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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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2274 Products for "customer" with 2 filters applied:

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  • 1
    Schmitt ProfiTools

    Schmitt ProfiTools

    Schmitt ProfiTools

    Our webstores are created to be a one-stop-shop for your customers. We provide real-time pricing and availability out of your ERP system based on a customer login. Customers will easily find your products using simple drill downs, filtered attributes, and our powerful search engine. Customers can be allowed access to enhanced account information, such as statements and invoices. Our webstores are also fully mobile-optimized and available as an app! The Profit Optimizer™ Suite is a powerful...
    Starting Price: $330.00/month
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  • 2
    Talisma CRM
    Productivity tools enable faster and more efficient customer engagements. Building a centralized source of truth increases the effectiveness of responses. With our tools to identify customer characteristics which enable likeliness of products and customers with intention to purchase. Improve the ROI by multi-step omnichannel marketing campaigns. Industry Domain CRM for Banking, Insurance, Mutual Funds and Securities. On-premise, Private and Public Cloud Deployment on your choice.
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  • 3
    SalesJunction

    SalesJunction

    SalesJunction

    A system for managing a company’s interactions with current and future customers. CRM involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support. SFA includes a contact management system which tracks all contact and follow-up activities with customers. Designers, acrchitects, real estate developers, contractors, agents and brokerage offices. Many others, including nonprofits, online businesses, tech companies and more! Business...
    Starting Price: $10.00/month/user
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  • 4
    channelSUITE

    channelSUITE

    Purplewire

    ... and prepare participants for roll-out or cut-over. channelSUITE applications are built upon a customization-friendly architecture to provide opportunities for custom features that meet unique business needs. In some cases, entire custom channel applications can be added to the channelSUITE platform for a new business process.
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  • 5
    ChannelNet

    ChannelNet

    ChannelNet

    We have more than 30+ years of expertise in delivering customer-centric strategies that capitalize on existing relationships. The right message, to the right customer, at the right time; adding value with every useful and timely experience. We have a fresh new approach that provides digital marketing automation as a service. For a flat monthly fee, your digital customer-centric communications managed by a team of experts. That is why selecting OneClick is such an easy decision for financial...
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  • 6
    Contact & Sales Manager
    Repository of outside organizations including customers, sales prospects, vendors, and other entities. Maintain individual contacts within each entity. Schedule and track all activities related to each contact. Management of all sales opportunities with current customers and prospects. Entity records which are organizations or companies with which some form of communications has been established. Entities can be existing customers, prospective customers, existing vendors, prospective vendors...
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  • 7
    Lumavate

    Lumavate

    Lumavate

    From pre-built templates to countless integrations, we drastically shorten your speed-to-market. Your customers have unbelievably high expectations, and the old-school method of building digital experiences can’t keep up. That’s why you need a platform that makes it easy to create engaging and highly-personalized digital experiences. Seamlessly integrate your existing tech stack with Lumavate to power engaging and data-driven digital experiences for your customers, employees, and partners.
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  • 8
    GleanQuote

    GleanQuote

    GleanView

    Make complex quoting easy and fast using GleanQuote's CPQ engine. Configure highly customized solutions for your customers in minutes. Formalize sales and product intelligence into a process that guides your team to the best solution for your customers. Make it easy for your team to quickly build winning proposals with unlimited templates that can be completely customized to showcase your offering. Install guiderails and analytics into your sales process to keep your team focused and on-track.
    Starting Price: $175 per month
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  • 9
    ENSource

    ENSource

    Enterprise Tiger

    With ENSource app not only can you fill applications digitally, you can also do instant e-KYC, creditworthiness checks & product fitment pre-qualification right at a customer’s doorstep. You can capture collaterals using cam scanner inside the app and submit them digitally with the application. OTP-based authentication comes in-built. Moreover, for a traveling sales executive, the app has productivity tools like lead prioritization, route planning, geo-location capture, queue management, task...
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  • 10
    CREALIS

    CREALIS

    ORISA Software

    CREALIS® CPQ optimally brings together the customer’s individual requirements and the company-wide product knowledge. The generic concepts used allow for a variety of content and technical application scenarios. Guided selling or modular configurator? CREALIS® CPQ offers a configuration to match every requirement. The configurator acts as an online sales consultant, virtually taking the user by the hand and asking questions about his/her requirements and wishes. Once the customer requirement...
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  • 11
    Jornaya

