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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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18 Products for "customer" with 2 filters applied:

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  • 1
    Fastly

    Fastly

    Fastly

    Empower your developers, connect with your customers, and grow your business with today’s leading edge cloud platform. Deliver the best online experiences possible with our edge cloud platform, built to strengthen your current teams and technology. We move data and applications closer to your users — at the edge of the network — to help your websites and apps perform faster, safer, and at global scale. Fastly's highly programmable CDN gives you the freedom to customize delivery right...
    899 Ratings
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  • 2
    Cloudflare

    Cloudflare

    Cloudflare

    Cloudflare is the foundation for your infrastructure, applications, and teams. Cloudflare secures and ensures the reliability of your external-facing resources such as websites, APIs, and applications. It protects your internal resources such as behind-the-firewall applications, teams, and devices. And it is your platform for developing globally scalable applications. Your website, APIs, and applications are your key channels for doing business with your customers and suppliers. As more...
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    1,882 Ratings
    Starting Price: $20 per website
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  • 3
    NetFortris Total Control Firewall
    NetFortris Total Control Firewall prevents unauthorized access to corporate data, while giving your employees the access they need to do their jobs. NetFortris delivers flexible and scalable Firewall and Unified Threat Management (UTM) solutions to protect our single-location and multi-site customers, their data, and their customers from unwanted malicious traffic.
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  • 4
    ditno

    ditno

    ditno

    ditno. has taken the complexity out of IT security. We provide a single web portal to control access to all of an organization's servers whether they are in the cloud or internally hosted. We solve the problem of consistent and high-performance security across mixed environments. Using a PAYG model we remove the need for upfront investment and allow our customers to pay for exactly what they need at the time. We have a variety of customers across a number of verticals including law, energy...
    Starting Price: $25/endpoint/year
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  • 5
    AWS Network Firewall
    With AWS Network Firewall, you can create firewall rules that provide fine-grained control over network traffic and easily deploy firewall security across your VPCs. Automatically scale your network firewall to protect your managed infrastructure. Protect your unique workloads with a flexible engine that can define thousands of custom rules. Centrally manage security policies across existing accounts and VPCs and automatically enforce mandatory policies on new accounts. With AWS Network...
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  • 6
    pfSense

    pfSense

    Netgate

    The pfSense project is a free network firewall distribution, based on the FreeBSD operating system with a custom kernel and including third party free software packages for additional functionality. pfSense software, with the help of the package system, is able to provide the same functionality or more of common commercial firewalls, without any of the artificial limitations. It has successfully replaced every big name commercial firewall you can imagine in numerous installations around...
    1 Rating
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  • 7
    Prophaze WAF

    Prophaze WAF

    Prophaze Technologies

    Prophaze Cloud WAF protects organizations from malicious hackers who are trying to attack and steal data from Web Applications or Mobile App Gateways or APIs. Unlike traditional firewalls, Prophaze WAF exclusively protects web and mobile APIs from security breach using its Adaptive Profiling and Behavioral-based machine learning algorithms. The product is built natively on Kubernetes Platform and secures customers Kubernetes clusters and cloud infrastructure from various attack vectors.
    Starting Price: $299 per month
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  • 8
    CyberCision

    CyberCision

    FirstWave

    CyberCision by FirstWave is a comprehensive cybersecurity-as-a-service platform designed for service providers and telcos. It enables businesses to offer robust security services, including email, web, and firewall protection, to their customers without the need for dedicated infrastructure. The platform provides multi-tenant capabilities, centralized management, and global scalability, making it ideal for service providers looking to expand their security offerings. With automated features...
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  • 9
    IPFire

