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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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24 Products for "customer" with 2 filters applied:

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  • 1
    BackupLABS

    BackupLABS

    BackupLABS

    BackupLABS provides an automated way for businesses of all sizes to protect their critical data that is held within popular cloud based applications. The vast majority of these cloud-based apps, such as GitHub, GitLab, Trello, Asana, Slack and Jira provide no backup facility at all. Customers are putting more and more critical data on these platforms and the providers' T&Cs always state that the customer needs to backup and protect their own data. This is also known as the "Shared...
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  • 2
    Datto Unified Backup

    Datto Unified Backup

    Datto, a Kaseya company

    With Datto Unified Backup you can protect customer data and keep their businesses running. Protect servers, files, PCs, and SaaS applications. Datto works with MSPs to customize a solution tailored to you and your clients. With software and hardware for MSPs of all sizes, Datto has you covered. MSPs around the world have been trusting Datto with their business continuity and disaster recovery for over a decade.
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  • 3
    BeBackup

    BeBackup

    BeBackup

    BeBackup is a solution intended exclusively for IT service providers. BeBackup is a 100% French Saas backup solution, independent of hosting. Increase your profitability and retain your customers by simply backing up their computers and servers to your own servers. Enter the Cloud with them safely, efficiently and easily. BeBackup therefore offers innovative IT backup and full support in these steps that are vital to your business. Our software is developed for IT providers and corporate...
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  • 4
    Odaseva

    Odaseva

    Odaseva

    The Odaseva platform is designed to help large-scale Salesforce customers excel at all three disciplines of Salesforce data management. Keep customer data secure, intact, and available with the most powerful backup and archiving tools. Take full control over your data lifecycle and solve privacy compliance issues at the root. Move data between production and non-production environments, to sandboxes, and outside Salesforce. You can’t manage what you can’t see. Odaseva Advanced Analytics give...
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  • 5
    CloudAlly

    CloudAlly

    CloudAlly

    ... retention. Exceptional Customer Service real-person, responsive, 365x24x7 to resolve all your Office 365 backup queries. Dedicated Customer Support Hub with video tutorials and a detailed knowledge base. Secure and Certified with Microsoft-mandated OAuth and MFA/2FA support. ISO 27001, HIPAA, and GDPR compliant. Global data centers of your choice. Secure Amazon AWS S3 Encryption.
    1 Rating
    Starting Price: $3.00/month
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  • 6
    SkyKick

    SkyKick

    SkyKick

    An integrated platform to help IT providers be more successful in the cloud. A powerful set of cloud management products. Project automation makes migrations safer and easier. Unlimited backup, easy setup, and one-click restore. All your customer’s SaaS apps in one dashboard. The SkyKick Migration Suite helps IT Partners automate entire Office 365 migration projects from pre-sales to project completion. Migration projects can be complex and time-consuming, with many steps to manage for a safe...
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  • 7
    NovaBACKUP Managed Backup

    NovaBACKUP Managed Backup

    NovaBACKUP Corporation

    NovaBACKUP Managed Backup is a centrally managed backup and recovery solution for MSPs with local and cloud storage that allows you to offer as a service to your customers. Supports Windows systems, Microsoft SQL, Exchange, and virtual machines. This SaaS solution is a secure, flexible, and scalable managed backup solution that focuses on making life easier for systems integrators, MSPs, and resellers. Providers can create and manage backup jobs for their customers with intuitive...
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  • 8
    Keepit

    Keepit

    Keepit

    Keepit is the best way to protect cloud data across your SaaS services. Get the market’s best Office 365 backup coverage and a variety of great features with Keepit’s cloud backup & recovery services. Keepit is designed to protect your data. Data is your most valuable business asset, which is why we give you the most secure, robust, and scalable data protection service. Customers across all sectors and industries trust Keepit with their data. Partner up with Keepit and be sure to include...
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  • 9
    DRS Gmail Backup Tool
    ..., in case of file corruption or accidental data loss, you can restore it to its original state. The online Gmail Backup Tool is an ideal solution for migrating your Gmail emails to your Yahoo account. It provides you with multiple advanced options to simplify and customize the Gmail migration to your Yahoo account.
    Starting Price: $39 one-time payment
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  • 10
    DataBakup

    DataBakup

    DataBakup

    A simple data backup & recovery solution tailor-made for all Salesforce customers. Own your backup data. Not only safeguard your data but also ensure it is highly secured within your cloud infrastructure. Backup your critical data & secure your business to overcome data loss arising from any human or application error. Simply schedule your backup job or take an on-demand backup whenever required. Supports full org & incremental backup to help you meet your data backup goals. Restore...
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  • 11
    Cove Data Protection
    Protect servers, applications, databases, workstations, and Microsoft 365 data with Cove Data Protection (formerly N-able Backup). Cloud storage in one of 30 worldwide data centers is included, with the option to keep a local copy of your backups using the hardware of your choice. Flexible recovery options include bare-metal restore, virtual restore, and file/folder-level recovery. Reduce administrative time by managing backups for all your customers, and all their device and data types, from...
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    8 Ratings
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  • 12
    Storagepipe

    Storagepipe

    Storagepipe

    ... to be your trusted partner and our customers trust us with the protection and high availability of their mission-critical systems. Our focus is on a Storagepipe Experience that meets the reliability, scalability and support that your business demands.
    Leader badge">
    19 Ratings
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  • 13
    AhsayCBS

