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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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201 Products for "custom" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO. OnTime offers you more features at a lower price, such as online order...
    2 Ratings
    Starting Price: $99/month
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  • 3
    Shippo

    Shippo

    Shippo

    Ecommerce is complex. Shipping doesn't have to be. Shippo connects you with the best rates at the most carriers using a solution integrated with your business and experienced support at every stage so you can grow into the future. Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more.
    903 Ratings
    Starting Price: Free
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  • 4
    1440

    1440

    1440

    The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding...
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  • 5
    NetDespatch

    NetDespatch

    NetDespatch

    NetDespatch is the leading SaaS parcel data management platform for postal and parcel carriers. It enables carriers to provide leading edge web-based applications and services for their customers, that use delivery data directly transferred from order management and warehouse systems to print shipping labels, customs documentation and manifests, as well as generate any required data files. Carriers can also use the platform to make their tracking available from point of despatch to final...
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  • 6
    NimbusPost

    NimbusPost

    NimbusPost

    NimbusPost creates innovative and advanced solutions to accomplish your business and customer needs. With a single point of contact and a robust lineup of tech-enabled assets, we offer end-to-end solutions to fulfil eCommerce and D2C business needs. Offer same-day deliveries, omnichannel support, and an exceptional shopping experience to stay ahead of the competition. Offer your customers a branded tracking experience and real-time delivery updates to ensure lesser escalations and an upgraded...
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  • 7
    nShift

    nShift

    nShift

    The global leader in parcel delivery management and shipment. This enables our customers to deliver a better customer experience, improve customer satisfaction, provide a full range of delivery options, create new revenue opportunities, and develop sustainable delivery options. This empowers them to achieve scalable and strategic growth. By helping improve customer loyalty and the customer experience. Automate the entire delivery management process to ship anywhere. We are a strategic growth...
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  • 8
    FlavorCloud

    FlavorCloud

    FlavorCloud

    With 300+ carriers, your customers get the best, fastest delivery routes for every country worldwide. If one carrier hits a problem, we can access many more. FlavorCloud customers see an average of 11% in international cart conversion because our rates and customer checkout experience really are that good. Our algorithm delivers the best shipping rates and guaranteed duties-paid options. Automatically, every time. FlavorCloud takes care of the whole global logistics process, including all...
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  • 9
    AfterShip

    AfterShip

    AfterShip

    Get insightful tracking data in one place to resolve delivery incidents faster. Provide the best post-purchase experience to drive customer loyalty and additional sales. Continue engaging customers through seamless post-purchase communications. Get actionable insights into your post-purchase experience and shipping performance. The world’s most rigorous standards for managing information security and privacy. Set up multiple organizations in order to manage multiple stores easily.
    Starting Price: $9 per month
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  • 10
    Shipup

    Shipup

    Shipup

    Shipup creates a branded, reassuring and intuitive post-purchase experience. Turn one-time buyers into loyal shoppers while streamlining your customer support. End buyers’ post-purchase frustration and recruit loyal shoppers with custom notifications, branded tracking pages, streamlined customer support, real-time monitoring, & more. Responding to delivery tickets can be arduous. Shipup gives your support agents unique features so they can quickly and proactively resolve delivery issues. Inform...
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  • 11
    RoutingGuides.com

    RoutingGuides.com

    TransportGistics

    Reduce freight expense and noncompliant shipments. Simplify production, maintenance and distribution of routing guides. Secure access to account numbers and proprietary information. Eliminate the need to print, distribute and track the receipt of your new or updated routing guide. Transform your routing guide from static to dynamic. Automatically track acknowledgments and vendor access. Achieve competitive advantages by customer and supplier working together strategically. All supported by best...
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  • 12
    ProShip

    ProShip

    Quadient

    ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24/7/365 and build stronger-than-ever customer revenue streams. ProShip’s time-tested technology and advanced functionality continue to remain unmatched. Customers who choose ProShip, choose the number one in speed, compliance, reliability and experience. Whether you’re an enterprise retailer, a distribution company fulfilling high-volume package shipments or a manufacturer delivering direct-to-consumer (DTC...
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  • 13
    Sendcloud