    IPFire

    IPFire

    ... software developed by an open community and trusted by hundreds of thousands of users from all around the world. The primary objective of IPFire is security. It's easy to configure a firewall engine and an intrusion prevention system stops any attackers from breaking into your network. In the default configuration, the network is split into various zones with different security policies such as a LAN and DMZ to manage risks inside the network and have a custom configuration for specific needs.
    2 Ratings
    Starting Price: Free
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  • 10
    Cisco Meraki
    Network security is hard. Current solutions are complex and tedious to implement. Learn how to simplify security with Cisco Meraki! Trusted by influential brands around the world. With over a million active networks and counting, organizations far and wide count on Meraki to help deliver premium, reliable experiences. All Cisco Meraki devices are centrally and securely managed from the cloud using a single web-based dashboard. Our feature-rich, intuitive architecture enables customers to save...
    3 Ratings
    Starting Price: $40.00
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  • 11
    Fortinet FortiWeb Web Application Firewall
    Unprotected web applications and APIs are the easiest point of entry for hackers and vulnerable to a number of attack types. FortiWeb's AI-enhanced and multi-layered approach protects your web apps from the OWASP Top 10 and more. FortiWeb ML customizes the protection of each application, providing robust protection without requiring the time-consuming manual tuning required by other solutions. With ML, FortiWeb identifies anomalous behavior and, more importantly, distinguishes between malicious...
    1 Rating
    Starting Price: $30/mo for 1 app on SaaS
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  • 12
    Forcepoint NGFW
    ... ability to protect against evasions, HTTP evasions, and a combination of evasion techniques. Designed like software, rather than hardware, NGFW gives you the flexibility to deploy on hardware, virtually or in the cloud. Open API's let you customize automation and orchestrations to your own specifications. Our products routinely undergo rigorous certification testing to meet the most stringent needs of sensitive and critical industries, agencies, organizations and governments around the world.
    1 Rating
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  • 13
    Smoothwall Firewall
    ...-Generation firewall functionality. Smoothwall is an eligible firewall service provider for Category 2 E-Rate funding. Combines with Smoothwall Filter - the only fully content-aware web filter in US education. You can choose which Filter deployment method works for you. Our US-based customer support team are education specialists and available to help whenever you need them.
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  • 14
    WAPPLES SA

    WAPPLES SA

    Penta Security Systems, Inc.

    WAPPLES SA (software appliance) is a virtual web application firewall (WAF) that can be seamlessly integrated with cloud systems and other virtual environments. It is a great solution for enterprise customers such as data centers and hosting providers as well as SMBs such as managed security service providers and private cloud business infrastructures. WAPPLES SA has support for popular hypervisors including KVM, Citrix Hypervisor, and vSphere Hypervisor. WAPPLES SA (Software Appliance...
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  • 15
    AT&T Premises-Based Firewall
    AT&T premises-based firewall service is a fully managed, network security service that provides the first layer of defense between a Local Area Network (LAN) and the Internet. Premises-based firewall service includes all hardware and software components, configuration, installation, and day-to-day management and maintenance as well as expert customer support and proactive network monitoring. You can choose from several premises-based firewall service solutions to meet your business requirements...
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  • 16
    NextDNS

    NextDNS

    NextDNS

    NextDNS protects you from all kinds of security threats, blocks ads and trackers on websites and in apps and provides a safe and supervised Internet for kids, on all devices and on all networks. Determine your threat model and fine-tune your security strategy by enabling 10+ different types of protections. Use the most trusted threat intelligence feeds containing millions of malicious domains, all updated in real-time. Go beyond the domain, we analyze DNS questions and answers on-the-fly (in...
    3 Ratings
    Starting Price: $39 per month
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  • 17
    VyOS

    VyOS

    VyOS Networks

    ... access networks so that the many, not the few, benefit from building solutions without limitations and prohibitive fees. We do this as VyOS through our open source software and virtual platforms. Stateful firewalls, zone-based firewall, all types of source and destination NAT (one to one, one to many, many to many). The entire codebase and build toolchain are available to everyone for auditing, building customized images and contributing.
    Starting Price: $1000
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  • 18
    CloudScale365

    CloudScale365

    CloudScale365

    No matter what size or type of cloud you need, CloudScale365 offers a variety of options to fit your business. Whether a public, hybrid, virtual private or private cloud, everyone agrees that the key benefits of cloud computing include scalability, instant provisioning, virtualized resources, and ability to expand the server base quickly. Our expert team will work with you to architect the perfect cost effective custom solution, so your data is easily available yet solidly protected. Easily...
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