Best Service Desk Software in the USA
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Compare the Top Service Desk Software in the USA as of October 2025
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What is Service Desk Software in the USA?
Service desk software is a platform designed to support and manage customer service operations by providing a centralized location for handling incidents, requests, and issues. These tools allow businesses to manage customer support tickets, track the resolution process, and ensure timely responses. Service desk software typically includes features such as ticket management, automated workflows, knowledge base integration, reporting, and analytics. It helps teams efficiently handle incoming requests, resolve problems, and improve customer satisfaction. By streamlining communication between support teams and customers, service desk software improves the overall efficiency of service delivery and helps organizations maintain service-level agreements (SLAs). Compare and read user reviews of the best Service Desk software in the USA currently available using the table below. This list is updated regularly.
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1
SuperOps
SuperOps
SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.Starting Price: $79/tech/month -
2
Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.">
Starting Price: 30-DAY FREE TRIAL -
3
Acronis Automation
Acronis
Acronis Automation is a Professional Services Automation (PSA) solution tailored for modern Managed Service Providers (MSPs), designed to streamline and enhance business operations. It offers comprehensive features including service desk management, billing and invoicing automation, Customer Relationship Management (CRM), project management, stock inventory control, and Key Performance Indicator (KPI) reporting. By integrating natively with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services within a single console, it enables MSPs to automate billing for various services, manage tickets efficiently, and gain valuable insights into business performance. This centralized approach not only reduces manual efforts but also improves client satisfaction and operational efficiency, empowering MSPs to make informed, data-driven decisions.Starting Price: $49.00/month/user -
4
Xurrent
Xurrent
Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.Starting Price: $0 per month Freemium -
5
Deepser
Deepser
Help Desk for Managed Service Providers. Customer Service and Device Management. Managed Service Providers (MSPs) are faced with monitoring and servicing increasingly large and complex IT infrastructures. Clearly, automating these processes, as much as possible, helps to minimize any downtime of the customer’s infrastructure and reduce inconvenience. Just providing a Help Desk portal to customers is no longer sufficient to be competitive in the market; a complete tool is needed to manage the different aspects of a Service Provider’s business. Thanks to our IT Asset Management, you get a complete and unified view of the devices managed at your customers’ location; their infrastructure, such as IP addresses, subnets, network devices, of installed software and operating systems. The Service Desk tool allows you to manage contracts and deadlines, as well as respect SLAs. You can also involve salespeople to inform them of the client status. -
6
Infraon IMS
Infraon
A complete Unified Infrastructure Monitoring Suite for IT, Networking and IoT devices powered by AI. Powered by AI, Infraon IMS offers you a platform that provides precision monitoring, detailed insight and rapid troubleshooting for heterogeneous IT Infrastructure across enterprises of all sizes. Gaining real time reports and alerts on application and network performance on a single platform enables teams to collaboratively troubleshoot performance issues and proactively ensure top-notch service quality. Change from manual to automatic and simplify your IT tasks to skillfully manage all devices across multiple data centers from a single location. Equip IT workforce to seamlessly troubleshoot issues and ensure service excellence anytime and anyplace. Download, baseline and actively track any configuration changes in your network devices with color-code highlights, instant notifications and approval settings.Starting Price: $10 per month
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