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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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96 Products for "custom" with 2 filters applied:

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  • 1
    Logik.io

    Logik.io

    Logik.io

    ... to be a technical headache anymore. Say goodbye to custom development and scripting, and get the solution that makes product and selling logic easier to manage, less costly to maintain and scale, and delivers the stellar selling experiences sellers and buyers demand.
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  • 2
    Competera

    Competera

    Competera

    Competera enhances retailers’ profitability and customer loyalty by leveraging AI to set optimal, customer-centric prices in real time. Our all-in-one platform combines Competitive Data and the Pricing Platform to meet all pricing needs. • Competitive Data provides real-time, high-quality market insights with a 98% SLA, offering a 360-degree market view to uncover trends and optimize pricing strategies. • Pricing Platform utilizes Contextual AI with over 20 demand drivers to deliver real...
    1 Rating
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  • 3
    ResellWell and BuybackWell
    Dynamic pricing for used and refurbished electronics. Trade in, buyback, resale. Our suite of dynamic pricing API-based products allow to increase sales and margins while scaling the resale and buyback operations. All major e-commerce platforms are supported and we support indirect integrations. ResellWell: increase sales and margins with dynamic pricing algorithms and custom strategies for competitive positioning in you sales channels: online, offline, franchises. We integrate your...
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  • 4
    dunnhumby Price
    As marketplace competition increases, downward price pressures mean retailers face unsustainably low margins. To succeed and avoid the race to the bottom, retailers must improve Customer price perception and promotional effectiveness, without reducing prices too far. dunnhumby analyses existing strategies and identifies the best tactics for success. So you can optimize pricing strategies to grow margins and profit and boost promotion performance, all while improving customer price perception...
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  • 5
    priceflo

    priceflo

    SKYSHEEP

    Objectives often shift as frequently as customer behavior, making it imperative to easily iterate and tune pricing in alignment with targeted outcomes. priceflo™ ensures you can easily work through scenarios while understanding predicted impacts prior to rolling price changes into the field. Data-driven customer groupings with distinct buying behavior and measurable differences in price elasticity are critical in setting pricing strategies. These detailed groupings improve the quality...
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  • 6
    PROS Pricing
    Get precise, gain control and grow your business with price optimization software built on cutting-edge AI. An effective pricing solution requires tailored recommendations that incorporate your customer’s individual willingness-to-pay balanced with your strategic objectives to ensure an optimal pricing strategy. When you have insight into what buyers value, what they prioritize, and how that changes in a dynamic market, pricing of your goods and services can be optimized to maximize...
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  • 7
    Open Pricer

    Open Pricer

    Open Pricer

    This solution is based on our extensive experience gained from working for many years with global market leaders. It will help your teams to improve pricing strategy, build more accurate quotes, optimize price increase campaigns, effectively monitor contracts to retain customers and maximize their lifetime value. Give your sales teams the right tools to reach commercial excellence and build a long-term relationship with your customers. With Open Pricer, they will get insights and guidelines...
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  • 8
    Schmitt ProfiTools

    Schmitt ProfiTools

    Schmitt ProfiTools

    Our webstores are created to be a one-stop-shop for your customers. We provide real-time pricing and availability out of your ERP system based on a customer login. Customers will easily find your products using simple drill downs, filtered attributes, and our powerful search engine. Customers can be allowed access to enhanced account information, such as statements and invoices. Our webstores are also fully mobile-optimized and available as an app! The Profit Optimizer™ Suite is a powerful...
    Starting Price: $330.00/month
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  • 9
    VONLY

    VONLY

    VONLY

    Gain a comprehensive view of your market to price your titles intelligently. Today, customers have more options and superior ability to shop prices. Therefore, having a comprehensive and accurate insight is vital to the success of your business. Our pricing intelligence solution monitors pricing from the customer point of view. It provides powerful customer-centric insights to define the best-suited pricing strategy to address your competitive landscape and maximize profitability. Understanding...
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  • 10
    Xelerate Corporate Banking

