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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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27 Products for "custom" with 1 filter applied:

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  • 1
    EZO AssetSonar
    EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. With powerful features like software discovery, license tracking, and software normalization, EZO AssetSonar helps businesses overcome challenges such as SaaS sprawl, shadow IT, and redundant software licenses. Seamlessly...
    95 Ratings
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  • 2
    Infraon Infinity
    Infraon Infinity is a fully integrated, SaaS product suite that keeps your IT infrastructure & customer success on track while enabling fast ‘anytime, anyplace’ resolutions. As a modular product, Infraon Infinity equips you to start small and scale high and wide. Deploy an IT infrastructure and customer ecosystem to offer insights on noise reduction, remediation, prediction, etc. No matter the size of the enterprise, ensuring IT infrastructure is always on is a huge priority, from CEOs to CTOs...
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  • 3
    Freshservice

    Freshservice

    Freshworks

    If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
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    9 Ratings
    Starting Price: $19/agent/month
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  • 4
    VIZOR

    VIZOR

    Vector Networks

    VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.
    3 Ratings
    Starting Price: $2.00/year/user
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  • 5
    IFS assyst

    IFS assyst

    IFS assyst

    assyst helps you make sure your people have the technology, support and know-how they need to stay productive. Web and mobile access to services and support, any time, any where, any device. Digital service management tools help you support home working at scale. Free up 30%+ of your support capacity with an intelligent service desk chatbot. assyst is a ready-built app for managing IT Services without the complexity and overheads associated with ITSM platforms such as ServiceNow and BMC...
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  • 6
    Miradore Management Suite
    ... included in a customer’s processes, Miradore enables you to create automated workflows to send reports, fix problems, and build immediate value.
    Starting Price: €3/month
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  • 7
    Alloy Navigator

    Alloy Navigator

    Alloy Software

    Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration...
    1 Rating
    Starting Price: $19.00/month/user
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  • 8
    Atomicwork

    Atomicwork

    Atomicwork

    Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to...
    Starting Price: $90/employee/year
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  • 9
    Origina

    Origina

    Origina

    Origina is the world's leading independent third-party software support provider for IBM software. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. Customers that switch from IBM to Origina for software support enjoy fixed...
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  • 10
    SymphonyAI Apex
    ... employees, partners, and customers. Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI. Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities. Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes.
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  • 11
    SymphonyAI IT Service Management
    SymphonyAI offers AI-powered IT Service Management (ITSM) that aims to streamline service workflows and boost productivity. The platform integrates a unified service portal that consolidates various IT service needs, providing end-users with easy access to solutions. With self-service options enhanced by AI, users can find answers quickly, reducing the need for direct support. SymphonyAI also features omnichannel support, service automation, and no-code/low-code customization, enabling...
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  • 12
    Cloudaware

    Cloudaware

    Cloudaware

    Cloudaware is a cloud management platform with such modules as CMDB, Change Management, Cost Management, Compliance Engine, Vulnerability Scanning, Intrusion Detection, Patching, Log Management, and Backup. Cloudaware is designed for enterprises that deploy workloads across multiple cloud providers and on-premises. Cloudaware integrates out-of-the-box with ServiceNow, New Relic, JIRA, Chef, Puppet, Ansible, and over 50 other products. Customers deploy Cloudaware to streamline their cloud...
    Starting Price: $0.008/CI/month
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  • 13
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    2 Ratings
    Starting Price: As low as $3/mo/device
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  • 14
    QuickFMS

    QuickFMS

    QuickFMS

    QuickFMS is a cloud-based facilities management software platform that provides your business with a modular system for automated management of your day-to-day business and infrastructure processes. Whether you are an MNC or an SME, we ensure an all-around result for your company by helping you achieve a smoother operation. We offer different product modules that can be implemented individually or as a full suit to manage specific areas or departments helping you concentrate more on your...
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  • 15
    Symphony SummitAI

    Symphony SummitAI

    Symphony SummitAI

    Research shows that up to a staggering 80% of IT assets are underutilized, placing a massive strain on budget and productivity. Increasing regulation and heightened concerns around information security are forcing many organizations to re-evaluate their IT asset management system. You need a next-generation tool, powered by AI, to put new controls and processes to effectively manage hardware and software assets. Optimize asset utilization, save costs and enforce compliance with SummitAI...
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  • 16
    LicenseWatch

    LicenseWatch

    LicenseWatch

    LicenseWatch is one of the leading solutions in the IT Asset Management (ITAM) industry, and will secure full legal software/hardware compliance on any level within your organization. LicenseWatch solutions are based on state of the art technology which over the years has been honored for simplifying complexity and getting quick return on investment. LicenseWatch solutions are helping customers to reduce cost on software license spend and minimizing any element of legal risk. License...
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  • 17
    Reftab

