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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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54 Products for "customer" with 2 filters applied:

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  • 1
    CyberArk Customer Identity
    Delight your customers with easy and secure access to your websites and apps that keep them loyal to your business. Expectations for great digital experiences are at an all-time high. Meanwhile, the attack surface is more porous than ever. With CyberArk Customer Identity, you can securely open up your websites and apps to customers with confidence. Seamless integration, intuitive access controls and frictionless sign-on experience. Privacy, consent and identity verification in one platform. Pre...
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  • 2
    Frontegg

    Frontegg

    Frontegg

    Frontegg is a Customer Identity and Access Management (CIAM) platform that simplifies authentication, authorization, and user management for SaaS companies. It enables developers to implement advanced identity features quickly, then shift ongoing administration to other teams. With Frontegg, Product, Infosec, and Customer Success teams can take control of key identity tasks like managing user roles, enforcing security policies, and handling customer requests, all without engineering support...
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    368 Ratings
    Starting Price: Free
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  • 3
    Auth0

    Auth0

    Okta

    Auth0 takes a modern approach to Identity, providing secure access to any application, for any user. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. Auth0 is part of Okta, The World’s Identity Company™. Auth0 lets you quickly integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control...
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    968 Ratings
    Starting Price: Free plan
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  • 4
    Spendgo

    Spendgo

    Spendgo

    Spendgo is an integrated loyalty and marketing platform that allows businesses of all sizes to automate and manage campaigns, creating a unified customer experience for its 12 million users by connecting point of sale and e-commerce platforms with third-party solutions. Spendgo provides behavioral data, as well as customer profiles and purchases history, empowering businesses to more effectively engage with their customers. With Spendgo you can reach your customers in-store, online or via...
    Starting Price: $10 per month
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  • 5
    ManageEngine ADSelfService Plus
    ...: Users can log in to multiple apps using one unified identity via SSO and real-time password synchronization. 4. Password policy enforcer: Admins can configure custom password policies to enforce strong password creation. 5. Password expiration notifier: Admins can send end users password expiration notifications via SMS or email. 6. Directory self-update: Users can update their AD attribute information through the directory self-update feature.
    116 Ratings
    Starting Price: $595 for 500 domain users/year
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  • 6
    Next Identity

    Next Identity

    Next Reason

    Next Identity is a comprehensive Customer Identity and Access Management (CIAM) platform designed to help businesses create secure, flexible, and seamless customer journeys. It offers features such as passwordless authentication, multi-channel communication, and unified account management to streamline onboarding and improve customer experience. Next Identity enables businesses to manage millions of users with scalable security, modern orchestration, and advanced analytics, all while offering...
    Starting Price: $29/month
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  • 7
    MIRACL

    MIRACL

    MIRACL

    World's fastest MFA with the highest login success rate above 99%. Highly secure, password-free login in just two seconds. MIRACL works on any device or browser, removing the barriers to authentication to optimise the the user experience, decrease costs, and win lost revenue. Protect your users. Simplify their journey. MIRACL Trust offers a safer, smoother authentication experience. One step. No passwords. No problem. Traditional multi-factor authentication is slow and cumbersome....
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    17 Ratings
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  • 8
    ManageEngine ADManager Plus
    ADManager Plus is a simple, easy-to-use Windows Active Directory (AD) management and reporting solution that helps AD administrators and help desk technicians in their day-to-day activities. With a centralized and intuitive web-based GUI, the software handles a variety of complex tasks like bulk management of user accounts and other AD objects, delegates role-based access to help desk technicians, and generates an exhaustive list of AD reports, some of which are an essential requirement to...
    578 Ratings
    Starting Price: $595 per year
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  • 9
    FusionAuth

    FusionAuth

    FusionAuth

    FusionAuth is a modern, developer-focused identity and access management platform built to give you full control over your authentication stack. Whether you’re building a startup app or managing enterprise-scale infrastructure, FusionAuth delivers all the must-have features — from login and SSO to advanced protocols like OAuth2, OIDC, SAML, and WebAuthn — in a self-hostable or cloud-native package. Designed with developers in mind, FusionAuth integrates seamlessly with any language,...
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    169 Ratings
    Starting Price: $0
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  • 10
    Iru

    Iru

    Iru (formerly Kandji)

    Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of...
    1,414 Ratings
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  • 11
    miniOrange

    miniOrange

    miniOrange

    miniOrange is a premier Identity and Access Management platform offering Workforce and Customer Identity solutions to diverse industries from IT to eCommerce to manufacturing and many more. With miniOrange, you can configure Single Sign-On (SSO), Multi-Factor Authentication (MFA), set up custom rules or policies, and customize the login page for any cloud, on-premise, or in-house apps. Get pre-built integrations for 5000+ applications including legacy apps, cloud apps, and many more. Customers...
    1 Rating
    Starting Price: $1 per user per month
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  • 12
    Descope

    Descope

    Descope

    Descope is a drag-and-drop customer authentication and identity management platform. Our no / low code CIAM solution enables developers to easily create and customize their entire user journey using visual workflows – from authentication and authorization to MFA and federation. Descope also provides a connectors ecosystem with dozens of third-party services for use cases such as identity verification, fraud prevention, risk-based authentication, and identity orchestration. Descope is built...
    Starting Price: $0.05 per user per month
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  • 13
    Skycloak

    Skycloak

    Skycloak

    Many developers don’t realize Keycloak, a free and open-source IAM tool, offers powerful user management, authentication, and custom login features. However, managing and scaling Keycloak can be complex. Skycloak simplifies this by providing a managed Keycloak service, eliminating maintenance overhead, cutting costs, and ensuring compliance—giving you enterprise-grade IAM without the hassle.
    2 Ratings
    Starting Price: $25/month
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  • 14
    WorkOS

    WorkOS

    WorkOS

    WorkOS provides APIs to make your app enterprise-ready, with pre-built features and integrations required by IT admins. Start selling to enterprise customers with just a few lines of code. Add Single Sign-On (SSO) to your app for free. Start selling to enterprise customers with just a few lines of code. Add Single Sign-On (and more) in minutes instead of months. WorkOS is a set of building blocks for quickly adding enterprise features to your app. Get started fast and ship quickly with a market...
    Starting Price: $49 per user per month
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  • 15
    Kinde

    Kinde

    Kinde

    Authentication happens at some of the most important, and highly impactful, places in your customers' journey. Take control of user authorization with a passwordless authentication, social integrations, and enterprise SSO. Support the branding of all your customers with custom domains and a fully customisable UI by bringing your own pages and designs. Integrate with complex requirements and run your own code during authentication using our powerful workflows. Organise all your business...
    Starting Price: Free
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  • 16
    CoreOne Suite
    CoreOne Suite is an identity and access management software for medium and large enterprises. CoreOne Suite can be used in enterprise IAM and customer IAM environments. CoreOne Suite is a Swiss Identity and Access Management software for Enterprise IAM and Customer IAM solutions. Unique IT operations management functionalities extend the reach of identity and access management for greater efficiency, security and convenience. With CoreOne Suite, organizations can achieve sustainable compliance...
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  • 17
    Okta

    Okta

    Okta

    One platform, infinite ways to connect to your employees and customers. Build auth into any app. Create secure, delightful experiences quickly by offloading customer identity management to Okta. Get security, scalability, reliability, and flexibility by combining Okta’s Customer Identity products to build the stack you need. Protect and enable your employees, contractors, and partners. Secure your employees—wherever they are—with Okta’s workforce identity solutions. Get the tools to secure...
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    7 Ratings
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  • 18
    PortalGuard

    PortalGuard

    BIO-key International

    BIO-key PortalGuard IDaaS is a single, flexible cloud-based IAM platform that offers the widest range of options for multi-factor authentication, biometrics, single sign-on, and self-service password reset to support a customer’s security initiatives and deliver an optimized user experience – all at an affordable price point. For over 20 years, industries such as education, including over 200 institutions, healthcare, finance, and government have chosen PortalGuard as their preferred solution...
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  • 19
    Thales OneWelcome Identity Platform
    ... and privacy protected access for your customers. Connect and protect your business-to-business ecosystem. Delegate and manage access to business partners, suppliers and your extended workforce. Get in touch to find out what the OneWelcome Cloud Identity Platform can do for your business and benefit from business enablement, operational efficiency, enhanced customer experience, improved security and facilitated compliance.
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  • 20
    Airlock

    Airlock

    Airlock

    Airlock's Secure Access Hub protects applications, APIs and data from identity theft and the most common attacks on Web applications. Security meets convenience, Airlock offers your customers a customer journey without media breaks with single sign-on, social registration, comprehensive user self-services and consent management. Acting in line with the market means reacting quickly. The Airlock Secure Access Hub therefore provides all important security functions such as registration...
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  • 21
    PropelAuth

