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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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50 Products for "customer" with 2 filters applied:

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  • 1
    HubSpot Customer Platform
    Put your customers first and grow better with HubSpot’s AI-powered customer platform. Connect your front office teams through a complete view of the customer journey. Use AI-powered tools to deliver a seamless customer experience Easily adapt to emerging industry trends and technologies. Traditional CRMs alone aren't enough to drive growth. Most aren’t designed for customer connection, which is critical in an AI-driven world where customers can explore, evaluate, and buy with efficiency...
    Starting Price: Free
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  • 2
    Klaviyo

    Klaviyo

    Klaviyo

    Klaviyo is the AI-first B2C CRM platform that helps you grow by integrating marketing, analytics, and customer service in one solution. Powered by unified data and built-in AI, it's faster and easier than ever to create personalized, lasting customer relationships. Klaviyo unifies your customer profiles by capturing every event, and then lets you orchestrate your email marketing, SMS marketing, push notifications, WhatsApp, and RCS campaigns in one place. Built-in AI agents plan and launch...
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    4,950 Ratings
    Starting Price: $0/month
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  • 3
    Identity Matrix

    Identity Matrix

    Identity Matrix

    Identity Matrix identifies provides person-level identification for 70% of your US web visitors (3-5x more than anyone on the market). Set up page intent and lead scoring rules, then store them directly in your CRM for direct outreach. On top of identification, Identity Matrix is the only software in the world that can provide person-level analytics, multi-touch attribution, and full 360 customer journey analysis. Understand exactly where every lead came from, understand the quality...
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    34 Ratings
    Starting Price: $149 per month
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  • 4
    MoEngage

    MoEngage

    MoEngage

    MoEngage is an Insights-led customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard From Fortune 500 enterprises such as Deutsche...
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  • 5
    Upollo

    Upollo

    Upollo

    Harness product, behavior, CRM signals, and more for smarter sales, customer success, and marketing that grows pipelines and accelerates NDR growth. For our users, they're adding massive revenue gains. We learn from and analyze billions of data points from businesses and users in nearly every country. Our platform is designed to empower teams to expand their user base, retain more customers, and convert more signups. Be alerted when there is intent to expand. Know where the opportunities...
    Starting Price: $799 per month
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  • 6
    Jornaya

    Jornaya

    Verisk Analytics

    Get a wider view of your customers’ journey. You know your customers — the interactions you’ve had, if they’ve made a purchase, and how they like to be contacted. But, you don’t know if they’re in-market for your services or where they are in their buying journey. We give you the knowledge to improve your interactions and better acquire, grow, and retain your customer base. Our LeadiD technology verifies TCPA consent in real-time, so you can ensure the wrong call or text is never sent...
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  • 7
    Smarketing Cloud

    Smarketing Cloud

    Smarketing Cloud

    ​Smarketing Cloud is a unified, AI-powered sales and marketing platform designed to streamline customer engagement and drive business growth. It integrates CRM, sales, marketing automation, and AI tools into a single interface, enabling businesses to manage contacts, build customer segments, and automate workflows effectively. The platform offers multi-channel marketing capabilities, allowing users to run campaigns across email, SMS, Messenger, WhatsApp, and more, with features like workflow...
    Starting Price: $500 per month
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  • 8
    Leadspace

    Leadspace

    Leadspace

    Connect the dots between companies and people with the leading B2B Customer Data Platform. Drive true Customer Obsession with Leadspace CDP. All the data you need to understand your customers - accurate & in real-time, in a single place. Artificial Intelligence (AI) that transforms data into clear next-step recommendations, including who to target, how & when. Turnkey integrations into Sales, Marketing & Digital Ad platforms to ensure omni-channel execution & alignment. Leadspace CDP lets you...
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  • 9
    Zoho SalesIQ
    Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management...
    4 Ratings
    Starting Price: $0/month
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  • 10
    HubSpot CRM
    HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform. HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service...
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    153 Ratings
    Starting Price: Free
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  • 11
    Refiner

    Refiner

    Refiner

    Refiner is a customer survey tool built specifically for SaaS, eCommerce and Membership sites. Ask your users any question while they are using your product with our beautiful & simple survey widgets - on brand and perfectly timed. Refiner integrates into your existing marketing & sales stacks seamlessly. Our integrations allow you to sync survey responses to the tools you already use in real time. Your CRM, email marketing automation platform, your backend API or good old Excel. Refiner helps...
    Starting Price: $29 per month
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  • 12
    ByRATINGS