    Jornaya

    Verisk Analytics

    Get a wider view of your customers’ journey. You know your customers — the interactions you’ve had, if they’ve made a purchase, and how they like to be contacted. But, you don’t know if they’re in-market for your services or where they are in their buying journey. We give you the knowledge to improve your interactions and better acquire, grow, and retain your customer base. Our LeadiD technology verifies TCPA consent in real-time, so you can ensure the wrong call or text is never sent...
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  • 12
    OX Quote CNC Machining
    Attract new customers with the online quoting for CNC Machining parts by the software OX QuoteCM. Customers of CNC processors have the possibility to quote and order online via website. OX QuoteCM price generation is integrated into the CNC processor's website. Customers upload their 3D-Files like STEP in the dedicated area of the website. The quoting process starts with a three-dimensional preview of the CNC parts or assembly in the wizard. The system recognizes all production steps, machining...
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  • 13
    Spring Global

    Spring Global

    Spring Mobile Solutions

    Spring provides one place for sales reps to see everything that’s on their plate for the day. Our tool equips sales reps to successfully engage with customers by providing details into customer accounts, current promotions, and up-to-date performance tracking. Give sales reps visibility into their daily schedules, with internal team messaging, and pertinent customer data while in the field. Give sales reps access to everything they need during a store visit. They can have visibility into all...
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  • 14
    Corsica

    Corsica

    Cadalys

    Align your teams with your corporate goals to drive superior performance among employees, partners, and customers. Watch your results skyrocket as Corsica increases engagement, loyalty, performance, adoption and motivation. Corsica provides your company with all components necessary for successful gamification: Objectives aligned with corporate goals, rewards and recognition for Achievements, and feedback to measure progress towards goals. Your employees will drive themselves towards mastery...
    Starting Price: $23 per user per month
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  • 15
    Nomalys

    Nomalys

    Nomalys

    No matter what your industry, the effectiveness of people in the field relies on quick and easy access to all customer and product information. This information needs to be accessible on any mobile device (smartphone, tablet, laptop). Nomalys is a turnkey mobile application allowing you to better utilize your customer/prospect dats. Our mission: to help your employees be more efficient by being aware of and by providing information to management and colleagues in real time. Simple, easy to set...
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  • 16
    Vuram Sales ConneXions
    Sales ConneXions enables companies to grow their business by managing their contacts base effectively and engage with them through multiple channels. The application acts as the central hub for automation, including lead, contact, account, and deal management. The application also records interactions between your business, prospects, and existing customers, and provides a well-documented system for you to review your sales processes. Sales ConneXions system records interactions between your...
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  • 17
    Vision

    Vision

    Vision Mapping

    Vision makes it easy for you to build better territories with simple controls and access to market data that best represents your customers. Vision makes it easier to find new locations by identifying hot spots and gaps in the market left by your competitors. How can you get better returns from your marketing? You market more intelligently and put your message in the right locations. Redefine your customer experience with advanced, automated enquiry allocation that matches business and customer...
    Starting Price: $80 per month
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  • 18
    BuyerAssist

    BuyerAssist

    BuyerAssist

    With BuyerAssist, your sales teams power continuous value discovery and realization for your buyers, to build trust and accelerate revenue. Collaborate and win with your buyers by aligning with them on a shared definition of success, milestones and the jointly-operated plan to get there. Enable interactions that help you identify and define potential value for your buyers and create a plan to get there. Partner with your buying teams across personalized milestones and a jointly developed...
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  • 19
    Brevet

    Brevet

    The Brevet Group

    The Brevet Group is a sales consulting firm that provides sales enablement training. We work with clients who have the vision and guts to re-imagine how they sell to modern buyers. We believe a different approach is needed. One that combines consulting, training, and technology. We achieve this by collaborating with clients to create customized, data-driven solutions - all with a focus on practical field execution. Mindset, skillset, and toolset to navigate the modern sale. Our modern sales...
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  • 20
    Materialo

    Materialo

    Elecosoft

    Materialo has a range of cutting edge technology features to create realistic visualisations for room interiors. Combine the latest technology with industry materials and product catalogues for both retail and online displays. The Artificial Intelligence (AI) feature visualises flooring from your catalogue in any customer room photo in just three seconds. Simply take a photo of the room, upload and watch the photo transform. The tool automatically recognises floor area and simulates the new...
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  • 21
    VoiceIQ

