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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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29 Products for "customer" with 2 filters applied:

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  • 1
    Pagerly

    Pagerly

    Pagerly

    At Pagerly, we understand the unique needs of your organization. Our platform offers extensive customization options to tailor the incident management process to your specific requirements. ‍ You don't need to introduce another tool with Pagerly working with your already tech stack. Easily manage all requests and incidents without any window switching and benefit from all Slack collaboration features. Update the team's channel topic with the current oncall whenever oncall changes. You can...
    Starting Price: $15 per month
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  • 2
    PagerDuty

    PagerDuty

    PagerDuty

    PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams...
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    44 Ratings
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  • 3
    Resolve

    Resolve

    Resolve Systems

    ... by Resolve on a daily basis… many of which go well beyond what you imagine is automatable. We know it sounds impossible, but it’s true. Just ask the customers who have cracked the code on tough automations like PIM testing, updating active load balancers, CUCM onboarding in seconds, true end-to-end patch management, interacting with Watson for NLP, maintaining infrastructure in segregated networks and hybrid cloud deployments, and more. Keep reading to see how we do it.
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  • 4
    Pondurance

    Pondurance

    Pondurance

    Pondurance offers risk-based cybersecurity solutions enhanced by human intelligence, focusing on Managed Detection and Response (MDR) services that include continuous risk assessments and digital forensics. Their personalized approach ensures that organizations receive customized solutions tailored to their specific cybersecurity needs, effectively addressing complex compliance and security challenges.
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  • 5
    Agari

    Agari

    Fortra

    Use Trusted Email Identity to protect workers and customers from advanced email attacks. Advanced email attacks target a major security vulnerability that legacy email security controls do not address. Agari gives employees, customers, and partners the confidence to trust their inbox. Unique AI with over 300m daily machine learning model updates understands the good to protect you from the bad. Global intelligence powered by trillions of global email messages provide deep insights...
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  • 6
    DERDACK Enterprise Alert
    Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation. Enterprise Alert...
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  • 7
    Kroll Compliance
    Third parties, customers, and partners present legal, reputational, and compliance risks to your organization. The Kroll Compliance Portal arms you with the capabilities to control those risks at scale. Relative risk can dictate the need for a closer look. Emailing back and forth with analysts and downloading and saving files can slow you down, create a gap in the audit trail, and leave you vulnerable to information security risks. Take the due diligence process out of emails and file folders...
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  • 8
    OnSolve

    OnSolve

    OnSolve

    Pinpoint and respond to threats that impact your people, places and property – quickly, accurately and reliably. Every minute counts™. That’s why OnSolve prioritizes speed, relevance and usability to help our customers achieve the best possible outcome when a critical event occurs. Communicate faster to the right people on any device. Quickly activate crisis response plans and collaborate in real time. Filter out irrelevant data to make informed, proactive decisions. Deliver customized incident...
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  • 9
    xMatters

    xMatters

    Everbridge

    xMatters is an intelligent communications platform designed to accelerate essential business processes, especially IT operations, DevOps and major incident management processes. Trusted by over 1000 global companies, xMatters offers intelligent communication tools for effective IT management, business continuity management, employee engagement, and customer engagement. The platform delivers unmatched reliability and innovative functionality.
    Starting Price: $9 per user per month
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  • 10
    ASGARD Management Center
    ... devices – or in other words: with literally any security device you may have in place. This short demo shows how easy it is to launch a scan with custom IOCs from a connected MISP. In the example we select all events with the keyword “Emotet”, add them to a new rule set and use that rule set in a new Group Scan with THOR.
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  • 11
    OpenText Security Suite
    ... and digital investigations. EnCase solutions help enterprises, government agencies and law enforcement address a range of needs around risk and compliance, file analytics, endpoint detection and response (EDR) and digital forensics with the most trusted digital forensics and cybersecurity software. Solving problems that often go undetected or unsolved on the endpoint, Security Suite restores the confidence of companies and their customers with unparalleled reliability and breadth of coverage.
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  • 12
    Activu

    Activu

    Activu

    Activu makes any information visible, collaborative, and proactive for people tasked with monitoring critical operations and incidents. Our customers automatically see, share, and respond to events in real-time, with context, to improve incident response, decision-making, and management. Activu software, systems, and services benefit the daily lives of billions of people around the world. Founded in 1983 as the first U.S.-based company to develop video wall technology, more than 1,000 control...
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  • 13
    Mattermost

    Mattermost

    Mattermost

    Mattermost is a flexible, open source messaging platform that enables secure team collaboration. Build intuitive workflows and collaborate across large teams without worrying about security or data privacy. Get up and running quickly with hundreds of existing integrations, or build out custom workflows that scale to tens of thousands of concurrent users. Many of the world’s leading privacy-conscious enterprises work better with Mattermost by connecting people, tools, and automation to increase...
    2 Ratings
    Starting Price: $3.25 per user per month
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  • 14
    Swimlane

    Swimlane

    Swimlane

    .... Swimlane Turbine is the world’s fastest and most scalable security automation platform. Turbine is built with the flexibility and cloud scalability needed for enterprises and MSSP to automate any SecOps process, from SOC workflows to vulnerability management, compliance, and beyond. Only Turbine can execute 25 million daily actions per customer, 17 times faster than any other platform, provider, or technology.
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  • 15
    Atatus

