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AI Customer Support Agents Software
AI customer support agents are advanced tools powered by artificial intelligence that assist businesses in handling customer inquiries and issues. They use natural language processing (NLP) to understand and respond to customer messages, providing immediate, 24/7 support. These agents can answer frequently asked questions, resolve common problems, and escalate complex issues to human agents when necessary.
Remote Support Software
Remote support software enables technicians, IT teams, and service providers to access and troubleshoot devices from anywhere in the world. It allows secure, real-time connections to desktops, laptops, mobile devices, and servers to diagnose issues, perform updates, and provide guidance. These tools often include features such as file transfer, session recording, multi-platform compatibility, and integrated chat or voice communication. By reducing the need for on-site visits, remote support software helps organizations save time, cut costs, and resolve problems faster. It’s essential for IT helpdesks, managed service providers, and companies supporting remote or hybrid workforces.
Decision Support Software
Decision support software is designed to help organizations make informed, data-driven decisions by analyzing large amounts of data and presenting actionable insights. It integrates data from various sources, applies analytical models, and uses algorithms to predict outcomes, assess risks, and provide recommendations. The software often includes visualization tools like dashboards and reports, making complex data more accessible and understandable for decision-makers. It is widely used in fields such as finance, healthcare, and logistics to improve operational efficiency and strategic planning. Ultimately, decision support software enhances decision-making by offering timely, accurate, and relevant insights to guide business choices.
Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Conversational Support Software
Conversational support software enables companies to provide customer service and support using chatbots, conversational AI, natural language processing (NLP), routing, and more.
Clinical Decision Support Systems
Clinical decision support systems (CDSS) are computer systems that assist clinicians in making decisions and providing evidence-based recommendations. CDSS utilize clinical data, patient information, and evidence-based guidelines to provide clinicians with information that can aid their decision-making process. They may also be used to alert clinicians about potential risks or possible issues involving a patient’s care. CDSS offer the potential for improved accuracy and quality of healthcare services.
Remote Video Support Software
Remote video support software, also known as remote visual support software, enables customer service teams and technicians to provide technical support and assistance through real-time video calls. It allows users to troubleshoot issues, demonstrate solutions, and offer guidance by visually interacting with their devices. The software often integrates with existing customer relationship management (CRM) systems to track and manage interactions. It can be used across various industries, such as tech support, healthcare, and field services, improving efficiency and reducing downtime. With features like screen sharing, annotation tools, and session recording, remote video support enhances communication and problem resolution remotely.
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84 Products for "customer support" with 1 filter applied:

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  • 1
    Now Commerce

    Now Commerce

    Now Commerce

    Now Commerce is a web-based B2B eCommerce portal with built-in QuickBooks integration. It allows wholesalers, manufacturers, and distributors to manage orders from their wholesale accounts and other B2B customers from a single web-based dashboard. As orders come in, they're added to QuickBooks automatically, eliminating you manual order entry workload. Now Commerce is compatible with both QuickBooks Desktop and QuickBooks Online. Modules can be used standalone or combined to create...
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    40 Ratings
    Starting Price: $150-$280/m after free trial
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  • 2
    Pepperi

    Pepperi

    Advantive

    The #1 B2B sales platform for medium, large and enterprise consumer goods manufacturers and distributors. Pepperi is a comprehensive, unified commerce platform to manage all aspects of your B2B sales. We combine a B2B eCommerce storefront, sales rep app for mobile order-taking (iOS/Android), Trade Promotions module, Retail Execution, Route Accounting / DSD & Inside Sales - in ONE UNIFIED cloud-based platform that runs online and offline to maximize in-person and online B2B...
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    141 Ratings
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  • 3
    Repfabric

    Repfabric

    Repfabric

    ... to these core functionalities, Repfabric offers features such as account activity and opportunity reviews, sales numbers and trend analysis by manufacturer, and a Nearby feature to find the closest client when a sales call is canceled. The platform is supported by a full-service customer care team and an experienced data team, ensuring a smooth transition for businesses and allowing you to focus on growing your business.
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    60 Ratings
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  • 4
    FieldPie

