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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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62 Products for "custom" with 1 filter applied:

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  • 1
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 2
    Raven360

    Raven360

    Raven360

    At Raven360, we know that you want to train customers so you can scale your business. To do that, you must guide users toward mastering your product. The problem is if you can’t scale onboarding users, you risk losing customers, and your team feels overwhelmed and frustrated. We believe a lack of product competency should never be why a customer churns. We understand how much it hurts when customers leave for a competitor, which is why we’ve helped over 2 million learners and certified over 400,000 experts. ...
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  • 3
    Continu

    Continu

    Continu

    ...Designed for flexibility, its AI-powered features and automations enable both in-person and remote learning, ideal for hybrid work environments. Continu supports extended enterprise training, offering consistent learning experiences for employees, customers, and partners. With seamless integrations and a user-friendly interface, it boosts learner engagement and simplifies program management. Organizations benefit from reduced ramp-up times, time savings for administrators, and improved training outcomes. Continu’s 96% satisfaction rating underscores its value in fostering a culture of continuous learning and development, making it a trusted solution for businesses across industries.
    Starting Price: Custom
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  • 4
    SkyPrep

    SkyPrep

    SkyPrep

    SkyPrep is an intuitive online training software that helps organizations deliver, track, and optimize training to employees, customers, and partners with ease. Whether you are looking to onboard employees, train customers on your products, or keep up with compliance requirements, SkyPrep makes learning easy and effortless with its fully customizable and intuitive platform, along with its best-in-class customer support. Course delivery is quick and easy to set up by just dragging and dropping your content, and building the assessments that go with it. ...
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    20 Ratings
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  • 5
    ELM Learning

    ELM Learning

    ELM Learning

    ELM Learning is an eLearning company that creates smart, beautiful learning experiences to engage employees and create real change. Our entire process is centered around understanding the customer’s needs and building the perfect learning experience for the target audience. ELM offers a range of services, including custom eLearning development, instructor-led training, learning strategy, and corporate training. We utilize neurolearning principles, design thinking, and compelling storytelling to create engaging experiences based on how people actually learn. ...
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  • 6
    LearnRight

    LearnRight

    LearnRight

    ...We ensure the smooth transition of your existing content, courses, and user data by following a well-structured migration plan. We created LearnRight as a learning management system that solves employee, partner, and customer training for organizations that value personalization and quality over a quick sale. When you work with us, you receive continual support from an onboarding specialist.
    Starting Price: $750/month
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  • 7
    Solidroad

    Solidroad

    Solidroad

    Solidroad is an AI-powered training platform for contact centers (customer support). It's like a "flight simulator" for customer support teams. Solidroad allows teams to manage personalized training at scale, with its simulation training tool. Reps can practice mock calls with an AI, and receive personalized coaching and feedback. Solidroad has solutions across hiring, onboarding and training, and works some of the largest contact center and customer support teams globally.
    Starting Price: $10 per user per month
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  • 8
    Brevet

    Brevet

    The Brevet Group

    ...We work with clients who have the vision and guts to re-imagine how they sell to modern buyers. We believe a different approach is needed. One that combines consulting, training, and technology. We achieve this by collaborating with clients to create customized, data-driven solutions - all with a focus on practical field execution. Mindset, skillset, and toolset to navigate the modern sale. Our modern sales training is customized. Engage more senior buyers and drive larger opportunities. Maneuver through complex solution opportunities. Differentiate with a focus on customer impact. Expand and defend current customer accounts.
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  • 9
    Bridge

    Bridge

    Bridge

    Bridge is a unified Learning & Employee Development platform that combines LMS, career pathing, skills, and performance management in one easy solution. Deliver engaging training with personalized journeys, two authoring tools, advanced media, analytics, and 150+ included, skills-tagged courses. Bridge goes beyond learning with career pathing, skill management, and AI-powered overviews that spot gaps and build personalized development plans. Tools like manager 1:1s and performance...
    Starting Price: $12,500/year
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  • 10
    LearnUpon

    LearnUpon

    LearnUpon

    At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. Every day, L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, partners and customers. Plans start at $15,000 USD.
    1 Rating
    Starting Price: $15,000/year
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  • 11
    Paradiso LMS

