: Easy, quickly.
Very powerful.
It's a great app. We are very, very happy because its exactly that we are waiting.

Cons: We think that the language is the one cons.
We want Spanish too.

Overall: Each IT technical support need one tools like Atera.
Every month they leave upgrades for the system.

Pros: Price, reliability, lots of features included such as script management, reports, software installation through msi packages.

Cons: Web interface sometimes is slow. No other significant cons by my side.

Overall: So far so good, been using this RMM for 3 months and it really helped me manage all our company devices, plus server and snmp devices such as switches. I would really recommend this because it's price is very competitive for the features it offers!

Pros: Atera is simple to install and administer.
Additionally, the application carefully considers customer problems and resolves them.
Atera is a bold solution with a variety of features.
Like previous systems I've tried, patch management hasn't given me any issues.
ability to easily handle several businesses.

Cons: The Network Discovery capability is a premium add-on that necessitates extensive customer network setup.
Because there is no connectivity with business systems like HP's ILO, SMART Status cannot be read from raids.

Overall: Compared to other platforms I've used, I've generally been really pleased with the platform. As a tiny, newly established MSP, Atera has enabled me to easily expand my firm.

Pros: - Asset tracking is quite straightforward and easy with Atera.
- There are regular updates and with each update bugs gets fixed, and new features gets added.
- The chat support of Atera is helpful and quite easy to reach out to.
- User's computer can be easily controlled remotely with the software.

Cons: - Integration is not supported with many popular applications like Fresh Service.
- The UI responsiveness needs a little more work.

Overall: Overall, Atera is an easy-to-use asset management tool for any organization or company. It comes with various useful features built in and ready to use like, remote control and file transfer.

Pros: - It provides hardware monitoring and remote control for user computers.
- Atera has some useful features like Invoicing, billing, automation and ticketing system.

Cons: - Aside from occasional slow connection on the Atera's website, everything works in a streamlined manner.

Overall: Overall, Atera is a versatile RMM tool that offers countless features for maximum productivity and an overall organization development.

Pros: - It is very easy to set up and install.
- You directly share the URL with the client for a faster and easy download.
-The customer support is really responsive and fast.

Cons: - There is a lacking of full integration with other software.
- Alerts are missing on the main dashboard.

Overall: Overall, Atera is great RMM software that is very easy to set up and install. The learning curve of the app is very low.

Pros: - Simple and easy installation
- Available across all platforms and devices
- Moderately priced for the features it provides

Cons: It has been a very stable and flawless experience for myself and my clients. Had no cons till now.

Overall: Monitoring, management and automation has been effortless since I switched to Atera. Atera has been a lifesaver for my workflow.

Pros: Atera is an easy to manage and install.
Also, the program keenly listen to the users complaints, and solve them.
Atera is an aggressive solution, with diverse features.

Cons: Atera is a bit expensive when we think of installation fee, but its operations are top notch.

Overall: Atera helps in monitoring all the IT systems in a company, by issuing alerts when there are problems. Also, Atera increases the level of security for all the infrastructures a company has.

Pros: UI is very simple and straight forward.
Notifications are fast and on point.
Software distribution via Chocolatey is very good.
Great support.

Cons: Network Discovery feature is a paid add-on and requires a lot of preparation on customers network.
No integration with enterprise solutions such HPs ILO, therefore SMART Status simply wont be read from raids.
Small bugs here and there, but those aren't groundbreaking.

Overall: Great choice for MSPs with lots of small customers. You get a msi agent per customer, which you can deploy however. Works great with PDQdeploy. The roadmap is promising, the platform is clearly evolving.

Pros: I love the pricing model, being per tech allows us to predict exactly what our charge will be. They are rapidly developing new features based on feedback from the users. These new features have made the product awesome! The few times I have needed their support department they have been excellent to work with and have done everything fast and professionally to solve the issue.

Cons: So far I have not ran into any major cons, I would love to see the ticketing platform expanded more but it is usable in its current state.

Overall: We switched from Kaseya and saved over 30,000 dollars in the first year! It is also so much more streamlined for what we need.

Pros: Easy of use to install devices, setup customers, manage tickets.
Per technician cost is much better than per agent costs. Fixed monthly cost.
Integration with Webroot and backup solutions is great.
Integration with Chocolatey makes deploying software simple.
Setting up contracts is a breeze.
Ability to access computers within the mobile app.

Cons: Integration with accounting packages.
Mobile app is progressively improving with more features.

Overall: I would recommend Atera to other MSP's. It has better features than other more expensive solutions. It is easy to use and intuitive.

Pros: All in one solution.
Basic Ticketing system helped with customer requests.
Patch management has not caused any problems like other platforms i have used.
Ability to manage multiple company's seamlessly.

Cons: 3rd party addons could display better in dashboard.

Overall: Overall I have been very happy with the platform in general compared to other platforms that i have worked with. Atera has given me the ability as a small startup MSP to grow my business with ease.

Pros: Responsive support, ease of use, several bells and whistles included, good for small to large companies. New features added regularly and requested changes taken seriously.

Cons: For the phone and iPad app to be a bit more robust. It is getting better so its hard to actually have a complaint. I would suspect new users might expect more from the app. One thing with the app: able to switch from Splashtop to another app without loosing the session.

Overall: Overall a great product at a competitive price. This has allowed my startup to compete in the market with an advantage.

Pros: I use this app daily.
I like the easy way i can give support to me costumers and the fact that i can see online information about their software and hardware including HD space condition and pushing all updates.

Cons: I added suggestions about it -
I think that the fields in our customer service panel should be more flexible and removing existing original fields should be allowed.
There are fields that are just not usable for our clients.

Overall: Great assist experience.
Helps us maintain our customers working stations in an easy way
monitoring service is made very easy with Atera.

Pros: Very intuitive, easy to navigate, easy to manipulate, low learning curve, constant betterments, constant updates, development listens to community, great company, powerful tools, fantastic pricing model with unlimited agents, easy for small MSPs to get started but powerful enough for bigger firms

Cons: None to really speak of. Any "cons" are short-lived as they are so quickly resolved!

Overall: While there may be some very minor things that would cause one to list this as "not perfect", it's hard to find true perfection anywhere. Atera does precisely what we need it to do and it does it well! If there's anything that doesn't quite entirely meet our need, it's very often resolved in the next release! Atera was and is THE ANSWER to what was slowing us down as an MSP. It's hard to imagine you get all this at such an affordable price! Thanks Atera!