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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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28 Products for "custom" with 1 filter applied:

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  • 1
    NinjaOne

    NinjaOne

    NinjaOne

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support.
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    3,904 Ratings
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  • 2
    Atera

    Atera

    Atera

    ...IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.
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    2,998 Ratings
    Starting Price: 30-DAY FREE TRIAL
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  • 3
    SuperOps

    SuperOps

    SuperOps

    SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’...
    216 Ratings
    Starting Price: $79/tech/month
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  • 4
    Aurea Monitor

    Aurea Monitor

    Aurea Software

    Aurea Monitor delivers the system monitoring, root-cause analysis, and issue identification tools you need to run your business in real time. Find and fix system issues before they impact your customers with real-time monitoring. You can’t afford delays in identifying and fixing the application issues that affect your customers. Aurea Monitor speeds your ability to detect potential pitfalls and gaps in system operations and performance and swiftly correct them to improve customer experience. Automatically discover all the systems in your infrastructure involved in a business process, so you have total visibility as changes or additions happen over time. ...
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  • 5
    Kaseya VSA
    Kaseya VSA is a next-generation remote monitoring and management (RMM) software for Managed Service Providers (MSP) and IT enterprises. With VSA, users get access to the fastest remote control powerful discovery, reliable patch management, and monitoring and security tools in a single solution. Thus, helping to increase IT staff productivity, service reliability, and systems security. A Unified IT Management solution to not only deliver better service but to transform the business. Kaseya’s...
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  • 6
    TeamViewer

    TeamViewer

    TeamViewer

    TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.
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    122 Ratings
    Starting Price: $24.90 per month
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  • 7
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    2 Ratings
    Starting Price: As low as $3/mo/device
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  • 8
    Site24x7

    Site24x7

    ManageEngine

    ...It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 9
    Tanium

    Tanium

    Tanium

    ...Expand your capabilities without expanding Tanium’s footprint. We’ve found that the best way for customers to understand what we do is to show our platform in action. Orion Hindawi, Tanium’s co-founder and CEO, will guide you through a hands-on keyboard tour to show what Tanium does and the power of the platform. Track down every IT asset you own instantaneously.
    1 Rating
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  • 10
    Level

    Level

    Level

    Level is a remote monitoring and management (RMM) solution that gives you fast, intuitive, and secure access to your devices located anywhere in the world, right through your browser. With a simple one-line command, you can access up-to-date information on your endpoints, or control them with Level's low-latency remote access. Designed with security in mind, Level uses fully encrypted peer-to-peer (P2P) connections with your devices, meaning no third-party exists between you and your...
    Starting Price: $20/month
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  • 11
    N‑able N-sight RMM
    N‑able N-sight RMM® is a cloud-based IT solution that makes it easy for MSPs to deliver valuable technology services within hours, not weeks or months. Clear graphical dashboards place alerts front and center so you can focus on what needs you most. Built-in remote access and security features help you support and protect from day one. And when you’re ready, grow your business with additional security layers and add-ons services to expand your offering. N‑able N-sight RMM features...
    5 Ratings
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  • 12
    Xitoring

    Xitoring

    Xitoring

    ...Xitoring is an innovative SaaS platform for server monitoring. Our agent, Xitogent , gathers data from your servers to ensure optimal performance and prevent downtime. By keeping your systems running smoothly, we help boost customer satisfaction. Our global probing nodes continuously monitor your servers. If any issues arise, we notify the right contact instantly. At Xitoring, we’re committed to improving our software and adding incredible features in the future. Introduced in 2021, Xitoring aims to revolutionize the server monitoring industry with automation for those tired of traditional methods.
    3 Ratings
    Starting Price: $4.99 OR Lifetime free
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  • 13
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed.
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    27 Ratings
    Starting Price: €90/month
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  • 14
    NMIS

    NMIS

    FirstWave

    ...Scalable, flexible, open, and simple to implement and maintain, NMIS is the Network Management System that underpins the operations of over one hundred thousand organizations worldwide – making it one of the most widely used open-source Network Management Systems in the world today. FirstWave enables partners, including some of the world’s largest telcos and managed service providers (MSPs), to protect their customers from cyber-attacks, while rapidly growing cybersecurity services revenues at scale. FirstWave provides a comprehensive end-to-end solution for network discovery, management, and cybersecurity for its partners globally.
    3 Ratings
    Starting Price: $0
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  • 15
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    ...It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. ...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 16
    Freshping

    Freshping

    Freshworks

    ...Monitor your website for free and get notified instantly when your website goes down. Ensure your website is available from anywhere in the world with monitoring from 10 global locations. Display your website uptime history to your customers with free public status pages. Monitor HTTP/HTTPS, ICMP Ping, TCP, UDP, Web socket or DNS. Whatever you’re building we’ve got you covered. Receive alerts wherever you are. Integrate Freshping with Freshdesk, Slack, Twilio, Skype, and Webhook to receive instant downtime notifications. Get weekly updates and measure your website's performance with metrics like Apdex score, Average response time, Individual Response Time & more. ...
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  • 17
    Paessler PRTG

