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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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44 Products for "customer" with 2 filters applied:

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  • 1
    Firmao CRM
    Thanks to the implementation of the CRM Firmao software, you will create a customer database that allows you to shorten the time of customer acquisition, increase conversion at every stage of the sales process, as well as efficiently and comprehensively serve regular customers. Firmao helps to manage the work of the sales department, both in terms of the sales funnel, and acts as a contact center for regular customers of the company. Simple management of the customer base: - Multiple...
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    52 Ratings
    Starting Price: $19 per user per month
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  • 2
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 3
    YetiForce CRM

    YetiForce CRM

    YetiForce Sp. z o.o.

    Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can...
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    9 Ratings
    Starting Price: Free
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  • 4
    Dolibarr

    Dolibarr

    Dolibarr

    Open Source ERP & CRM for business. One web suite to manage your business. • Enable only the feature you expect : Whatever your needs (customer relationship, sales, human resources, logistic, stock, invoicing, accounting, manufacturing, marketing, foundation management, surveys, ...), you can setup the application to match your need, and only your need... See features • No more double entry in your Information System : Integration between the features / modules is ready "in-the-box". Users...
    4 Ratings
    Starting Price: $0
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  • 5
    Inspired Portal

    Inspired Portal

    Inspired Technology Systems

    ... the ability to customize our already unmatched ERP system to further suit your unique business needs. "Go Live" in record time with our feature-driven turnkey solution, or tell us what you're looking for and we'll create a custom-written package just for you. WMS, Order Entry and Sales, AR and Billing, Purchasing, AP and Check Processing, Reporting and Graph Dashboards, CRM, Preventative Maintenance, Lot control + traceability, SQF and HACCP Document Management, Scheduling Calendars.
    6 Ratings
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  • 6
    Cygen

    Cygen

    Cygen Consulting

    ... Ecommerce categories. 1.) Retail POS 2.) Fashion Store POS 3.) POS for Restaurant 4.) POS for Grocery Store 5.) POS for Shop 6.) POS for Enterprises 7.) POS for Spare Parts 8.) POS for Flower Store 9.) ERP Software 10.) Custom Ecommerce Software 11.) Custom Ecommerce Website and more.
    2 Ratings
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  • 7
    OpenPro ERP

    OpenPro ERP

    OpenPro, Inc.

    ... compliant. OpenPro is multi language (9 different) and multi currency. Another of the many business software solutions is a complete retail Point of Sales (POS) system, while distributors benefit from the supply chain management software. Built in time card management, Payroll and HRMS systems are integrated with the accounting manufacturing software. Customer Relationship management (CRM) is integrated to target prospects and convert them into customers quickly.
    3 Ratings
    Starting Price: $44 per user
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  • 8
    Plus & Minus

    Plus & Minus

    Plus & Minus Software

    Built around a single-file system, Plus & Minus is an integrated enterprise resource planning (ERP) financial platform. Plus & Minus has collaborative tools for accounting, purchasing, managing sales, and reporting operations. With Plus & Minus, users are able to manage core finance operations, track sales operations, generate custom business reports, and monitor business documents. Plus & Minus enables users to deploy on-premise or in the cloud.
    Starting Price: $1000.00/one-time/user
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  • 9
    ScaleOcean

    ScaleOcean

    ScaleOcean

    ScaleOcean stands at the forefront of ERP software solutions, trusted by over 1000 companies across Singapore, Indonesia, and Southeast Asia to streamline and optimize their business operations. With over a decade of expertise, ScaleOcean has built a reputation for delivering powerful, flexible ERP systems that cater to the unique needs of diverse industries. Whether you're in manufacturing, distribution, retail, logistics, education, or professional services, ScaleOcean’s solutions are...
    4 Ratings
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  • 10
    ANTON

    ANTON

    ewert GMBH

    ANTON is a B2B software that consolidates all necessary functions for a company into a single tool. It enables a 360-degree view of customer activities and automates marketing for new and existing customers with personalized campaigns. ANTON reduces email processing time by 50%, thereby saving labor costs. The platform uses a NOCODE model to allow changes without expensive programming. ANTON is available for mobile devices as well.
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  • 11
    OneHash CRM

    OneHash CRM

    OneHash Inc.

