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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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22 Products for "custom" with 2 filters applied:

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  • 1
    Google Cloud Platform
    Google Cloud is a cloud-based service that allows you to create anything from simple websites to complex applications for businesses of all sizes. New customers get $300 in free credits to run, test, and deploy workloads. All customers can use 25+ products for free, up to monthly usage limits. Use Google's core infrastructure, data analytics & machine learning. Secure and fully featured for all enterprises. Tap into big data to find answers faster and build better products. Grow from...
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    60,421 Ratings
    Starting Price: Free ($300 in free credits)
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  • 2
    Files.com

    Files.com

    Files.com

    .... As a fully Cloud-Native SaaS, there are no servers for you to buy or maintain, there is no installation required, and high availability and redundancy are built in and free. Out-of-the-box integrations include Microsoft (Azure, SharePoint, OneDrive, Active Directory & Office), AWS (S3 & SNS), Google (Cloud & Drive), Box, Dropbox, Zapier, and dozens of others. Developers can leverage our SDKs, API, and CLI to build custom integrations too.
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    290 Ratings
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  • 3
    Cloudflare

    Cloudflare

    Cloudflare

    Cloudflare is the foundation for your infrastructure, applications, and teams. Cloudflare secures and ensures the reliability of your external-facing resources such as websites, APIs, and applications. It protects your internal resources such as behind-the-firewall applications, teams, and devices. And it is your platform for developing globally scalable applications. Your website, APIs, and applications are your key channels for doing business with your customers and suppliers. As more...
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    1,882 Ratings
    Starting Price: $20 per website
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  • 4
    Exoscale

    Exoscale

    Exoscale

    ... can rely on makes all the difference. Our customer success engineers have helped hundreds of customers from all over Europe migrate, run and scale production workloads as cloud native applications. When running mission critical production workloads in the cloud, a partner you can rely on makes all the difference.
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  • 5
    iland Secure Cloud Object Storage
    iland has redefined what customers can expect from object storage. Managed through the Secure Cloud Console, iland Secure Cloud Object Storage provides a cost-effective solution for the long-term storage and protection of older backups, “cold” application data, or tape replacement. iland Secure Cloud Object Storage offers industry-specific security and compliance, all-inclusive, pay for what you consume pricing, and our recognized iland experts and customer support every step along the way...
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  • 6
    Constant

    Constant

    Constant

    .... Scale your platform and deliver optimal performance to players around the globe. Build a global application backend to connect customers. Seamlessly manage dynamic and rapidly growing resource demands. Constant's flagship product, Vultr is a favorite with the developer community, serves over 1.5 million customers with flexible, scalable, global bare metal, cloud computing, and storage solutions.
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  • 7
    DDN WOS

    DDN WOS

    DDN Storage

    ... management challenges, WOS is a proven platform to simplify distributed data storage and access. Configurable erasure coding allows customers to balance distribution and data protection to create the most efficient combination of accessibility, availability and reliability. AWS S3 and WOS native object interfaces supply effective cloud-like access to local or globally distributed data.
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  • 8
    OVHcloud
    ... an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data. We are a global company trusted by more than 1.5 million customers. We manufacture our servers, own and manage 30 data centers, and operate our own fiber-optic network. From our range of products, our support, thriving ecosystem, and passionate employees, to our commitment to social responsibility—we are open to power your data.
    1 Rating
    Starting Price: $3.50 per month
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  • 9
    Amazon S3
    Amazon Simple Storage Service (Amazon S3) is an object storage service that offers industry-leading scalability, data availability, security, and performance. This means customers of all sizes and industries can use it to store and protect any amount of data for a range of use cases, such as data lakes, websites, mobile applications, backup and restore, archive, enterprise applications, IoT devices, and big data analytics. Amazon S3 provides easy-to-use management features so you can organize...
    6 Ratings
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  • 10
    Equinix

    Equinix

    Equinix

    ... global platform that creates the foundation powering your success. Place infrastructure wherever you need it. Connect to everything you need to succeed. Seize opportunity with agility, speed and confidence. Create instant physical and virtual connections to a dynamic global ecosystem of 10,000+ customers—each adding new connections on our platform faster than the next 10 providers combined.
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  • 11
    MinIO

