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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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35 Products for "customer" with 2 filters applied:

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  • 1
    NetNut

    NetNut

    NetNut

    Get ready to experience unmatched control and insights with our user-friendly dashboard tailored to your needs. Monitor and adjust your proxies with just a few clicks. Track your usage and performance with detailed statistics. Our team is devoted to providing customers with proxy solutions tailored for each particular use case. Based on your objectives, a dedicated account manager will allocate fully optimized proxy pools and assist you throughout the proxy configuration process. Net...
    578 Ratings
    Starting Price: $1.59/GB
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  • 2
    Competera

    Competera

    Competera

    Competera enhances retailers’ profitability and customer loyalty by leveraging AI to set optimal, customer-centric prices in real time. Our all-in-one platform combines Competitive Data and the Pricing Platform to meet all pricing needs. • Competitive Data provides real-time, high-quality market insights with a 98% SLA, offering a 360-degree market view to uncover trends and optimize pricing strategies. • Pricing Platform utilizes Contextual AI with over 20 demand drivers to deliver real...
    1 Rating
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  • 3
    ResellWell and BuybackWell
    Dynamic pricing for used and refurbished electronics. Trade in, buyback, resale. Our suite of dynamic pricing API-based products allow to increase sales and margins while scaling the resale and buyback operations. All major e-commerce platforms are supported and we support indirect integrations. ResellWell: increase sales and margins with dynamic pricing algorithms and custom strategies for competitive positioning in you sales channels: online, offline, franchises. We integrate your...
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  • 4
    FrigginYeah!

    FrigginYeah!

    FrigginYeah!

    We help you gain market insight into how your Competitors are pricing so you can make smart decisions for your Brand. Pinpoint who owns the Buy Box and all 3P Sellers on a product page. Weed out those pesky unauthorized Sellers devaluing your Brand. We identify and report on all the Sellers on Amazon, Walmart, eBay (and others) that are violating your MAP pricing agreements. We configure our software to track your competition to provide you the critical insight needed to make smart pricing...
    Starting Price: $599.00/month
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  • 5
    Priciq

    Priciq

    Priciq

    Priciq is an automated competitor price tracking software for e-commerce companies. It delivers actionable insights, trend analysis, and custom alerts to help businesses stay competitive and optimize their pricing strategies. ✓ Automated Competitor Price Tracking: Priciq automatically monitors competitor prices across marketplaces like Amazon, Walmart, eBay, and custom sales channels. ✓ Trend Analysis and Insights: Dive deep into market trends, historical price changes, and competitor...
    Starting Price: $20/month
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  • 6
    SemanticForce

    SemanticForce

    SemanticForce

    SemanticForce is the unified media / e-commerce intelligence and engagement platform. We create a positive impact through the power of deep listening. Traditional media listening platforms provide limited data types. SemanticForce end-to-end media intelligence platform gives you visibility and intelligence on your data, everywhere. From online news to forums, from influencers to domains, from ads to pricing our listening ecosystem provides a new level of intelligence and protection....
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  • 7
    Prokuria

    Prokuria

    Prokuria

    With Prokuria's cloud-based platform, you can streamline your procurement process and save time without compromising on quality or customizations that match each team’s needs perfectly! The intuitive interface makes it simple for any size business to use. Prokuria helps companies ease the procurement, purchase, and supplier management process through time and cost-saving solutions: 1. RFIs, RFPs, RFQs 2. Reverse Auctions for big impact 3. Requisition & Approvals 4. Supplier Management...
    1 Rating
    Starting Price: €15.00/month/user
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  • 8
    Competitor Monitor

    Competitor Monitor

    Competitor Monitor

    Competitor Monitor provides price intelligence for e-commerce companies requiring competitor price monitoring. Leading retailers and brands around the world use Competitor Monitor to constantly monitor and analyze competitor products, prices, stock levels & customer reviews.
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  • 9
    Listinguish

    Listinguish

    Listinguish

    Listinguish, the easiest way to increase your e-commerce sales. In a competitive e-commerce environment, your customers will want to buy the most affordable product. Listinguish tracks your competitors and allows you to sell your product at the highest profit. Listinguish makes your work and life easier!
    1 Rating
    Starting Price: $10 per month
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  • 10
    Zilliant

    Zilliant

    Zilliant

    We help our customers reimagine how to address B2B pricing and sales challenges with smarter pricing software and better data science, built on the industry’s only cloud-native platform. We have decades of experience building tailored solutions across a broad range of B2B industries. Cost volatility. Complex pricing structures. Cumbersome processes. Reimagine your pricing approach. Thousands of customers, products and commercial decisions. Reimagine pricing and sales enablement. Complex pricing...
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  • 11
    Grepsr