    Paradiso LMS

    Paradiso Solutions Corporation

    ...Our LMS offers many features such as gamification for motivating and engaging learners, social learning for collaboration, blended learning, e-commerce, advanced reporting, and more. The platform also seamlessly integrates with more than 100 leading business tools. Solutions we provide: - User-friendly LMS - Custom course creations - Course catalog - Virtual classroom platform - Mobile learning - eLearning commerce - Customer training - Partner training - Customized eLearning solutions - Game based learning - Blended learning solutions
    2 Ratings
    Starting Price: $6 per user per month
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  • 12
    Kademi

    Kademi

    Kademi

    Kademi helps companies turn transactional relationships into long-term valued partnerships by onboarding partners, incentivizing sales growth, and rewarding loyalty. Explore the powerful features behind Kademi’s all-in-one PRM Software that customers use to build highly successful channel partner solutions. Manage the entire lifecycle of partners from onboarding, automating engagement, targeting, and managing data. Tools to incentivize partners to achieve sales targets, calculate payouts, and reward sales growth and loyalty. Sell product online using Kademi’s eCommerce capabilities and set up workflows to collect payments. ...
    Starting Price: $800/month
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  • 13
    MX Sales Coach

    MX Sales Coach

    Matrix Achievement Group

    ...MX® Sales Coach™ features 98 customized microlearning modules, which deliver a specific selling skills curriculum to mobile devices for on-the-go development. Provides individual custom tailored reports with short skill insights and action steps to drive revenue. Diagnostic tool helps you hire the right talent and diagnose current talent deficiencies.
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  • 14
    Docebo

    Docebo

    Docebo

    ...Docebo is renowned for its ability to provide the engaging experience learners want to keep them with your business longer, eliminate the need for multiple systems to deliver internal and external enterprise (employees, customers, and partners) learning programs, and scale alongside the growth of any business.
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  • 15
    360Learning

    360Learning

    360Learning

    360Learning is the AI-powered learning platform that combines LMS and LXP capabilities to drive onboarding, employee development, and customer training at scale. L&D teams—from solo practitioners to global enterprises—use 360Learning to turn internal expertise into collaborative, skills-based learning for employees, customers, and partners. 360Learning’s collaborative learning approach, combined with deep integrations with systems like SAP and Workday, empowers organizations to upskill at scale through expert-led communities of practice around key topics, roles, and more. ...
    1 Rating
    Starting Price: $8.00/month/user
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  • 16
    Streamz

    Streamz

    StreamzAI

    Each customer uses and customizes TeamStreamz from a user interface, data management, and business logic. The solution accesses the common infrastructure, a combination of engines and modules to create secure channel solutions. This integration of smart engines and modules, brings together brands, distributors and retail networks on one platform keeping everyone sales-ready at all times.
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  • 17
    Luster

    Luster

    Luster

    ...The platform is custom-built for sales, supporting various stages from onboarding to continuous development, enabling rapid adoption of skills and training. Features include hyper-realistic custom personas that simulate real buyers by incorporating personality traits, industry details, and pain points to create authentic conversations.
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  • 18
    WorkRamp

    WorkRamp

    WorkRamp

    WorkRamp is a modern training platform that enables companies to effectively onboard, train, and track their employees. Through self-guided activities, personalized testing, and interactive certification exercises, WorkRamp allows companies to build custom training that meets the needs of each team and department. WorkRamp is ideal for companies of with 50-500 employees who seek to reimagine employee training. Click on the free trial link above to join the ranks of Square, Intercom and Paypal. Bridge the gap between strategy and execution with WorkRamp. WorkRamp is an enterprise training and enablement software that helps companies perform at their highest levels. ...
    1 Rating
    Starting Price: $20.00/month
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  • 19
    TalentLMS

    TalentLMS

    Epignosis

    TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. Backed by Epignosis, a global leader in learning technologies, TalentLMS is on a...
    1 Rating
    Starting Price: $69.00/month
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  • 20
    Canvass

    Canvass

    Canvass

    True visibility for sales reps and sales managers from the first customer interaction to installation. Canvass keeps the sales rep from having to dive into the CRM while giving them and sales managers complete visibility into deal flow and the metrics behind it to help drive more productive sales teams. Coach is a mobile sales training and team collaboration tool that keeps your distributed teams connected and performing with decentralized training and communication.
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  • 21
    SalesMagic

