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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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35 Products for "custom" with 2 filters applied:

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  • 1
    Uptime.com

    Uptime.com

    Uptime.com

    We provide peace of mind to thousands of customers like Apple, Microsoft, IBM, Palo Alto Networks, Kraft, and BNP Paribas who trust us to monitor the performance, health, and downtime of their websites, applications, and infrastructure. We’ve been recognized as one of the world’s best web monitoring solutions by G2 and TechRadar Pro for several consecutive years, including this one. Use Uptime.com to: -Choose domains and configure checks to start monitoring web, network, and email...
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    371 Ratings
    Starting Price: $7.00/month annual plan
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  • 2
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 3
    Infraon Infinity
    Infraon Infinity is a fully integrated, SaaS product suite that keeps your IT infrastructure & customer success on track while enabling fast ‘anytime, anyplace’ resolutions. As a modular product, Infraon Infinity equips you to start small and scale high and wide. Deploy an IT infrastructure and customer ecosystem to offer insights on noise reduction, remediation, prediction, etc. No matter the size of the enterprise, ensuring IT infrastructure is always on is a huge priority, from CEOs to CTOs...
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  • 4
    ManageEngine Applications Manager
    ... of features that fast-track the troubleshooting process and help reduce MTTR. This way, issues are fixed before application end-users are affected. Applications Manager has a fully functional dashboard that can be customized to get performance insights at a glance. By configuring alerts, it constantly keeps a lookout for performance issues within the application stack. Combining this with intelligent machine learning, Applications Manager helps turn performance data into actionable insights.
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    13 Ratings
    Starting Price: $395.00/Year
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  • 5
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 6
    Xitoring

    Xitoring

    Xitoring

    Stop using multiple apps for server uptime and performance monitoring. Get Xitoring , and start monitoring numerous servers and websites in minutes by running one CLI command. We’ll automatically configure everything! Xitoring is an innovative SaaS platform for server monitoring. Our agent, Xitogent , gathers data from your servers to ensure optimal performance and prevent downtime. By keeping your systems running smoothly, we help boost customer satisfaction. Our global probing nodes...
    3 Ratings
    Starting Price: $4.99 OR Lifetime free
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  • 7
    N-able N‑central
    Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting...
    7 Ratings
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  • 8
    Verax OSS/BSS Suite

    Verax OSS/BSS Suite

    Verax Systems

    Complete suite of OSS/BSS applications including Customer Care & Billing, Self Care Portal, Asset Management & Service Desk, Network Management & Application Performance Monitoring, Infrastructure Planning & Buildout. Quickly define, provision, monitor and bill services to start generating revenues in a short time. Open for integration with new and legacy systems. Flexible, extensible applications with rapid deployment times. Start with the apps most critical for your business and deploy others...
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  • 9
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed. Now you have that capability across your...
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    27 Ratings
    Starting Price: €90/month
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  • 10
    Shoppimon

    Shoppimon

    Shoppimon

    Shoppimon is the only solution that understands the applications it monitors. And through this context-based understanding, the system becomes easy-to-use and provides simple to grasp insight. Allowing all of a business’s key stakeholders, from marketing to operations and IT, to participate in site monitoring and the decision making processes it impacts. Improve Customer Experience & Prevent Cart Abandonment. Understand every issue from a shopper's perspective, before real customers ever know...
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  • 11
    Detecta

    Detecta

    Detecta

    SQL Detecta provides a comprehensive diagnostic and monitoring solution for your SQL Server environment. Protect your environment with comprehensive knowledge of issues and deep dive into your SQL instances to diagnose problems before they cause trouble. Easy to install, easy to use, delivered with a series of pre-configured yet customizable alerts - you'll be up and running in minutes! The Detecta SQL Server monitoring tool replaces the need for custom monitoring scripts. You no longer need...
    Starting Price: $18 per month
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  • 12
    Canonical Landscape
    Landscape is the most cost-effective way to support and monitor large and growing networks of desktops, servers and clouds. Reduce your team's efforts required for basic, day-to-day management. Manage desktop, server and cloud deployments. Up to 40,000 machines with a single instance. Create custom profiles for managing different machine classes. Easily install, update and remove software. Define policies for automated updates and security patches. List all processes running on a machine...
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  • 13
    CloudMonitor
    CloudMonitor collects monitor metrics of Alibaba Cloud resources and custom metrics. The service can be used to detect the availability of your service and allows you to set alarms on specific metrics. CloudMonitor enables you to view and fully understand the usage of the cloud resources, and the status and health of your business, so that you can act promptly to ensure the availability of your application when an alarm is triggered. No coding is required. You can set up CloudMonitor and alarms...
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  • 14
    BitNinja