    MinIO

    MinIO

    MinIO's high-performance object storage suite is software defined and enables customers to build cloud-native data infrastructure for machine learning, analytics and application data workloads. MinIO object storage is fundamentally different. Designed for performance and the S3 API, it is 100% open-source. MinIO is ideal for large, private cloud environments with stringent security requirements and delivers mission-critical availability across a diverse range of workloads. MinIO is the world...
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  • 12
    Google Cloud Storage
    ... you are optimizing for split-second response time, or creating a robust disaster recovery plan, customize where and how you store your data. Storage Transfer Service and Transfer Service for on-premises data offer two highly performant, online pathways to Cloud Storage—both with the scalability and speed you need to simplify the data transfer process. For offline data transfer our Transfer Appliance is a shippable storage server.
    4 Ratings
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  • 13
    Amazon S3 Glacier
    Amazon S3 Glacier and S3 Glacier Deep Archive are a secure, durable, and extremely low-cost Amazon S3 cloud storage classes for data archiving and long-term backup. They are designed to deliver 99.999999999% durability, and provide comprehensive security and compliance capabilities that can help meet even the most stringent regulatory requirements. Customers can store data for as little as $1 per terabyte per month, a significant savings compared to on-premises solutions. To keep costs low yet...
    Starting Price: $1 per terabyte per month
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  • 14
    Cloudian

    Cloudian

    Cloudian

    ... compliance and monitor service levels. Spot infrastructure issues before they become problems with configurable, real-time alerts. Customize HyperIQ to your environment over 100 available data panels. Protect your data from ransomware with Cloudian Object Lock, a hardened solution for data immutability. HyperStore® is hardened by the use of HyperStore Shell (HSH) and RootDisable, securing the solution at the system level, even disabling root access to make the solution impregnable.
    1 Rating
    Starting Price: Pricing as low as 1/2 ¢ per gi
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  • 15
    SUSE Enterprise Storage
    ..., it is deployed on generally available off-the-shelve hardware, allowing businesses to store and efficiently process data in order to get competitive edge–optimize business operations, develop deeper customer insights and business intelligence delivering better products and services. SUSE Enterprise Storage supports Kubernetes and seamlessly integrates with ML/AI, EDGE, IoT and embedded architecture.
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  • 16
    Oracle Cloud Infrastructure Object Storage
    Oracle Cloud Infrastructure (OCI) Object Storage enables customers to securely store any type of data in its native format. With built-in redundancy, OCI Object Storage is ideal for building modern applications that require scale and flexibility, as it can be used to consolidate multiple data sources for analytics, backup, or archive purposes. Enterprises store data and backups on OCI Object Storage, which runs on redundant hardware for built-in durability. Data integrity is actively monitored...
    Starting Price: $0.0255 per month
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  • 17
    Azure Data Lake
    ... for simplified data management and governance. It also integrates seamlessly with operational stores and data warehouses so you can extend current data applications. We’ve drawn on the experience of working with enterprise customers and running some of the largest scale processing and analytics in the world for Microsoft businesses like Office 365, Xbox Live, Azure, Windows, Bing, and Skype. Azure Data Lake solves many of the productivity and scalability challenges that prevent you from maximizing the
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  • 18
    VAST Data

    VAST Data

    VAST Data

    Unprecedented customer adoption establishes VAST among today's elite technology companies in just 2 short years. Leading organizations around the world use Universal Storage to eliminate storage tiering and unleash insights on vast reserves of data. Learn how you can easily and securely store all your data on exabyte-scale, affordable flash. We're simplifying data storage and redefining how organizations interact with data by breaking decades of tradeoffs. We look past the marginal gain...
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  • 19
    Catalyst Cloud

    Catalyst Cloud

    Catalyst Cloud

    ... essential characteristics of cloud computing according to NIST. We’ve just scratched the surface of what’s possible in the cloud, and we want to do so much more. Proud members of the open source movement we believe open standards deliver superior value and freedom to our customers. Our cloud is built on OpenStack and has an open API standard used by many cloud providers world-wide.
    Starting Price: $0.017 per hour
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  • 20
    Ridge

    Ridge

    Ridge

    Ridge goes beyond the public cloud with a flexible cloud that’s anywhere you need to be. Through a single API, Ridge Distributed Cloud converts any underlying infrastructure — public or private — into a cloud-native platform. Businesses get a cloud customized for their specific throughput, locality, and commercial requirements. Ridge requires zero installation or CAPEX: it leverages existing servers and runs application workloads on any IaaS, virtualization, or bare-metal machines. Whether you...
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  • 21
    Rackfish

    Rackfish

    Rackfish

    ... with transcoding, recording solutions, and customized distribution via CDN. Additionally, Rackfish provides RTMP deployment services, offering stable and fast video distribution with sub-second latency, ideal for professional contexts where low latency is crucial. Our infrastructure is based on a redundant platform, ensuring robust and reliable service delivery.
    Starting Price: €16 per month
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  • 22
    Vultr

    Vultr

    Vultr

    ... for mission critical systems. Enable scheduled backups with just a few clicks from the customer portal. Our easy-to-use control panel and API let you spend more time coding and less time managing your infrastructure.
    1 Rating
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