    Grepsr

    Grepsr

    Web scraping service that's effortless! We get it. You're tired of learning and configuring complicated tools. Plus, it's taking way more time to structure and make data useable. Grepsr's managed platform can help with everything you need to capture, normalize and effortlessly bring data into your system. Tell us where your ideal customers can be found and we will collect the data you need to build targeted prospecting campaigns. Get pricing, categories, inventory and other crucial...
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  • 12
    Dealavo

    Dealavo

    Dealavo

    ... state-of-art Machine Learning algorithms, followed by manual verification and completion by the Quality Assurance Team. For our most demanding clients we are able to provide even 99% SLA. Once the account is ready we provide regular quality checks to ensure data accuracy. With Dealavo you receive more than just customer support – as a standard. We provide each client with their own Customer Success Manager, responsible for taking care of any requests.
    Starting Price: $200 per month
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  • 13
    Price API

    Price API

    Price API

    ... and learn which products perform best from the biggest marketplaces and price comparison sites, and add them to your assortment. Understand your competitors to form a winning strategy. What do they sell, what are their ratings, what are their pricing, shipping conditions, and stock levels? Get each individual review of a product. Because there is so much to learn from your customer’s feedback. React to your competitor’s price reductions.
    Starting Price: €99 per month
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  • 14
    TrackStreet

    TrackStreet

    TrackStreet

    Make smarter decisions and check on market feedback with TrackStreet, an internet brand protection and market analytics system. TrackStreet allows users to track prices, monitor product activity, and check on price trends over time. TrackStreet collects all customer reviews from all channels and gives the users information about market feedback and find product issues instantly.
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  • 15
    Hotel Price Reporter

    Hotel Price Reporter

    Hotel Price Reporter

    .... The price check widget is easy to setup and customize to the look and feel of your own website. Our team will be with you every step of the way, from initial deployment to on-going maintenance and support. Our team can be reached by email, phone and live chat.
    Starting Price: $79 per month
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  • 16
    PriceRest

    PriceRest

    PriceRest

    ... be simplified with the utilization of advanced technology software like PriceRest. Dynamic Pricing is a strategy for any business owner who is in the competition of e-market which provides the flexibility of the prices. This strategy tailors the prices of goods or services for better sales rate. An effective dynamic pricing can help any seller on the e-market to understand the needs of the customer and provide a well-tailored price tag for them.
    Starting Price: $79 per month
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  • 17
    BRIO

    BRIO

    Sciative

    BRIO is a 360˚ pricing platform that derives data-driven insights from every stage of your business’ value chain to identify the right pricing, marketing & inventory decisions. Backed by scientific models, scalable technical architecture and big data, BRIO augments historical data with what’s proven. Real time market intelligence and game theoretic frameworks enables it to track competition and compute the right competitive strategy. It also monitors customer reviews, ratings and sentiments...
    Starting Price: $110/month
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  • 18
    Bright Data

    Bright Data

    Bright Data

    Bright Data is the world's #1 web data, proxies, & data scraping solutions platform. Fortune 500 companies, academic institutions and small businesses all rely on Bright Data's products, network and solutions to retrieve crucial public web data in the most efficient, reliable and flexible manner, so they can research, monitor, analyze data and make better informed decisions. Bright Data is used worldwide by 20,000+ customers in nearly every industry. Its products range from no-code data...
    1 Rating
    Starting Price: $0.066/GB
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  • 19
    Prisync

    Prisync

    Prisync

    ... aims to help online sellers leverage data-driven pricing strategies that’ll help them compete with any competitors, big or small. Our easy setup and 24/7 live support allows our customers to benefit from our tool immediately.
    1 Rating
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  • 20
    Omnia Retail

    Omnia Retail

    Omnia Retail

    Omnia Retail is the Pricing Partner for Retailers & Brands Streamline your pricing strategies and monitor competitor prices effortlessly with Omnia Pricing Software. Managing thousands of products and strategies can be overwhelming, but we make it easy. For over a decade, our platform and experts have helped customers automate pricing strategies, so you can focus on impactful decisions. Access up-to-date data from competitors, resellers, and key platforms like Amazon, eBay, and idealo...
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  • 21
    Quicklizard