    FieldPie

    FieldPie

    FieldPie is a versatile, cloud-based software platform designed to grow your business and streamline field operations. Trusted by businesses of all sizes, FieldPie empowers you to increase revenue, digitize field operations, enhance productivity, reduce costs, and deliver an exceptional customer experience. All-in-One Power for Field Management: FieldPie integrates everything you need in one place: scheduling, task assignment, real-time communication, inventory tracking, digital forms...
    5 Ratings
    Starting Price: $19 per user per month
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  • 5
    Resco Field Sales+
    Resco Field Sales+ is a no-code mobile solution designed to help sales teams manage customer data, track opportunities, and streamline order processing, all while on the move. Tailored for industries like retail, manufacturing, and professional services, it ensures your team can work efficiently both online and offline. With offline functionality and secure data synchronization, your team can access and update customer information, orders, and reports—even in remote or low...
    12 Ratings
    Starting Price: $55/month per user
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  • 6
    Siro

    Siro

    Siro

    Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales...
    Starting Price: Free
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  • 7
    Dynamics 365 Field Service
    Resolve customer issues the first time, every time. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Ensure consistent and dependable operations...
    Starting Price: $95 per user per month
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  • 8
    Cerrebro

    Cerrebro

    ND Microsystems

    Cerrebro is a cloud-based CRM system that redefines how customers, leads, marketing managers and sales executives can be connected to each other seamlessly. Our CRM objectives are higher percentage of lead converts and customer growth & retention. These objectives are materialized by building a feature strong, dynamic and user friendly CRM system with a heavy focus on emerging technologies. Field Force Management module ensures that your on field team remained connected to the CRM system...
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  • 9
    UPWARD

    UPWARD

    UPWARD

    By providing an intuitive mobile app for sales people working in the field, we can turn every customer contact point into a corporate asset and realize DX in the sales field. Turn customer contact into analyzable data and turn it into corporate assets. Find a winning pattern and create a reproducible sales organization. By linking location information and customer information and eliminating the hassle of clerical work, we maximize the time to face customers. By connecting in a cloud...
    Starting Price: $21.68 per user per month
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  • 10
    Map My Customers

    Map My Customers

    Map My Customers

    The new way to manage your field data and sales team. We are the tool purpose-built for outside sales. Map My Customers increases your field productivity and uncovers team activity — wherever you are. Visualize Sales Opportunities. Easily define and assign territories to your sales reps to - automatically distribute leads and customers from your CRM or spreadsheets. Strategically visualize which of your geographic areas or accounts are performing the best with sales and heat mapping. Target...
    1 Rating
    Starting Price: $50 per month
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  • 11
    PURVEYANCE

    PURVEYANCE

    De Data

    This highly configurable, off-the-shelf CRM means your field sales team won’t miss a beat. The right information is delivered to the right people, at the right time. Don’t let a fast-paced, competitive marketplace spoil your sales targets. Guide your customers through the purchase cycle with this user-friendly, truly mobile, sales force automation software. Purveyance gives you power over your customer data. When you’re on-site with a client, it gives you fast access to product information...
    Starting Price: $1800 per month
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  • 12
    OrderShark
    Mobile sales entry for your customers or reps, right on their personal device. OrderShark is an easy-to-use white-labeled application, deployed in the world’s biggest app stores just for your business. The streamlined interface for iOS and Android is used in the field to place quick and easy orders. Its powerful scanning engine and robust core logic are suitable for any type of barcode, any type of product line, and any type of pricing scheme. Deploying OrderShark to your customers or reps...
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  • 13
    TikaPharma

