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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Skeepers

    Skeepers

    Skeepers

    A SaaS solution for all your Customer Engagement needs including management, marketing activation and measuring ROI. We help brands build a new and balanced relationship to grow in a consumer led era. Solutions to improve the relationship between brands and their customers. Turn customer experiences into business opportunities. We help companies capture their customer information to make data-driven decisions and improve their business. Transform your customers into valuable contributors...
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  • 2
    Eyezon

    Eyezon

    Eyezon

    Make eyeing into buying. Connect and interact with your customers online as if they were shopping in your physical store. Sell more 41% increase in conversion after watching just one live video stream. Customer interactions reimagined 80% of customers prefer video over written content about products. Digitize powerfully. Turn your in-store employees into a digital sales team with just a few clicks. Integrate Eyezon’s highly customizable button in just a few steps. Engage with customers...
    Starting Price: $1
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  • 3
    vClerk

    vClerk

    vClerk

    A face-to-face video chat widget to make it easier for your customers to buy what they are searching for by showcasing and comparing products and their features.
    Starting Price: Free
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  • 4
    Whisbi

    Whisbi

    Whisbi

    We can predict the purchase intention of any website visitor and talk only to the people that actually need help. How cool is that? Bring the in-store experience online and connect the ready-to-buy users to your stores, call centers or showrooms. Generate real time brand connections and create powerful conversational overlays about your products. Engage with your customers in real-time and increase your sales through interactive shoppable live streams. Whisbi Engage is designed to inspire...
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  • 5
    HERO

    HERO

    HERO

    Bring the personal touch of in-store shopping to your online store. Set your online experience apart, empower your store staff, experts or influencers to assist online shoppers. With Hero, one in four customers will go on to buy and spend up to 70% more. Your customers love to watch, chat and video call. Now they can shop with you the same way. Bring products to life by adding the power of authentic, one-to-many video shopping to your online store. Assist shoppers with live 1-on-1 product...
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  • 6
    Social Chat

    Social Chat

    Social Chat

    Engage and convert customers through social livestreams and personalized shopping experiences. Social Chat allows you to interact with customers as if they are shopping in store. This enables brands to provide real time suggestions and recommendations. Customers can also interact with your brand and other shoppers in real time. Significant increase in add to cart and checkout rates. Build your customer database directly from livestream events. Powerful analytics to help you understand the path...
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  • 7
    Confer With

    Confer With

    Confer With

    Confer With is a video commerce platform that allows your team to give real-time advice on what to buy as they would in-store. It is the easy way to convert more sales and grow customer loyalty with truly personalised online shopping experiences. Your team can engage live with customers, upsell, cross-sell and even add promotions to customer baskets during live video shopping experiences. Confer With blends live video with your eCommerce platform, giving access to your entire catalogue...
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  • 8
    Live Me Up

    Live Me Up

    Live Me Up

    Live Me Up™ is a unified live streaming platform for live shopping, shoppable video and more. Own your customers’ engagement, own your growth. Live Me Up™ is a unified live streaming platform that gives online brands direct ownership of their customers’ engagement, empowering them to turn live shopping events into long-lasting emotional relationships, at scale. With Live Me Up, brands can create and host unlimited live events with rich engagement features that make customers feel listened...
    Starting Price: $49/month
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  • 9
    Firework

    Firework

    Firework

    Looking to engage your customers better? At Firework, we specialize in creating interactive and engaging digital storefront experiences. Our state-of-the-art video commerce solution combines shoppable video and livestream technologies to create a seamless shopping experience that drives sales and fosters deep emotional connections with your customers. But our platform offers more than just an immersive shopping experience. We also provide critical insights into customer behavior...
    1 Rating
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  • 10
    Bambuser

    Bambuser

    Bambuser

    Sell with expertise, storytelling and skyrocketing engagement on your e-commerce with up to 36% add-to-cart. Best in class shopping experience. Bambuser already enables retailers and brands in 195 countries, join us! Keep your viewers longer, engage with them more and excel in conversion, it’s easy! Video consultations for personal shopping and customer care, with dynamic product display and add-to-cart. Make interactive video the heart of your customer experience! Tap into the knowledge...
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  • 11
    BuyItLive