    SalesMagic

    SalesMagic

    SalesMagic is a self-service sales training platform that lets your sales team practice and improve their selling skills before they talk to real leads. Create personalized prospect personas that mirror your real-world customers and engage in role-play conversations with those customers using state-of-the-art generative voice AI. Post-call analysis provides expert guidance on performance along with actionable improvements. Each call is scored based on a standard sales methodology that you select (SPIN, MEDDIC, BANT, etc.)
    Starting Price: $19.98/month for 30 credits
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  • 22
    SeekLMS

    SeekLMS

    SeekLMS

    To build an effective online training program, it’s important that your company uses a learning management system with features that will help you build engaging modules. With SeekLMS, you can create courses as per your learning objectives using in-built course creation tools. This is one of the most important LMS features to check for, when comparing different tools out there. Here are some course management features you can benefit from by using SeekLMS. Upload videos, powerpoints, audios,...
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  • 23
    SmartWinnr

    SmartWinnr

    SmartWinnr

    SmartWinnr is a comprehensive platform that keeps your sales teams up-to-date with product knowledge, guarantees uniform messaging during customer interactions, and increases sales at the same time. We use - Gamified KPIs to boost sales - AI-driven quizzes and regular reinforcements to drive knowledge - Continuous coaching to improve customer interactions
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  • 24
    ClosePlan

    ClosePlan

    ClosePlan

    ...Visualize customers and prospects so you can build relationships with the the people that matter. 100% Native Salesforce application available in the AppExchange.Leverage your Salesforce contact records. Keep you data in Salesforce.Great for Account Planning, Deal Reviews, QBR’s and 1 : 1 coaching sessions.
    Starting Price: $10 per user per month
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  • 25
    Skillo

    Skillo

    Skillo

    ...Manage learners individually, through bulk-upload, or through auto-assign rules that update as new members join your organization. Assess progress with quizzes, roleplay, and custom interactive content. Real-time reporting increases accountability and helps leaders focus their coaching. See quick summaries, take a peek at any user's progress, or dive deep with API hooks and custom CSV exports.
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  • 26
    Coassemble

    Coassemble

    Coassemble

    ...We're also much more than an online training platform - we turn people into the workplace hero by empowering you to deliver genuinely engaging training experiences your employees deserve, from beginning to end. Our exceptional customer service team is led by some of the industry's best US-based training experts! We'll show you how every area of our platform has been built to mold around your employees, allowing you to design a structured, visually stunning training experience that captures your employees' attention. With over 20+ course templates choose from, our incredible instructional designers have built a genuinely brilliant platform so you can create an excellent training course effortlessly. ...
    3 Ratings
    Starting Price: $49/month
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  • 27
    KREDO

    KREDO

    Tesseract Learning

    KREDO is the new generation Learning Platform that provides learning courses in short nuggets that best suits the leaners’ needs right for the moment, taking into account the business criticality. If we dive deeper, right from the ideation of KREDO 2 years ago, the focus began with the term Micromodules. We then wanted to create a journey and right then Microlearning was what we chose as the road ahead. This was with an intent to help Authors break learning content into crisp, short,...
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  • 28
    Salesably

    Salesably

    Salesably

    ...Objection Handling Mastery: Strengthen your team's ability to confidently address objections and keep deals moving forward. 2. Discovery Questioning Excellence: Enable your reps to uncover valuable customer insights and position your solution as the ideal fit. 3. Pitch Optimization Workshop: Empower your team to create compelling, tailored pitches that highlight your unique value proposition. With Salesably, your team will master the skills to confidently handle objections, uncover deep customer insights, and deliver personalized pitches that truly resonate.
    Starting Price: $25/month/user
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  • 29
    Seismic Learning
    Seismic Learning (formerly Lessonly) is a team learning software used by modern sales and customer service teams to translate important work knowledge into lessons that boost productivity and maximize team performance. With Seismic Learning, organizations can quickly capture and share team knowledge, engage and improve skills through feedback, and measure and drive greater productivity. The platform offers unlimited lessons, a learning library, gradebook, PDF exporting, custom branding, and so much more.
    1 Rating
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  • 30
    SolutionView

    SolutionView

    SolutionView

    SolutionView simplifies and standardizes the sales appointment so every rep and every customer can have the same positive experience. With SolutionView, you can—virtually speaking. That’s because SolutionView standardizes the sales appointment so every customer can have the same positive experience, regardless of the rep’s experience. Developed for contractors by contractors, SolutionView is the one tool in your shop that literally pays for itself.
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