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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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71 Products for "customer support" with 2 filters applied:

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  • 1
    Jasper PIM

    Jasper PIM

    Jasper PIM

    Jasper PIM is a modern Software as a Service (SaaS) Product Information Management System, or PIM, operating as your core data repository – your single source of truth – for all product information. Jasper is one powerful tool to centralize, merchandise, and synchronize your product data throughout your eCommerce business. Set products content once and publish to multiple eCommerce platforms, even schedule content and pricing ahead of time. We support popular eCommerce platforms (ex...
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    29 Ratings
    Starting Price: $999/month
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  • 2
    Kontainer

    Kontainer

    Kontainer

    ..., photo consent tools, brand guidelines, AI tagging, product text generation and translation, custom formatting, approval workflows, smart search, GDPR compliance, sales tools, and branded landing pages. With over 20 years of experience, we provide expert guidance for a smooth and successful implementation. Book a free demo and discover how Kontainer can support your team.
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    575 Ratings
    Starting Price: $500/month
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  • 3
    KatanaPIM

    KatanaPIM

    Katana BV

    KatanaPIM - the single source of truth for your product information. With KatanaPIM, you can easily collect, enrich, and validate your product data, ensuring that your customers always receive consistent, complete, and accurate information. By providing your clients with rich, relevant, and channel-specific information, you can improve customer experience, increase customer loyalty, and boost your sales. With faster time-to-market, you can outpace your competitors and get your products...
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    8 Ratings
    Starting Price: $399 per month
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  • 4
    4ALLPORTAL

    4ALLPORTAL

    4ALLPORTAL GmbH

    ... synchronized across websites, online stores, and marketplaces Scale with ease – adapt and expand the platform as your business grows and evolves We don’t just provide software – we provide a team dedicated to optimizing your workflows and driving results. With 4ALLPORTAL, you get personalized support at every step. Tell us your requirements in a short consultation now!
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    61 Ratings
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  • 5
    pirobase

    pirobase

    pirobase imperia

    The buying process and the customer journey have changed fundamentally. Today, customers expect consistent product information and compelling marketing content across all media and touchpoints. Product experience management focuses on presenting products in a convincing and entertaining manner to potential customers making them an experience. The basis for this are reliable and relevant product information, which are distributed dynamically and personalized for omnichannel marketing. Product...
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  • 6
    Advizia
    Advizia is the industry-leading Guided Selling and Product Information platform from MCS, designed for manufacturers and channel partners of feature-rich or complex products. It is like having your most knowledgeable salesperson available for any customer, anytime, anywhere. Advizia's proven benefits include: Increased revenue because customers feel confident in their purchasing decisions. Improved customer satisfaction as a result of the impressive speed of the Advizia product advisor and its...
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  • 7
    Magnitude Agility PIM

    Magnitude Agility PIM

    Magnitude Software

    With Agility® PIM at the heart of an end-to-end omnichannel strategy, your products will captivate and convert. Any company selling products or services today needs to excel at delivering contextual, comprehensive and flawlessly consistent product information to today’s ever-evolving and always-connected customer. In a world where the number of channels, touchpoints, versions, and profiles is infinite, protecting and enriching customer relationships means anticipating every need and satisfying...
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  • 8
    MarketStudio

    MarketStudio

    QUESTUDIO

    The MarketStudio Suite is a web-based software offering for small, medium and large enterprises, which customers can use to browse, manage, and publish rich product content to Print, Web and Dealer Portals from anywhere/anytime. MarketStudio Suite includes several versatile products and modules that include - Product Information Management (PIM), Online Catalog Portal, Visual Catalog Portal, eCommerce Website, Catalog Automation, PDFxPress Portal and InStudio Plugin Print Publishing using...
    5 Ratings
    Starting Price: $190.00/month
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  • 9
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 10
    Goaland PIM
    Provide shoppers with the right information at the right time and give them a customized product experience on each selling channel with the Goaland PIM solution. Import all your product information into the PIM and prepare your data through a single interface. Create effective workflows and customize your product data in an organized manner: translate into the right language, adapt to each country and target, validate. At any time, publish customized product information adapted to each profile...
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  • 11
    Attribytes

