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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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1475 Products for "custom" with 2 filters applied:

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  • 1
    Shopify

    Shopify

    Shopify

    Shopify is a leading all-in-one commerce platform that enables businesses to start, build, and grow their online and physical stores. It offers tools to create customized websites, manage inventory, process payments, and sell across multiple channels including online, in-person, wholesale, and global markets. The platform includes integrated marketing tools, analytics, and customer engagement features to help merchants reach and retain customers. Shopify supports thousands of third-party apps and offers developer-friendly APIs for custom solutions. ...
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    11,359 Ratings
    Starting Price: $29 per month
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    Epicor BisTrack

    Epicor BisTrack

    Epicor Software

    ...Known for its comprehensive suite of tools, BisTrack streamlines operations by integrating inventory management, purchasing, sales, and delivery processes into a single, user-friendly platform. Its advanced reporting and analytics capabilities enable businesses to make data-driven decisions, optimize workflows, and enhance customer service. With robust mobile functionality and seamless cloud-based deployment options, BisTrack supports real-time collaboration and efficient operations across teams, ensuring businesses stay competitive in a fast-paced industry.
    456 Ratings
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  • 4
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 5
    Digital Wrench

    Digital Wrench

    VMT Software

    ...Whether you own an automotive repair shop, a motorcycle or ATV shop, a boat repair shop, a diesel and truck shop, RV Repair, OPE, or other types of machine repair shops, Digital Wrench is a simple yet excellent solution to help you streamline processes and reduce paperwork. Digital Wrench covers repair order tracking, inventory management, invoice history, customer tracking, time tracking, invoicing, marketing, customer scheduling, work orders, estimates, and much more. You can also customize the invoice printouts, several reports, and the vehicle/unit screen to match your business needs.
    81 Ratings
    Starting Price: $39.95/month
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  • 6
    OnTime 360

    OnTime 360

    Vesigo Studios

    OnTime 360 is an all-in-one software solution that is built to handle your custom delivery workflow. OnTime offers a powerful ready-to-use platform with a complete customer web portal, driver mobile app, dispatcher interface, and management suite. OnTime also comes with flexible add-on tools including open API, an EDI extension, a custom SDK, and prebuilt accounting software integrations to QuickBooks, FreshBooks, and XERO.
    2 Ratings
    Starting Price: $99/month
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  • 7
    QBench

    QBench

    QBench

    The modern, flexible, easy-to-use LIMS. QBench enables our customers to get a LIMS up and running faster. Automate your entire lab with our developer-friendly API, Inventory Management, Customer Portal, Billing, and Quality Management System modules. QBench is a cloud-based Laboratory Information Management System (LIMS) that enables labs to streamline their entire testing workflow, from sample receiving to automated results reporting.
    133 Ratings
    Starting Price: $249/user/month
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  • 8
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low-connectivity environments. ...
    12 Ratings
    Starting Price: $55/month per user
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  • 9
    TrakIT

    TrakIT

    Bitmetric Technologies

    ...We have also developed the front-end user interface for customers for this industry. We automate supply chain management to the smallest of details. Warehouse management, Inbound or outbound logistics, are customized for multi-level management control. TrakIT is able to give transparency at every step of retail order fulfillment with real-time updates. TrakIT enables business process automation tools and workflows that helps the manufacturing industry to improve operational performance.
    3 Ratings
    Starting Price: $500/month
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  • 10
    Quartix

    Quartix

    Quartix

    With more than 30,000 customers and more than 600,000 devices installed in its 23-year history, the Quartix vehicle tracking system helps customers in the US, UK and Europe, in a wide range of industries, save on fuel and insurance every day. Whether your fleet consists of trucks, coaches, vans or cars, Quartix offers a wide range of valuable management and monitoring features that are easy to use.
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    11 Ratings
    Starting Price: $14.90/month
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  • 11
    CustomsCity

    CustomsCity

    CustomsCity

    CustomsCity was established out of a combined experience of more than 30 years of helping companies comply with Customs Compliance. We believe that by adopting modern technologies and combining them with the knowledge of Customs & Trade we can deliver the optimal solutions for our customers. Our team’s passion for Customs Compliance powers our Global Customs Platform.
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  • 12
    Detrack

    Detrack

    Detrack Systems

    ...In short, Detrack is an efficient solution for businesses looking to achieve better control over their delivery activities. Its comprehensive features guarantee superior customer service and maximise operational efficiency for any organisation.
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    139 Ratings
    Starting Price: $29/month/user
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  • 13
    iCustoms

    iCustoms

    iCustoms

    What is iCustoms? iCustoms transforms cross-border trade through an all-in-one platform, streamlining customs processes. Using AI and machine learning, it optimises logistics and supply chain management, saving your time and money. We simplify international trade with seamless integration into the UK's CDS/CHIEF customs systems. Why Choose iCustoms?
    Starting Price: $300
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  • 14
    Akanea CUSTOMS
    Akanea CUSTOMS, a secure and certified solution to simplify your customs procedures. Akanea CUSTOMS, a software designed by experts in your business, is the solution certified by the French Customs Authorities since 2004, which simplifies the management and dematerialization of your customs clearance procedures. It benefits from considerable expertise, with more than 1600 users on a daily basis.
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  • 15
    Routal Planner
    ...Plan your routes including time frames, weight and volume restrictions. Send the routes to your drivers mobile phones and have control of your operation at all times. Send direct messages to your customers to let them know when their route starts or their stop is near. Reduce the amount of failed deliveries and improve your customer success.
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    13 Ratings
    Starting Price: €19 per month per license
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  • 16
    1440

