Audience
Survey solution for companies wanting to improve customer service
About ActionTracker
Your customers make a purchase online or in your brick-and-mortar store, participate through online chat or over the phone. Field service technicians complete onsite services and complete a questionnaire. A student completes a class. Your customer or employee completes a survey online, on paper or on Mobile Devices. Once submitted, responses automatically updates the ActionTracker™ based on their response or score, assigns a manager, and notifies key stakeholder via email. ActionTracker™ will effectively track all employee/customer communications, capture resolution activities including emails and attachments, enter notes into the Action Item, and schedule meetings through Microsoft Outlook integration. Create status codes to track the life cycle of action items. Continually update your open action items until they are marked complete, but once completed, they cannot be modified. Each activity is date/time stamped by user for a complete audit trail.
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Pricing
Starting Price:
$195 per month
Free Trial:
Free Trial available.
Integrations
Company Information
SurveySquare.com
Founded: 2004
United States
www.surveysquare.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Live Online
Support
Phone Support
Online
ActionTracker Frequently Asked Questions
ActionTracker Product Features
Complaint Management
Complaint Classification
Customer Complaint Tracking
Issue Tracking
Routing
Case Management
Corrective Actions (CAPA)
Feedback Management
Forms Management
Quality Assurance Management
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Trend Analysis
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Project Management
Scheduling
Task Management
Knowledge Base
Recurring Issues