    BuyItLive

    BuyItLive

    BuyItLive enables live video purchases with simple, comment-based shopping commands. It's like magic. Converting your effort into sales has never been easier. Don’t waste valuable time invoicing, make shopping simple and fun for both you and your customers! BuyItLive uses cutting-edge technology to track social media comments during your sales and capture purchases, no more invoicing! Showcase your products like a pro! Give your customers the best shopping experience possible with your own...
    Starting Price: $44 per month
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  • 12
    Livby

    Livby

    Livby

    Welcome to the world of livestream shopping with Livby. Shop the latest trends and connect with your favorite brands and creators. Ask questions, receive style recommendations and browse exclusive clothing and accessories. Discover new brands and creators. Add your favorite items directly to your cart while watching livestreams. Ask questions and engage with the seller and other viewers. Apply as a brand or creator. Curate your product inventory and start selling live. Answer customer questions...
    Starting Price: Free
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  • 13
    Streams.live

    Streams.live

    Streams.live

    Use our live shopping solution to connect with your audience and establish trust. Selling products becomes fun and engaging. Live shopping is a new and fun way to buy goods and services. It’s like video shopping for the space age. Go live and connect with your audience, build a live community and sell the products you’re passionate about. Photon is our real-time video technology. It helps you create amazing conversations between your customers and you. Live Brain is our Live Shopping AI...
    Starting Price: $199 per month
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  • 14
    GoLive

    GoLive

    GoLive

    Turn customer data into intelligence. GoLive is the first platform that blends white label live stream shopping with real-time analytics and artificial intelligence to turn customer data into intelligence. Discover our advanced stream commerce platform, offering a revolutionary shopping experience, with better engagement and conversion rate. With our 30 days trial, you will have full access to GoLive for free! Try out the most advanced Live Stream Shopping platform in the market. Complete...
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  • 15
    Live Commerce
    Unlock real-time interactive shopping experiences to boost online sales and increase customer engagement for your eCommerce business. Live Commerce is the manifestation of Visionet’s promise to revolutionize customer experience through product innovation and experience design. It is a live streaming marketplace where sellers can create their shopping channels and host live streaming shows to sell directly to a global audience. Retain your brand experience fully. Moderate chats & interactions...
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  • 16
    Reactive

    Reactive

    Reactive

    95% of your website visitors won't convert. Reactive makes it easy to turn visitors into customers on your ecommerce store through live streamed shopping events.
    Starting Price: $99 per month
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  • 17
    Sparkly

    Sparkly

    Sparkly Live

    Video commerce is already huge, so we have developed a video production platform that sells. It’s time to showcase your products to customers! Improve your sales, get new customers, generate leads, boost conversion. And do it all without involving a team of video professionals. Finally you can. Plan and manage your live streaming sessions with our timeline. Just drag and drop widgets onto the plan and simply click to launch actions while streaming. Sparkly is fully integrated with any media you...
    Starting Price: $50 per month
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  • 18
    Smartzer

    Smartzer

    Smartzer

    ... the best experience for consumers. Supercharge your live streams by giving them an interactive boost and an engaging edge over regular content. Allow customers to easily discover your products. Instant Add to Cart function enables a seamless shopping experience without leaving the live stream. Make any part of your video shoppable & interactive through a beautiful customisable overlay that engages your customers beyond awareness.
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  • 19
    Livescale

    Livescale

    Livescale

    ...Commerce, customers can buy from brands instantly, without leaving the experience. Livescale’s white-label Live Shopping solution provides retail brands with an opportunity to engage, recruit and sell to customers, regardless of physical location. Perfect for malls and department stores, use Livescale to offer a branded Live Shopping experience with full brand control, seamless user checkout and detailed first-party analytics.
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  • 20
    Degpeg

    Degpeg

    Degpeg

    Degpeg is a Full-stack Live Commerce/Communication video platform, enabling businesses to connect with consumers instantly via audio-video bot for pre-sales and post-sales interactions. It offers- 1. Live communication platform: The live communication platform helps businesses to connect with potential customers in real-time through audio and video interactions. It converts leads into sales and connects offline stores with online consumers, ensuring seamless connections and convenience...
    Starting Price: Free
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  • 21
    TalkShopLive

