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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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89 Products for "customer" with 2 filters applied:

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  • 1
    Ant Media Server
    ... solutions supported with operational management utilities. Ant Media Server in a cluster mode dynamically scales up and down to enable our customers to serve from tens to millions of viewers in an automated and controlled way. Ant Media Server provides compatibility to be played in any Web Browser. In addition, Live Streaming SDKs for iOS, Android, React, Flutter, and JS are provided freely to enable customers to expand their reach to a broader audience.
    220 Ratings
    Starting Price: $99 per user per month
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  • 2
    Eyezon

    Eyezon

    Eyezon

    Make eyeing into buying. Connect and interact with your customers online as if they were shopping in your physical store. Sell more 41% increase in conversion after watching just one live video stream. Customer interactions reimagined 80% of customers prefer video over written content about products. Digitize powerfully. Turn your in-store employees into a digital sales team with just a few clicks. Integrate Eyezon’s highly customizable button in just a few steps. Engage with customers...
    Starting Price: $1
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  • 3
    Stage TEN

    Stage TEN

    Stage TEN

    Easily add e-commerce to live streams and connect with customers on your site. Make purchasing a seamless part of interactive storytelling. Engage on a whole new level with real-time votes you control. Delight audiences with a conversational commerce experience. Mix live streams from anywhere, add and control clips, graphics and interactions and multistream to social networks. Chat and transact with customers in real-time, thank them right on screen and multistream to social networks. At Stage...
    Starting Price: $15 per month
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  • 4
    Zuddl

    Zuddl

    Zuddl

    Simplify your event workflows by unifying multiple tools for exceptional attendee experiences and insights. Choose some, or all modules that are relevant for you to create your ultimate event experience ⚡️ Create custom registration flows and complex branching with our flexible registration and ticketing system ⚡️ Treat your speakers and exhibitors like royalty with a streamlined portal experience ⚡️ Create 100% customizable and brandable event apps ⚡️ Integrated onsite solutions...
    2 Ratings
    Starting Price: $2000
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  • 5
    KPOINT

    KPOINT

    KPOINT

    KPOINT is a state-of-the-art cloud-native platform and related solutions enable users to create, store, manage and securely distribute video content for “videofying” business functions such as corporate communication, knowledge sharing, learning & development, marketing & sales and, customer experience. The platform hosts capabilities for making videos searchable and interactive in addition to providing a wider reach and a better understanding of the content. Along with an innovative on...
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  • 6
    Firework

    Firework

    Firework

    Looking to engage your customers better? At Firework, we specialize in creating interactive and engaging digital storefront experiences. Our state-of-the-art video commerce solution combines shoppable video and livestream technologies to create a seamless shopping experience that drives sales and fosters deep emotional connections with your customers. But our platform offers more than just an immersive shopping experience. We also provide critical insights into customer behavior...
    1 Rating
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  • 7
    Plussh

    Plussh

    Plussh

    This live video application will be branded with the client’s colors allowing this company to show everyone, and especially its employees that it is resolutely in the digital transformation. Thanks to close collaboration between Plussh’s teams and the client, the application will also have the desired behaviors: dissemination and notification of employees or groups of employees, dissemination to an intranet site, to a private and secure channel developed by Plussh and in the customer’s colors...
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  • 8
    Melon

    Melon

    Melon

    5 clicks and you are live. Simple! Web-based live streaming studio. No downloads. Stream for free to Facebook, YouTube, LinkedIn, Twitter, and other platforms in 5 clicks. Invite guests, screenshare, customize with themes + more. Make it yours by adding your logo, header, overlays, custom backgrounds, running ticker, and more. Stream in 1080p. As a host you have complete control over how your podcast appears when you stream. With scheduling, you can plan and share with guests ahead of time. You...
    1 Rating
    Starting Price: $15 per month
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  • 9
    Eventmix

    Eventmix

    Eventmix

    Run virtual & hybrid events while being in control of the entire experience. Your Website. Your Brand. Your Data. Your Users. Customize the event with your own branding and URL. Offer an amazing experience to your attendees from your own event website. From our very intuitive events builder, with just a few clicks your event is set up and ready to go. From user registration to live streaming, everything is ready so you can relax and focus on creating a great event. Yes, it’s free to set up...
    Starting Price: $2
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  • 10
    Worship Channels

