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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Jotform

    Jotform

    Jotform

    Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form...
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    7,297 Ratings
    Starting Price: $34 per month
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  • 2
    Adobe PDF Library SDK

    Adobe PDF Library SDK

    Datalogics Inc.

    ...Get & Maven; pdfRest API Toolkit Container option. Our extensive documentation includes getting started guides, API references, and hundreds of sample code examples on GitHub to help developers precisely create and define PDF workflow solutions. Free trial with proof of concept support, join us on Discord or use our AI assistant for help, or set up a time to talk to one of our engineers about your project. Our expertise and support is the reason we have a 91% customer retention rate.
    35 Ratings
    Starting Price: $5,999
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  • 3
    eXpert PDF

    eXpert PDF

    Avanquest Software

    The ultimate tool for converting, creating and customizing your PDF files. Create PDF files from your Office applications on your PC – Word, Excel, PowerPoint, Visio, etc. Convert your PDF files into the Word format. Protect your PDF files and send or share them safely. Gain access to collaborative tools and revisions. Easily highlight, strikethrough, underline.
    1 Rating
    Starting Price: $89.99
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  • 4
    Adlib

    Adlib

    Adlib Software

    Adlib Software is a content intelligence and automation platform that makes it easy to discover, standardize, and leverage clean structured data from complex unstructured documents. We help businesses drive digital transformation that amplifies human potential and maximizes business performance. Through our enterprise-grade document conversion tools, our global customers reduce risk, simplify compliance, automate processes, improve customer experience, and accelerate time to market. Adlib...
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  • 5
    Able2Extract Professional
    Convert, create, edit, OCR, compare, and sign PDFs. Customize the interface language and its appearance from light to dark themes for working with PDFs comfortably. Tailor your conversions by selecting a page, a paragraph, or even a single line for conversion. Custom PDF to Excel conversion to convert complex PDF table data to Microsoft Excel with pinpoint precision and a Smart Layout Detector for keeping table styles intact. Edit PDF text and pages. Annotate and redact PDF content. Sign PDF...
    1 Rating
    Starting Price: $149.95/one-time/user
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  • 6
    PDFLiner

    PDFLiner

    PDFLiner

    PDFLiner is the all-in-one feature-rich cloud-based online platform for working with PDF documents: edit, electronically sign, fill in, add custom branding and content, make your documents fillable and share documents.
    Starting Price: $14 per month
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  • 7
    PDF Editify

    PDF Editify

    PDF Editify

    ... digitally Protecting sensitive data in shared documents Creating custom forms for surveys or data collection
    Starting Price: $10/month
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  • 8
    Zoho PDF Editor
    Zoho PDF Editor is a free online PDF editor that allows you to collaboratively edit, fill out, sign, and manage PDF documents. With Zoho PDF Editor you can transform your PDFs according to your needs and download or save them securely on the cloud. Highlights of PDF Editor: Add text to PDFs with layered editing Share PDFs and edit them quickly as a team Customize font, text size, and color with rich-text formatting Highlight important details easily Insert, resize, and annotate images...
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  • 9
    PDF Expert

    PDF Expert

    Readdle

    PDF Expert is a fast and robust PDF reader for Mac, iPhone, and iPad. It renders text, graphs and charts lightning-fast, allows to view multiple documents in tabs or combine them into new PDF. You can edit text in PDFs, like edit the contract, fix typos etc. Easily add new text, comments, customized shapes or highlight the necessary text. All changes are summarized in the left bar, so you can easily navigate them. It is a great tool for filling out forms and signing contracts.
    Starting Price: $79.99/one-time/user
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  • 10
    Nitro PDF

    Nitro PDF

    Nitro Software

    ... offer a wide range of support resources to ensure the success of every customer.
    22 Ratings
    Starting Price: $15/user/month
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  • 11
    PDFChef

    PDFChef

    Movavi

    Edit and convert PDF files online, right in your browser. Download PDFChef by Movavi for PC or Mac and customize PDFs to your precise needs. Get access to advanced tools and different PDF editing modes at no charge. We’re all about making managing PDFs easy and convenient. Our software provides all the tools you need to work effectively and helps you to fulfill your potential. With this big update, we’ve changed our name to better reflect who we are and what we do. PDFChef lets you take care...
    1 Rating
    Starting Price: $29.95 per user per year
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  • 12
    FreePDF

    FreePDF

    SoftMaker

    ... PDF and position them as desired. Customize the layout of PDF files by rearranging, moving and removing text and pictures. ... and much more! Of course, FreePDF is also a great PDF viewer that lets you view and annotate PDF files quickly and conveniently. The built-in PDF printer driver creates PDF files from any Windows application. In addition, FreePDF supports the secure encryption of PDFs.
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  • 13
    Kaagaz

    Kaagaz

    Kaagaz

    Security of documents is core to Kaagaz. The app can work completely offline, making sure that the documents stay on your phone only. In case of cloud storage also, the documents are completely encrypted and stored on highly secure servers in India. Kaagaz doesn't have any annoying Ads or unwanted Watermark in the App. You can in fact have a 'Custom Watermark' to personalize your documents. Kaagaz provides you a seamless experience, that too completely free. Kaagaz is a completely Indian app...
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  • 14
    SignFlow

    SignFlow

    PDF Technologies

    ...-Screen, Single Page, Read Mode, Split View, Multi-tab. You can smoothly scroll pages and switch between day mode, night mode and eye-protection mode. Annotate to remember! You can highlight, underline, strikethrough texts in PDF. There are colors for you to emphasize different information. Enrich your PDFs with standard business stamps like APPROVED, digital stamps, dynamic stamps and custom text/image stamps.
    1 Rating
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  • 15
    Advanced PDF Manager

    Advanced PDF Manager

    Tweaking Technologies

    Advanced PDF Manager is a straightforward, easy-to-use application that makes working with PDFs simple. You can merge, rotate, split, and do more using it. Customize and reorganize the pages of added PDF files in any view by dragging and dropping the pages over others. Merge, rotate, split, print, duplicate PDFs, add blank PDFs, and protect confidential PDF files with the powerful & excellent Advanced PDF Manager. Advanced PDF Manager for hassle-free editing allows viewing added PDFs...
    Starting Price: $39.95
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  • 16
    EaseUS PDF Editor
    ... of the document, create bookmarks for pages for quick navigation, even send PDF file to your team members via email in a snap. Create a new fillable PDF form for questionnaire or any other needs without hassle. This PDF editor software provides 6 interactive form controls, including push button, check box, radio button, combo box, list box and text field, helping you easily custom fillable forms. You can also export and import data to fill out multiple PDF forms with one click.
    1 Rating
    Starting Price: $19.95 one-time payment
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  • 17
    PDF.live

    PDF.live

    PDF.live

    With PDF.live, you can convert PDFs into other file formats and vice versa. Convert Word docs, Excel sheets, PowerPoint presentations and JPEGs. PDF.live is cloud-based, so you don’t need to download and install anything, and it works on any internet-connected device. Click and drag your document, follow the prompts, and you can easily sign, annotate, edit text, compress, merge and a whole lot more with this free online PDF editor.
    4 Ratings
    Starting Price: $3.95/month/user billed yearly
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  • 18
    PDF Suite

    PDF Suite

    PDF Suite

    PDF Suite allows you to read, create, convert, edit, review & secure PDFs. We don`t believe in a steep learning curve or in overpriced PDF applications. With PDF Suite`s intuitive interface, you`ll start managing electronic documents within minutes! You can use PDF Suite to create PDFs from an existing document or start from a blank page. You`ll be able to edit any PDF file by modifying the text or images, create and fill forms, apply 256-bit passwords and restrictions, customize printing...
    Starting Price: $29.95 one-time payment
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  • 19
    FacePdf

    FacePdf

    FacePdf

    FacePdf is a globally recognized and renowned software firm specializing in PDF and other digital document technologies. Our concentration and specialization enable us to provide our customers with expertise, value, and quality. Our PDF Converter lets users transform various formats like Word, Excel, PNG, TIFF, and JPEG into PDFs—for free, with no usage limits. Here are some key features for users: PDF to Word Merge PDF E-Sign PDF Edit PDF Compress PDF Add Pages to PDF Excel...
    Starting Price: $4 per month
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  • 20
    TheBestPDF

    TheBestPDF

    TheBestPDF

    .... Redact, insert objects, and sign PDFs easily, making document management smooth for your organization. Our PDF converter makes document conversion fast, perfect for busy teams. Set up your company's document workflows easily with our user-friendly editor interface. Striving for long-term partnerships, we ensure 24/7 availability for customer support. We unite creative minds to deliver integrated solutions that cover your business challenges.
    20 Ratings
    Starting Price: Free
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  • 21
    VeryPDF

    VeryPDF

    VeryPDF

    ... and manual conversion; OCR-powered converters for scanned documents; utilities for splitting, merging, watermarking, stamping, encrypting, decrypting, compressing and repairing PDFs; form-filling, table- and text-extraction tools; flipbook and multimedia converters; and command-line SDKs and APIs for seamless integration into custom applications.
    Starting Price: $39.95 per month
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  • 22
    Flipsnack

    Flipsnack

    Flipsnack

    Flipsnack is the fastest PDF-to-flipbook converter on the market. This online publishing solution allows you to bring your PDFs to life, transforming them into life-like publications with a 3D flip-page effect. Alternatively, you can use our Design Studio to easily create engaging flipbooks from scratch. Bring your printed catalogs to digital customers while embracing a more sustainable and cost-effective path for your business. Powerful features like shopping buttons, videos, GIFs...
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    53 Ratings
    Starting Price: $32/month
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