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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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15 Products for "customization" with 2 filters applied:

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  • 1
    ActiveBatch Workload Automation

    ActiveBatch Workload Automation

    ActiveBatch by Redwood

    ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. ...
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    356 Ratings
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  • 2
    FastCron

    FastCron

    FastCron

    FastCron is a reliable, versatile online cron job management service designed for website developers and teams to easily schedule and manage cron jobs for multiple websites. It allows users to set up cron jobs at any frequency, manage custom notifications via email, Slack, Discord, and other channels and offers features such as custom time zones, HTTP request customization, and automation of failed job retries. The platform supports unlimited team members and offers a powerful API for automating cron job creation. With a free plan for basic usage and affordable premium plans, FastCron provides seamless integration with mission-critical tasks, ensuring stability and ease of use. ...
    Starting Price: $14 per month
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  • 3
    RunMyJobs by Redwood

    RunMyJobs by Redwood

    RunMyJobs by Redwood

    RunMyJobs by Redwood is the #1 and only enterprise workload automation solution that's SAP Endorsed, achieving premium certification and the highest SAP verification for outstanding customer value. With a guaranteed 99.95% uptime and 24/7 support, you can automate end-to-end processes in complex environments reliably, on-prem or in the cloud. SAP customers can keep a clean core and ensures no process disruptions during multiphase RISE migrations with seamless integration with S/4HANA, BTP, ECC and 1,000+ pre-built SAP templates and connectors. ...
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    243 Ratings
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  • 4
    Argent

    Argent

    Argent Software

    ...Using a patented agent-optional architecture, Argent Guardian® Ultra monitors servers with or without installing agents, providing the power and flexibility to define the monitoring architecture to match customers' exact needs. The days of manually scheduling and managing batch processes are over. Business process automation lowers overall IT costs, ensures application efficiency, enhances IT service and assists with compliance requirements. Argent Job Scheduler and Argent Queue Engine automate business processes, alert customers via Argent Console when issues occur and provide Service Level Agreements so that management receives the Business View of IT. ...
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  • 5
    IBM Workload Automation
    ...Improve decision-making and reduce costs by centralizing management and eliminating manual activities. Enable greater development agility and integration with DevOps toolchain for business and infrastructure agility. Customize workload dashboards and provide autonomy and precise governance to developers and operators. A modern look and feel simplifies real-time, data-driven decisions. Customization is easy with built-in widgets, including monitoring and support for data from any REST API. Use catalogs and services to submit routine business tasks, running and monitoring processes on demand from a mobile device.
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  • 6
    EasyCron

    EasyCron

    EasyCron

    ...If cron job execution fails, separate failure logs can be kept (won't get overridden by newer logs of successful execution), thus you can check the failure logs conveniently. Customized HTTP headers can also be sent with your cron job HTTP requests. The HTTP header customization can be used to do HTTP basic authentication, API auth, or send other instructions to the server, etc.
    Starting Price: $24 per year
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  • 7
    Dollar Universe Workload Automation
    IT is the vital backbone of any successful enterprise, indispensable for the flawless, ultra-responsive fulfillment of customer needs. But with greater responsibilities come greater challenges. - Growing complexity. Business processes have become very complex often interconnecting applications across heterogeneous platforms or hybrid clouds. - Exploding demand. The inability to scale hinders operations’ agility and impedes the ability to embrace innovation and support business growth...
    1 Rating
    Starting Price: $500.00/one-time
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  • 8
    SQL Enterprise Job Manager

    SQL Enterprise Job Manager

    IDERA, an Idera, Inc. company

    ...Unlike its competition, it provides chaining of jobs to create automated workflows, configurable alert notifications for success and failure of jobs, automation of job scheduling, familiar calendar layout, predefined and custom filters to find specific jobs for analysis, and drill down to see alert settings, upcoming jobs, and history details.
    Starting Price: $796 per instance
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  • 9
    Astera Centerprise
    Astera Centerprise is a complete on-premise data integration solution that helps extract, transform, profile, cleanse, and integrate data from disparate sources in a code-free, drag-and-drop environment. The software is designed to cater to enterprise-level data integration needs and is used by Fortune 500 companies, like Wells Fargo, Xerox, HP, and more. Through process orchestration, workflow automation, job scheduling, instant data preview, and more, enterprises can easily get...
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  • 10
    Azure Batch

    Azure Batch

    Microsoft

    ...Think about it like an assembly line with multiple applications. With Batch, you can share data between steps and manage the execution as a whole. Batch processes jobs on demand, not on a predefined schedule, so your customers run jobs in the cloud when they need to. Manage who can access Batch and how many resources they can use, and ensure that requirements such as encryption are met. Rich monitoring helps you to know what’s going on and identify problems.
    Starting Price: $3.1390 per month
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  • 11
    Cronhub

    Cronhub

    Cronhub

    ...Cronhub's serverless infrastructure ensures reliability through AWS and DigitalOcean. It's a valuable tool for preventing silent job failures that can lead to loss of data, revenue, or customers.
    Starting Price: $19 per month
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  • 12
    cron-job.org

    cron-job.org

    cron-job.org

    Cron-job.org offers free, reliable scheduling for websites and scripts, allowing tasks to be executed as frequently as every minute or as infrequently as once a year. It provides versatile scheduling options, execution predictions, and a detailed execution history with response data. Users can configure custom HTTP requests, run test jobs for verification, and receive status notifications for failures and recoveries. The platform supports multi-factor authentication for enhanced security and offers a REST API for managing cron jobs programmatically. Powered by 100% CO₂-neutral hydropower and open-source, cron-job.org has been a trusted service for over 15 years, executing millions of tasks daily. ...
    Starting Price: Free
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  • 13
    Trigger.dev

    Trigger.dev

    Trigger.dev

    ...The platform offers features such as API integrations, webhooks, scheduling, delays, and control over concurrency, all without the need to manage servers. Trigger.dev provides built-in monitoring and observability tools, including real-time run status updates, advanced filtering, and custom alerts via email, Slack, or webhooks. Its architecture ensures elastic scaling to handle varying workloads efficiently. Developers can deploy tasks using a command-line interface, with the platform handling scaling management.
    Starting Price: $10 per month
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  • 14
    TeamKonnect

    TeamKonnect

    TeamKonnect

    ...Job scheduling software provides businesses, their internal resources and contractors with the visibility and ability to control high volumes of complex tasks, enabling them to streamline the delivery of their day-to-day work orders. Checklist management software enables organizations to design, customize and distribute highly intelligent checklist forms in minutes without the need for any technical experience. Compliance management software enables the control of processes by which organizations plan, organize, control, and lead activities that ensure compliance with the laws and standards within which they operate.
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  • 15
    Beacon Platform

    Beacon Platform

    Beacon Platform

    ...All source code is categorized, with different controls attached to different categories, so that new features that do not affect risk can be released intraday. Beacon’s controls workflow was forged in global investment banks to foster innovation within a highly regulated and tightly controlled environment. We help you customize Beacon’s workflow to balance the opportunities and risks between innovation and controls. Automate manual tasks with user-friendly batch job scheduler, so that you can focus on adding value to the business.
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