    PropelAuth

    PropelAuth

    Easy integration and straightforward APIs for developers. Built-in user management for customer-facing teams. Data and insights for PMs and executives. PropelAuth was founded on the idea that a great auth product gets out of your way. We provide you with the right tools out of the box, so you can quickly make your users' experiences as secure and smooth as possible. As soon as you start onboarding users, your team will have a laundry list of things they need to do or see. Organizations...
    Starting Price: $150 per month
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  • 22
    Cipherise

    Cipherise

    Cipherise

    With over 5000 SAML integrations, experience seamless and secure connections with Cipherise - the platform that offers infinite ways to connect with your employees and customers. By integrating with Cipherise, you can easily build authentication into any app, and offload customer identity management to create delightful experiences quickly. With Cipherise's mutual, bi-directional authentication, you get the security, scalability, reliability, and flexibility to build the stack you need...
    6 Ratings
    Starting Price: $30 per user per month
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  • 23
    Microsoft Entra ID
    Microsoft Entra ID (formerly known as Azure Active Directory) is a comprehensive identity and access management cloud solution that combines core directory services, application access management, and advanced identity protection. Safeguard your organization with a cloud identity and access management solution that connects employees, customers, and partners to their apps, devices, and data. Protect access to resources and data using strong authentication and risk-based adaptive access policies...
    4 Ratings
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  • 24
    KillerID

    KillerID

    Netkiller

    What is KillerID? "SAML based custom single sign on platform with HR org chart user management" KillerID provides Custom Single-Sign-On (SSO) login for G -Suite domains, user account management automation that is integrated with company HR system, domain level of email auditing and data leak prevention(DLP) for Enterprise companies. KillerID now supports two factor authentication with a mobile text message globally. Also, user can print a backup code. You can send a 2-step verification key...
    Starting Price: $40 per user, per year
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  • 25
    Axiom Protect

    Axiom Protect

    Axiom Protect

    To empower your multiple IT systems( On-premise, cloud or hybrid) by embedding multifactor security to suit each individual system, service, workflow and user's preference. Central Control to meet your business needs and regulatory compliance comes from policies and settings. Default to Custom all with simple clicks. Inbuild Complex Password Source to external LDAP/Active Directory synchronized user and operator sources for consolidation. Bringing trust through user's devices makes...
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  • 26
    Ory

    Ory

    Ory

    The missing web-scale API for identity and access control. 10x your security, user experience, and PII compliance today. Build secure apps on top of the Ory Network and reach new customers in any geopolitical region of the world with the best login experience ever. Login is more than a username and password. Building it from the ground up is time-consuming and dangerous. Ory's API-first microservice architecture makes it straightforward to integrate projects at any stage. Pay for usage...
    Starting Price: $29 per month
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  • 27
    Admin By Request

    Admin By Request

    Admin By Request

    With rapid provisioning of Just-In-Time privilege elevation across your entire workforce. On-board and manage workstations and servers via a user-friendly portal. To reveal risky users and assets through thread and behavioral analytics to identify malicious software and prevent data breaches and malware attacks. By elevating applications - not users. Delegate privileges based on the user or groups to save time and monetary resources. Whether a developer in the IT department, a tech newbie in...
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  • 28
    SSOReady

    SSOReady

    SSOReady

    Ship enterprise single sign-on in less than a day. SSOReady integrates with the services your customers use for single sign-on. Once you've set up SSOReady, you immediately get coverage for all major identity providers. Get multi-tenant SSO support with just two API calls. Stick with the tech stack you already use. Programmatically provision and de-provision users with a single unified API for your customers' identity providers. SSOReady is just an authentication middleware layer. SSOReady...
    Starting Price: Free
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  • 29
    OpenText NetIQ Access Manager
    Today, you need secure access management across mobile and cloud platforms. Enterprise-wide single sign-on and access control that eliminates the need for siloed solutions for cloud-based or complex intranet environments. Access Manager offers the assurance of secure interactions with your partners on mobile devices, enabling native apps or extending your existing web-based applications to them. With Access Manager, you get the convenient, secure self-help options that today’s digital customers...
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  • 30
    Tesseral

    Tesseral

    Tesseral

    Tesseral is the open source platform for managing identity and access in business software. It provides enterprise-grade capabilities, including SAML single sign-on, SCIM provisioning, role-based access control, managed API keys, and audit logs, implemented in just a few lines of code. Tesseral unifies access management for employees, customers, services, and AI agents, giving organizations the flexibility to adapt to any deployment model and the authority to enforce security policies...
    Starting Price: $0
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