    1440

    1440

    The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. ...
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  • 17
    MechanicAdvisor

    MechanicAdvisor

    MechanicAdvisor

    We're changing the way repair shops communicate with customers through our automated marketing platform, web directory, and telematics device. Stay connected and create customers for life. Using our web platform, auto shops can send and receive text messages and photos from anywhere and can send important messages to customers while working on their vehicle. With our Shop Management System integration, auto shops can sync their customer’s information into our Text Messaging platform and can easily send text messages to their existing customers based on many different settings. ...
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  • 18
    Qwik-Order

    Qwik-Order

    DMS Systems

    DX+ Qwik-Order is a Web-based B-2-B “Parts Portal” customized for DMS customers as a hosted, fully "back-end" integrated e-Commerce service that provides your customers with a 24 x 7 real-time ordering, cataloging & customer service solution. DX+ Qwik-Order provides the lowest cost of order processing available today & accounts for a significant portion of a DMS customer’s sales volume when deployed.
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  • 19
    Tookan

    Tookan

    JungleWorks

    ...Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    18 Ratings
    Starting Price: $39 / Month
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  • 20
    GMS ITEC
    ...We can provide the hardware in a complete turnkey system, or just the software. When Customs brokers handle the logistics for their customers, the commercial invoice add-on module allows the commercial invoice to be entered for AII (Automated Invoice Interface) and RLF (Remote Location Filing). This module works in conjunction with the custom house processing module.
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  • 21
    StrategIQ Commerce

    StrategIQ Commerce

    StrategIQ Commerce

    ...Enhance your customer order experience with customized web visibility to order and shipment delivery statuses. Support your customer service teams with access to order transit information including customer-promised delivery performance and predicted delivery dates. Data capture from any source including EDI, API, text file, OCR paper, and electronic documents.
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  • 22
    ChannelCenter

    ChannelCenter

    Channel Center

    ChannelCenter is where advanced Customer Experience (CX) and Digital Efficiency intercept. There is a direct relationship between customer experience and revenue. The customer engagement platform enhances and augments your relationship with your customer. By providing them with a digital touchpoint to engage with, they can transact and self-service with enhanced visibility, control and transparency.
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  • 23
    OLS

    OLS

    Organi

    ...Integrated digital archive of all your documents (photographs and files linked to products, suppliers, purchase and sales orders) throughout the various modules of the application. Customs. Automated processing of all customs formalities
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  • 24
    MonthlyCards

    MonthlyCards

    Creatoactive Studios

    MonthlyCards is a mobile and web application for water, milk, gas, and tiffin monthly delivery vendors, it provides sales and accounting solutions with daily order management for customers. Create multiple products and add different pricing per customer per product. Send payment requests to your customers and keep track of pending and received payments per customer. Doing accounting on paper-based cards which are not efficient accounting, most of the time these cards are lost or damaged by customers. As most of the customers are postpaid, the vendor has to follow up for payments which is even 6-8 months due in some cases. ...
    1 Rating
    Starting Price: $5 per month
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  • 25
    SupplyAI Aspen
    Aspen enhances retailers' ability to service customers across multiple channels. Giving your customers a responsive experience has never been easier. Retailers can now provide best-in-class service while ensuring that operations run efficiently. Keep your brand experience consistent with custom branded returns portal that is intuitive and easy to use for all your customers across any device.
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  • 26
    VAMOSYS

    VAMOSYS

    VAMO Systems

    ...We want a customer to buy a product purely for the value it’s giving, not for marketing gimmicks. We take customer support very seriously. We just don’t want to see a dissatisfied customer. We employ the best people and tools to excel in customer support.
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  • 27
    EnergyElite

    EnergyElite

    Structured Management Systems

    Our solution is to simplify the process. Instead of receivables spread across product lines, the EnergyElite Accounts Receivable Module allows for a single A/R record, regardless of the customer’s location or product mix. The EnergyElite A/R module has given the industries we serve centralized customer service that is global to all the SMS modules. With a single A/R, all types of customers can be accommodated with one receivable system. There’s even an advanced global credit module for all customers, even customers that cross-over product boundaries. ...
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  • 28
    GoFor

    GoFor

    GoFor

    Late deliveries are frustrating for everyone. Choose a last mile partner that can help you deliver on time, every time. Get customers what they need when they need it and watch your customer satisfaction scores climb. Your customers will reward you for fast, reliable delivery by coming back again and again. Disrupt the competition – and win – with on-demand delivery that’s as fast as it is simple. Your customers’ delivery expectations can put you in a difficult situation. ...
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  • 29
    DoDo LastMile
    ...DoDo offers fast delivery to the customer’s hands and mastering the last mile.
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  • 30
    Rocla WMS
    ...The focus of the application is on automated material handling systems for paper reels and various palletised goods. The objective of the Rocla WMS is efficiency in the customer’s intra logistics operations as evaluated from the perspective of several customer interest groups, such as floor-level users, the management, company shareholders, and end customers. The outcome is concrete benefits, including economic savings for customers. Rocla's WMS controls locations, product placement, and transport resources; tracks the movement of products and materials; and maintains up-to-date inventories. ...
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