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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
  • 1
    Redbot Security

    Redbot Security

    Redbot Security

    Redbot Security is a boutique penetration testing house with a team of highly skilled U.S. Based Senior Level Engineers that specialize in Manual Penetration Testing. Whether you are a small company with a single application or a large company with mission critical infrastructure, Redbot Security and our expert team will prioritize your goals, offering industry leading customer experience, testing and knowledge transfer / sharing. At the core, we identify and re-mediate threats, risks...
  • 2
    Hexway Pentest Suite
    Efficiently collaborate with your team, generate actionable, detailed reports, and build better relations with customers with Hexway Hive & Apiary.
    Starting Price: $0
  • 3
    Cobalt Strike
    Adversary Simulations and Red Team Operations are security assessments that replicate the tactics and techniques of an advanced adversary in a network. While penetration tests focus on unpatched vulnerabilities and misconfigurations, these assessments benefit security operations and incident response. Cobalt Strike gives you a post-exploitation agent and covert channels to emulate a quiet long-term embedded actor in your customer’s network. Malleable C2 lets you change your network indicators...
    Starting Price: $3,500 per user per year
  • 4
    RedSentry

    RedSentry

    RedSentry

    The quickest, most affordable penetration testing and vulnerability management solutions to help you get compliant and keep all of your assets secure, year around. Our pentest report format is easy to understand and will give you all the information you need to secure your environment. We’ll provide a customized plan of action to help you combat any vulnerabilities, prioritize based on severity, and improve your security posture. Our pentest report format is easy to understand and will give you...
  • 5
    EthicalCheck

    EthicalCheck

    EthicalCheck

    Submit API test requests via the UI form or invoke EthicalCheck API using cURL/Postman. Request input requires a public-facing OpenAPI Spec URL, an API authentication token valid for at least 10 mins, an active license key, and an email. EthicalCheck engine automatically creates and runs custom security tests for your APIs covering OWASP API Top 10 list Automatically removes false positives from the results, creates a custom developer-friendly report, and emails it to you. According to Gartner...
    Starting Price: $99 one-time payment
  • 6
    Securily

    Securily

    Securily

    Certified human pen-testers work alongside generative AI to bring you the best pentest experience. Ensure robust security and customer trust with our comprehensive and affordable pricing. Don't wait weeks to get your pentest started, only to get automated scan reports. Securily start your pentest right away with in-house certified pen-testers. Our AI analyzes your application and infrastructure to scope your pentest. A certified penetration tester is promptly assigned and scheduled to initiate...
    Starting Price: $500 per month
  • 7
    Quixxi

    Quixxi

    Quixxi Security

    ... and recommendations to identify and fix vulnerabilities. SHIELD (RASP), on the other hand, is an application shielding tool that provides baseline security controls to protect the intellectual property in mobile apps and shield them against malicious attacks by third parties with one click. SUPERVISE is a runtime application monitoring tool that enables remote disabling, messaging, security logs, and customer analytics for better app management.
    Starting Price: $29 for One-Off plan
  • 8
    Data Theorem

    Data Theorem

    Data Theorem

    Inventory your apps, APIs, and shadow assets across your global, multi-cloud environment. Establish custom policies for different types of asset groups, automate attack tools, and assess vulnerabilities. Fix security issues before going into production, making sure application and cloud data is compliant. Auto-remediation of vulnerabilities with rollback options to stop leaky data. Good security finds problems fast, but great security makes problems disappear. Data Theorem strives to make great...
  • 9
    Synack

    Synack

    Synack

    ... our SRT members of possible vulnerabilities, changes, or events. In addition to bounties for finding vulnerabilities, Missions provide payment for methodology-based security checks. Trust is earned, and our currency is straightforward. A commitment to protect our customers and their customers. Utter confidentiality. Optional anonymity. Total control over the process. Complete confidence when you need to focus on your business.
  • 10
    Cobalt

    Cobalt

    Cobalt

    Cobalt is a Pentest as a Service (PTaaS) platform that simplifies security and compliance needs of DevOps-driven teams with workflow integrations and high-quality talent on-demand. Thousands of customers simplify security and compliance with Cobalt. Every year, customers are doubling the amount of pentests they conduct with Cobalt. Onboard pentesters quickly using Slack. Test periodically to drive continuous improvement and ensure full asset coverage and meet PCI, HIPAA, SOC-2, ISO 27001, GDPR...
  • 11
    Intigriti

