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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    YOUTILIGENT

    YOUTILIGENT

    YOUTILIGENT

    Our AI & IoT (AIoT) technology enables customers to execute data-driven business decisions, based on actual usage of their on-site machines, allowing them to scale their customer services, logistics, and sale opportunities. Track real-time onsite temperature and performance and predict failure time for refrigerators or vaccines, tests and medications​. Track onsite machine performance in real-time, provide value-added services to your customers & understand your products use. Increase customer...
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  • 2
    Vitria VIA Analytics Platform
    VIA provides visibility across data and organizational silos enabling operational effectiveness for many industries. Your team will isolate problems faster, automate response when possible and prevent the problems most likely to impact service and your customers’ experience. Enabled by its action-oriented analytic value chain and customer-centric approach, VIA reveals and automates what to do, then prioritizes based on customer impact so you can take decisions and act with confidence to improve...
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  • 3
    Ubidots

    Ubidots

    Ubidots

    Connect hardware to Ubidots cloud easily with more than 200 user-proven libraries, SDKs, and tutorials to guide your integration over HTTP, MQTT, TCP, UDP, or by Parsing custom/industrial protocols. Whether onboarding 1 or 1,000 devices, it takes the same amount of effort with Ubidots device types. replicate creating the new device in Ubidots automatically configuring variables, device properties, and appearance each time a new piece of hardware is detected. Create your own API and parse data...
    Starting Price: $49 per month
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  • 4
    WolkAbout IoT Platform

    WolkAbout IoT Platform

    WolkAbout Technology

    In WolkAbout, we've built a complete IoT application enablement platform and user-friendly tools to allow system integrators, product and service providers to develop and rapidly bring industrial-grade digital applications to market. Additionally, our experienced team helps our clients with system integration and building customised apps that add value to their businesses. Our innovative spirit, deep industry insights and unmatched digital technology expertise are the foundation of...
    Starting Price: $1500/month
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  • 5
    Axonize

    Axonize

    Axonize

    The smarter way to realize smart business potential. A no-code smart enterprise platform that has cracked the code in profitability. Start small and scale your projects with unprecedented speed on an unlimited number of devices, protocols and systems across all verticals. Benefit from fast prototyping and virtual devices, enabling you to implement your ideas in hours, and present to customers immediately, pre-investment. Start seeing returns quickly on smaller projects and easily scale...
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  • 6
    Thingsboard

    Thingsboard

    Thingsboard

    It enables device connectivity via industry standard IoT protocols - MQTT, CoAP and HTTP and supports both cloud and on-premises deployments. ThingsBoard combines scalability, fault-tolerance and performance so you will never lose your data. Provision, monitor and control your IoT entities in secure way using rich server-side APIs. Define relations between your devices, assets, customers or any other entities. Collect and store telemetry data in scalable and fault-tolerant way. Visualize your...
    1 Rating
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  • 7
    GO+

    GO+

    GO+

    GO+ offers development tools for companies service-providers. The platform allows to develop additional services to its business customers. Through algorithms developed by our decision to support a load with a huge number of devices at the same time. The platform will allow the service-provider does not think about the problem of creating new services for their customers. The core of the platform is an analytical decision-making engine. Granular Computing based analytical engine provides data...
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  • 8
    EnrichAI

    EnrichAI

    EnrichAI

    Get hold of industry-specific components, custom applications for different interfaces, third-party applications, large-scale cloud solutions and much more for your business. Get end-to-end solutions and services on your Cumulocity IoT platform, to improve your business’ visibility, implement sure-shot strategies, and build adaptive capacity for the future. Surpass the power of the human eye by leveraging our Computer Vision products. Interpret and understand the complex world of visuals...
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  • 9
    Memfault

