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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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501 Products for "customer" with 2 filters applied:

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  • 1
    OMNITRACKER
    OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient,...
    1 Rating
    Starting Price: $20000 one-time payment
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  • 2
    Apptivo

    Apptivo

    Apptivo

    Discover how Apptivo CRM Software can help attract, engage, retain and delight more customers. No more juggling between various apps. Increase your productivity and boost your client relationship by managing your Customers, Finances, and Support right from your pocket. Get all the following apps in one CRM, Invoices, Projects, Work Orders, Timesheets, Orders, Estimates, Help Desk, Expenses Reports. A simple online CRM system to store contacts, reminders, files, and communication history...
    Starting Price: $10.00 per user per month
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  • 3
    Smith.ai

    Smith.ai

    Smith.ai

    Smith.ai is a leading provider of 24/7 virtual receptionist services, combining artificial intelligence with live, North America-based agents to deliver exceptional customer engagement. Their offerings include call answering, lead qualification, appointment scheduling, and payment collection, all tailored to meet the unique needs of businesses across various industries. By integrating with popular CRM and calendar systems, Smith.ai ensures seamless communication and efficient client management...
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    10 Ratings
    Starting Price: $140/month
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  • 4
    ContractHero

    ContractHero

    ContractHero

    ContractHero is ideal for mid-sized and enterprise businesses seeking streamlined contract management. Our AI-powered platform brings efficiency to managing and creating contracts, deadlines, and reminders with automated analysis, OCR, and custom categories and prompts. ContractHero reduces errors, cuts costs, and keeps teams on track. Full-text search, AI summaries, and comments drive faster, clearer contract work. With flexible integrations, e-signatures, multi-client support, user role...
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    12 Ratings
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  • 5
    AnswerFirst

    AnswerFirst

    AnswerFirst

    Our Virtual Receptionists work 24/7 at a fraction of the cost of a full-time receptionist working 40 hours a week. Statistics repeatedly show that there is an 80% chance a caller will not leave a message on a voicemail system and that most will hang up after 5 rings. Many businesses combat this issue by outsourcing traditional telephone reception services. Our professionally trained Customer Service Representatives can answer your phone calls just as you would. They can also transfer calls...
    Starting Price: $30 per month
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  • 6
    Nexa

    Nexa

    Nexa

    Let our 24/7 virtual receptionists handle your calls, texts, chats, emails, sales and scheduling. Our answering service is always open for your customers. We do more than just answer phone calls. Our bilingual and highly trained virtual receptionists help grow revenue and deliver a premium customer experience for businesses of all sizes. Whether you’re an SMB looking to punch above your weight class or a large enterprise seeking scalability and staffing, Nexa's virtual receptionists have you...
    Starting Price: $200 per month
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  • 7
    Go Answer

    Go Answer

    Go Answer

    ... to deliver exceptional customer service to each and every customer, 24-hours a day. And, you’re going to be surprised to discover just how affordable it is. Your customer or client wants to talk to someone now—but they’re not necessarily ready to have a voice chat. That’s where Web Chat Services come in, providing the immediate response they need to feel like a valued customer, even online.
    Starting Price: $50 per month
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  • 8
    Inception CRM
    Inception CRM is a robust and user-friendly CRM solution for primary and specialty care as well as retail pharmacy life science field sales teams. A GDPR-compliant solution, Inception CRM is fully adapted to the needs of European life science organizations. It offers end-to-end support to reps in the field, helping them plan, execute and optimize their sales campaigns. Inception CRM guides users through their daily tasks, while providing valuable insight into their customers, territories...
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  • 9
    Callsite Solutions

    Callsite Solutions

    Callsite Solutions

    We are a company that delivers call center solutions located in El Salvador, Central America. Providing leads, sales, support, and customer service that your company needs. Callsite Solutions is a nearshore (bi-lingual) contact center that specializes in customer care and sales while also offering a wide variety of business support services. Our workforce is well-trained and experienced, and they work with cutting-edge technology to suit your operating requirements. Every customer has unique...
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  • 10
    MASCO Services Call Center

    MASCO Services Call Center

    MASCO Services Call Center

    The MASCO Services Call Center, a subsidiary of Longwood Collective, Inc., keeps hospitals, colleges, physicians and businesses connected to callers 24 hours a day, 7 days a week. We combine the latest technology with professional personalized services, bilingual capabilities, customized plans and unmatched commitment to quality customer service. A key reason why more healthcare providers are turning to MASCO Call Center as their overflow call service provider is that we keep your patient...
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  • 11
    TeleRep