    ByRATINGS

    ByRATINGS

    ByRATINGS is a cloud software solution that improves the conversion rate of sales leads based on a lead scoring predictive algorithm. We predict the behavior of your customers so that you can optimize your strategies and achieve better results. Predict the behavior of your customers to optimize your Acquisition, Engagement, Conversion and Retention strategies. ByRATINGS incorporates Predictive Marketing throughout the sales funnel to optimize both the KPIs of Marketing teams and the ROI...
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  • 13
    Entytle Insyghts
    Drive visibility, connectivity and revenue from your installed base. Introducing Entytle Insyghts: the first AI-powered Customer Install Base Recurring Revenue platform for B2B manufacturers. Entytle Insyghts is specifically designed not just to manage, but to help you recapture lost wallet-share, reduce churn and drive upsell within your installed base.
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  • 14
    Forwrd

    Forwrd

    Forwrd

    Set your KPI and Forwrd will create a predictive scoring model based on factors strongly linked to your KPI. Identify and prioritize leads faster and more accurately with predictive scoring. Rank accounts and their underlying leads methodically with account scoring. Prevent customer churn by identifying & understanding churn drivers. Detect product-qualified leads to improve lead prioritization and sales efficiency. Build a self-learning scoring model that automatically identifies new...
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  • 15
    Digioh

    Digioh

    Digioh

    ... ALL channels. Increase conversions with product recommendation quizzes, implement surveys to learn more about your customers, then personalize email or SMS conversations with this data - increasing the likelihood of both a new customer gained, higher LTV, and lower opt-out rates. With over 1400 customers, 200+ integrations, 2 billion zero-party data points collected daily, and a full-service team, you can trust Digioh to deliver incremental success in 30 days.
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  • 16
    PX

    PX

    PX

    PX is the world’s first transparent customer acquisition platform, providing a single marketplace for companies to acquire customers from hundreds of vetted and sought-after sources. The company provides solutions for marketers to grow and efficiently scale their customer base, and is active in the Home Services, Financial Services, and Insurance industries. PX is a lead exchange marketplace – a platform used to connect thousands of advertisers and publishers in an open exchange. We process...
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  • 17
    CloudLead

    CloudLead

    CloudLead

    Harness the true power of outbound by acquiring custom data that’s tailor made for your business. Power your sales and marketing decisions with Cloudlead’s custom data points to better personalize your outreach efforts. Maximize your investment on inbound and/or re-marketing activities with enriched verticals. Whether you’re looking for firmographic, technographic, demographic and lead insights, Cloudlead will add-on the insights you value most. Enrich with more verticals like hiring activity...
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  • 18
    Kommo

    Kommo

    QSOFT

    Kommo (formerly amoCRM) is the world's first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love its powerful analytics, reporting and automation tools. It's the perfect messenger-based sales solution for entrepreneurs and SMBs.
    2 Ratings
    Starting Price: $15/month/user
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  • 19
    LexisNexis Lead Integrity Attributes
    ... the high risk identities early in the customer acquisition process, significantly improving their ability to manage fraud and required institutional risk (legal and regulatory compliance issues arising from identity verification, suspicious or contradictory identities, fraudulent activities and governing regulations). These insights provide considerable costs savings in a lender's marketing efforts.
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  • 20
    Qualifyed.ai

    Qualifyed.ai

    Qualifyed Marketing

    Qualifyed.ai uses Machine Learning to create predictive lookalike audiences and Lead Scoring off 1st party data. Qualifyed.ai builds Lookalike Audiences for use on Facebook Ads and other Media buying platforms. This is done by using Machine Learning to train a model off of existing customers across over 3,000 demographic and personal attributed for what the ideal buyer "looks like". Once the model is trained, 96% of adults in the United States are then pre-scored on how closely they fit...
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  • 21
    Act-On

    Act-On

    Act-On Software

    Create meaningful and lasting relationships with your customers and measure your marketing success with ease by leveraging Act-on. This award-winning cloud marketing automation platform, Act-On aims to help businesses build their brand, drive demand, and expand customer relationships. As the only integrated workspace, Act-On empowers marketers to improve customer experiences by combining multiple marketing tools in a single application. Web visitors decide whether to explore or leave a site...
    Starting Price: $900.00/month
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  • 22
    Drip

