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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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15 Products for "customer" with 2 filters applied:

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  • 1
    YouTestMe

    YouTestMe

    YouTestMe

    ... organizations aligned with the latest industry trends. Designed as a highly secure enterprise solution, YouTestMe GetCertified can be deployed in the cloud or on-premise, making it an ideal choice for government, corporate, and educational institutions. The platform offers extensive customization options, API integrations, and a wide range of add-ons such as E-commerce and Single Sign-On (SSO), allowing organizations to tailor the system to their specific needs.
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    36 Ratings
    Starting Price: $1/test
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  • 2
    Questionmark

    Questionmark

    Questionmark

    Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible. Questionmark offers secure...
    Starting Price: Inquire about pricing
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  • 3
    Disamina

    Disamina

    Rai Techintro

    ... effortlessly, using our advanced yet plain exam management system. Monitor candidates whenever and wherever, using our online monitoring system to detect unfair activities. Provide QR code generated certificates simply and fastly, using our innovative certification management system.Best-in-class remote proctoring technology to prevent cheating.Get custom solution for your unique requirements by our experts.
    Starting Price: $5.27 per exam attempt
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  • 4
    Talview

    Talview

    Talview

    Talview offers an end-to-end, AI-powered hiring & proctoring solution that unifies how organizations screen, interview, and assess top candidates and learners, while ensuring a simple, engaging experience for everyone. From the testing center to the office to the home, Talview helps customers easily and effectively manage resume/chatbot screening, interview scheduling, online pre-hire assessments, on-demand & live video interviews, behavioral insights, and remote proctoring from any...
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  • 5
    TestnTrack

    TestnTrack

    TestnTrack

    TestnTrack offers online as well as offline exam conduction services for coaches, institutes, schools, and universities. Our software TestnTrack avails teachers and educators to conduct exams for their students on different modes like Online, Offline as well as Hybrid modes as per the needs of students and the availability of teachers. Our software makes sure that it provides an anti-cheating interface, exam schedule, customized question paper, get copies checked in just 360 minutes, instant...
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    11 Ratings
    Starting Price: $10/month/user
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  • 6
    uLearn.io

    uLearn.io

    uLearn.io

    uLearn.io has a secure & non-invasive approach towards online proctoring. Its AI based automated proctoring facilitates academic administrators to create & conduct cheat-proof exams while respecting the privacy of their test takers. Any institution can now conduct remote proctored exams hassle-free. uLearn can be easily integrated with any learning management system within a customized package which is cost -effective.
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  • 7
    SMOWL

    SMOWL

    Smowltech

    SMOWL is online proctoring software. It is a flexible and scalable software that enables you to customize all the functions to have a proctoring tailored to your needs and adapt to your requirements over time. This proctoring software currently requires the minor internet consumption of the market. It guarantees complete protection, complying with security protocols and the GDPR. SMOWL is a tool that works for you: 1. Easily integrates into your system in less than 2 days...
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  • 8
    Quilgo

    Quilgo

    Quilgo

    ... of assessments and reducing opportunities for cheating. Quilgo’s intuitive dashboard lets administrators create, schedule, and manage tests, with real-time insights into test-taker activity and performance. Its seamless integration with Google Forms and Google Workspace makes it easy to deploy without complicated setups. Quilgo also provides custom branding and white-label options, enabling organizations to deliver professional-looking assessments aligned with their identity.
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  • 9
    Surpass Assessment Platform
    ... been used internationally to create, deliver and mark over  40  million computer-based tests to date, and it is the first choice for organisations needing a dependable solution for high-stakes formative and summative testing. Its success is due to the Surpass Community - a refreshing approach to collaboration with partners and customers, who come together with the dedicated support teams at Surpass to fuel an innovative approach to technological development.
    1 Rating
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  • 10
    TAO Platform

    TAO Platform

    Open Assessment Technologies

    TAO, from Open Assessment Technologies, is the leading open source digital assessment solution for education and career advancement, with over 100 million test deliveries in more than 30 languages worldwide. Modular, customizable and interoperable by design, TAO empowers you to break free from the confines of proprietary silos, eliminate expensive licensing fees, take full control of your testing resources, and enjoy enterprise-level support. TAO is a commercial-grade assessment solution...
    3 Ratings
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  • 11
    RPNow

    RPNow

    PSI Education

    ... LMS (passwords, exam dates, etc.) via LTI. Manage and customize exam security on the fly based on exam policies, even on a per exam basis. You can use RPNow with any of them using our integrations that plug directly into our platform. Our LTI integration allows faculty to manage all RPNow settings and information directly within the LMS. Offer learners a better test proctoring experience. RPNow offers a self-service model for secure online examination delivery and identity verification.
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  • 12
    Honorlock

    Honorlock

    Honorlock

    Schools and universities face a major hurdle nowadays – expanding education services without sacrificing academic integrity. Students and instructors want easy-to-use, flexible online proctoring services but college administrators demand program security and reliability. With Honorlock, you get both. Our online proctoring software integrates seamlessly into your college’s existing LMS and allows instructors to customize online exams, monitor performance, and generate robust analytics. Setup...
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  • 13
    Proctorio

    Proctorio

    Proctorio

    ...-party assessment platforms, while a suite of Lock Down, Recording, and Verification options allows exam administrators to customize exams for their needed level of exam security. Proctorio currently serves 4 million active weekly users and has proctored more than 80 million exams since 2013 while maintaining 99.991% uptime.
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  • 14
    Wheebox

    Wheebox

    Wheebox

    Wheebox is an online talent assessment firm headquartered in India with presence across 5 countries globally. It partners mid and large size corporations to hire and develop talent and hundreds of higher education institutions to measure internal exams using AI based proctored assessments. It measures over 10 million unique candidates annually and helps more than 500 corporations and 400 of institutions of repute to build and measure productivity. Finding and retaining is a top priority for...
    1 Rating
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  • 15
    Constructor Proctor

    Constructor Proctor

    Constructor Tech

    Constructor Proctor is an innovative solution for end-customers and edtech companies. It seamlessly integrates advanced technologies, prioritizes assessment integrity, and offers a flexible tool to enhance learning and expand educational opportunities.  Exam integrity: * Full set of proctoring modes supported * Control processes, VMs, and devices with the Secure Browser * Observe test-taker activity with the camera and desktop recordings * Gain fuller understanding of test-taker activity...
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