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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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16 Products for "customer" with 2 filters applied:

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  • 1
    Auth0

    Auth0

    Okta

    Auth0 takes a modern approach to Identity, providing secure access to any application, for any user. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation. Auth0 is part of Okta, The World’s Identity Company™. Auth0 lets you quickly integrate authentication and authorization for web, mobile, and legacy applications, with new Fine Grained Authorization (FGA) that goes beyond role-based access control...
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    968 Ratings
    Starting Price: Free plan
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  • 2
    Google Cloud Run
    Cloud Run is a fully-managed compute platform that lets you run your code in a container directly on top of Google's scalable infrastructure. We’ve intentionally designed Cloud Run to make developers more productive - you get to focus on writing your code, using your favorite language, and Cloud Run takes care of operating your service. Fully managed compute platform for deploying and scaling containerized applications quickly and securely. Write code your way using your favorite...
    286 Ratings
    Starting Price: Free (2 mil requests/month)
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  • 3
    Amazon CloudFront
    Amazon CloudFront is a fast content delivery network (CDN) service that securely delivers data, videos, applications, and APIs to customers globally with low latency, high transfer speeds, all within a developer-friendly environment. CloudFront is integrated with AWS – both physical locations that are directly connected to the AWS global infrastructure, as well as other AWS services. CloudFront works seamlessly with services including AWS Shield for DDoS mitigation, Amazon S3, Elastic Load...
    1 Rating
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  • 4
    Contentful

    Contentful

    Contentful

    Contentful, the leading content platform for digital-first business, helps over 30% of the Fortune 500 and thousands of brands around the world create and manage digital experiences for their customers across any channel. It enables greater speed and scale than traditional CMS solutions. Contentful unifies content in a single hub, structures it for use in any digital channel, and integrates seamlessly with hundreds of other tools through open APIs. With Contentful, you can bring your content...
    3 Ratings
    Starting Price: $0/month
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  • 5
    IronWorker

    IronWorker

    Iron.io

    Container based workloads, full GPU support, autoscaling, custom built solutions. Let Worker take care of your jobs so you can focus on your application. A hosted background job solution that lets you run your containers with dynamic scale, detailed analytics and world class customer support. Run short lived containers quickly, or even containers needing to work across multiple days. Whether it's a one-off job, or one that needs 1000's of workers running in parallel, we've got you covered...
    Starting Price: $4.99 per month
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  • 6
    OpenShift Cloud Functions
    ... or framework but also to create business value quickly and enhance services by way of FaaS i.e. Function as a Service that can scale a small unit of custom code while depending on other third-party/backend services. Serverless is an architectural model that provides an event-driven way to implement distributed applications that can auto-scale on demand.
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  • 7
    Serverless Stack

    Serverless Stack

    Serverless Stack

    ...StaticSite construct to set custom domains and environment variables. Create a cron job in your serverless app using the SST Cron construct. Create a queue system in your serverless app using the SST Api and Queue constructs. Authenticate your users through any auth provider. Run cron jobs powered by serverless functions. Go beyond our components and integrate with any AWS service!
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  • 8
    Webiny

    Webiny

    Webiny

    Open-source framework that helps you to architect, build and deploy solutions on top of serverless infrastructure. A self-hosted serverless CMS that includes a headless GraphQL API, asset management, and a no-code builder for static pages and forms. Scaleable & cost-effective. The built-in prerendering services makes your pages crawlable by search engines. Manage digital assets, resize and deliver images on multiple resolutions. Expand and change any aspect of the system with custom plugins...
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  • 9
    IBM Cloud Foundry
    Cloud Foundry ensures that the build and deploy aspects of coding remain carefully coordinated with any attached services — resulting in quick, consistent and reliable iterating of applications. As an industry-standard platform as a service (PaaS), Cloud Foundry ensures the fastest, easiest and most reliable deployment of cloud-native applications. IBM offers the Cloud Foundry PaaS in several hosting models, allowing you to customize your PaaS experience and balance a range of considerations...
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  • 10
    Back4app

    Back4app

    Back4app

    Store and query relational data on the cloud. Make it accessible over GraphQL and REST with a scalable, open-source backend. Store and query relational data through GraphQL, REST, or Parse SDKs. Add business logic using cloud functions. Make apps faster without managing infrastructure. Build relational data models in minutes, and perform complex relational queries in a truly serverless platform. Our engineer team is ready to guide you on each step of the process. From database to cloud...
    Starting Price: $4.99 per month
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  • 11
    MongoDB

    MongoDB

    MongoDB

    MongoDB is a general purpose, document-based, distributed database built for modern application developers and for the cloud era. No database is more productive to use. Ship and iterate 3–5x faster with our flexible document data model and a unified query interface for any use case. Whether it’s your first customer or 20 million users around the world, meet your performance SLAs in any environment. Easily ensure high availability, protect data integrity, and meet the security and compliance...
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    21 Ratings
    Starting Price: Free
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  • 12
    Catalyst by Zoho
    Catalyst is a highly scalable serverless platform that lets developers build and deploy world-class solutions without managing servers. A complete serverless development platform. Catalyst provides a variety of components that help you ship high-quality serverless solutions fast. Run code without managing servers. Debug locally and deploy at scale. Design workflows and orchestrate functions for resilient business-critical tasks. Store and serve large volumes of relational data. Secure your...
    Starting Price: $10 per month
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  • 13
    Edgio

    Edgio

    Edgio

    Securely deliver sub-second web applications, stream high quality OTT and live events, or distribute large file quickly to customers around the globe. Supported by Edgio experts in security, web applications, CDN, and managed streaming services. Edgio Uplynk: Optimize streaming with Edgio Uplynk our streaming management and orchestration platform backed by our OTT/live event services team. Cut costs, increase ad revenue, and delivery high quality experiences Edgio Delivery: Power your...
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  • 14
    Supabase

    Supabase

    Supabase

    Create a backend in less than 2 minutes. Start your project with a Postgres database, authentication, instant APIs, real-time subscriptions and storage. Build faster and focus on your products. Every project is a full Postgres database, the world's most trusted relational database. Add user sign-ups and logins, securing your data with Row Level Security. Store, organize and serve large files. Any media, including videos and images. Write custom code and cron jobs without deploying or scaling...
    Starting Price: $25 per month
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  • 15
    Modal

    Modal

    Modal Labs

    We built a container system from scratch in rust for the fastest cold-start times. Scale to hundreds of GPUs and back down to zero in seconds, and pay only for what you use. Deploy functions to the cloud in seconds, with custom container images and hardware requirements. Never write a single line of YAML. Startups and academic researchers can get up to $25k free compute credits on Modal. These credits can be used towards GPU compute and accessing in-demand GPU types. Modal measures the CPU...
    Starting Price: $0.192 per core per hour
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  • 16
    Zapier

    Zapier

    Zapier

    ..., and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, & many more! Our editor was made for do-it-yourself automation. Set up Zaps without developer help. Use Zapier’s built-in apps to create powerful workflows without using separate services. More than 3 million people rely on Zapier to take care of their tedious tasks. Zapier Agents allow businesses to automate real-world tasks by creating custom AI-powered teammates.
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    22 Ratings
    Starting Price: $19.99 per month
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