    Worship Channels

    Worship Channels

    We offer easy to use online tools for your church or organization. Our customer support team members are standing by to serve you. How can we help you? Start big or start small, the choice is yours! We have many plans to choose from that fit every budget. Need a special plan created just for you? No problem. Customized plans are available. Our helpful customer service technicians will show you how easy it is to begin broadcasting your event, concert, church service, funeral, wedding, conference...
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  • 11
    SHOPRS

    SHOPRS

    nSales

    Live shopping is the perfect way to increase your sales while interacting with your customers locally and directly. Use our App to stream Live to Facebook and turn your overlays on/off while you record. Overlays present the title, image, price, and trigger words in a fashionable style. The SHOPRS LIVE app connects to SHOPRS, giving you the freedom to record and present your products simultaneously. With Live shopping, you broadcast live via Facebook. Live shopping combines the personal...
    Starting Price: $39 per month
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  • 12
    vFairs

    vFairs

    vFairs

    vFairs is the complete virtual event platform that helps event organizers host unforgettable life-like virtual events. These include virtual conferences, trade shows, job fairs, university open days, auto shows, and much more. This platform stands out with its realistic 3D environments, powerful networking tools, multiple webinar options, animated avatars, end-to-end project management, and unbeatable 24/7 customer support. vFairs offers one of the widest feature sets you’ll come across...
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    10 Ratings
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  • 13
    Vancast Cloud Video

    Vancast Cloud Video

    Vancast Comunicación on-line

    Vancast Cloud Video is the go-to platform for hosting professional live and on-demand events. With Vancast, you can create a unique, fully branded event page that reflects your company's identity and captures the attention of your target audience. Customize your page with engaging visuals, multimedia content, and action buttons that drive conversions. Our platform provides seamless streaming, real-time analytics, and secure hosting, ensuring a flawless event experience for your attendees...
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  • 14
    Basket Score

    Basket Score

    Basket Score

    Basket Score is a tool that allows you to make professional live streaming by creating a custom scoreboard that shows all the information about the match in real-time. With our tool, you can score points, fouls, timeouts and quarters in order to make the viewer’s experience much more inclusive. The website is very intuitive and allows you to manage the score of each game, to enter your own roster, to show individual fouls (in addition to those team) and to show a custom logo.
    Starting Price: €6/month
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  • 15
    Yostream

    Yostream

    Yostream

    A browser-based live streaming software that allows users to stream smoothly even from a low-end PC, Yostream assists gamers, teachers, journalists, marketers, fashion experts, chefs, and other content creators to excel in their work. Its multistreaming service lets users maximize their engagement while simultaneously broadcasting the stream on multiple social media platforms and custom RTMP destinations. With its custom branding feature, users can personalize their logos, themes, backgrounds...
    1 Rating
    Starting Price: $34.49
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  • 16
    Lumia Stream

    Lumia Stream

    Lumia Stream

    Lumia Stream connects streamers on Twitch, YouTube, TikTok, and Facebook allowing seamless integrations for Overlays, Chat Bots, Alerts, Smart Lights, OBS, and much more.
    Starting Price: $4.99/month
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  • 17
    streamGo

    streamGo

    streamGo

    We're streamGo, experts in live video streaming and online events. From virtual and hybrid events to webinars and live streaming, global brands including Sony, TikTok and Speedo use us to engage their online audiences. Our customers love our innovative, intuitive engagement technology including chatGo (our event networking app) and discoverGo (our searchable on-demand hub), as well as interactive polls and games as standard. We know you need flexibility with your event platform, which...
    4 Ratings
    Starting Price: £995 per month
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  • 18
    AWS Elemental
    ... delivery. Prepare file-based content for on-demand broadcast and multiscreen delivery. Manage video networks for live and on-demand content. Connect a live video source to AWS Elemental MediaLive. The most purpose-built capabilities of any cloud to help customers transform content production, media supply chain, broadcast, direct-to-consumer & streaming, and analytics. Customers reinventing media and entertainment with AWS.
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  • 19
    Maestro

    Maestro

    Maestro.io

    The all-in-one interactive video management solution built for the next generation of content, without the coding. Express your brand vision with a destination that looks and feels like you all in just a few clicks. Intuitive user-friendly editor and design tools allow you to completely customize the entire experience. Curate as many custom content channels as you want, each with their own unique experience, purpose and value. Shape how your audience can watch and navigate across your content...
    Starting Price: $99 per month
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  • 20
    Daily

    Daily

    Daily

    Add live video and audio experiences to any product. Start with our Daily Prebuilt user interface, or create custom layouts with our APIs. We offer a fully supported Daily Prebuilt user interface and additional lower-level APIs that give you total UI/UX flexibility. Start by cloning our sample repos. Change from prebuilt to custom at any time while still using the same APIs. Daily Prebuilt is our plug-and-play embed. It’s a fully working video chat with features like HD screen sharing, text...
    Starting Price: Free
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  • 21
    EventStub