    TikaPharma

    TikaMobile

    Powerful, targeted analytics platform that enables Pharma Sales Reps to make more informed decisions in the field, based on data pushed right to their mobile device. TikaPharma precisely provides Pharma Sales Reps with relevant and actionable information on their customers, products, and territory. This allows for reps to form and maintain better relationships with customers.
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  • 14
    portatour

    portatour

    portatour

    All you need is a web browser to get started. Create your account, upload addresses, and start driving on your optimized sales-route today. You don't have to install anything, no need for extra software. Are you spending more time in the car and planning than with the customer? Is it hard to put together a meaningful route plan with all of your customers, ranked by priority, honoring call frequencies as well as scheduled appointments, using a road map? Our route planner creates your trips...
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  • 15
    Merlin Sales Tracker

    Merlin Sales Tracker

    Merlin Tech Labs

    ... which is tightly connected to Sales Tracker web. All the on field sales are tasks are updated to backend in near real time. Our Sales Tracker technical support team will monitor the hosted web application round the clock to keep the application running. Our customer support is available to answer any questions over telephone or e-mail.
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  • 16
    Happisales

    Happisales

    Happisales

    Happisales is a fully packed field tracking app for sales team! Help your sales team to focus on selling to the right customers by eliminating/ automating administrative works. Equip them with product knowledge to sell better. Set clear targets, measure their progress, coach & equip them with knowledge, appreciate them to make them feel part of the team. With detailed customer analytics, benchmark your top customers, identify customer purchase patterns and missing customers proactively...
    Starting Price: $5.50 per user per month
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  • 17
    SalesTrendz

    SalesTrendz

    SalesTrendz

    ... customer-facing activities in one place. Track orders returns, visits, feedback and every sales activity on the go. Keep a watch over your sales executives as they visit customers and distributors. SalesTrendz has success stories across diverse business and industries which have sizeable field teams spread across geographies. SalesTrendz caters to both product and service industries with its industry-specific customized modules.
    Starting Price: $10 per month
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  • 18
    Pobuca Sales
    Pobuca sales is a mobile field-sales automation solution for sales representatives and merchandising auditors that enables you to achieve more sales per day, automate merchandising tasks and be more productive. It synchronizes all your orders and sales’ data with your ERP & accounting system, saving you paperwork and ordering costs. In this way, you gain a 360° view of your customers anywhere, anytime and with real time insights. Pobuca Sales helps sales representatives perform their daily...
    Starting Price: $30 per user per month
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  • 19
    nVision Mobile
    Increase your sales by streamlining the order process and accelerating product presentation. Our online platform enables you to manage customers, products, and orders. Information can be filtered to suit the individual sales rep. Our iPad app nVision Mobile can be used anywhere and anytime regardless of Internet connection. We support XLS, CSV, XML files, and integrate with partners like Microsoft and QuickBooks.Managing data is easy on our open platform. Import and export customers, products...
    Starting Price: Free
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  • 20
    Paramantra

    Paramantra

    Paramantra

    Effortlessly manage sales team with sales CRM software. 97% implementation success in over 250 organizations. Hand-pick from 250+ features that work best for your business. Update the CRM from anywhere, at anytime and from any device. All customer interactions from one nimble platform. Make informed decisions with swift and accurate information. Paramantra enables the front line teams of the largest supplier of induction solution to act fast and make better decisions. Digitize your co...
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  • 21
    jLAN Mobile Sales

    jLAN Mobile Sales

    jLAN Technologies

    Need a turnkey mobile sales, delivery and route accounting solution? jLAN Mobile has a solution you’ll swear we built just for you. Our software makes pre-sales, route accounting and direct store delivery models easy to manage. Thanks to seamless integration with most ERP platforms, there won’t be any major adoption hurdles. Industry-specific customizations let you build out your software to suit your specific needs. jLAN Mobile provides route accounting, mobile sales, direct store delivery...
    Starting Price: $69 per month
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  • 22
    Solid Route Accounting

    Solid Route Accounting

    Solid Innovation Systems Inc.