    Intigriti

    Intigriti

    Intigriti is the trusted leader in crowdsourced security, empowering the world’s largest organizations to find and fix vulnerabilities before cybercriminals can exploit them. Since 2016, the company has helped its customers reduce risk with the expertise of 125,000+ global security researchers, enabling real-time vulnerability detection and preventing costly breaches. Intigriti's flexible platform offers a full suite of solutions, including Bug Bounty, Managed VDP, PTaaS, Focused Sprints...
  • 12
    Oneleet

    Oneleet

    Oneleet

    We help companies build trust by creating real-world security controls, and then attesting to those controls with a SOC 2 report. Oneleet is a full-stack cybersecurity platform that makes effective cybersecurity easy and painless. We help businesses stay secure so that they can focus on providing value to their customers. We'll start by doing a scoping call to learn about your infrastructure, security concerns, & compliance needs. Then we'll build you out a custom security program that is stage...
  • 13
    Pentoma

    Pentoma

    SEWORKS

    ... with detailed attack payloads. Pentoma® offers easy integration options to simplify your pen testing process. Pentoma® is also available for special customization upon request. Pentoma® eases the complicated process for compliance with its automated pen testing capabilities. Pentoma®'s reports help being compliant to HIPAA, ISO 27001, SOC2, and GDPR. Ready to automate your pen testing tasks?
  • 14
    Netragard

    Netragard

    Netragard

    Penetration testing services enable organizations to identify vulnerabilities in their IT infrastructure before they are exploited by real world threats. Netragard’s penetration testing services are delivered in three primary configurations. These configurations enable Netragard to tailor services to each customers unique requirements. Real Time Dynamic Testing™ is an advanced penetration testing methodology that is unique to Netragard and derived from vulnerability research & exploit...
  • 15
    Reporter

    Reporter

    Security Reporter

    Security Reporter functions as an all-encompassing pentest reporting and collaboration platform, streamlining the complete pentest life cycle. By automating critical elements, it empowers security teams to enhance efficiency and provide actionable findings. The software boasts various features, including customizable reports, assessments, analytics and seamless integrations. This integration capability brings diverse tools under a unified source of truth, expediting remediation and...
  • 16
    Cacilian

    Cacilian

    Cacilian

    Pinpoint and neutralize digital threats seamlessly with our adaptive Penetration Testing platform. With Cacilian, you're tapping into unparalleled expertise, steadfast integrity, and superior quality in penetration testing—enhancing your cybersecurity preparedness. Traditional penetration testing offers security snapshots at intervals, but threats don't operate on a schedule. Cacilian’s Penetration Testing platform, through its simplified and frictionless approach, provides adaptive...
  • 17
    Saint Security Suite

    Saint Security Suite

    Carson & SAINT

    This single, fully integrated solution conducts active, passive and agent-based assessments while its extensive flexibility evaluates risk according to each business. SAINT’s impressive, flexible and scalable scanning capabilities set it apart from many others in this space. SAINT has partnered with AWS, allowing its customers to take advantage of AWS’s efficient scanning. Should subscribers prefer, SAINT also offers a Windows scanning agent. Security teams can schedule scans easily, configure...
    Starting Price: $1500.00/year/user
  • 18
    HackerOne

    HackerOne

    HackerOne

    HackerOne empowers the world to build a safer internet. As the world’s most trusted hacker-powered security platform, HackerOne gives organizations access to the largest community of hackers on the planet. Armed with the most robust database of vulnerability trends and industry benchmarks, the hacker community mitigates cyber risk by searching, finding, and safely reporting real-world security weaknesses for organizations across all industries and attack surfaces. Customers include The U...
  • 19
    Intruder

    Intruder

    Intruder

    ... received from leading scanning engines, so you can focus on the issues which truly matter, such as exposed databases.‍ Intruder's high-quality reports help you sail through customer security questionnaires, and make compliance audits like SOC2, ISO27001, and Cyber Essentials a breeze.
  • 20
    ImmuniWeb

    ImmuniWeb

    ImmuniWeb

    ImmuniWeb SA is a global application security company operating in over 50 countries, headquartered in Geneva, Switzerland. Most of ImmuniWeb customers come from regulated industries, such as banking, healthcare, and e-commerce. ImmuniWeb® AI Platform leverages award-winning AI and Machine Learning technology for acceleration and intelligent automation of Attack Surface Management and Dark Web Monitoring. The data is later leveraged for a threat-aware and risk-based Application Penetration...
    Starting Price: $499/month
  • 21
    API Critique