    Attribytes

    Attribyes

    ... trading partners aligned and focused on sharing good clean content. FILLING THE VOIDS. Norpac Foods is using the Attribytes Customer Void Matrix to get new cases and new customers. COMPLETE VISIBILITY. With a vast redistribution network, Fabri-Kal is using Attribyte’s unique reporting features to get complete visibility into which products are redistributed and which customers not buying.
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  • 12
    inRiver PIM
    Built for end users and secure enough for IT teams, inriver is at the heart of creating great e-commerce experiences today and in the future. Empower your buyers anyplace, anytime! Thriving in today’s digital world means delivering stellar customer experiences across every catalog, marketplace, and touchpoint. It doesn’t matter if you’re B2B, B2C, or both, all buyers want a personalized experience. Product information management (PIM) powers those experiences. Easy to use, intuitive, and secure...
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  • 13
    Dynamicweb

    Dynamicweb

    Dynamicweb

    Dynamicweb offers a cloud based eCommerce suite. We enable customers to deliver better digital customer experiences and to scale ecommerce success through our Content Management, Digital Marketing, Ecommerce, and Product Information Management solutions. Combining Content, PIM, Ecommerce and Marketing. Deliver powerful customer experiences across devices, languages and channels. Grow, optimize and drive new revenue to your B2B or B2C business. Segment and target your customers, then personalize...
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  • 14
    Zetpy

    Zetpy

    Zetpy

    Zetpy is an omnichannel data platform, it allows one control panel to Sync Products, Inventory, Customers and Orders with Top South East Asia marketplaces (Lazada, Shopee), Shopping Cart Platforms (Shopify, WooCommerce), Cloud Point of Sales (Xilnex, Storehub) and also Accounting Software. (Quickbooks, Xero, SQL, Autocount) Features - Easy to Use, Mobile Friendly UI - Future Proof, Extensible via API - Support Multiple Accounts per Marketplace (Eg 5 Shopee or 4 Lazada Accounts...
    1 Rating
    Starting Price: Fromn $35/m
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  • 15
    Fynd

    Fynd

    Fynd

    At Fynd, we build modular tech infrastructure customized to support your omnichannel goals and transform the way you do retail. Fynd is a multiplatform technology company specializing in retail-tech solutions aimed at delivering exceptional customer experiences. The company offers a unified and composable commerce platform that includes products such as Fynd Store OS for smart retail store and staff management, Fynd Storefront for building ecommerce websites, and Fynd Commerce APIs for seamless...
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  • 16
    PIM-Plus

    PIM-Plus

    PIM-Plus™

    PIM-Plus™ refines and revolutionizes the Product Information Management (PIM) space thorough our brilliant WordPress based platform that easily integrates to your ERP and CRM to enable your sales and e-commerce channels directly or through syndication. PIM-Plus™ allows full customization to ensure it meets your company's specific needs. No cookie cutter, one size fits all deployments. Your PIM Your Way! Unlimited SKUs, Unlimited Seats, Unlimited Roles, Unlimited Possibilities, Unlimited...
    1 Rating
    Starting Price: $60,000.00/1 time
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  • 17
    Pivotree

    Pivotree

    Pivotree

    Pivotree designs, builds, and manages frictionless commerce experiences for brands and their customers around the world. When customers trust they can find, buy, and get the products they want, when and how they want, we call that experience frictionless commerce. And Pivotree is leading the charge. Our clients rely on us for strategic planning, implementation, support, and managed services as they journey toward a frictionless commerce future. Pivotree’s portfolio of digital solutions, managed...
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  • 18
    Propel

    Propel

    Propel Software Solutions

    Delight your customers and shareholders with compelling and profitable products. Buyers have evolved. Supply chains are in chaos. The very definition of a product has been upended. Yet product development technologies have not kept up. A new approach is needed. One that focuses on customer and patient outcomes. That helps product companies place the right bets. That engages markets with compelling products and experiences. We call this product value management (PVM). Efficiently develop...
    Starting Price: $73.00/month/user
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  • 19
    Eyebase

    Eyebase

    Eyebase USA

    More control. More accuracy. More integrations. More flexibility. More everything. eyebase enables you to intelligently bring together disparate, siloed digital assets to improve efficiency. Relate any asset to any other asset, create your own custom metadata, implement workflows, and easily get data in, and get data out. Workflows. Improve efficiency and coordination between your teams, partners, and customers using eyebase event-driven workflows. Relationships between entities. eyebase...
    Starting Price: $5000 one-time payment
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  • 20
    Flxpoint

    Flxpoint

    Flxpoint

    Flxpoint connects your supply chain to your sales channels and fully automates ecommerce operations. Sell at scale without manual processes or custom development slowing you down. Simply connect your supplier data integrations with our “no code” mapping tool, dedicated team of EDI/API developers, or our directory of 250+ pre-built supplier integrations. A modern PIM built for automating the sourcing and controlling the data for thousands of products across multiple suppliers and data sources...
    Starting Price: $999 per month
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  • 21
    Commport PIM