    AhsayCBS

    Ahsay Systems Corporation Limited

    ... offer a hosted AhsayCBS instance if you don't want to host it. On the client side, there are three backup agents: AhsayOBM, AhsayACB, and Ahsay Mobile, which you can install on your customers' endpoints and devices. AhsayOBM backs up servers, databases, virtual machines, NAS devices, and Microsoft 365 user accounts as an administrator; AhsayACB backs up files on desktops, laptops, and Microsoft 365 as individual users. 
    2 Ratings
    Starting Price: $1.50 / month
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  • 14
    Axcient x360Cloud
    ... MSPs one platform to Protect Everything – business continuity, cloud to cloud backup, and secure sync and share. Through a single pane of glass, MSPs can protect themselves and their customers with single sign-on (SSO), multi-factor authentication (MFA), and multi-tenant management to increase MSP productivity and reduce total cost of managed services (TCOMS).Axcient offers MSPs the most secure backup and disaster recovery technology stack with a proven business availability suite.
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  • 15
    DBSync

    DBSync

    DBSync

    ... integrate any connectors easily by custom workflow. Leverage out-of-the-box integration Maps and Processes for common use cases of CRM to Accounting integration, Data replication and more. Use as is or extend to fit your needs. Develop, manage and automate business complex processes into simple workflows. Support for newer archiving technologies like Cassandra, Hive, Amazon RedShift, and more.
    1 Rating
    Starting Price: $2400.00/year
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  • 16
    Barracuda Cloud-to-Cloud Backup
    ... Office 365 data is already in the cloud, saving secure, encrypted backups in the same network means better performance and instant scalability. Barracuda Cloud-to-Cloud Backup gives you the flexibility to restore Teams, Exchange, SharePoint, and OneDrive data either fully or with highly granular detail. Full SharePoint support means you can backup and restore everything in SharePoint including different site templates, custom lists, permissions, and metadata.
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  • 17
    Rewind Backups
    Rewind is the leading provider of cloud backups for SaaS applications that helps businesses back up and restore their cloud data. Rewind provides solutions that are pivotal to the growth and utility of the cloud that supports the backbone of the way millions of businesses work and store their data. Rewind has been supporting over 100,000 businesses worldwide with automated backups, on-demand data recovery and exceptional customer support since 2017 from their head office in Ottawa, Canada...
    1 Rating
    Starting Price: $3.00/month
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  • 18
    Arcserve UDP
    Ransomware has become a big business for cybercriminals. You do not want to be their “customer.” Your organization risks losing not only money but also irreplaceable data, time, and brand reputation. You need to protect your company’s business systems and data from attacks or loss, along with the increased resiliency that can only come from simplifying processes across all storage platforms, whether local, virtual, or cloud. What you don’t need is more products to manage. Arcserve UDP...
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  • 19
    Acronis Cyber Protect Cloud
    Avoid downtime and data loss for your clients at a lower cost. Acronis Cyber Protect Cloud is the only solution that natively integrates cybersecurity, data protection and management to protect endpoints, systems and data. This synergy eliminates complexity, so service providers can protect customers better while keeping costs down. Next-generation cybersecurity. Advanced AI-based behavioral detection engine for zero-day attack prevention. Reliable backup and recovery. Full-image and file...
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  • 20
    Restorify

    Restorify

    Restorify

    Restorify is like Autosave for your eCommerce store. We safeguard your store and data so you can innovate, change, sell. You can stay calm knowing that if there's a problem, you're one click away from solving it. We backup Shopify, WooCommerce, BigCommerce, Magento and Wix Stores. Backup your entire store, themes, blogs, customers, orders. products, collections, everything with one click. On a daily schedule, all your information is automatically saved to our encrypted cloud. Restore to any...
    Starting Price: $8.99 per month
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  • 21
    Unitrends Helix
    ... for problematic conditions automatically. Proactively keep appliances up to date and remediate issues with VSS services and third-party VSS providers that wreak havoc on backups. Helix will evolve quickly. It will learn more use cases and common problems to troubleshoot and fix for you, based on Unitrends’ 30 years of experience helping customers. Helix is SaaS-based and communicates with on-prem or cloud environments protected by Unitrends backup appliances.
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  • 22
    zBackup.app

    zBackup.app

    zBackup.app

    ... to the part of your drive that we need to upload your files. Setting up zBackup.app to upload your Zoom recordings is simple and takes less than 2 minutes. Connect zBackup.app to your Zoom and cloud storage accounts. Pick where to upload your recordings and for which Zoom users. Use our default settings or customize your notification, filtering, and deletion settings.
    Starting Price: $7.99 per month
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  • 23
    Alcion

    Alcion

    Alcion

    ... from a backup and control restore destination behavior. Client-side data encryption using per-tenant keys that are independent from object storage. Encrypt backup data with encryption keys provided and controlled by the customer. Data is always encrypted, with TLS in flight and with AES-256 at rest.
    Starting Price: $2.50 per user per month
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  • 24
    Barracuda Intronis Backup

    Barracuda Intronis Backup

    Barracuda Networks

    Barracuda Intronis Backup – MSP is a software-only BDR solution designed to offer value to your customers by protecting what matters most, while creating new opportunities to expand your margins and grow your business. Intronis Backup and the ECHOplatform is a software-only solution that goes beyond file-and-folder and delivers secure hybrid local and cloud backup services that offer flexible, comprehensive data protection — complemented by a simple pricing structure and a centralized...
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