    API Critique

    Entersoft Information Systems

    ... and operations teams can now prioritize on the vulnerabilities without any hassle. View all the results of your scans in various reporting formats such as PDF and HTML for your stakeholders and technical teams. We also provide XML & JSON formats for your automation tools to generate customized reports. Development and Operations teams can learn from our exclusive Knowledge Base about the possible attacks and countermeasures with remediation steps to mitigate the risks to your APIs.
    Starting Price: $199 per month
  • 22
    Finite State

    Finite State

    Finite State

    Finite State manages risk across the software supply chain with comprehensive SCA and SBOMs for the connected world. By providing end-to-end SBOM solutions, Finite State enables Product Security teams to meet regulatory, customer, and security demands. Finite State's best-in-class binary SCA creates visibility into any-party software that enables Product Security teams to understand their risk in context and shift right on vulnerability detection. With visibility, scalability, and speed, Finite...
  • 23
    Pentest-Tools.com

    Pentest-Tools.com

    Pentest-Tools.com

    Pentest-Tools.com helps security professionals find, validate, and communicate vulnerabilities faster and with greater confidence - whether they’re internal teams defending at scale, MSPs juggling clients, or consultants under pressure. With comprehensive coverage across network, web, API, and cloud assets, and built-in exploit validation, it turns every scan into credible, actionable insight. Trusted by over 2,000 teams in 119 countries and used in more than 6 million scans annually,...
    Starting Price: $95 per month
  • 24
    Cyver

    Cyver

    Cyver

    Change the way you deliver pentests, with cloud pentest management tools, complete with automated reporting & everything you need to deliver Pentest-as-a-Service. Scale workloads with cloud tooling to automate reports & project management, so you can get back to pentesting. Cyver imports work data from tools like Burp Suite, Nessus, NMap, & more to fully automate reporting. Customize report templates, link projects, map findings to compliance controls, and generate pentest reports with one...
    Starting Price: €99 per month
  • 25
    AttackIQ

    AttackIQ

    AttackIQ

    AttackIQ gives customers the most consistent, trusted, and safest way to test and validate security controls at scale and in production. While competitors test in sandboxes, AttackIQ tests in production across the entire kill chain, the same as real-world adversaries do. AttackIQ can make every system in your networks and clouds a test point for the platform. We do this at scale, in your production environment, building connections to your controls and visibility platforms to capture evidence...
  • 26
    Kali Linux
    ... devices, Docker, ARM, Amazon Web Services, Windows Subsystem for Linux, Virtual Machine, bare metal, and others are all available. With the use of metapackages, optimized for the specific tasks of a security professional, and a highly accessible and well documented ISO customization process, it's always easy to generate an optimized version of Kali for your specific needs. Whether you are a seasoned veteran or a novice, our documentation will have all the information you will need to know.
  • 27
    Informer

    Informer

    Informer

    ..., with multiple ways to make it easy for you to quickly deal with your risks. The custom reporting suite provides access to detailed management information, specifically created to record important asset and vulnerability data. Be instantly alerted to any changes in your attack surface that could affect the overall security posture of your environment, 24/7.
    Starting Price: $500 Per Month
  • 28
    Gophish

    Gophish

    Gophish

    Gophish is a powerful, open-source phishing framework that makes it easy to test your organization's exposure to phishing. Gophish makes it easy to create or import pixel-perfect phishing templates. Our web UI includes a full HTML editor, making it easy to customize your templates right in your browser. Launch the campaign and phishing emails are sent in the background. You can also schedule campaigns to launch whenever you'd like. Detailed results are delivered in near real-time. Results can...
  • 29
    AppUse

    AppUse

    AppSec Labs

    AppUse is a VM (Virtual Machine) developed by AppSec Labs. It is a unique platform for mobile application security testing, Android and iOS applications and includes exclusive custom-made tools and scripts created by AppSec Labs. Features: Real device fully supported Beautiful and simple hacking wizards Proxy supports binary protocols New Application Data Section Tree-view of the application’s folder/file structure Ability to pull files Ability to view files Ability to edit files...
    Starting Price: $410
  • 30
    Hakware Archangel
    ... remediation, the loss of customers as a result of reputational damage and fines -Vulnerability scanning is not explicitly required by the GDPR (General Data Protection Regulation) or POPI (Protection Of Personal Information Act), but the -Regulation does require organisations that process personal data to ensure that they have implemented appropriate technical and organisational security measures – which includes identifying vulnerabilities -The international standard for information security, ISO 27001
    Starting Price: $100
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