Audience

Organizations that want to use AI to identify subtle behavioral patterns to better pair their employees with customers

About Afiniti

Pair better using patterns. Our AI enables global enterprises to discover subtle and valuable behavioral patterns to better pair their employees with customers. Afiniti Enterprise Behavioral Pairing™ discovers and predicts patterns of interpersonal behavior to optimally pair customers with agents. With over 150 patents, Afiniti’s technology examines data and commercially available information tied to customer identity to determine patterns of successful behavioral interactions and applies these patterns in real time to drive improvements in health, enterprise profitability, and customer satisfaction.

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Company Information

Afiniti
Founded: 2005
United States
afiniti.com

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Product Details

Platforms Supported
Cloud

Afiniti Frequently Asked Questions

Q: What kinds of users and organization types does Afiniti work with?
Q: What languages does Afiniti support in their product?

Afiniti Product Features

Artificial Intelligence

For Healthcare
Multi-Language
Chatbot
For Sales
Rules-Based Automation
Machine Learning
Natural Language Processing
Predictive Analytics
Virtual Personal Assistant (VPA)
Process/Workflow Automation
For eCommerce
Image Recognition

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting