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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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21 Products for "customer" with 2 filters applied:

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  • 1
    System Surveyor

    System Surveyor

    System Surveyor

    Unlike any other design tool, System Surveyor helps you visually engage customers, drag-and-drop devices on a digital floor plan, and co-design with them. The result: You look more professional while delivering a decision-ready design. Simple, yet revolutionary. Mobile ready for a site walk in the field or a virtual site walk with a customer. Show device placements and area of coverage. Work offline and sync later through the cloud. Engage everyone in the project in one place. Share...
    Starting Price: $45 per user per month
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  • 2
    IFTTT

    IFTTT

    IFTTT

    Make connectivity your competitive edge. IFTTT is the leading connectivity platform powering the digital transformation of products into integrated services. One connection enables you to integrate with any service in our ecosystem with the tap of a button and at a fraction of the cost. One connection, countless possibilities. Increase the touchpoints your customers have with your business. Our Platform empowers you to build personal and innovative experiences that fit conveniently into your...
    5 Ratings
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  • 3
    Ubidots

    Ubidots

    Ubidots

    Connect hardware to Ubidots cloud easily with more than 200 user-proven libraries, SDKs, and tutorials to guide your integration over HTTP, MQTT, TCP, UDP, or by Parsing custom/industrial protocols. Whether onboarding 1 or 1,000 devices, it takes the same amount of effort with Ubidots device types. replicate creating the new device in Ubidots automatically configuring variables, device properties, and appearance each time a new piece of hardware is detected. Create your own API and parse data...
    Starting Price: $49 per month
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  • 4
    KACE by Quest

    KACE by Quest

    Quest Software

    KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management...
    2 Ratings
    Starting Price: As low as $3/mo/device
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  • 5
    Mojix

    Mojix

    Mojix

    Automate and manage your retail operations and supply chain with enterprise applications, web-based dashboards and operational reports. Mojix’s vertical cloud technologies help retailers scale edge locations quickly without sacrificing visibility and security—allowing retail applications and features to trickle down into the hands of retail employees and customers as needed. The Mojix ytem™ solution provides retail customers end-to-end traceability with item-level visibility, across...
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  • 6
    Kisi

    Kisi

    KISI

    ... provisioning in the future. Customized alerts automatically forwarded to via email or phone push notification when a door is forced open. All events are recorded and organized in the Kisi dashboard, making reports and audits a breeze. Leverage software integrations or build custom solutions with Kisi's API.
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  • 7
    Canopy IoT Platform

    Canopy IoT Platform

    Banyan Hills Technologies

    CanopyTM is an enterprise IoT platform that lets you centrally monitor, manage and control connected devices at scale. Its real-time dashboard, advanced features and configurable KPIs give you complete visibility into your network. Manage the overall health of your devices, address service issues before problems arise and delight customers with entirely new experiences. Manage the overall health of your devices through configurable KPIs that fit your business needs. Address service issues...
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  • 8
    Simplifier

    Simplifier

    Simplifier AG

    .... Streamlined ERP Cores: Transforms SAP systems into streamlined, upgradeable ERP cores without custom code. Seamless Integration: Connects SAP On-Premise systems through Simplifier On-Premise or Simplifier in the AWS Cloud, ensuring quick responses to customer demands and emerging trends. Try Simplifier for free
    Starting Price: €16.90 / month / user
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  • 9
    Vialatm

    Vialatm

    Vialatm

    ... event notifications; opportunity to structure objects into groups; creating your users and assigning roles for them; creating links for external observers (for an object or group of objects); a built-in scripting language that allows you to customize the business logic of the platform flexible; access via REST API for enhanced capabilities and integration with other systems; interface in 12 languages ​​(no problem to quickly add a new language).
    5 Ratings
    Starting Price: $0
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  • 10
    EquipmentCloud

    EquipmentCloud

    Kontron AIS

    EquipmentCloud® is the agile service and after-sales digital transformation solution for medium-sized machine and equipment manufacturers. It allows you to optimize your processes, improve customer loyalty and enable new data-based business models – all in one place, easily and efficiently. With configurable, easy-to-use modules, you can digitalize and scale your individual use cases step by step. With all your information in one place, you can save time and money while increasing customer...
    Starting Price: €79/month/machine
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  • 11
    NCP

    NCP

    NCP engineering

    For individual workstations, freelancers or smaller installations, NCP Entry Clients offer a wide range of technical features and offer much more than a standard VPN. Our Solution Finder will help you find the right NCP product for your organization. No matter what hardware you use, whether you are looking for a solution for use in your own company or as a partner for your customers, for a few employees or large installations, we will guide you to the right product in just a few steps. With 30...
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  • 12
    Blynk