    Sendcloud

    Sendcloud

    The all-in-one shipping platform for e-commerce. We help +15,000 e-commerce businesses save time, effort and money on their most frustrating process- shipping. Connect to your favourite carriers and ship worldwide. Get flexible. Sell more by offering shipping options from the world's best carriers. Ship faster. Build a custom workflow to pick, pack, and print shipping labels at light speed. Build your brand. Delight your customers with fully branded tracking emails and pages. Take charge...
    Starting Price: €45 per month
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  • 14
    Alloy Automation

    Alloy Automation

    Alloy Automation

    Alloy Automation is a no-code ecommerce automation tool used by leading brands and agencies to automate tedious tasks across fulfillments, marketing, and operations. Enrich customer profiles in your system of record and notify your team of churn, renewals, etc. Centralize customer data in your support desk and automate actions loyalty, 3PL, & UGC apps. Export analytics dynamically and configure internal Slack reporting. Use data from dozens of different channels to segment customers...
    Starting Price: $120 per month
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  • 15
    Calcurates

    Calcurates

    Calcurates

    Meet Calcurates, our cloud-based entire shipping solution that calculates and shows the right rates to your customers. Top shipping challenges are now solved. Reduce the gap between shipping costs you bear and shipping fees customers pay to you. Easily integrate with major shipping carriers (DHL, UPS, USPS, FedEx, and more). Provide a shipping choice and better experience to your customers. Customize your shipping methods and rates. Single and solid solution instead of dozens of extensions...
    Starting Price: $49 per month
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  • 16
    BrokerWare by 3PL Systems
    Provide your customers with a branded portal to quote, book, and track shipments. Customers will be able to quote shipments in the LCR based off of whichever tariffs you have enabled on their customer profile. If the customer likes the price that they are given, they can think book a load directly from the portal, without having to contact the brokerage directly. Give your sales agents access to the system, but only the information that they need to see. When an agent logs in, he/she will only...
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  • 17
    ShipperHQ

    ShipperHQ

    ShipperHQ

    ShipperHQ is a shipping rate management solution that helps ecommerce merchants align the checkout experience on their website to their own unique products and customers. Whatever the goal is, from increasing conversions, breaking even on shipping or generating a profit from it, ShipperHQ makes it easy to configure a long-term shipping strategy, or make changes instantaneously. With our tools, you can tailor the shipping rates and options that appear to the exact buying scenario that...
    Starting Price: $50 per user per month
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  • 18
    Shiprocket

    Shiprocket

    Big Foot Retail Solutions

    An eCommerce logistics and shipping software solution. India’s #1 eCommerce shipping solution, trusted by over 1 Lac brands and entrepreneurs for lowest shipping rates, widest reach and best customer service. Mobile app, no monthly fee, discounted shipping rates, COD facility, user-friendly platform, pickup from origin and tracking for customers. Integrations with multiple carts and marketplaces, notifications for buyers via SMS & Emails, CORE, multiple pickup locations and widest reach. NDR...
    Starting Price: $15.00/month
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  • 19
    Gemini Software

    Gemini Software

    Gemini Software Solutions

    With an impressive track record spanning over two decades, we specialize in designing and implementing solutions across diverse sectors such as Maritime, Logistics, Warehousing, Travel, Technology and ERP services. Supported by a seasoned team, we closely collaborate with our customers, understanding their unique requirements, and delivering tailored solutions using cutting-edge technology. Gemini stands at the forefront of harnessing cutting-edge technologies to deliver cost...
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  • 20
    Shiptec

    Shiptec

    Shiptec Systems

    Multi-Carrier Shipping System, Rated and Non-Rated Carriers, Custom Carriers, etc. for Domestic and International Shipping. Shiptec has used touchscreen technology for over 30 years. Increase efficiency and reduce mistakes. Collect billing or prepaid, based on your customers’ requirements. Automated rate shopping is the gold standard on the market today, and is the key feature of the Primus Module. This module is the best way to improve operational efficiency while utilizing your existing...
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  • 21
    StarShip