    Commport PIM

    Commport Communications

    Commport PIM (Product Information Management) revolutionizes product information management with centralized data storage, organization, and optimization. It streamlines workflows, ensuring consistent, accurate, and up-to-date product information across all channels. With robust features for data enrichment, mapping, and syndication, Commport PIM empowers businesses to enhance customer experiences, drive sales, and maximize operational efficiency effortlessly.
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  • 22
    Pimcore

    Pimcore

    Pimcore

    Pimcore is an all-in-one platform and headless PIM for omnichannel publishing and customer experience management. With Pimcore, you can create and distribute digital experiences across any channel, track user engagement, manage customer relationships and more. Loved by developers, agencies, and enterprises: The Pimcore Platform™ is an advanced open-source platform trusted by over 110,000 companies worldwide. It offers state-of-the-art solutions for digital asset management (DAM), product...
    1 Rating
    Starting Price: $0
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  • 23
    censhare

    censhare

    censhare

    censhare is a Universal Content Management platform which centralizes and automates all content and processes to give our customers the freedom to create engaging content and customer experiences across all channels. censhare is a platform with content at its heart. This allows for both central management and global sharing of content, no matter what the channel, touch point, language or customer expectation. We enable companies to grow by turning the creativity of their staff into great...
    Starting Price: $1000.00 per month
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  • 24
    PlanPlus Online

    PlanPlus Online

    PlanPlus Online

    Building better business begins by building better people. PlanPlus Online Business Edition is the only software product that combines a proven personal productivity engine used by over 15 million people with powerful Customer Relationship Management system. With collaboration, sales, marketing, and project management features, PlanPlus Online’s Business CRM solution enables productivity and ensures accountability within your organization.
    Starting Price: $12 per user per month
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  • 25
    EKR Orchestra
    The all-in-one Portal PIM CMS DMS DAM PXM LMS platform for your valuable information. Support your customers on their Customer Journey with the right solution and the best expertise. Your customers can get to know you through dozens of different information channels. For their experience to be the best possible, it is essential to foresee every possible opportunity to meet and feed it with the most suitable information. EKR Orchestra is the integration of all modules. Often in companies...
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  • 26
    e-Pim

    e-Pim

    NG15 Ltd

    e-Pim is an established PIM (product information management) software solution and service which allows our customers to centralise and automate all their product data needs end to end. With the help of industry leading data specialists you can now clean, organise and channel all your product information out to relevant platforms, websites, customers and partners. Our service is best know for the following USPs: 1) We do ALL the heavy lifting at the beginning to uplift and clean...
    Starting Price: £2495 set up + £348 (BASIC) pm
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  • 27
    MaPS System

    MaPS System

    MaPS System

    Power your data management to create a rich and unique consumer experience across all sales channels. MaPS System's PIM meets the specific needs of all business sectors. Improve product information quality and deliver a great customer experience across all your sales channels! Product data from different existing sources is collected, centralized and organized in the PIM solution. Then all the synchronized data is enriched and managed by PIM users. Finaly the personnalized and contextualized...
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  • 28
    Wynshop

    Wynshop

    Wynshop

    Wynshop (formerly ThryveAI) is a brand of Mi9 Retail, a leading provider of enterprise retail software. Wynshop builds on the company’s years of experience providing cutting-edge e-commerce solutions to the world’s largest grocery retailers. Wynshop software is modular, scalable, and intelligent, enabling retailers to deliver digital storefronts, optimized fulfillment, and personalized shopper experiences to grow their businesses profitably. Our mission is to help our customers fulfill...
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  • 29
    Wynd

    Wynd

    Wynd

    The Wynd platform has been thought out to answer retailers' transformation stakes. It is natively omnichannel and enables you to offer all customer journeys. Set up innovative purchase journeys. Improve client satisfaction by better and quicker addressing your clients' demands. Cash-in of all physical or web orders from a unique interface. Improve your margins by reducing your costs. Optimizing in-store order preparation and improving operational efficiency of the supply chain. The Wynd Picking...
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  • 30
    Acenda

    Acenda

    Acenda

    Acenda is proud to power the marketplace business for over 150 of today's best brands. Discover how your company can generate additional revenue with access to Acenda's network of premium marketplaces. Acenda's end-to-end SaaS platform, skilled professionals, and streamlined process give you full control of your product information, inventory, and transactions. Stress free set-up and support, no nickel and diming, just one reasonable monthly fee. Manage and distribute product information...
    Starting Price: $180.00/month
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