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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
Customer loyalty software helps organizations design, manage, and optimize loyalty programs that reward repeat purchases and deepen customer relationships. It enables businesses to issue points, track tiers, referrals, or membership statuses, then automate redemption and campaigns. These platforms integrate with CRM, e-commerce, and point-of-sale systems to monitor behavior, segment users, and deliver personalized offers. With analytics and reporting, the software helps measure program performance and customer lifetime value. Ultimately, customer loyalty software transforms occasional buyers into engaged brand advocates and improves retention over time.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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244 Products for "custom" with 2 filters applied:

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  • 1
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 2
    Moovs

    Moovs

    Moovs

    Moovs is the the operator tool that does It all. The all-in-one software simplifies operations, automates daily tasks, and delivers an exceptional experience for your customers. Moovs is the highest rated transportation software on the market. It is trusted by 1000+ Chauffeur Operators, Party Bus & Limo Operators, Bus & Coach Operators and Taxi and Ride Hailing Operators and more! An experience your customers will love and you'll love even more. Automated sales, follow-up on quotes and deals and a lot more to help you grow your business. ...
    36 Ratings
    Starting Price: $99/month
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  • 3
    Quartix

    Quartix

    Quartix

    With more than 30,000 customers and more than 600,000 devices installed in its 23-year history, the Quartix vehicle tracking system helps customers in the US, UK and Europe, in a wide range of industries, save on fuel and insurance every day. Whether your fleet consists of trucks, coaches, vans or cars, Quartix offers a wide range of valuable management and monitoring features that are easy to use.
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    11 Ratings
    Starting Price: $14.90/month
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  • 4
    Detrack

    Detrack

    Detrack Systems

    ...In short, Detrack is an efficient solution for businesses looking to achieve better control over their delivery activities. Its comprehensive features guarantee superior customer service and maximise operational efficiency for any organisation.
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    139 Ratings
    Starting Price: $29/month/user
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  • 5
    Routal Planner
    ...Plan your routes including time frames, weight and volume restrictions. Send the routes to your drivers mobile phones and have control of your operation at all times. Send direct messages to your customers to let them know when their route starts or their stop is near. Reduce the amount of failed deliveries and improve your customer success.
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    13 Ratings
    Starting Price: €19 per month per license
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  • 6
    Tookan

    Tookan

    JungleWorks

    ...Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.
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    18 Ratings
    Starting Price: $39 / Month
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  • 7
    VAMOSYS

    VAMOSYS

    VAMO Systems

    ...We want a customer to buy a product purely for the value it’s giving, not for marketing gimmicks. We take customer support very seriously. We just don’t want to see a dissatisfied customer. We employ the best people and tools to excel in customer support.
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  • 8
    ShuttleControl

    ShuttleControl

    Vinctus Technologies

    The mobility platform for business. ShuttleControl is the mobility platform businesses use to enhance customer experience and operational efficiency. Shift gears into the fastlane. One platform with all the features you need to provide an experience your customers will remember. Giving your customers a modern experience is not enough. Stay ahead by having the features to personalize the experience around your brand. One platform with all the features you need to streamline any mobility operation. ...
    Starting Price: $29 per month
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  • 9
    FleetTA

    FleetTA

    FleetTA

    A powerful web based platform for dispatching and managing tasks, streamlining your business operations, tracking drivers GPS location in real time, empowering your business with reports. Native ios/Android field force mobile App for drivers to interact with dispatchers and customers, receive on demand or scheduled tasks, drive to the destination of their tasks. Keep your customers engaged and informed with easy mobile web experience, allowing customers to track their tasks in real-time, communicate with drivers, rate their experience. FleetTA dispatch dashboard is simple to use, but it is very powerful. FleetTA brings all the features in one place so that you can spend less time organizing your business and more time to grow your business and keep your customers happy. ...
    Starting Price: $30 per month
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  • 10
    Radaro

    Radaro

    Radaro

    Track every minute, from your store to your customer’s door. Radaro reduces your operational costs whilst offering real-time insights over your in-house and third-party service providers with unprecedented customer insights. Transform your last mile and service delivery, today. Book a demo to see how Radaro can improve your delivery efficiencies by more than 30% and create an engaging branded customer experience.
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  • 11
    RFM live