    BitNinja

    BitNinja.com

    ... no maintenance, just keep running in the background and protecting your and your customer’s servers while you can concentrate on other aspects of your business with peace of mind. Enjoyable because you can take joy in the benefits of BitNinja, like the increased server capacity caused by the significant drop in the server load. Furthermore, you can easily manage all the modules and features on the unified dashboard and check how the the software catches malicious traffic in real-time.
    Starting Price: $10 per server
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  • 15
    360 Monitoring

    360 Monitoring

    360 Monitoring

    Configurable dashboards, easy set-up, & custom tools, your 360° server uptime solution. Keep track of your online business assets with confidence, supported by world-class internal and external system monitoring. Track server metrics like CPU, network, memory, & disk usage, and pinpoint issues at the source. Protect your sites from malicious IPs to improve your sender reputation and email deliverability. Perform scans in the log files of your applications to receive data on their performance...
    Starting Price: $3.99 per month
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  • 16
    OneUptime

    OneUptime

    Seven Summits Studio

    OneUptime monitors your website, dashboards, API's, and more and alerts your team when downtime happens. We also give you a Status Page which keeps your customers looped in and improves transparency. With OneUptime, you get a complete SRE toolchain out-of-the-box. One interface. One conversation. One permission model. Thousands of features. You'll be amazed at everything OneUptime can do today. And we're just getting started. Complete end-to-end real time visibility of all projects on more...
    Starting Price: $25.00/month/user
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  • 17
    HCL HERO

    HCL HERO

    HCLSoftware

    ... point of entry to see misconfiguration, performance or infrastructure problem on multiple environments. Users have an immediate understanding of the situation and where an action is needed with a clear and visually engaging dashboard overview​. HCL HERO helps easily integrate a runbook library with customized monitors and KPIs.
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  • 18
    HealthyServers

    HealthyServers

    HealthyServers

    For every critical performance monitor, set multiple thresholds and get instant notifications for crossing thresholds. HealthyServers monitoring capabilities let you keep a vigilant eye on the abnormalities occurring within the server infrastructure on a real-time basis. You can even use different notification channels for different alert priorities. Healthyservers identify KPIs so you can create customized health cards showing the score for each server. Server Healthcard provides a transparent...
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  • 19
    Auvik

    Auvik

    Auvik Networks

    Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer....
    2 Ratings
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  • 20
    Paessler PRTG

    Paessler PRTG

    Paessler GmbH

    ...-depth reporting, maps and dashboards, and more. PRTG monitors your entire IT infrastructure. All important technologies are supported: • SNMP: ready-to-use and custom options • WMI and Windows Performance Counters • SSH: for Linux/Unix and macOS systems • Traffic analysis using flow protocols or packet sniffing • HTTP requests • REST APIs returning XML or JSON • Ping, SQL, and many more
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    109 Ratings
    Starting Price: $2149 for PRTG 500
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  • 21
    AlertBot

    AlertBot

    InfoGenius

    AlertBot provides industry-leading web application monitoring. Thousands of companies trust AlertBot to continuously monitor their mission-critical websites for errors and performance that affect their users’ experiences. Businesses choose AlertBot to help them increase revenue and protect their online image by ensuring a first-class website experience for all their customers. Businesses strive every day to meet the demands and challenges presented by the ever-changing Internet and network...
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    12 Ratings
    Starting Price: $29.99+ per month
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  • 22
    CIAgent