    StarShip

    V-Technologies

    StarShip shipping software integrates tightly with a wide range of ERP, accounting and eCommerce platforms from QuickBooks to Sage 100 and Dynamics GP to Acumatica and Amazon. It makes the entire shipping process more fluid, plus, it helps your company become a more competitive business and even has the potential to reduce shipping and shipping-related expenses. To achieve and maintain strong customer loyalty, it’s essential to get your inventory in the hands of your paying customers as quickly...
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  • 22
    Dashdoc

    Dashdoc

    Dashdoc

    Whether you are a shipper or a carrier, you can manage your transports from planning to billing. Collaborate with all your partners in real-time. Your customers benefit from increased visibility on their transport orders! The result: impeccable and transparent customer service and better management of disputes. Act on your transport in real-time thanks to the data in real-time (kilometers traveled, ETA). Anticipate situations, manage unforeseen events and keep your customer informed...
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  • 23
    Parcelify

    Parcelify

    Clever Few

    Entice shoppers to make the purchase by offering free-shipping for certain products or when the order is over a certain value. Build custom rates to collect just enough to cover shipping and handling fees. Offer local shoppers faster, cheaper options for getting their order. Build relationships that drive repeat business. Define shipping zones based on countries, states/provinces, cities or zip/postal codes or use the default "Everywhere" zone. Use our versatile rate builder to define how you...
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  • 24
    EasyPost

    EasyPost

    EasyPost

    The simple Shipping API. EasyPost offers a modern Shipping API with tracking, address verification, and customs for USPS, FedEx, UPS, DHL, and many others. The shipping infrastructure of the internet. Compare rates and purchase labels across dozens of carriers through a single integration. Receive real-time shipment updates through custom branded tracking pages and webhook notifications. Confirm the accuracy of domestic and international addresses to improve deliverability. Protect your...
    1 Rating
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  • 25
    shipcloud

    shipcloud

    shipcloud

    ... time. Our multi-carrier tracking provides you and your customers with all the relevant shipment information. Tracking is automatically included for each shipment created via shipcloud. With shipcloud, you can quickly set up your own return portal. This gives your customers the option of sending shipments back to you, if required.
    Starting Price: €29 per month
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  • 26
    parcelLab

    parcelLab

    parcelLab

    parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico...
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  • 27
    Sway

    Sway

    Sway

    We deliver same day, next day & more with industry-leading OTD, all for less than the cost of ground. A differentiated customer-focused shipping experience that drives loyalty, retains revenue and inspires repeat purchases. We deliver same day, next day & more with industry-leading OTD, all for less than the cost of ground. Box-less, label-less at-home pickups for your shoppers. Combine your deliveries and returns into one convenient trip for a magical customer experience.
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  • 28
    Scurri

    Scurri

    Scurri

    ... efficiencies and act quickly with our advanced reporting suite. Get to the heart of what your customers need by harnessing the power of your data. Use our API integrations to power your existing tools, or integrate directly with your industry’s most popular carriers and platforms. Good customer experiences happen by design, not by accident. There’s a good reason why many retailers are focusing on improving the overall eCommerce customer experience right.
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  • 29
    AEB

    AEB

    AEB

    ... to supply chain performance and quality. At the same time, you keep the flexibility to respond to surprises – and opportunities. Join AEB's global network of customs brokers and gain access to AEB's international customer base. This makes your customs services easily available to a large group of shippers, forwarders, and other logistics service providers. You can easily and efficiently use each individual component of the AEB customs software by itself.
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  • 30
    Cario TMS
    ... performance in real time. Drive operational efficiencies by connecting Cario with your ERP / WMS. Real time integration improves data accuracy and eliminates double entry. Help your warehouse team perform better. Enable your customers to delight their customers. Provide your customers with an experience that has them coming back for more. Send your customers more real time alerts so they can self service (texts, emails).
    1 Rating
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