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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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38 Products for "custom" with 1 filter applied:

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  • 1
    Guru

    Guru

    Guru

    Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from,...
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    3,534 Ratings
    Starting Price: $25
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  • 2
    Axero

    Axero

    Axero Solutions

    Axero is an award-winning intranet and employee experience platform. Hundreds of companies use Axero to communicate, collaborate, manage tasks, organize content and develop their company culture. Down with legacy intranets and document dumping grounds that are difficult to update and impossible to maintain. Our unified suite makes it easier than ever to launch modern intranets, employee hubs, enterprise portals & more. Connect your workforce in one integrated platform. Why Axero? We...
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    205 Ratings
    Starting Price: $10/user/month
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  • 3
    Haystack

    Haystack

    Haystack

    Haystack is a modern, easy-to-use intranet that connects everyone in your organization to the people, information, and resources they need to thrive. Automated multi-channel delivery ensures your most important messages cut through the noise and reach everyone at the right place and the right time. No-code customization and a modular design make it easy to keep key resources, knowledge, and organizational culture in the spotlight. Smart, integrated search empowers employees to spend less...
    236 Ratings
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  • 4
    Mozard

    Mozard

    Mozard

    The Mozard Suite is a generic 'zero code / low code' software platform with which you can set up (configure) processes and services by means of user-friendly interfaces, so without programming. This flexible way allows Mozard's customers to respond to the needs of their employees, managers and customers without costly customization processes. Mozard now works for more than forty small, medium and large organizations. The majority of these organizations use Mozard as an organization...
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  • 5
    zehnplus

    zehnplus

    zehnplus

    zehnplus develops software products with custom solutions that help organizations turn data into knowledge to connect, inform, and engage with their audiences. Our solutions include intranet, community and knowledge management platforms and wiki's aswell as smart FAQ software, enhanced with AI. We are enthusiastic strategists, designers, and developers who use many years of technical know-how with great love for the highest possible customer satisfaction. We have a profound knowledge...
    1 Rating
    Starting Price: 7000/year
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  • 6
    Poppulo

    Poppulo

    Poppulo

    Poppulo is the leading communications and workplace experience software company. The Poppulo Harmony platform helps enterprise organizations achieve more by effortlessly connecting their employees, customers, and workplaces through omnichannel employee communications, digital signage, and workplace management. Poppulo’s 6,000+ customer base is representative of the world’s most successful companies, including 47 of the Fortune 100.
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  • 7
    Precurio

    Precurio

    Precurio Software

    Our innovative technology gives our customers a unique intranet exactly as they want it, with no compromise on features or upgrades. Precurio intranet software has hundreds of intuitive features, plus enterprise-class features like Active Directory integration, Role-based Access Control and many more. Intranet software comes with a lot of feature, but only Precurio gives a unique design that allows you promotes the features your organization needs. This is the magic to intranet adoption. We...
    Starting Price: $700 per year
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  • 8
    Connect

    Connect

    Connect Solutions

    Connect (formerly Qnnect): the secure internal social network that your employees were waiting for. Reinforce your corporate culture with a tool accessible by all and for all. Connect is more than just an app. Our Customer Success Team is proactively committed to helping you achieve your business goals through the use of our technology. Each customer is individually supported by a Customer Success Manager - before, during and after the "Go-Live with the App".
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  • 9
    OpenText Vibe
    Keep your employees informed through a social and collaborative Intranet that improves awareness and contribution using Web 2.0 technologies. Team workspaces enable you to create digital offices where local and global team members can gather online to coordinate their efforts. Personal workspaces enable you to create your own online work environment, customized to your own needs. Use Vibe to augment or replace an existing intranet. With drag-and-drop ease, your teams can create custom landing...
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  • 10
    Legal101

    Legal101

    KL Software Technologies

    Legal101 is a “mobile-ready” Intranet platform for your Firm employees to experience a productive, stylish collaboration and communication platform, having several features that are quick, easy to use, and with capabilities to tweak and customize based on your firm’s needs. Legal101 Intranet portal accelerates employee productivity, and draws more value out of your investment in SharePoint® and Office 365™ by providing the core workspace functionality needed by your firm, without the complexity...
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  • 11
    Zoho Wiki
    Knowledge management for teams made easy. Zoho Wiki, an easy to use knowledge management tool, caters to the particular needs of teams within your organization. Now you can effectively create and share knowledge. Create workspaces and pages, assign users, customize your portal and stay updated-all with one simple tool. Create a centralized information repository. Team members can document ideas and create content effectively. Safeguard your information. Set custom permission levels for pages...
    Starting Price: $3 per user per month
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  • 12
    SimplifyIT