    .... Customer focused CRM module to grow your business numbers. Cross Channel Interactions. Integrate all your customer interaction under a single head to give seamless and effortless, high-quality customer experiences. Unify information received from mails and calls into CRM Leads. All this with intuitive in-built system. Cut down your cost incurred on manual assignment of leads and automatically assign leads using logical sequencing. Time saved to focus on your customer needs and opportunity building.
    3 Ratings
    Starting Price: $99 for 10 users per month
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  • 12
    OleaERP
    OleaERP is integrated ERP/CRM software designed for all size of companies managing their entire business from Supply Chain management, Customer Driven MRP, Advance Production & detailed scheduling, Sales & distribution, CRM, Finance & Accounting, Purchasing & Inventory, Warehouse, HR& Payroll, Project management and Reports/Analytics and along with vast Industry Specific Solution packages. OleaERP developed by Jesvtechnosoft India and brazil team. The major part of product developed...
    Starting Price: $20 per user per month
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  • 13
    SuiteMaster

    SuiteMaster

    Rithom Consulting LLC

    SuiteMaster – A Flexible ERP & CRM Platform by Rithom SuiteMaster is a modular, cloud-based ERP platform for small to mid-sized businesses seeking to unify sales, operations, marketing, and finance in one system. Choose from hundreds of integrated modules—CRM, Marketing Automation, HR, Accounting, E-Commerce, Inventory, Project Management, Manufacturing, and more—that “snap” into place. Avoid costly integrations, scale at your own pace, and customize workflows to match your business...
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  • 14
    Tuhund

    Tuhund

    e-Centric Consultancy Services

    With one of the strongest CRM modules, Tuhund ERP help you improve business relationships with your clients, it assists in customer retention and driving sales growth, manage and analyze your customer interactions and data throughout lifecycle. It help you watch over your competition. HRM in Tuhund ERP is designed to liberate you of burdens of manually keeping track of everything that has to do with employees. An elaborate HRM module covering everything that is required in Human Resource...
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  • 15
    proALPHA

    proALPHA

    proALPHA Software

    What is it that makes SMEs that successful? It's their ability to quickly adapt to changes in the market and surrounding conditions. This gives them an edge over competition. To achieve this, they need to continuously transform their business processes and organization to keep pace with the increasingly rapid development in the market. Business software plays a major role in this. We know our way around mid-sized companies, because we're one of them – just like most of our 7.700 customers. We...
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  • 16
    Flectra

    Flectra

    Flectra HQ

    The Fastest Growing Open Source ERP & CRM Software With over 10,000 users worldwide, Flectra is the fastest-growing open-source ERP and CRM solution, trusted by businesses of all sizes. Our platform is designed to be flexible, feature-rich, and cost-effective, catering to a wide range of business needs. Built with a powerful modular design, Flectra covers every essential aspect of your business, including CRM, Purchase, CMS, Project Management, Sales, Inventory, Point of Sale, Helpdesk,...
    Starting Price: $19/month/user
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  • 17
    Apollo ERP

    Apollo ERP

    NTS Apollo Software Solutions

    With improvements made to the core infrastructure of the software and to the performance of the database, Apollo ERP X remains an extremely robust and flexible choice for companies looking for a solution that will fit the intricacies of their unique business. Coupled with this is the addition of more advanced options and interfaces for reporting through new Business Intelligence and Customer Relationship Management modules. By leveraging the continuously improving infrastructure of the web...
    Starting Price: $1,550 per month
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  • 18
    Latitude ERP

    Latitude ERP

    Apero Solutions Inc.

    Latitude ERP provides an accurate view of the entire business through information and business tools you need to stay competitive in today’s global marketplace. Latitude allows distributors and manufacturers to automate and manage their entire business — finances, customers, supply chains, inventory, and more. Latitude provides you the insights you need to improve efficiencies and productivity in all departments. Monitor inventory levels and purchasing requirements across multiple...
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  • 19
    Viindoo

    Viindoo

    Viindoo

    Viindoo Technology Joint Stock Company provides comprehensive, synchronous, and connected Enterprise Management Software on the cloud platform, meeting all the needs of Enterprises. Viindoo product has the flexibility and full functions integration to meet the needs of even the most complex enterprises. Install more apps as your demands grow. We provide technology and also integrate modern business management experience in the software so that you can apply it to the entire operation...
    4 Ratings
    Starting Price: $0 per user per month
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  • 20
    work4all

    work4all

    work4all

    work4all is a multi-award-winning all-in-one software that brings together commercial functions, the storage of communication and documents, and project management. The clear work4all desktop shows all information about customers, suppliers, or projects as a digital file. Additional functions such as time recording, warehouse management, ticket management, and many industry extensions make work4all the central control element of your company. The work4all desktop shows all relevant information...
    Starting Price: €18 per month
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  • 21
    OptigoApps