    EventStub

    Eventstub Technologies

    ... to create a virtual event that is custom-tailored to your specific needs. With EventStub, you can choose from a variety of pre-made templates or create your own custom template. You can also add features such as video streaming, chat rooms, and Q&A sessions to your event. With EventStub, you can create a custom URL and an event landing page for your event and share it with your attendees. You can also use EventStub Ticketing system to collect registrations for your event.
    Starting Price: $2.99
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  • 22
    1Social

    1Social

    1Social

    Live streaming functionality is available up to a 1000 concurrent members with a basic monthly subscription package. Up to 1k hours of courses can be stored on our server within the same basic package. Same basic package offers e-commerce storefront functionality. Payment gateways are currently available through Stripe as well as other payment processor instructions Paid users are enabled with functionality to create a space, and can choose different settings to customize each space...
    Starting Price: $39 per month
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  • 23
    Notified Studio
    Connect with your customers, prospects, employees, and partners around the world. Studio webcasting technology is the industry standard for live, simulive and on-demand broadcasting options. Notified’s award-winning webcast platform, Studio, provides companies with a simple and cost-effective solution to deliver exceptional webcasts to global audiences. Equipped with powerful interactive tools and features, the platform not only enhances the webcast experience but also provides comprehensive...
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  • 24
    Reactive

    Reactive

    Reactive

    95% of your website visitors won't convert. Reactive makes it easy to turn visitors into customers on your ecommerce store through live streamed shopping events.
    Starting Price: $99 per month
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  • 25
    Streaming Media Hosting

    Streaming Media Hosting

    Streaming Media Hosting

    Anyone can deliver content, but the team behind Streaming Media Hosting’s award winning content delivery network is passionate about empowering clients with the innovative solutions they need to compete online today. Whether a simple live broadcast or custom platform built to interact with millions of viewers worldwide, you can rely on Streaming Media Hosting to help understand your needs, evaluate, and implement effective solutions. Our proprietary technologies and robust online management...
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  • 26
    Sparkly

    Sparkly

    Sparkly Live

    Video commerce is already huge, so we have developed a video production platform that sells. It’s time to showcase your products to customers! Improve your sales, get new customers, generate leads, boost conversion. And do it all without involving a team of video professionals. Finally you can. Plan and manage your live streaming sessions with our timeline. Just drag and drop widgets onto the plan and simply click to launch actions while streaming. Sparkly is fully integrated with any media you...
    Starting Price: $50 per month
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  • 27
    Hopin

    Hopin

    Hopin

    ..., and happy attendees. Organizers can achieve the same goals of their offline events by customizing their Hopin events to fit the requirements, whether it's a 50-person recruiting event, a 500-person all-hands meeting, or a 50,000-person annual conference. Hopin is built knowing every event is unique. Host full-scale conferences with multiple stages, sessions, networking, and expo booths. Gather people at your customized Hopin event and let them interact and learn together.
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    14 Ratings
    Starting Price: $99 per month
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  • 28
    Screach

    Screach

    Screach

    ... aligned to your customer’s interests. Increase profitability. Increase the awareness of your venue’s live sports, events and F&B promotions, as well as remove unnecessary print media, saving time and reducing operating costs. Access live sports on your terms. The sports market is changing and our fresh approach to the way that pubs and bars harness the power of live sports to get a return on their investment has become a reality. Offering reduced existing subscription costs
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  • 29
    digital delegate
    Bespoke online and hybrid event venues customized to give your delegates an engaging, branded experience. Simple. private, branded online venues with real world touchpoints and personal support. digital delegate combines all the features you need with full customization and an experienced and responsive team. Combine a large broadcast experience with personal networking, round tables and interactivity. Hosting audiences from 50 to 5000, digital delegate draws together experience in event...
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  • 30
    YouCam

    YouCam

    Cyberlink

    Turn your webcam into a live video studio. Integrate YouCam seamlessly into video call services like Skype, Zoom & U Meeting, as well as Facebook and YouTube Live or even Twitch. Apply real-time skin enhancements and makeup to look your best. Add life to your meetings, streams, and broadcasts with over 200 augmented reality effects, customized titles and images. Use YouCam during your live streams to engage with your community of followers in a uniquely compelling way and grow your fan base...
    Starting Price: $34.99
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