    SimplifyIT

    SimplifyIT

    SimplifyIT, Inc. is a software company founded in 2004 by veterans of the credit union & banking technology industry with a vision to make everyday tasks simple. Our web-based software solutions are designed to be easy for employees to navigate, but also simple to maintain. Are you just looking for a help desk that's easy for employees to use, but still powerful enough to manage all those projects and everyday tasks? Wouldn't it be nice to roll something out that users didn't rebel against -...
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  • 13
    Webasyst

    Webasyst

    Webasyst

    Webasyst is an open source platform with 15+ cloud apps for teams. A suite of web apps for creating sites, blogs, online stores, and collaborating with your team — all in one place. Manage your site, collaborate with your team, and get things done. All in one place. On your domain. Always online. You online. Webasyst is a next generation CMS which combines web publishing tools, blogging, and ecommerce with enterprise collaboration platform. On your custom domain name. All in one place...
    Starting Price: $9 per month
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  • 14
    Collab Hub

    Collab Hub

    Collab Hub

    ... by department. Design unlimited custom fields without restrictions on additional fields. The custom WordPress intranet solution will always be a one-time fee with an optional yearly unlimited support/upgrade plan-- no monthly per-user fees, set-up costs, hidden costs or per-storage payments.Collab Hub is a self-hosted platform that runs on your server. Retain full control over data, source code access and additional tools, as well as integration and customization options.
    Starting Price: $1,299 one-time payment
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  • 15
    Jalios Workplace
    Jalios Workplace creates links and enables cross-functional and sustainable collaboration. It is available in three ready-to-use editions to provide a complete and natively collaborative digital work environment (chat, video, office automation, EDM, communities, etc.) adapted to its customers' technology base. The edition dedicated to Microsoft 365 and the one dedicated to Google optimize and complete the use of these suites. The Liberty edition is a sovereign alternative. By unifying...
    Starting Price: $6 per user per month
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  • 16
    Synigo Pulse

    Synigo Pulse

    Synigo Pulse

    Everything you need for your work, such as: tasks, calendars, notifications, apps, company news, groups and teams. Respond, ask questions. What is happening in the organisation. User friendly, no time is lost on unnecessary mouse clicks. Encourage collaboration. Employees can easily respond, collaborate, communicate and share documents. Find facts, answers and procedures easily. Synigo Pulse offers content managers an user friendly CMS. (also in native app). Involve customers, clients...
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  • 17
    HyperTeam Intranet
    By combining the power of cloud, mobile and social technology, HyperTeam’s intranet portals deliver a single source of company information within a fun, collaborative environment! End dispersed knowledge, duplicated files, and excessive reliance on email. Easily record and share information company-wide with the user-friendly interface. Highlight each department’s unique personality with customized homepage news. Keep your information safe with the flexible permission handling and enterprise...
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  • 18
    ShortPoint

    ShortPoint

    ShortPoint

    ShortPoint is a full customization platform for SharePoint that allows users the ability to see in real time, exactly what their changes will look like. Simply add integrations and customizations that will bring your intranet site to a new level. Inline design elements are now easily integrated into text editor. Modifying your page has never been easier. Use ShortPoint Page Builder to design your site with drag and drop elements, and absolutely no code. Implement a branded design system across...
    Starting Price: $3,998/yr Complete
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  • 19
    Elcom

    Elcom

    Elcom Technology

    We help organizations build world-class intranet, portal, website, learning management and digital workplace solutions, giving staff the tools they need to deliver exceptional digital customer and employee experiences. From well-known brands including WWF, Kia Motors, and Fairfax Media, to government and educational institutions like The Fair Work Ombudsman and The King's School, Elcom has successfully helped organizations across the globe transform their digital operations. You can extend...
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  • 20
    Tryyb

    Tryyb

    Mocaworks

    Mocaworks is a software company and business incubator located in Ridgefield, WA. Our products are used by businesses of all types to inform their employees, drive team performance, and make delightful customer experiences. Build a home for your community. Custom collaboration platforms for employees, members, professionals, and everybody else out there. Cloud based. Modular. Personalized. Build an entire ecosystem in the cloud, without any dependencies or requirements. Whether you need a lot...
    Starting Price: $3 per user per month
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  • 21
    ITConnect