    Blynk

    Blynk

    ..., device management, data storage and visualization, alerts and notifications, user management with multi-level tree-like organization structures, OTA firmware updates. Blynk is hardware-agnostic which means customers can connect to the Internet any device from the broad list of supported hardware and use a suite of software products to monitor and control it.
    2 Ratings
    Starting Price: Free
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  • 13
    Ayla IoT Platform

    Ayla IoT Platform

    Ayla Networks

    ... tested features including rules engine, firmware OTA updates, data policies, and more Ayla's Device Management provides full support for connected products throughout their lifecycle. With Ayla's application enablement offering strong business value can be extracted from the data in a variety of ways. Both a Web Framework and Mobile Platform SDK provide rapid delivery of both consumer mobile and business application development. In addition, Customer Care, Field Service, and Asset Tracking.
    1 Rating
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  • 14
    Embiot

    Embiot

    Telchemy

    ... language and a rich set of math, stats and AI functions making it fast and easy to solve your analytics problems. Embiot supports a range of input methods including MODBUS, MQTT, REST/XML, REST/JSON, Name/Value and CSV. Embiot is able to send output reports to multiple destinations concurrently in REST, MQTT and custom text formats. For security, Embiot supports TLS selectively on any input or output stream, HTTP and MQTT authentication.
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  • 15
    Fieldcode

    Fieldcode

    Fieldcode

    Fieldcode is a field service management software that leverages 20 years of global expertise to deliver a fully automated, Zero-Touch process for field service operations. Fieldcode automates ticket handling from creation to technician assignment, reducing manual tasks and easing dispatcher workloads. With scalable, cost-effective pricing tiers for different business needs, Fieldcode helps businesses manage the entire field service lifecycle efficiently and improve customer experience.
    2 Ratings
    Starting Price: $25 per user per month
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  • 16
    Prodea

    Prodea

    Prodea

    ... data. And EcoAdaptor™ Service, to enhance product value through cloud-to-cloud integration and interoperability with other products and services. Prodea has helped its global brand customers launch 100+ connected products, in less than six months on average, across six continents. This was made possible by using the Prodea X5 Program which was designed to work with our three main cloud services to help brands evolve their systems.
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  • 17
    iHaus

    iHaus

    iHaus

    ..., these are available to you for increasing efficiency, strengthening sustainability and developing future business sectors. That way you can offer your customers a better quality of life, safety and convenience. By connecting the professional KNX standard with IoT systems and services, iHaus offers much added value for users, project developers, architects and installers. With iHaus your projects are well prepared for all future requirements.
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  • 18
    2Smart Cloud
    A one-stop IoT device development platform with custom services for connected hardware prototyping, testing, launch, and remote management. Our mission Make the world a more pleasant place thanks to “smart” technologies. While things work for people, people have time to work on themselves. Our values: Innovations We are sure implementing innovative technologies will make the economy more efficient. And that means the economy of our country and the whole world. Passion about...
    Starting Price: $0
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  • 19
    Analance
    ... are continuously met within a single platform. Analance is focused on turning quality data into accurate predictions allowing both data scientists and citizen data scientists with point and click pre-built algorithms and an environment for custom coding. Company – Overview Ducen IT helps Business and IT users of Fortune 1000 companies with advanced analytics, business intelligence and data management through its unique end-to-end data science platform called Analance.
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  • 20
    Roambee

    Roambee

    Roambee

    ... in the world. 300+ enterprises are improving customer experience, service levels, product quality, cash cycles, business efficiencies, sustainability, and automating logistics with Roambee’s real-time insights & foresights. More than 50 of them are the top 100 global companies in the Pharma, Food, Electronics, Chemicals, Automotive, Packaging & Containers, and Logistics sectors. Roambee’s innovative AI-powered platform, and end-to-end monitoring solutions, deliver curated, etc.
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  • 21
    Open Automation Software

    Open Automation Software

    Open Automation Software

    Liberate your Industry 4.0 data with Open Automation Software IIoT platform for Windows and Linux. OAS is truly an unlimited IoT Gateway for Windows, Linux, Raspberry Pi 4, Windows IoT Core, and Docker deployments. Create HMI visualization for web, WPF, and WinForm C# and VB .NET applications. Log data and alarms to SQL Server, Oracle, MS Access, MySQL, Azure SQL, PostgreSQL, Cassandra, MongoDB, MariaDB, SQLite, InfluxDB, and CSV files. MQTT Broker and Client interface along with cloud...
    2 Ratings
    Starting Price: $495 one-time payment
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