    Xelerate Corporate Banking

    SunTec Business Solutions

    SunTec Xelerate is an award-winning, cloud-native and micro-services-based platform that helps organizations own the customer experience by setting up a system-of-engagement with enhanced product management capabilities, enterprise pricing, revenue management and partner ecosystem management. It functions as a customer-centric, business middle layer that orchestrates the internal technology landscape to enable effective transformation from a product-based to an agile, customer...
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  • 11
    buynomics

    buynomics

    buynomics

    Optimze core KPIs like profit, units, volume and revenue in a few clicks. buynomics' user-friendly interface means you don't need to be a data scientist to leverage your data for portfolio insights. buynomics answers questions in minutes giving you constant access to market transparency. Don't wait 4-6 weeks for expensive market research but answer questions right when they become relevant. Virtual Customers combine the information from sales numbers, market studies, competitive information...
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  • 12
    Pricing Assistant

    Pricing Assistant

    Pricing Assistant

    Contentsquare Merchandising is an add-on module to Contentsquare Digital that helps e-merchandising teams identify products to promote, define their best placement and their ideal price. Contentsquare Merchandising enables you to optimize eCommerce performance by combining customer journey information, product catalog data and competitor prices. The integration of the pricing and e-merchandising impacts with the analysis of customer behavior, now allows you to optimize your pricing strategy...
    Starting Price: $0.01
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  • 13
    pVelocity

    pVelocity

    pVelocity

    Too often, information about Products, Customers, Assets, Materials, and Suppliers exists in disconnected silos across an organization, providing an incomplete, inaccurate picture. By using pVelocity to connect these critical dimensions, you can not only analyze why something happened in the past, but also quantify and predict what could happen in the future under different circumstances. Gather information from production and financial systems to provide profit visibility, filtered according...
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  • 14
    Minoa

    Minoa

    Minoa

    Minoa is the platform that helps B2B SaaS companies sell value, create better deals, and maximize their revenue potential. It empowers teams to work more closely with customers and maximize their revenue potential. Collaborate with your prospect to build effective value cases. Accelerate your deals and increase conversion rates by streamlining value conversations. Maximize your revenue potential and help customers realize the full value of your product. Easily create flexible deals and get them...
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  • 15
    PROS Smart CPQ
    To live on the leading edge of business you must automate the sales experience so it’s quick, easy and always personalized. That’s Smart CPQ software accelerating your sales teams to deliver the right product at the right price in a flash. PROS configure, price, quote software solutions accelerate sales by enabling your team to respond to customer quotes within minutes. Integrate AI-based price optimization science and increase your sales teams’ ability to win the sale on the first quote...
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  • 16
    Profitics

    Profitics

    Profitics

    Profitics CEM Suite is powerful collaboration and integration platform for both intra-enterprise and inter-enterprise workflow management. We integrate cutting-edge web and analytics technologies to create out-of-the-box software solutions that solve difficult challenges for our clients. Creating a collaboration platform to exchange information between vendors, customers and suppliers. Growing an engaged and participative community around a brand or product(s). Driving better business outcomes...
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  • 17
    Synerise

    Synerise

    Synerise

    Synerise is an AI-driven Customer Data & Experience Platform (CDXP). Comprehensive, data-driven solution that centralizes and utilizes customer data to enhance marketing and engagement. Leveraging advanced artificial intelligence, Synerise aggregates data from various sources, creating detailed, real-time customer profiles. Key Strengths of Synerise Synerise excels in several key areas that set it apart from other platforms: - Real-time capabilities. Powered by TerrariumDB, our...
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  • 18
    SemanticForce

    SemanticForce

    SemanticForce

    SemanticForce is the unified media / e-commerce intelligence and engagement platform. We create a positive impact through the power of deep listening. Traditional media listening platforms provide limited data types. SemanticForce end-to-end media intelligence platform gives you visibility and intelligence on your data, everywhere. From online news to forums, from influencers to domains, from ads to pricing our listening ecosystem provides a new level of intelligence and protection....
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  • 19
    InSiteTrack

    InSiteTrack

    InSiteTrack

    Insitetrack is the most comprehensive & feature rich price management service on the market. We tailor this around the focus of going above and beyond with your business objectives. This, alongside our focus on becoming partners in our customer’s success, ensures you gain a competitive edge through reliable, precise information and insights. Take advantage of the timesaving capabilities. Insitetrack automates capturing, analysing and responding to competitor price changes. The web...
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  • 20
    Datapare

