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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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13 Products for "customer" with 2 filters applied:

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  • 1
    ManageEngine ADSelfService Plus
    ...: Users can log in to multiple apps using one unified identity via SSO and real-time password synchronization. 4. Password policy enforcer: Admins can configure custom password policies to enforce strong password creation. 5. Password expiration notifier: Admins can send end users password expiration notifications via SMS or email. 6. Directory self-update: Users can update their AD attribute information through the directory self-update feature.
    116 Ratings
    Starting Price: $595 for 500 domain users/year
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  • 2
    Password Boss
    The largest security threat that a managed service provider’s (MSP) customers and IT professionals face is from lacking or missing password security. Further help your customers close this gap by providing the security they need from their trusted advisor. Password Boss gives you a complete end-to-end solution for your customer’s passwords and helps them to increase security while reducing their risks from security breaches. Assign different roles to your team members to setup, manage...
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  • 3
    PortalGuard

    PortalGuard

    BIO-key International

    BIO-key PortalGuard IDaaS is a single, flexible cloud-based IAM platform that offers the widest range of options for multi-factor authentication, biometrics, single sign-on, and self-service password reset to support a customer’s security initiatives and deliver an optimized user experience – all at an affordable price point. For over 20 years, industries such as education, including over 200 institutions, healthcare, finance, and government have chosen PortalGuard as their preferred solution...
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  • 4
    TeamsID

    TeamsID

    TeamsID

    If you need a simple and secure password manager for your team, turn to TeamsID. TeamsID providers a secure and effortless password security solution for enterprises and their teams, helping users manage and access business logins and records with ease. Top features include secure business vault, MySafe personal vault, secret passwords, auto-fill and auto-save, and custom record types. The TeamsID Business Password Manager will drastically improve the security of your organization...
    1 Rating
    Starting Price: $6 per user per month
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  • 5
    Passwork

    Passwork

    Passwork

    .... Key features: - Set custom permissions for vaults and folders - Store passwords in a structured way - Use the search bar, tags and color labels for quick and easy access - Eliminate unsecured, old, weak or compromised passwords - Track all activities and review previously used passwords - Invite teammates to vaults and shared folders - Role-based access control - Integration with AD, Azure AD and LDAP - Custom settings for individual users and roles - Import and export effortlessly
    6 Ratings
    Starting Price: $480 one-time
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  • 6
    HYPR

    HYPR

    HYPR | The Passwordless Company

    HYPR fixes the way the world logs in. Organizations are faced with the challenge of achieving secured and seamless authentication coupled with a flawless user experience at a time when it’s more critical than ever. HYPR’s passwordless multi-factor authentication (PMFA) platform decouples authentication from the organization’s current and future identity providers and eliminates the traditional trade-off between security and user experience by providing uncompromising assurance and...
    Starting Price: $4.00 per user/month
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  • 7
    sysPass

    sysPass

    sysPass

    ... that provides password management in a secure and collaborative way. It features many options in order to make it easy and enforce security when sharing passwords across teams, departments, or customers, including ACLs, profiles, custom fields, preset values, or public links, among many other useful ones. Configuration is managed through an intuitive web UI and lets you set options like LDAP auth, mail, auditing, backup, import/export, etc.
    Starting Price: Free
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  • 8
    Ping Identity

    Ping Identity

    Ping Identity

    Ping Identity builds identity security for the global enterprise with an intelligent identity platform that offers comprehensive capabilities including single sign-on (SSO), multi-factor authentication (MFA), directory, and more. Ping helps enterprises balance security and user experience for workforce, customer, and partner identity types with a variety of cloud deployment options including identity-as-a-service (IDaaS), containerized software, and more. Ping has solutions for both...
    Starting Price: $5 per user per month
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  • 9
    NordPass Business

    NordPass Business

    Nord Security

    NordPass Business is a password manager for SMBs and Enterprises to help optimize the company’s workflow and boost productivity. What can you do with NordPass Business? - Securely store business and personal information like passwords, bank cards, shipping addresses, private notes, and more - Share access between teams to make collaboration easier - Get immediate alert reports about data breaches - Automate onboarding and offboarding of your employees - Make purchases without...
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    7 Ratings
    Starting Price: $3.59 per user / per month
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  • 10
    Passwarden

    Passwarden

    KeepSolid

    KeepSolid Inc. is a security expert with 9-year experience and services, used by 35+ million customers worldwide. This vast expertise helped us develop Passwarden, the solution that meets the highest industry standards and safety regulations. It’s super-easy to do data migration from browsers and other password managers to the Passwarden application. If necessary credentials are already stored in Passwarden, it automatically fills them out for you, making the sign-in process a breeze. Use...
    Starting Price: $3.99 per month
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  • 11
    pCloud Pass

    pCloud Pass

    pCloud International

    pCloud Pass helps you keep your passwords and gives you Instant SECURE access to them on all your devices. Log in to sites and fill forms with a single click. Unlike traditional password managers that store your passwords in plaintext, we use a military-grade encryption algorithm to store your passwords in the most secure way possible! Our password generator is incredibly easy to use and can create unique passwords for every one of your accounts – without you ever having to worry about...
    2 Ratings
    Starting Price: $2.99 per user per month
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  • 12
    Teampass

    Teampass

    Teampass

    ... provides a very secure cryptographic protocol. Teampass provides a lot of options and features permitting you to customize it to your needs. Decide how you want to set up your instance of Teampass to achieve your goals in terms of team sharing. Teampass allows you to fine-tune the user's access rights to the existing Items. Depending on your local policies, Teampass helps to ensure that only allowed people have access to expected data.
    Starting Price: Free
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  • 13
    passbolt

    passbolt

    passbolt

    Finally, a password manager built for collaboration. Secure, flexible, and automation-ready. Trusted by 10,000 organizations, including Fortune 500 companies, newspapers, governments, and defense forces. Passbolt servers are designed to be simple to install and easy to manage. Yet they are enterprise-ready and can support complex setup for high availability. Passbolt can be used from your browser or mobile phone. Sharing happens in real-time. Desktop apps are coming soon. Retrieve, store and...
    1 Rating
    Starting Price: €45/month/10 users
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