    Memfault

    Memfault

    Reduce risk, ship products faster, and resolve issues proactively by upgrading your Android and MCU-based devices with Memfault. By integrating Memfault into smart device infrastructure, developers and IoT device manufacturers can monitor and manage the entire device lifecycle, from development to feature updates, with ease and speed. Monitor hardware and firmware performance, remotely investigate issues, and incrementally rollout targeted updates to devices without disrupting customers. Go...
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  • 10
    CIRRENT IoT Network Intelligence (INI)
    CIRRENT™ IoT Network Intelligence is a cloud software solution that helps data-driven product development to improve user experience, improve product reviews, decrease returns, and increase sales. CIRRENT™ INI uses the CIRRENT™ Agent embedded software in your IoT product to securely report data into the CIRRENT™ Cloud and provide real-time access for your product management and engineering teams via the CIRRENT™ Console. With CIRRENT™ INI, your product and engineering teams can solve customer...
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  • 11
    nuPSYS

    nuPSYS

    nuPSYS

    nuPSYS provides infrastructure Management Software for IoT. Data Center & Network, offering subscription & perpetual Licensing. nuPSYS patented and unique visual solution simplifies and automates the management of infrastructure, deployed and, In-trials with Tier-1 customers and Tier-1 partners. Pandemic exposed the global critical dependency on infrastructure and how dependence & scale grow. Pandemic showed the real need for remote visibility of the networks, Data Centers & IoT devices.
    1 Rating
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  • 12
    Orquestra IIoT Data Manager
    Orquestra IIoT Data Manager is the data collection platform that manages field data and conveys information on all company applications. Thanks to Orquestra it is possible to communicate with machines and devices in the field, even if equipped with different technologies, and to standardize the information generated to offer a standard interface that collects data and information on the operation of the machines and on the production process. Ability to customize the reading of processes...
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  • 13
    sensemetrics

    sensemetrics

    sensemetrics

    Secure access to state-of-the-art data visualization and analytics, when and where you need it. Advanced device management controls, diagnostics, and analytics for distributed sensor networks. Create customized image-based visualizations with embedded sensor data and associated alert status. Build data tables consisting of raw and calculated metrics for simple viewing, comparison, and export. Record and journal modifications to system and sensor properties across the project lifecycle. Define...
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  • 14
    Zoho IoT
    A Cloud IoT Application Enablement Platform that allows you to easily build and rapidly deploy IoT applications that suit your customers’ businesses. One cloud platform for all your IoT needs. Eye the requirement, indulge your imagination, build bespoke vertical apps & win bigger deals. Build simple to complex IoT applications - Dashboard-only apps to Enterprise-grade apps using modeling, visualization and automation. Achieve rapid deployment - Faster time to market, low execution risk, fully...
    1 Rating
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  • 15
    AggreGate

    AggreGate

    Tibbo Systems

    ... automation and process control via the 4th generation SCADA/MES platform. Building Automation. Build a unified command and control center for your intelligent facility. Cut HVAC/energy and other operating costs. Deliver digital services for higher resident satisfaction. Data Center Supervisor. Manage both industrial and IT equipment of your data center via a single umbrella system. Design dynamic floor plans, build custom dashboards, integrate with DCIM.
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  • 16
    BellaDati

    BellaDati

    BellaDati

    ... intelligence applications. Development environment offers for the mathematical modeling and predictions. Through API, users can integrate BellaDati with their own custom client application. Reports, dashboards, data sets, import resources. BellaDati enables to combination data from different data sources. BellaDati Framework as key technology enabler of IoT. Load balancing of data within transformations and over multiple cluster nodes.
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  • 17
    freeboard

    freeboard

    Bug Labs

    Build real-time, interactive dashboards and visualizations in minutes using the intuitive drag & drop interface. Get started for $0. Once you’re ready to grow, select the plan that’s right for you and your organization. There are brains behind the beauty. Every Freeboard is built upon a secure, high-performance, enterprise-class cloud system. Go to our Github repository and join the community of open source developers building new Freeboard capabilities and sharing innovative new features....
    Starting Price: $12 per month
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  • 18
    SAS Analytics for IoT
    ... applications that ingest high-volume and high-velocity data streams, respond in real time, and store only relevant data elements. This course covers basic concepts of event stream processing, including what component objects are available to build event stream processing applications. Curiosity is our code. SAS analytics solutions transform data into intelligence, inspiring customers around the world to make bold new discoveries that drive progress.
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  • 19
    Ayla IoT Platform

    Ayla IoT Platform

    Ayla Networks

    ... tested features including rules engine, firmware OTA updates, data policies, and more Ayla's Device Management provides full support for connected products throughout their lifecycle. With Ayla's application enablement offering strong business value can be extracted from the data in a variety of ways. Both a Web Framework and Mobile Platform SDK provide rapid delivery of both consumer mobile and business application development. In addition, Customer Care, Field Service, and Asset Tracking.
    1 Rating
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  • 20
    Atatus