    Solid Route Accounting provides mobile invoicing, customer order entry and inventory control. In use by field sales, direct store distribution and van sales, it streamlines the mobile portion of your business into one seamless system with your ERP system. By operating on today’s Android and iOS devices, your business gains in these areas: Mobile sales staff move through customer sites up to twice as fast because of accurately priced and professionally printed customer orders. Accounting time...
    Starting Price: $39.95/month/user
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  • 23
    ProSel
    ProSel is a fully customizable, iPad sales app for high velocity order management. The app is built native to the iOS platform for fast, reliable, available anytime and fully flexible features to work the way you do. Deploying an order-taking app that automates the order process improves operations and overall customer satisfaction. Increase the life of your ERP by streamlining your internal processes and automating the order entry process with modern mobile technology. By deploying Pro...
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  • 24
    Routzy

    Routzy

    Coalesce Software

    Routzy is an iPad sales app that rolls the advanced features of several business utilities into a single, mobile sales center. Turn your leads into customers today. Stay organized by logging all your prospect and customer communication in one place. The perfect tool for a mobile sales team, Routzy generates optimized sales routes in seconds. Create sleek, snazzy quotes on the fly for a better shot at closing deals in the field. Digitize your existing paperwork and roll out with the forms...
    Starting Price: $34.99 per user per month
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  • 25
    Axtria SalesIQ
    Axtria SalesIQ™ is the leading sales planning and operations solution for the global life sciences industry that enables effective and motivated sales teams resulting in higher commercial success. With the sales rep role continually evolving to meet the demands of a complex commercial model, Axtria SalesIQTM empowers them to make intelligent decisions and reach the right customers at the right time with flexibility and agility. Seamlessly convert brand strategy into concrete sales plans through...
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  • 26
    Open Door Logistics Studio

    Open Door Logistics Studio

    Open Door Logistics

    Cloud-based engine for real-time vehicle route optimisation and intelligent appointment booking. Schedule on-demand deliveries, taxi services, field force etc. Offer your customers route-efficient appointment slots. Accurately manage capacity for home-delivery networks. Available as a RESTful JSON webservice. Desktop-based application for non-realtime vehicle routing and territory mapping/management. Generate your delivery routes for the day, review them and then print them out in a report...
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  • 27
    Geopointe

    Geopointe

    Geopointe

    Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. See For Yourself, Mapping made simple – Real Simple. Geopointe is a native AppExchange application that location-enables Salesforce and brings actionable insights to our customers' business processes. Who is Geopointe for? SALES: Schedule trips and optimize routes; Check-in and log meetings notes; Fill in meeting cancellations. Features: Unlock...
    1 Rating
    Starting Price: $45 per user per month
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  • 28
    HiDOCTOR
    Our flagship Field Force Automation (CRM) was launched to cater to the needs of Pharma, Devices and FMCG sectors. HD Platform/suite which will offer a new level of sales integration, with customer relationship management, presentation tools and analytics-based closed-loop marketing all in one place. We have been specializing in Sales Force Automation and CRM software service experience over the last 10 years, and we know the nuances/ business processes of Pharma, Devices and FMCG sectors...
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  • 29
    VisitEye

    VisitEye

    VisitBasis

    Field activity management software for businesses with outside sales reps, merchandisers, or retail auditors. Track your field reps customer visits through an app on their smartphones. View reps GPS positions and know the time they check-in at each location. Plan and optimize your customer rounds to save time. Record your mileage and business expenses. Take and share photos and notes during your visits. Reduce or even eliminate off-hours reporting. Track your field sales reps and see when...
    Starting Price: $15 per user per month
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  • 30
    SmartSales
    SmartSales is an all-in-one field sales CRM that eliminates paperwork, allows reps on the road to sell more and better, and saves them up to 90 minutes a day. With territory management, prospects and customers are geolocated and can be segmented. With constant accuracy, it stocks, prices, and docs are always up to date. Keep track of everything, customize and generate in-depth visit reports as well as succinct notes. Action-driven, place orders right away in the app. No more extra waiting time...
    Starting Price: $59 per user per month
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