    Atatus

    NamLabs Technologies

    ... transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 16
    ThreatSign Website Anti Malware
    ... peace of mind. Your business continuity is our priority. Customized Defense: Tailored to your unique needs, whether e-commerce or financial. Financial Sector Ready: Compliance, data protection, trust. 24/7 Vigilance: Real-time monitoring, expert support. Blocklist Resolution: We meticulously analyze the issue, identify the root cause, and work tirelessly to remove your site from blocklists like Google Safe Browsing and other authorities. Elevate your security. Defend your domain.
    Starting Price: $10 per month
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  • 17
    FortiSOAR

    FortiSOAR

    Fortinet

    .... Integrated into the Fortinet Security Fabric, FortiSOAR security orchestration, automation and response (SOAR) remedies some of the biggest challenges facing cybersecurity teams today. Allowing security operation center (SOC) teams to create a custom automated framework that pulls together all of their organization's tools unifies operations, eliminating alert fatigue and reducing context switching. This allows enterprises to not only adapt, but also optimize their security process.
    2 Ratings
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  • 18
    Thinkst Canary

    Thinkst Canary

    Thinkst Canary

    Most companies discover they've been breached way too late. Thinkst Canary fixes this: just 3 minutes of setup; no ongoing overhead; nearly 0 false positives, and you can detect attackers long before they dig in. Check out why our Physical, VM and Cloud Based Canaries are deployed and loved on all 7 continents. It’s pretty rare to find a security product that people can tolerate. It’s near impossible to find one that customers love. Tons of security products would be useful, if only you changed...
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  • 19
    Coalition

    Coalition

    Coalition

    Every business is a target, no matter what industry or size. Percent of cyber loss victims that are small to midsize businesses. SMBs report attacks evaded their antivirus and intrusion detection software. Average claim size for Coalition’s SMB policyholders. Coalition protects your business by preventing incidents before they occur. Our proactive cybersecurity platform saves your business time, money, and headaches. We provide our security tools at no additional cost to our insurance customers...
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  • 20
    ThreatDefence

    ThreatDefence

    ThreatDefence

    Our XDR (Extended Detection and Response) cyber security platform provides deep visibility and threat detection across your endpoints, servers, cloud and your digital supply chain. We deliver the platform to you as fully managed service supported by our 24×7 Security Operations, with low cost and fastest enrollment time in the industry. Our platform is the foundation of effective cyber threat detection and response services. Providing deep visibility, great threat detection,...
    1 Rating
    Starting Price: $5 per user per month
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  • 21
    Flashpoint

    Flashpoint

    Flashpoint

    Flashpoint Intelligence Platform grants access to our archive of finished intelligence reports, data from illicit forums, marketplaces, chat services, blogs, paste sites, technical data, card shops, and vulnerabilities, in a single, finished intelligence experience. Our platform scales Flashpoint’s internal team of specialized, multilingual intelligence analysts’ ability to quickly provide responses to customers. Access finished intelligence and primary source data across illicit online...
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  • 22
    Cyble

    Cyble

    Cyble

    ..., Cyble combines unmatched visibility with scalable technology to keep security teams ahead of adversaries. With advanced AI that can predict threats months in advance, Cyble helps reduce response times and minimize risks. The company also offers extensive research, threat intelligence reports, and personalized demos to support customer success.
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  • 23
    Jeli

    Jeli

    Jeli

    Every incident is an opportunity that reveals how your organization really works. Jeli allows you to see that opportunity. Jeli takes you through a customized, step-by-step process for each incident. At the end, you have a clear narrative that ignites your workplace to be more efficient, more engaged, and maybe even more fun. Respond faster to incidents without complexities getting in your way. Our free Bot helps streamline your workflows, automate communication with stakeholders, and ensure...
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  • 24
    Sandfly Security

    Sandfly Security

    Sandfly Security

    ...) capabilities, Sandfly also tracks SSH credentials, audits for weak passwords, detects unauthorized changes with drift detection, and allows custom modules to find new and emerging threats. We do all of this with the utmost safety, performance, and compatibility on Linux. And, we do it without loading agents on your endpoints. The widest coverage for Linux on the market. Sandfly protects most distributions and architectures such as AMD, Intel, Arm, MIPS, and POWER CPUs.
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  • 25
    LimaCharlie

    LimaCharlie

    LimaCharlie

    ... effective protection against today’s threats. The SecOps Cloud Platform offers a unified platform where you can build customized solutions effortlessly. With open APIs, centralized telemetry, and automated detection and response mechanisms, it’s time cybersecurity moves into the modern era.
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  • 26
    Daylight

    Daylight

    Daylight

    ... with your IT and security stack so it supports unlimited platforms, unlimited integrations, and delivers actionable, noise-free insights via AI dashboards. With Daylight, you get true end-to-end threat detection and response (no escalation games), 24/7 expert support, custom response workflows, environment-wide visibility, and measurable improvements in analyst utilization and response speed, all built to shift your security operations from reactive to commanding.
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  • 27
    Sumo Logic

    Sumo Logic

    Sumo Logic

    ..., and ensure compliance using Sumo Logic Security Analytics. Enable data-driven business decisions and predict and analyze customer behavior using Sumo Logic’s real-time analytics platform. The Sumo Logic platform helps you make data-driven decisions and reduce the time to investigate security and operational issues so you can free up resources for more important activities.
    2 Ratings
    Starting Price: $270.00 per month
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  • 28
    Shoreline

    Shoreline

    Shoreline.io

    .... Shoreline does the heavy lifting, setting up monitors and building repair scripts, so that customers only need to configure them for their environment. Shoreline’s modern “Operations at the Edge” architecture runs efficient agents in the background of all monitored hosts. Agents run as a DaemonSet on Kubernetes or an installed package on VMs (apt, yum). The Shoreline backend is hosted by Shoreline in AWS, or deployed in your AWS virtual private cloud.
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  • 29
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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