    Atatus

    NamLabs Technologies

    ... transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 21
    Pelion IoT Connectivity
    ..., while dedicated technical, security, and operational expertise support customers in maximizing their IoT potential. Pelion's solutions are trusted by over 1,000 enterprises worldwide, providing access to the latest 5G, 4G/LTE, CAT-M, and NB-IoT standards across 600+ networks in more than 150 countries.
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  • 22
    Oracle IoT Intelligent Applications Cloud
    Oracle’s Internet of Things (IoT) Intelligent Applications Cloud can provide you with more visibility, insights and efficiencies by capturing sensor data from connected devices using smart manufacturing, connected assets, connected logistics, workplace safety, and connected customer experience. Increase your revenue by using IoT applications to improve efficiency, increase supply chain visibility, and launch new business models. Prevent downtime by using IoT sensor data for real-time visibility...
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  • 23
    IoTConnect

    IoTConnect

    Softweb Solutions

    IoTConnect – The all-in-one, comprehensive enterprise IoT platform. Get everything you need to power your IoT product – from device to cloud to actionable insights. Our IoT platform is created to seamlessly connect your devices and gain insights from the collected data to make better business decisions. IoTConnect deploys applications that are customized for various businesses and provides benefits such as improved ROI, reduced downtime and better user experience. The unified platform consists...
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  • 24
    Gaonic

    Gaonic

    Gaonic

    ...S solution while staying focused on your customers. We are the providers of a cloud-based sensor analytic platform for the Internet of Things (IoT). The IoT is a new phenomenon that is taking the world by storm. Prompting new product innovations and igniting better revenue streams, it is connecting smart devices. With cloud based technologies to connect various devices, Gaonic offers a flawless approach that provides smooth networking even from remote systems.
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  • 25
    Zebra Savanna

    Zebra Savanna

    Zebra Technologies

    ... digital services with ease and speed. Using a value-added API layer on Zebra Savanna, Zebra Data Services provides partners and developers the ability to innovate, design and quickly deploy applications helping your customers transform their businesses, creating an ecosystem extending far beyond Zebra. Zebra Savanna serves as the foundation of a new series of enterprise applications and solutions from Zebra that will digitally transform the way companies drive performance.
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  • 26
    Zolnoi

    Zolnoi

    Zolnoi

    ..., cloud-based data integration platform, AI-powered predictive analytics algorithms, and prescriptive analytics and actionable insights. Achieve tangible benefits through our software, estimated based on customer interactions and technology R&D.
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  • 27
    Sense IoT

    Sense IoT

    Sense IoT

    ... monitoring fpr preventative maintenance. Minimize downtime. Know cold storage is secure. Monitor food holding temperatures. Follow machine health. Fix before failure. Maintain comfort & safety. Sense IoT provides customers with quick remote wireless monitoring systems that are designed to improve building maintenance and management. Our goal is to improve efficiency, eliminate down time during scheduled maintenance checks, improve workplace safety and give facility managers better control.
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  • 28
    Simline

    Simline

    Simline

    ... exporting tools enable you capture lost revenue, maximizing your margin on unbridled revenue growth. Ongoing smartpooling, usage analytics, and billing tools, minimize costs and maxmize revenue. The Enterprise version includes all the features of the subscription plan, along with a comprehensive set of features including white-labeling, multi-tenant support, support for customer groups, and rebilling tools to support wholesale or synthetic rate plans.
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  • 29
    Prodea

    Prodea

    Prodea

    ... data. And EcoAdaptor™ Service, to enhance product value through cloud-to-cloud integration and interoperability with other products and services. Prodea has helped its global brand customers launch 100+ connected products, in less than six months on average, across six continents. This was made possible by using the Prodea X5 Program which was designed to work with our three main cloud services to help brands evolve their systems.
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  • 30
    C3 AI Sensor Health
    ... information is correct, consistent, and current across source and cloud data systems. Monitor and analyze physical integrity, functionality, and communication of sensor devices to optimize field service and issue resolution. Visualize planned sensor deployment, actual deployment and provisioning progress, device operational issues and trends, and service work priorities. Present analyses and summarize results using preformatted and custom reports, including failure analysis, health analysis, etc.
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