    RFM live

    Blue Crystal Solutions

    Give your customers 24/7 website access to their fleet, inspection sheets and documents by using RFM live. When used with Workshop Pro / CoWorks or Rental Pro documents such as service and inspection sheets, MOT certificates will automatically sync with RFM live, allowing your customers to download them immediately. RFM live will allow your customers to view their fleet, see due maintenance dates, report defects and breakdowns, run service reports and more.
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  • 12
    DQ ODT System

    DQ ODT System

    DQ Technologies

    ...With comprehensive delivery cost reporting by order or by customer, coupled with live updates on driver location, ETAs and delays; ODT provides a complete solution to help provide enhanced customer service as well as optimizing your dispatch and logistics operations.
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  • 13
    All Trans Software

    All Trans Software

    All Trans Software

    ...We are committed to the customers’ needs and to consistently deliver the best service experience in the industry.
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  • 14
    DealerWare

    DealerWare

    DealerWare

    Dealerware is a fully connected mobility solution that streamlines fleet management at automotive dealerships. The connected, intelligent platform makes dealers more profitable while elevating the customer experience. Dealerware Insights provides broad, fleet performance reporting that leads to optimized fleet utilization for increased revenue. Utilizing Dealerware Insights, OEMs gain access to actionable data that drives fleet program performance and elevates customer experiences. Optimize fleet operations across multiple locations, recovering more cost and providing a consistent, elevated customer experience. ...
    Starting Price: $10 per month
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  • 15
    Rastrac

    Rastrac

    Manning Navcomp

    ...The Rastrac Web API allows broad control of Rastrac's suite of vehicle tracking features from most programming environments. This allows anything from automated scripting of common tasks to seamless integration into customer user interfaces alongside other business-specific tools.
    3 Ratings
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  • 16
    STARS GPS Vehicle Tracking
    STARS GPS is proud to offer a remedy and protection like no other. This Warranty is offered to cover Theft and Skip. Below is a summary of how your asset is protected like never before. Covers your vehicle in the event your customer defaults on their contract payments. A payment default occurs and creates delinquency when a payment is not made upon the due date. This Warranty is designed to allow for and consider that, a working relationship may exist between you and your customer with respect to partial payments made on their account, and recognizing that you are trying to allow the customer to ‘catch up’ on their delinquency. ...
    1 Rating
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  • 17
    National Fleet Tracking

    National Fleet Tracking

    National Fleet Tracking

    ...So anyway to decrease this ‘tax’ is surely welcomed. Set yourself apart from the competition with National Fleet Tracking. We help you to improve and maintain a healthy customer relationship that becomes a key factor in winning the confidence of all of your customers. National Fleet Tracking provides the tools to vastly improve your customer service. Vehicle tracking allows you to see real-time delivery statuses and vehicle locations at a glance. Know locations in seconds to have better ETA’s for your customers. ...
    Starting Price: $199.99 per month
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  • 18
    Mongrov

    Mongrov

    Mongrov

    Build an app for all user's devices that runs natively with a single code base. Create rich customer experiences with Your brand & creativity using much familiar Javascript. We take care of building & publishing updates instantly. A complete package of services that makes the app development process simple & faster. With single tenancy, you own your independent database and instance of the software, and everything goes over secure channels.
    Starting Price: $3 per user per month
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  • 19
    Nuvven

    Nuvven

    Nuvven

    ...Our online platform helps car rental businesses digitize quickly – delivering immediate cost savings, higher utilization and lots more customers.
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  • 20
    VersaFleet

    VersaFleet

    VersaFleet

    ...Establish a Command Center view of your supply chains’ last mile operations. Leverage data to improve productivity, whether across your in-house fleet, outsourced transporters, or a hybrid of both. Keep your customers notified of each fulfillment milestone through automated SMS/email notifications. Ensure that all of your customers are updated throughout the delivery journey. Maintain your brand’s overall Customer Experience consistently throughout.
    Starting Price: $55.00/month/user
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  • 21
    Maxoptra