    Datapare

    Datapare

    If you are too late to notice when a new product or service emerges in your industry, you will lose customers and therefore money. With Datapare, you will be informed about all the products and services of your competitors within 24 hours. You follow trends closely and keep your customers safe. The most important way to make better decisions is through better and detailed comparison. The more detailed the comparison, the more time it takes. Datapare allows you to make more detailed comparisons...
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  • 21
    Lizeo Price Intelligence
    Lizeo®.price intelligence provides access to a clear vision about your competitor prices, through dashboards and key indicators gathered in a SAAS platform. Custom reports and advice bring you strategic price information about your ecosystem. As a result you can quickly identify and adapt to changes in your environment, while tracking the results of your decisions. Lizeo®.price intelligence provides access to a clear vision about your competitive market, through dashboards and key indicators...
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  • 22
    PGP

    PGP

    PREXUS pricing consulting

    Find the optimal price for your products and services. PGP is the price management software that allows you to define the correct price for each product, to increase sales and the profitability of your business. Fix cheap products. Identify products or services in which you could increase the price without losing sales. Adjust expensive products. Know what are the products or services that make your customers stop buying. Project the results. Projected financial results that you would get...
    Starting Price: $49 per month
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  • 23
    Clariti

    Clariti

    Clariti AI

    See how Clariti's SaaS solution can improve your mortgage or savings margins significantly. How is the market behaving and how is it impacting performance? Clariti's approach. Provide a web-based platform that automatically alerts you to significant changes in customer behavior, while allowing you to visualize your data however you want. What happens to volumes when you change individual product rates? Clariti's approach. Advanced predictive analytics using specially designed machine learning...
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  • 24
    Premoneo

    Premoneo

    Premoneo

    .... Premoneo offers a complete suite of solutions for the management of key activities such as pricing, forecasting and segmentation. A technology that is continuously updated to respond to new market needs. The cloud solution, thanks to its modular structure, can be designed according to the needs of each customer and embedded into any existing IT environment.
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  • 25
    Mastercard Market Basket Analyzer
    Market Basket Analyzer is a software platform that unlocks the value of your transaction data to inform promotional design, assortment optimization, pricing, and marketing strategies. By focusing on critical factors like attached basket margin and customer loyalty, the Market Basket Analyzer software generates actionable recommendations that drive profitability. Transaction data is enormous, details about every item in every basket across every store add up quickly. Market Basket Analyzer...
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  • 26
    White Cup Pricing
    Pricing strategies often involved a lot of gut feeling and guessing of what a specific customer would pay for certain products. These decisions were usually made at the sales rep or counter level. This creates a wide variety of pricing accuracies, and consistency, resulting in lost profit and opportunity. Intelligently drive gross profit and 10x ROI for your business through White Cup Pricing. The White Cup Revenue Intelligence platform offers distribution-focused technology that improves both...
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  • 27
    SAP CPQ
    SAP CPQ (formerly CallidusCloud CPQ): Provide a richer customer experience by empowering your sales team and partners to offer complex product configurations, optimized pricing, and great-looking proposals. With the SAP CPQ solution, you can offer the right product at the right price and time, and accelerate sales through any channel by seamlessly connecting SAP CPQ to any CRM or ERP platform. Help sales reps sell through more channels faster by eliminating order errors, generating proposals...
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  • 28
    SnapStrat

    SnapStrat

    SnapStrat

    SnapStrat delivers a customized end-to-end software solution for recurring strategic decisions that enables executives to make more informed trade-offs and then connects the decision to its execution incorporating data ingestion and transformation, scenario modeling, workflow and more. Sephora and Frontier Communications are among our customers. Typically, our customers want to digitally transform a decision process and associated workflow that is currently manual and/or sub...
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  • 29
    PriceBeam

    PriceBeam

    PriceBeam

    ... to guesswork or unscientific methods of pricing that lead to loss of sale and market share. Consumer and Customer Centric: PriceBeam provides insights into what consumers and customers really think. Look Forward, not Backwards: In times of constant consumer change, RGM should not merely data-mine the past. PriceBeam's willingness-to-pay insights are based on what the market currently thinks.
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  • 30
    Talkwalker

    Talkwalker

    Talkwalker

    ... social efforts to real business results and provide your management with instant reports. Compare your results to the competition, across every channel. Discover what customers really think about your brands and products in real time. Maximize the social performance of your communication campaigns with data-driven technology. Find the best stories and the true influencers to boost your brand power. With Quick Search, spot the trending stories on your brand and industry, in real time.
    Starting Price: $9,600 per year
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