    Drip

    Drip

    Drip is a world-class, feature-rich marketing automation, ecommerce CRM, and email platform for marketers and businesses looking to get to know their customers at scale. Drip offers a host of features to help marketers see their customers in full color. This includes tracking tools, automated workflows, multichannel marketing, prebuilt campaigns, one-off emails, content customization and segmentation, analytics and reporting, and more. It also natively integrates with leading marketing tools.
    4 Ratings
    Starting Price: $49.00/month
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  • 23
    Emercury

    Emercury

    Emercury

    Start your campaign by a specific lead behavior. This will allow you to build a highly customizable response for almost any situation in your marketing. Respond with messaging based on your customers’ behavior. Are you struggling with getting your email delivered? Tired of not knowing what going on with your campaign? Worried about getting your account blocked? Tired of the box support answers that dont help you? Well, you have come to the right place. Our Approach to delivery is to get your...
    Starting Price: $19.00/month/user
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  • 24
    ClosePlan

    ClosePlan

    ClosePlan

    Align Salesforce with your Sales Strategy. ClosePlan combines your Sales Strategy, Sales Process and Sales Methodology natively in Salesforce. ClosePlan helps sales execute on the things that matter – rigorous opportunity qualification, customer relationship alignment and sales process execution. Build org charts natively in Salesforce with easy-to-use drag and drop functionality. Create opportunity qualification scorecards based on any sales qualification methodology. Create repeatable best...
    Starting Price: $10 per user per month
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  • 25
    Kizen

    Kizen

    Kizen

    Faster, Smarter Growth. Kizen helps companies grow faster and work smarter by leveraging cutting-edge technologies like intelligent automation, digital assistants, big data, and AI. Our next-gen software platform with Zoe, the world’s smartest digital business assistant, supercharges productivity and accelerates profitable growth for marketing, sales and experience teams across the globe, enabling seamless personalization at scale.
    2 Ratings
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  • 26
    ActiveCampaign

    ActiveCampaign

    ActiveCampaign

    ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. ActiveCampaign holds the highest customer satisfaction rating among...
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    21 Ratings
    Starting Price: $15 per month
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  • 27
    Convertr

    Convertr

    Convertr

    The Convertr platform gives marketers visibility and control over data processes and lead quality to create higher performing demand programs. __________ Data impacts every area of your business, but outdated processes and quality issues hinder growth. Bad leads and poor data quality lowers marketing performance, slows sales, increases costs and causes inaccurate reporting. With the Convertr platform, your entire organization benefits and can stay focused on revenue driving activities...
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  • 28
    Mailchimp

    Mailchimp

    Intuit Mailchimp

    Mailchimp is a marketing automation platform boasting 11 million users worldwide to personalize every email and SMS for every customer using AI-powered insights and content creation tools. With a 99% delivery rate and over 300 integrations, Mailchimp helps businesses connect with their customers, foster repeat business, and build lasting brand loyalty while fitting into their existing workflows. Businesses including TEDTalks, Shutterstock, Boston Market, Nikon India use Mailchimp to drive...
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    131 Ratings
    Starting Price: $9.99 per month
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  • 29
    LeadBoxer

    LeadBoxer

    LeadBoxer

    LeadBoxer is a sophisticated lead generation and sales intelligence platform for small and large business-to-business (B2B) companies. As the most advanced online visitor identification and behavior tracking solution, LeadBoxer enables sales and marketing teams to identify and track online leads and customers, turn anonymous web traffic into actionable insights, and generate qualified leads in order improve business efficiency and grow their revenue stream. This software as a service (Saa...
    Starting Price: $99 /month
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  • 30
    Trumpia

    Trumpia

    Trumpia

    When your business needs to reach its customers or employees, nothing beats mass texting. But not all texting software are the same. Trumpia adds unique tools that take your business beyond spammy text blasts by targeting messages and automating chores. This way, you can deliver the right message to the right audience, all automatically. Our platform is cloud-based and offers a friendly user interface with an array of end-user tools. Trumpia empowers you to send tailored messages to the right...
    Starting Price: $195 per month
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