    TalkShopLive

    TalkShopLive

    An always live social shopping network, with your favorite brands, artists, celebrities, and useful products. We’ve built the first online platform for live streaming and home shopping shows with a built-in buying experience that anyone can use. We hope to empower everyone, from entrepreneurs to home chefs, budding fitness gurus, or the average social media user. TalkShopLive lets you host your own streaming show and move product that inspires and betters your customer, speaking directly...
    Starting Price: Free
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  • 22
    Sprii

    Sprii

    Sprii

    Sprii is the world’s only solution that lets you host live shopping events on both social media and your website to maximize reach without increasing workload. We integrate with all the most recognized tools in the e-commerce industry which makes it way easier for anyone who wants to start selling products through live streams. At Sprii, we keep developing new features to increase sales, engagement, and view time, to make our customers' success even bigger. Features like live reminders...
    Starting Price: $99/month
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  • 23
    Phygitalmax

    Phygitalmax

    Kochar Infotech

    ...Commerce more human and engaging. PhygitalMax ensures customers receive a personalized, interactive shopping experience anytime, anywhere. 🚀 Boost sales with live commerce—experience PhygitalMax today!
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  • 24
    Channelize.io

    Channelize.io

    Channelize.io

    ... Engagement to Boost Sales and Enhance their Brand Perception by connecting better with their Buyers and Showcasing their products in manners that lead to Informed, Trusted, and Accelerated Purchases by buyers. Our Platform has shown great results for our customer Brands by increasing Sales by 36%, Boosting Engagement by 5X, and reducing Cart Abandonment by 50%. Please Book a Demo with us to see our Platform in action.
    Starting Price: $49.00/month
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  • 25
    Instagram
    We put people first, and value craft and simplicity in our work. Our teams inspire creativity around the world, helping over 1 billion people create and share. Download the Instagram logo and other assets for use on your website, in your store window, or for other marketing materials. Tap into people’s passions to create deeper relationships with your business online and off. Tell your story using unique creative tools and immersive formats that inspire action. Connect to new customers...
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    17 Ratings
    Starting Price: Free
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  • 26
    Popshop Live

    Popshop Live

    Popshop Live

    ... a conversation with customers live, answer questions, host giveaways, or invite a guest to co-host with you. Add new product listings on the fly, without stopping your stream. We take care of the payment and shipping details. Find stores that go live weekly, featuring clothing for men and women, vintage and cutting-edge fashion, streetwear, shoes, accessories, jewelry, gadgets, home goods, wellness, beauty, athleisure, art, books, collectibles, toys, beauty, music, and so much more.
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  • 27
    Clicktivated

    Clicktivated

    Clicktivated

    ... they desire! Clicktivated’s personalized, interactive video experience both informs and educates. Information is easily accessible to learn more about places, products, and experiences. Our break-through technology leverages simple and elegant design with valuable behavioral data about what resonates with your customers. After your live-streamed event, Clicktivated creates a shoppable, recorded video that can be re-distributed instantly.
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  • 28
    ShopShops

    ShopShops

    ShopShops

    Discover products around the world through the magic of livestream shopping. Scan the QR code to download the app and start shopping. Shop the greatest deals from brands you love and discover new favorites. ShopShops is the premiere live shopping destination. Our hosts bring you to some of the most iconic and trending boutiques, designer stores & sample sales in New York City, Los Angeles, Milan, Tokyo, and more through the power of our livestream shopping platform. Live events feature a...
    Starting Price: Free
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  • 29
    Whatnot

    Whatnot

    Whatnot

    Whatnot has a dedicated support staff to help you and your customers deal with any issues they have using the app or with their orders. Our engineering team is always innovating to provide you with the tools you need to manage your business on Whatnot. You’ll get to engage and connect with your live audience, getting real-time feedback, product suggestions, and maybe even song requests! Become an auctioneer! Simply set a starting price and time limit for the item you’d like to run and just like...
    1 Rating
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  • 30
    Immerss Live Commerce
    Immerss Live Commerce is a unified live-commerce platform designed to transform online shopping into interactive, human-led experiences. The platform enables brands and retailers to run live shopping events, support 1-on-1 virtual co-shopping sessions, and engage customers via AI-powered chat agents, all integrated directly into their website. It provides shoppable video streams, real-time chat during events, and recorded shoppable content, allowing viewers to buy products while watching...
    Starting Price: $66 per month
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