    Reftab

    Reftab

    Reftab is an asset tracking and management platform helping companies and schools track assets across staff, students and customers. We started the company in 2013 and since then, have grown to become a well-known, established and trusted player in this space. We have customers from across the globe, ranging from small marketing / design / production companies to huge enterprise universities and some of the largest, most well-know tech companies in the world. Reftab is also a Tiny...
    Starting Price: $30/month
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  • 18
    Certero for Enterprise SAM
    ... IT value & costs. This is part of Certero's unified technology platform, built to manage IT assets holistically, desktop to datacenter, mobile to SaaS & Cloud. Unifying ITAM/SAM reduces cost & consolidates your asset data; enabling automation, vastly superior BI and insight. The modern solution architecture also means exceptional support from Certero. Customers report the fastest implementation times and the highest satisfaction levels of any major SAM vendor on Gartner's Peer Insights.
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  • 19
    Security Weaver

    Security Weaver

    Security Weaver

    ... (GRC) solution. Our simple process helps any organization of any size quickly move towards their GRC goals. Security Weaver is a leading provider of governance, risk and compliance management (GRCM) software. Our flagship software suite, Security Weaver is engineered to give customers a unified view of their enterprise-wide application environment so they can reduce the risk of fraud, accelerate the efficiency of operations and ease the burden of ongoing compliance requirements.
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  • 20
    BelManage
    ... and virtual machines throughout the world, using a single server and database. The BelManage server can be located on premises, on our customer's cloud or hosted by Belarc via SaaS.
    Starting Price: $10 per computer
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  • 21
    Eracent

    Eracent

    Eracent

    Eracent helps its customers meet the challenges of managing software licenses and computing assets in today’s complex and evolving IT environments. Our enterprise clients save significantly on their annual software spend, reduce their audit and security risks, and establish more efficient asset management processes. Eracent’s client base includes some of the world’s largest corporate and government networks and IT environments. Quality data is the foundation of any effective SAM or ITAM program...
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  • 22
    ManageEngine AssetExplorer
    ManageEngine AssetExplorer is an IT asset management (ITAM) platform engineered to offer quick deployment for IT managers to effortlessly gain control of IT assets spread across multiple sites. Its out-of-the-box capabilities include hardware and software asset discovery and inventory management, custom workflows to automate life cycles, purchase and vendor management, and a CMDB to visualize the digital infrastructure. Choose between our on-premises and cloud offerings to manage your...
    Starting Price: $995 per year
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  • 23
    Blissfully

    Blissfully

    Blissfully Tech

    Manage all your technology assets and workflows in one comprehensive IT platform. Hundreds of companies across industries manage their IT with Blissfully, including tons of top tech companies. SaaS Management and SO much more. Blissfully helped create and still leads the SaaS management category, though we see it as a part of a broader IT platform. Blissfully brings together traditionally disparate data and systems into one comprehensive IT platform. Earning and maintaining our customers' trust...
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  • 24
    TechJockey Asset Management
    Techjockey Asset Management System is an excellent web-based tool to enlist, manage, track, and delist your office assets. It is an exceptionally easy-to-use with a single dashboard feature that gives you access to create hierarchical profiles according to employees’ job profile. Techjockey Asset Management System enables you to add vendors and work accordingly. You can customize the vendors’ list and maintain them separately as well. You can enlist the products you are involved with the vendor...
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  • 25
    AWS License Manager
    Set rules to manage, discover, and report software license usage. AWS License Manager makes it easier to manage your software licenses from vendors such as Microsoft, SAP, Oracle, and IBM across AWS and on-premises environments. AWS License Manager lets administrators create customized licensing rules that mirror the terms of their licensing agreements. Administrators can use these rules to help prevent licensing violations, such as using more licenses than an agreement stipulates. Rules in AWS...
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  • 26
    Activation Tools

    Activation Tools

    softWORKZ Innovation Inc

    One cloud-based solution to work across Windows, Mac, iOS, LINUX, VM’s, Android, Raspberry Pi, and Web Activation. Over 20 years, we've developed our software licensing platform based on customer discussions and feedback. One-time license activation fee of $0.95 or less after your sale. Never pay anything else. Pay only when you sell your software. No monthly fees, no bandwidth fees, no code packs. All major OS's and all browsers are supported. License Activation codes can be used...
    Starting Price: $0.95 per software license.
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  • 27
    Accountable

    Accountable

    Accountable HQ

    Accountable can supercharge your risk management and empower your team by simplifying the process of managing risk across all levels of your organization, become compliant with HIPAA, GDPR, CCPA and more privacy laws, and build trust with your customers and partners. Easily comply with global privacy laws such as HIPAA, GDPR, CPRA and more using Accountable's easy-to-use solution for privacy compliance. Manage risk by identifying and mitigating vulnerabilities by using Accountable...
    4 Ratings
    Starting Price: $399.00/month
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