    VoiceIQ

    VoiceIQ

    VoiceIQ captures real-time insight from every conversation, so you can stop guessing and start growing. VoiceIQ automatically completes tedious tasks and triggers CRM workflows, letting your team focus on making calls. Innovative voice technology unlocks a wealth of actionable insight from every call your team makes. Real-time AI guidance empowers your team to make more successful calls.
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  • 22
    VONLY

    VONLY

    VONLY

    Gain a comprehensive view of your market to price your titles intelligently. Today, customers have more options and superior ability to shop prices. Therefore, having a comprehensive and accurate insight is vital to the success of your business. Our pricing intelligence solution monitors pricing from the customer point of view. It provides powerful customer-centric insights to define the best-suited pricing strategy to address your competitive landscape and maximize profitability. Understanding...
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  • 23
    Dextara CPQ

    Dextara CPQ

    Dextara Digital

    Dextara CPQ Software is developed by Dextara Digital, the US-based Digital Transformation service provider company, Premium Salesforce Consulting, and Implementation Partner. This CPQ solution is 100% Salesforce native and is intended to fill business and customer needs with added hyper-personalization capabilities for configuration, price, and quote. Every customer of the day expects custom-made and personalized products or services. Therefore, businesses need to have a solution that allows...
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  • 24
    Videobot

    Videobot

    Videobot

    Grow your business with personalised video funnels that engage your audience with human interaction, capture leads, guide your users, enhance customer satisfaction and increase conversion rate. By combining engaging visuals with interactive elements, you can provide a dynamic and captivating experience for your audience. Interactive navigation allows your customers to easily find the content they're looking for, leading to increased engagement and satisfaction. Customers can reach out...
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  • 25
    Outboundly.ai

    Outboundly.ai

    Outboundly.ai

    Setting up a sequence means starting an email campaign to send it to the customers, Outboundly.ai will automate it for you. Outbound.ai Reaching is a tough and consistent process. We know the real pain behind it. Outboundly.ai is here to help with the consistent process of reaching out to your customers and maintaining all the important outbound processes for your business. Connect with an unlimited customer email list to send infinite emails, of course not spamming them and getting away...
    Starting Price: $29 per month
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  • 26
    Saufter.io

    Saufter.io

    Saufter.io

    Saufter is an AI-powered customer engagement platform that automates behavioral email marketing and campaign management. By analyzing user behavior and journey stages, Saufter generates personalized campaign suggestions, including emails, in-app messages, and surveys, delivered weekly for quick approval. This automation streamlines marketing efforts, enhances efficiency, and ensures targeted communication. Additionally, Saufter offers multi-platform support, enabling businesses to manage...
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  • 27
    FForce

    FForce

    Sarjen Systems

    FForce by Sarjen is a comprehensive, AI-powered sales force automation (SFA) software designed to increase productivity and profitability. The platform provides an all-around view of sales processes, from planning and deployment to monitoring and reporting. It is mobile-friendly, allowing sales teams to access it on any device at any time. FForce leverages AI and machine learning to guide sales representatives on which customers to visit, predict future sales, and optimize customer engagement...
    Starting Price: $150
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  • 28
    CustomerOS

    CustomerOS

    CustomerOS

    CustomerOS helps B2B companies turn anonymous website traffic into qualified pipeline. We identify in-market accounts, score them against your ICP, detect buying stage, and surface actionable insights for sales and marketing. Our platform also optimizes your content library, timing, and discoverability through SEO and AI recommendations to maximize conversions.
    Starting Price: $999/month
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  • 29
    Five9

    Five9

    Five9

    Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.
    2 Ratings
    Starting Price: $100.00 per user per month
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  • 30
    Blueshift

    Blueshift

    Blueshift

    Blueshift enables brands to automate and personalize engagement across every marketing channel. Blueshift's Intelligent Customer Engagement platform leverages patented AI technology to unify, analyze, and activate comprehensive customer data across all channels and applications. With an integrated customer data platform and cross-channel marketing hub, Blueshift equips brands with everything needed to deliver seamless, real-time 1:1 experiences throughout the entire customer journey...
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