    TeleRep

    TeleRep

    Business owners know that having a live operator answer phone calls any time of the day, every day of the year – 24/7 – leaves a lasting, positive impression on customers. TeleRep’s operators are highly trained, experienced individuals who realize the importance of the service they provide. When a customer calls your number they’ll be greeted by a happy, alert person who can answer questions, relay messages and make appointments. At TeleRep, our operators never write their messages on paper...
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  • 12
    Apello

    Apello

    Apello

    Don’t let business opportunities pass you by. Ensure that your customers’ needs are met with Apello, a live answering service. In service since 1934, we are one of the most experienced answering services in the country. Our experience, commitment to your business, and continual quality training ensure that your customers are taken care of 24 hours a day, 365 days a year. Over our many decades of service, Apello has worked with over 40 industries. The medical, contracting, and legal fields...
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  • 13
    e-PA

    e-PA

    e-PA

    Capture opportunities and ensure your customers speak with a real person, not a voicemail box. Every call is professionally answered by your PA, who understands your business as if based in your office. e-PA works as your full-time secretary and helps win you business, however, your customers choose to communicate. Benefit from round-the-clock coverage and first-class customer service support, no matter how big you grow. e-PA can work as your full or part-time secretary, protecting your...
    Starting Price: $55.24 per month
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  • 14
    LawKPIs

    LawKPIs

    LawKPIs

    LawKPIs is a reporting solution designed for Clio users and PracticePanther users. Empower your firm as a business by measuring performance and spending time on the things that matter. LawKPIs is easy to use and you’ll be up and running quickly. Enjoy reports and visualizations that work for you right out of the box. Every firm is unique so we provide custom reports that match your needs. Clio, Rocket Matter, PracticePanther, Lawmatics, QuickBooks, and others as well as Google Analytics. Unlike...
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  • 15
    Acviss

    Acviss

    Acviss Technologies

    Acviss is a leading brand protection and anti-counterfeiting company safeguarding over 400 million products and 80+ brands globally. Acviss safeguards your supply chain against fake and fraudulent products across online and offline channels! The end-to-end system offers a unique approach to label production, ensuring that products remain non-replicable and tamper-proof. Customers can verify the authenticity of the products and monitor them across the supply chain using our mobile...
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  • 16
    Lawgic AI

    Lawgic AI

    NeuroSense

    Automate extraction, exploration and decision making with custom AI models.
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  • 17
    913.ai

    913.ai

    913.ai

    Empower your teams with AI Agents and explore next-generation efficiency. We enable deploying custom agents in no time, customized, integrated and impactful. Use customized solutions within a few days live in production via our proprietary infrastructure. Focus on your core business while we run and maintain your AI solution cost-efficient. Our agents can take over hundreds of use cases in high-stakes environments where complex reasoning and accuracy are essential. Automatically draft reference...
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  • 18
    SMART Software
    Field service management software for every industry. From streamlining routes to in-depth reporting and analysis, SMART Software is with you side by side to help your service company thrive and expand. Our top-notch software support team constantly proves itself to be the best in the business and includes on-site training. Streamline your operations while keeping all of your important customer and business data in one place. Our inventory management, equipment tracking, time management...
    Starting Price: $74.99
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  • 19
    Word LX

    Word LX

    Infoware

    Word LX by Infoware is a world-class template management system that offers customized, firm-branded templates and powerful editing tools to help produce accurate and consistent legal documents. Designed specifically for legal professionals, Word LX helps simplify document creation and formatting, improve document quality and accuracy, increase productivity, and boost profitability. By leveraging Word LX, you can produce high quality, consistently formatted legal documents easily...
    Starting Price: $250.00/year/user
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  • 20
    eSchedule

    eSchedule

    eSchedule

    eSchedule is the premier choice for first response organizations looking to upgrade to online scheduling while also integrating timekeeping, training records, online forms & more. The software is highly configurable and can also be customized to meet your needs. eSchedule includes 5-star customer support and works well for small volunteer organizations or larger departments with hundreds of employees. Pricing is modular meaning you only pay for the features you need. In business since 2004.
    Starting Price: $1,570/year
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  • 21
    ONEview