    Maxoptra

    MaxOptra

    Offering simplified route optimisation and a smarter customer experience, MaxOptra is essential to every fleet operator. Our innovative technology and industry experts will dramatically transform your business and deliver ROI, fast. MaxOptra removes the challenges and complexities of route optimisation. We streamline the delivery experience; enabling our users to offer exceptional customer service through improved visibility, better planning, and first-class route execution. ...
    Starting Price: £35 per month
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  • 22
    One Step GPS

    One Step GPS

    One Step GPS

    Our high-quality GPS tracking with fantastic customer support is truly changing the industry. Most GPS and software companies view customer support as a waste of resources. They look for ways to automate it, outsource it, or charge extra for it. We think that’s very shortsighted. We see amazing customer support as an essential part of standing behind our product. When it comes to being responsive and proactive, we strive to leave every other GPS tracking company in the dust. ...
    Starting Price: $13.95 per month
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  • 23
    Hauler Hero

    Hauler Hero

    Hauler Hero

    ...Stop hunting for buried critical customer info and start pricing and adding service easily and accurately while resolving issues in less time with fewer clicks and modern search.
    Starting Price: $375/active truck
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  • 24
    Jobi

    Jobi

    Jobi

    ...It keeps you in touch with your customers and provides them with a valuable tool for tracking services, maintenance plans and more.
    Starting Price: $149 per month
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  • 25
    Elite EXTRA

    Elite EXTRA

    Elite EXTRA, an Epicor solution

    ...By leveraging our solutions, businesses can reduce operational costs, improve efficiency, and exceed customer expectations. Get started today by signing up for a free demo.
    Starting Price: $30
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  • 26
    TeleNav Track
    Make driving safe and enjoyable with best-in-class navigation and location-based services for precise and personalized driving experiences whether it is a daily commute, a weekend getaway, or adventures off the beaten path. Build a lasting digital relationship with your customers. Everything your customers need to enhance their driving experience – directions, entertainment, car controls, calendar, phone, commerce - are just a simple touch or voice command away. Give customers a safe and personalized way to find and pay for things on-the-go. A cup of coffee, a fill-up, a parking spot or dinner on the way home. ...
    Starting Price: $24.99 per month
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  • 27
    Cigo

    Cigo

    Cigo

    Cigo, The new standard in last-mile management. An innovative cloud solution to increase deliveries, service calls or pick-ups, scale efficiently and provide your customers with a perfect last-mile experience. Route Management at Your Fingertips. With our feature rich web platform you can dispatch, optimize, report and fully control your customer's last-mile experience. Enhance Customer Experience. Give your customers an amazing experience, keep them in the loop with real time SMS and Email tracking as well as a seamless review process. ...
    Starting Price: $99 per month
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  • 28
    FleetLink

    FleetLink

    FleetMind Solutions

    FleetMind’s FleetLink™ suite of fleet management and fleet automation solutions is field-proven to reduce solid waste collection costs, increase customer density, drive lasting gains in route productivity, improve service performance, enhance fleet safety, and augment revenues. With its FleetLink™ suite of solutions, FleetMind provides the waste industry’s top-ranked onboard fleet management “Smart Truck” systems to improve fleet safety, sustainability, efficiencies, maintenance, and customer service. ...
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  • 29
    Bynx

    Bynx

    Bynx

    We’ve a solid track record in helping fleet, leasing and mobility customers (just like you) to make the most of their vehicle assets. We’ve been doing so since 1989. In addition, Bynx enables you to become more efficient, improve customer service and the customer experience, and make informed business decisions based on data insights. No matter how many markets your company operates in or what type of leasing, fleet, and mobility products and services you provide, Bynx helps streamline the process. ...
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  • 30
    Enrich

    Enrich

    Enrich Software

    ...With extensive billing methods, billing cycle options, flexible maintenance inclusions/exclusions, contract. enrich provides the flexibility you need to meet your customers’ demands, while delivering the functionality required to proactively manage every unit, shop, facility, region, and company, resulting in decreased. Reporting tool with over 50 reports. Instant customer access to business-critical data. Customizable customer permissions. Invoice details. Vehicle breakdown status. A/R balances. ...
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