    Paessler PRTG

    Paessler GmbH

    ...The solution is packed with specialized monitoring features that include flexible alerting, cluster failover solution, distributed monitoring, in-depth reporting, maps and dashboards, and more. PRTG monitors your entire IT infrastructure. All important technologies are supported: • SNMP: ready-to-use and custom options • WMI and Windows Performance Counters • SSH: for Linux/Unix and macOS systems • Traffic analysis using flow protocols or packet sniffing • HTTP requests • REST APIs returning XML or JSON • Ping, SQL, and many more
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    109 Ratings
    Starting Price: $2149 for PRTG 500
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  • 18
    LPAR2RDD
    The tool offers you end-to-end views of your server environment and can save you significant money in operation monitoring by predicting utilization bottlenecks in your virtualized environment. You can also generate policy-based alerts, capacity reports, and load forecasts. Leading performance-monitoring solution thanks to unique web-based UI for graphical interpretation of performance utilization in a virtualized environment. You can find utilization of any attached storage in a simple...
    Starting Price: $3000.00/year
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  • 19
    Atatus

    Atatus

    NamLabs Technologies

    ...Analyze the performance of your application for performance issues such as slow transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 20
    Ceeview

    Ceeview

    Ceeview AS

    Ceeview is the next-generation IT Service and Infrastructure Management platform monitoring hybrid cloud environments to prevent service disruption. In addition, it analyses cloud and on-premises costs to manage and reduce customers’ overall IT bills. Ceeview is making it easy to get a holistic view of complex IT environments by consolidating the data collected from different systems into one Single Point of Truth, building transparency and offering a common status to all users. Ceeview uses its own proprietary Service Modeling technology to orchestrate relationships between IT infrastructure components and IT Services, e.g. digital user experience. ...
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  • 21
    CloudRadar Monitoring
    ...Outages and issues are immediately alerted with CloudRadar's notification feature, using 7 different channels to choose from to deliver alerts. Users can completely customize alert thresholds or set up unlimited new checks per host with a complete team management capability. With a focus on delivering a radically simple, uncluttered interface encompassing all critical monitoring metrics, CloudRadar is tool that is built for System Admins and IT managers - allowing them to monitor their entire infrastructure in one unified, easy-to-use interface with deep insights into office, remote or cloud resources across the stack.
    2 Ratings
    Starting Price: $1.70/month
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  • 22
    Anodot

    Anodot

    Anodot

    ...Our platform uses patented machine learning algorithms to isolate issues and correlate them across multiple parameters. This helps eliminate business insight latency and supports smart, rapid business decision-making. Anodot has nearly 100 customers in digital transformation industries like eCommerce, FinTech, AdTech, Telco, Gaming, including Microsoft, Lyft, Waze, and King. Founded in 2014, Anodot is headquartered in Silicon Valley and Israel, with Sales offices worldwide.
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  • 23
    Dotcom-Monitor

    Dotcom-Monitor

    Dotcom-Monitor

    ...Combined with powerful monitoring features such as real-time dashboards and performance reporting options, and nearly 30 global monitoring network locations, you can quickly identify where performance issues are occurring. Quickly and easily record custom scripts to monitor interactive websites and web application elements and user scenarios with the EveryStep Web Recorder. Dotcom-Monitor makes it easy to ensure performance, functionality, and uptime of the most complex websites, web applications, and web services.
    Starting Price: $19.99/month
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  • 24
    AlertBot

    AlertBot

    InfoGenius

    ...Thousands of companies trust AlertBot to continuously monitor their mission-critical websites for errors and performance that affect their users’ experiences. Businesses choose AlertBot to help them increase revenue and protect their online image by ensuring a first-class website experience for all their customers. Businesses strive every day to meet the demands and challenges presented by the ever-changing Internet and network environment. InfoGenius has the information and services they need to succeed. No complicated interfaces. No overwhelming learning curves. AlertBot's simple and intuitive interface makes it effortless to setup and manage your service! ...
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    12 Ratings
    Starting Price: $29.99+ per month
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  • 25
    Coralogix

    Coralogix

    Coralogix

    Coralogix is the leading stateful streaming platform providing modern engineering teams with real-time insights and long-term trend analysis with no reliance on storage or indexing. Ingest data from any source for a centralized platform to manage, monitor, and alert on your applications. As data is ingested, Coralogix instantly narrows millions of events down to common patterns for deeper insights and faster troubleshooting. Machine learning algorithms continuously observe data...
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  • 26
    Checkmk

    Checkmk

    Checkmk

    Checkmk is a comprehensive IT monitoring system that enables system administrators, IT managers, and DevOps teams to identify issues across their entire IT infrastructure (servers, applications, networks, storage, databases, containers) and act quickly to resolve them More than 2,000 commercial customers and many more open source users worldwide use Checkmk daily. Key product features: • Service state monitoring with almost 2,000 checks 'out of the box' • Log and event-based monitoring • Metrics, dynamic graphing, and long-term storage • Comprehensive reporting incl. availability and SLAs • Flexible notifications and automated alert handling • Monitoring of business processes and complex systems • Hardware and software inventory • Graphical, rule-based configuration, and automated service discovery Top use cases: • Server Monitoring • Network Monitoring • Application Monitoring • Database Monitoring • Storage Monitoring • Cloud Monitoring • Container Monitoring
    2 Ratings
    Starting Price: $0/year
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  • 27
    Original Software

    Original Software

    Original Software

    ...Plus, when you're ready to elevate your process, AI-powered test automation allows you to build a fully automated regression suite without writing a single line of code. Whether you’re working with on-premise, cloud-based, custom, or green screen applications, Original Software seamlessly supports testing across all environments. No hassle, just reliable results.
    Starting Price: $4000.00/one-time/user
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  • 28
    Datadog

    Datadog

    Datadog

    ...Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.
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    7 Ratings
    Starting Price: $15.00/host/month
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