    OptigoApps

    Orail Services

    OptigoApps is a cloud-based ERP solution tailored specifically for the diamond and jewellery industry, designed to streamline business operations and enhance collaboration. The platform supports sales, purchasing, inventory, metal settlement, customer and vendor management, accounts, payroll, and more—all accessible from any device. It features industry-specific tools like advanced product development, manufacturing tracking, e-commerce, and CRM with email marketing to drive sales and customer...
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  • 22
    Acumatica Cloud ERP
    Acumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Through leading-edge technology, best-in-class business functionality, and customer-friendly business practices, Acumatica delivers unparalleled value to small and midmarket organizations. Integrated workflows span the full suite of business management applications, from Financials, Project Accounting, and Inventory Management to CRM. Specialized...
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    24 Ratings
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  • 23
    Kentro

    Kentro

    Kentro.io

    Kentro redefines ERP for the E-Commerce era, offering a cloud-based, multi-channel solution at a fraction of the cost and complexity of traditional systems like NetSuite or SAP. It's user-friendly, efficient, and packed with essential features: real-time inventory management, order fulfillment, built-in B2B stores, comprehensive supply-chain management, and automated accounting. Plus, seamless integration with 100+ tools and 5000+ zaps ensures that Kentro effortlessly connects and automates...
    Starting Price: $225/month
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  • 24
    Axelor

    Axelor

    Axelor

    ...: Axelor Commerce Low Code Platform: Axelor Platform Enjoy a modern design and intuitive navigation. Unlike traditional management solutions, Axelor combines ease of use, simplicity and efficiency. Discover a new approach for an unequalled flexibility. Thanks to the integrated BPM, you can adapt in real time, with simple configurations and very few custom developments your application to business changes.
    Starting Price: 35€ per month per user
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  • 25
    Teknovate CRM

    Teknovate CRM

    Teknovative Solution

    Teknovate CRM is the best B2B & B2C Sales and Marketing Software for Indian & International Markets that helps by Synchronizing Customer Communication among Business departments. It acts as a Personal Lead Manager for you. It will Capture your Leads from all Sources, Send Introductory Mail/SMS to the Lead & reminding you of all your activities. You can manage multiple departments within one Organization like Sales, Marketing, Projects & tasks, Service Tickets, and Potentially other teams too...
    1 Rating
    Starting Price: $10
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  • 26
    Revenova TMS
    ... quote customer freight costs to accelerate revenue generating activities that require shipping. Track on-time performance of carriers to improve service levels and provide real-time visibility to shipment locations to customers. Identify, evaluate, on-board, book and pay carriers quickly. Automatically monitor compliance with Federal motor carrier regulations and internal performance standards. Deploy branded web communities for real-time carrier interaction.
    Starting Price: $100.00/user/month
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  • 27
    EFACS E/8

    EFACS E/8

    Exel Computer Systems

    ... has been continuously developed, in-house, from our offices in Nottingham in the UK since 1985. Exel has a commitment to its development led strategy to ensure EFACS E/8 can meet the needs of our clients now, and into the future. Modern CRM should be capable of capturing and managing all interactions with your customers and prospective customers. EFACS E/8 does just that, whilst allowing interrogation of other parts of the system via drill-throughs, reducing navigation through system menus.
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  • 28
    Matiyas

    Matiyas

    Matiyas Solutions

    Matiyas is the one-stop solution for complete digital transformation. We are a highly promising ERP solution provider for business automation. We are providing world-class solutions to the small and medium scale business. Our consulting and technical expertise provides you with bespoke solutions to business concerns. Our customized enterprise resource planning assures you that there is an optimum deployment of resources which can be monitored on a real-time basis. As digital experts, we...
    Starting Price: 1000$
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  • 29
    Vision33

    Vision33

    Vision33

    ... processes and results for customers by delivering value through the promise of technology and its benefits for growing businesses. For over 30 years, Vision33 has helped companies integrate and automate their processes and applications to better serve their customers, employees, and stakeholders. Although the technologies have changed drastically in those 30 years, Vision33’s mission has never wavered.
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  • 30
    inoERP

    inoERP

    inoERP

    inoERP is an enterprise management system. JavaScript APIs are available for both server and client customization. The client is available for Android, iOS, macOS, Windows, and the web. The server is available for Windows, macOS, and Linux. Integrate with the business systems of your customers, suppliers, contract manufacturers, etc without writing any code. View the same data in multiple formats and languages across all devices. Best-in-class technology stack to use and extend your business...
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