    Quicklizard

    Quicklizard

    ... competitive landscapes, customer journeys, and demand trends. By actively adapting to changes in the market, you can set the right prices to maximize sales volume and increase revenue by up to 30%. Quicklizard seamlessly integrates with most commerce, retail and ERP platforms, while automatically syncing pricing recommendations.
    Starting Price: $1000 per month
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  • 22
    EPriceAnalysis

    EPriceAnalysis

    K-inovasyon

    E Price Analysis is Cloud Base SAAS. EPA users always knows the prices in their market. Price is the top 5 criteria about buying descision of the customers. Also price directly effects the profit of your company. You could be a E-commerce, Retailler or Manufacturer. You need data for perfect pricing ! We could help ! If our current solutions doesn’t fit your needs, don’t worry. We are able to develop tailor made web scraping solutions for your specific needs. Our users could monitor...
    Starting Price: $9 per month
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  • 23
    Octoparse

    Octoparse

    Octoparse

    Quickly scrape web data without coding. Turn web pages into structured spreadsheets within clicks. Point-and-Click Interface - Anyone who knows how to browse can scrape. No coding needed. Scrape data from any dynamic website. Infinite scrolling, dropdowns, log-in authentication, AJAX. Scrape unlimited pages. Crawl and scrape from unlimited webpages for free. Execute multiple concurrent extractions 24/7 with faster scraping speed. Schedule to extract data in the Cloud any time at any...
    Starting Price: $79 per month
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  • 24
    Wiser

    Wiser

    Wiser Solutions

    ... to optimize your prices, your customers’ experiences, and much more. Do the marketing campaigns that you create get from the boardroom to the shelf? Whether you’re trying to beat the competition or launch a new product, is your brand positioned for the best chance of success? The support you need to craft effective pricing strategies.
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  • 25
    import.io

    import.io

    import.io

    Extracting web data at scale is extremely hard. Websites change frequently and are becoming more complex, meaning web data collected is often inaccurate or incomplete. Only Import.io has the experience and technology to deliver eCommerce web data at scale. As the leading eCommerce web data partner, we provide the data that the world’s leading brands, retailers and analytics companies use to gain a competitive edge. Our customers span eCommerce categories including consumer goods, online retail...
    Starting Price: $299 per user per month
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  • 26
    COMPETITOOR

    COMPETITOOR

    Dispell Magic srl

    ... on a real data driven approach that leads up to +20% of sales revenue and + 8% of mark-up. Currently COMPETITOOR daily monitors more than 40 millions product pages and 170.000 websites in 36 countries for more than 110 clients. COMPETITOOR is a cloud software, accessible on subscription, with a highly structured dashboard and wide potential for custom features. Its API system can integrate with any e-commerce and website software. A full mail alert and reporting system complement the tool.
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  • 27
    Price Trakker

    Price Trakker

    PriceTrakker.com

    ... competitor price monitoring for over 10 years, and we have some of the largest companies using our service on a daily basis. We truly believe we have the best price monitoring software and service available. We don’t just provide competitor price monitoring software, we include a comprehensive service that goes above and beyond for different companies and brands. We have excellent customer retention rates, made possible by ensuring that our focus remains on data quality.
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  • 28
    PriceSpider

    PriceSpider

    Clear Spider

    One platform. Millions of data points. The path to purchase is now illuminated. Welcome to the world’s leading conversion platform. Our real-time data connects the dots between brands, retailers and shoppers to provide the exact information you need to take action. PriceSpider gives you real-time visibility and control over the path to purchase. We provide actionable insights and practical recommendations to help you strengthen your brand and increase sales. PriceSpider’s suite of...
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  • 29
    Smartpricing

    Smartpricing

    Smartpricing

    Smartpricing is a RMS that allows users to automate the analysis of the data of hotels to determine the optimal sale price. Smartpricing, a state-of-the-art Revenue Management System, is the result of years of tests that we proudly offer to customers, property owners and collaborators. Early results and rapid growth confirmed that our algorithms, such as the alchemies within the team, work. We are therefore ready to apply them to increase the turnover of your hotel or holiday home. Our goal...
    Starting Price: $120 per month
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  • 30
    tgndata

    tgndata

    tgndata

    With tgndata, you gain access to a comprehensive overview of your competitors' product prices and availability status, conveniently presented in your customized dashboard. tgndata is also known for its expertise in offering a diverse range of dynamic pricing rules and strategies to cater to your specific requirements. For Brands, tgndata offers a comprehensive summary of their resellers enabling them to assess their performance, particularly concerning MAP & MSRP.
    Starting Price: 299€/month
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