    ONEview

    Managed Maintenance

    With its powerful functionality and channel-friendly architecture, ONEview provides users across the channel with access to custom dashboards, reporting, and automated notifications and alerts for all upcoming service renewals, warranty expirations, and license renewals. ONEview can be white-labeled to offer your business a competitive differential while data security and segmentation protocols ensure customer information is always secure and accessible. ONEview offers key benefits...
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  • 22
    BlueDot

    BlueDot

    BlueDot

    BlueDot is the most user-friendly and modern solution for the Immigration Law Industry. We provide personalized customer service, a beautifully designed web-based application, and customizations to fit your business needs. BlueDot is the most user-friendly and modern software for immigration law firms and corporations. Our intuitive workflow and customizable options will help streamline your paperwork processes. And our online training and award-winning support guarantee a speedy learning curve...
    Starting Price: $100 per month
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  • 23
    TitanFile

    TitanFile

    TitanFile

    TitanFile is an award-winning secure file sharing and client collaboration platform. TitanFile is as easy to use as email, resulting in increased efficiency, cost savings and higher customer satisfaction while improving security and compliance. The TitanFile platform is comprehensive and supports diverse use cases and workflows such as secure file sharing, group collaboration, customer-initiated workflows, and shared mailboxes.
    3 Ratings
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  • 24
    Yousign

    Yousign

    Yousign

    Validate, sign and store all your documents online and deliver the best signing experience to your teams, partners and customers. Automate your signature processing with an easy-to-use application and/or an API adapted to your needs. Provide a smooth, simple and qualitative signing experience to all your users. Multiply the number of business opportunities managed by your teams with complete serenity, and strengthen your customer's commitment to your solutions. Easily create your requests, from...
    Starting Price: $25 per user per month
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  • 25
    FACT360

    FACT360

    FACT360

    ... individuals, documents and events. Customizable dashboards provide actionable insights. Identify exceptional activity without the need for user-defined rules or custom configuration. Early warning system to identify threats as they arise. Find key evidence during historical investigations. Identify key individuals based on activity, not intuition. A rational basis on which to take strategic decisions. Unsupervised Machine Learning with no need for user-defined rules or custom configuration.
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  • 26
    Klarity

    Klarity

    Klarity

    Manual review of customer contracts for revenue accounting impact is time consuming and painful. Each contract requires accountants to spend hours creating and populating new contract review checklists with metadata, dates, fees and non-standard terms— hours that could be spent on process innovation. Klarity automates this process on every level. All contracts are automatically reviewed against a bespoke checklist that is pre-populated by Klarity. Accounting impact, notes, and notifications...
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  • 27
    Conversational

    Conversational

    Conversational

    Callers expect prompt communication. We handle the expectations so you can delight them with your service. North American-based virtual receptionists answers like they are sitting in your office. Your attention is the core driver of your business. We help you keep your attention where it matters. Someone calls your business during the time you have designated for Conversational to answer. A Conversational receptionist answers the call with a custom greeting representing your business...
    Starting Price: $209 per month
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  • 28
    Roger

    Roger

    Roger

    Roger makes contracts easy and fun to sign. We turn the clunky PDF signing process into an app-like signup experience. Your customers fill, sign, and pay in one seamless flow. Customers can sign from any device via email or SMS. Roger removes signing friction from start to finish - so your sales never go cold. Roger removes signing friction from start to finish, so you can be confident that your agreement never goes cold. Made for fingers because people hate zooming around shrunken PDFs...
    Starting Price: $99 per month
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  • 29
    Airstrip AI

    Airstrip AI

    Airstrip

    Give a basic brief about the startup, what it does and some more, and Airstrip AI will provide you with the documents that fit your startup's specific scenario. Provide information about your business and some details specific to the document, to prepare a customized flow for ease and accuracy. Suggestions give you an idea of how to answer the question and also provide potential answers based on the context you provided. You can ask legal questions about your startup, and get customized answers...
    Starting Price: $49 per document
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  • 30
    SanE-Visa

    SanE-Visa

    SAN Softwares

    Boost productivity with CRM software for immigration consultants. Access a specialized system to manage leads, integrated SMS & email tools, and payment gateways. Equipped with cloud space CRM software for immigration. Capture leads from various sources, including websites, social media, and B2C platforms, along with automatic allocation of leads. Access detailed customer profiles containing contact information, communication history, purchase records, and preferences. Easily store and manage...
    Starting Price: Free
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