    ITConnect

    ITCube Solutions

    ... experiences & customer satisfaction. MS Dynamics 365. Microsoft D-365 consultancy, implementation and support services for ERP systems. Elevate business processes by customizing modules at a cost-effective, flexible model. Easy deployment to maximize ROI of your Microsoft Dynamics AX investment. ITConnect. An intranet software solution with engagement tools built to encourage peer-to-peer conversation and streamline corp. communication. Intranet Platform Tailored For Your Business. Intranet
    Starting Price: $0.01 one-time payment
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  • 22
    HumHub

    HumHub

    HumHub

    HumHub is a free social network software and framework built to give you the tools to make communication and collaboration easy and successful. It's lightweight, powerful and comes with a user-friendly interface. With HumHub you can create your own customized social network, social intranet or huge social enterprise application that really fits your needs. Boost your business, support your customers, teach your students or organize your football club. It's on you. HumHub is completely open...
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  • 23
    365appz

    365appz

    NGenious Solutions

    ... ROI with rapid deployment of amazingly beautiful, robust and comprehensive intranet in hours or days rather than months of custom development. Zero coding and zero development resource requirements make this a painless and highly economical solution.
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  • 24
    Simpplr

    Simpplr

    Simpplr

    Simpplr is the leading AI-powered employee experience platform. Organizations use our forward-looking, adaptable products to deliver personalized experiences that inspire and engage their employees. Wherever people work, Simpplr enables them to flourish. Trusted by more than 500+ leading brands, including Zoom, Snowflake, Moderna, Eurostar, and AAA, our customers are achieving measurable improvements in employee engagement, productivity, and accelerated business performance. Simpplr...
    6 Ratings
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  • 25
    IntranetPro

    IntranetPro

    Codesigned

    IntranetPro is an enterprise-grade SharePoint Intranet with powerful features and enhancements purpose-built to unlock the power of engagement within your organization. This powerful digital workspace works within your SharePoint environment, accelerating it with powerful company-wide news, communication and collaboration tools, custom sites, departments, and communities that keep the company aligned. Used by organizations with 500 end users to 80,000, and developed and supported from...
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  • 26
    Papyrs

    Papyrs

    Stunf

    ... plan later. Affordable pricing without the worry of rising software bills with our unlimited plans. Add widgets for everything to your pages, like polls, embeds, checklists, forms, videos, tables, files, calendars or badly lit office party photos. Unlike traditional corporate intranets, there's no need for IT to customize it the way you want. Lightweight, but flexible.
    Starting Price: $99.00/month
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  • 27
    hello-intranet

    hello-intranet

    hello-intranet

    ... and groups, onboarding and mandatory content to analytics and insights, employee directories, widgets and customizations, design and branding as well as mobile, tablet and boardrooms.
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  • 28
    ThoughtFarmer

    ThoughtFarmer

    ThoughtFarmer

    ThoughtFarmer is a leading provider of intranet software that brings people, teams, and ideas together. Used by organizations around the world, ThoughtFarmer is designed to streamline internal communication, facilitate knowledge management, and encourage collaboration across geographical distances. ThoughtFarmer excels at engaging distributed employees. Featuring integrations to critical business software such as Slack, Microsoft, and Google, ThoughtFarmer keeps your remote workforce...
    5 Ratings
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  • 29
    Kahootz

    Kahootz

    INOVEM Ltd (trading as Kahootz)

    Accessible anytime, anywhere, our cloud collaboration software makes it simple for your internal and external stakeholders to teamwork in a secure online environment. Kahootz provides online workspaces, which can be configured for your specific business purpose. With little IT training or consultancy required, your teams can quickly set up new workspaces and begin collaborating across organisations in minutes. There’s no need to use multiple tools to collaborate. Kahootz’s features...
    Starting Price: £5.50/month/user
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  • 30
    Interact Software
    Interact is a global software company that serves intranet software to over 1.7m users across more than 1000 organizations including Levi's, Domino’s and Sony PlayStation. We specialize in solving communication and engagement challenges by combining our enterprise-grade software with our experienced in-house professional services, focusing on developing strategic partnerships with our customers. Interact has offices in New York, Boston, London, and Manchester and operates across North...
    1 Rating
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