    CIAgent

    SNMP Research

    ... actions based on threshold events and commands from management applications. In addition, a powerful subagent development kit for building custom extensions can also be purchased as an option. This intelligent agent supports SNMPv1, SNMPv2c, SNMPv3, and HTTP. CIAgent is optionally available as an SNMPv3-Only Edition that supports SNMPv3 and HTTP. This is a special version of CIAgent that has been hardened for use in network environments having the most stringent security requirements to protec
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  • 23
    SolarWinds AppOptics
    SolarWinds® AppOptics™ is a simple, powerful, and affordable SaaS-based infrastructure & application monitoring tool for custom on-premises, cloud, and hybrid systems. By enabling quick identification of performance problems across the stack from the application, to underlying infrastructure, down to the line of code, AppOptics helps reduce MTTR. AppOptics was thoughtfully designed for simple setup and use by all IT professionals with powerful features to quickly and automatically pinpoint...
    Starting Price: $9.99/host/month*
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  • 24
    NotifyNinja

    NotifyNinja

    NotifyNinja

    ... within 30 seconds which helps you to fix the problem faster. You should always keep an eye on your website because even modern websites and applications can’t guarantee that you won’t have any troubles. Even Facebook, Twitter, or Google can’t get with any website problems or outages. Monitoring tools control your website availability from multiple locations and measure your response time at regular intervals. You can also control processes to check important customer interactions.
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  • 25
    Server Check

    Server Check

    FearWorks Media Ltd.

    ... need. Server Check makes sure you know about it so you can fix it! Quick setup of all common protocols, including HTTP & HTTPS, Ping, FTP, SMTP, POP3, IMAP, TCP, MySQL. Monitor them all and stay ahead of any long outages that might lose customers! View statistics for each monitor, response time graphs, outage length reports, web-based stats and uptime pages, and keep track of uptime and downtime over the last 12 months.
    Starting Price: Free
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  • 26
    Happy Apps

    Happy Apps

    HappyApps

    Setup and monitor a wide variety of checks within seconds that include website, ping, socket, databases, messaging queues, application servers, to custom checks. Setup alerts (SMS & Email) with ease. Unique noise reduction technology dramatically cuts unnecessary alerts by consolidating related incidents, muting systems with known issues, and minimizing false positives. Get status and real-time visibility across your Apps and Business Services. Clearly displays open incidents and issues...
    Starting Price: $9.95 per month
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  • 27
    Sedai

    Sedai

    Sedai

    Sedai is an autonomous cloud management platform powered by AI/ML delivering continuous optimization for cloud operations teams to maximize cloud cost savings, performance and availability at scale. Sedai enables teams to shift from static rules and threshold-based automation to modern ML-based autonomous operations. Using Sedai, organizations can reduce cloud cost by up to 50%, improve performance by up to 75%, reduce failed customer interactions (FCIs) by 75% and multiply SRE productivity...
    Starting Price: $10 per month
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  • 28
    Google Cloud Operations Suite
    Integrated monitoring, logging, and tracing managed services for applications and systems running on Google Cloud and beyond. Cloud Logging is a fully managed, scale-out service that can transfer log data from platforms and applications, as well as custom log data from GKE environments, VMs, and other services into and out of Google Cloud. Get advanced performance, troubleshooting, security, and business statistics with Log Statistics, which integrates the power of BigQuery into Cloud Logging...
    Starting Price: $0.2580 per MiB
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  • 29
    Monitor.us

    Monitor.us

    Monitor.us

    Monitor.Us is a free, cloud-based IT systems monitoring service that provides comprehensive visibility into your website, server, network, and application performance. Its all-in-one dashboard allows you to monitor website uptime and response times, server health, network performance, and custom metrics from anywhere, facilitating quick identification and resolution of issues affecting your online presence. The platform offers features such as full-page load monitoring, which assesses how long...
    Starting Price: Free
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  • 30
    NetWatch.ai

    NetWatch.ai

    NetWatch.ai

    ...; and AI OPS, which uses machine learning to predict issues, automate remediation workflows and elevate operational performance. A patented “AI System Administrator” acts as a virtual operator that monitors customer infrastructure, connects via API to existing workflows, and offers complete visibility and automation. For organizations seeking turnkey expertise, NetWatch.ai also delivers Hive OPS SOC, a tiered Security Operations Center as a service with 24/7 monitoring, incident response, and more.
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