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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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476 Products for "customer" with 2 filters applied:

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  • 1
    Ninox

    Ninox

    Ninox Software

    Ninox is your solution for organizing and managing complex data in a structured and efficient way. With its highly flexible user interface, you can analyze, process, and evaluate any type of data. Additionally, the Ninox API enables seamless integration with services like Google for enhanced functionality. Designed to work across all platforms, Ninox is available via native apps for macOS, iOS, and Android, as well as through any web browser. The platform empowers users to build custom...
    543 Ratings
    Starting Price: €11/month/user
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  • 2
    Firmao CRM
    Thanks to the implementation of the CRM Firmao software, you will create a customer database that allows you to shorten the time of customer acquisition, increase conversion at every stage of the sales process, as well as efficiently and comprehensively serve regular customers. Firmao helps to manage the work of the sales department, both in terms of the sales funnel, and acts as a contact center for regular customers of the company. Simple management of the customer base: - Multiple...
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    52 Ratings
    Starting Price: $19 per user per month
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  • 3
    Odoo

    Odoo

    Odoo

    Odoo is a fully integrated, customizable, open-source software packed with hundreds of expertly designed business applications. Odoo’s intuitive database is able to meet a majority of business needs, such as: CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of companies, regardless of their size (or budget). The unbeatable, seamless nature of Odoo helps businesses become more efficient by...
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    1,614 Ratings
    Starting Price: $25.00/month/user
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  • 4
    Epicor BisTrack

    Epicor BisTrack

    Epicor Software

    ... workflows, and enhance customer service. With robust mobile functionality and seamless cloud-based deployment options, BisTrack supports real-time collaboration and efficient operations across teams, ensuring businesses stay competitive in a fast-paced industry.
    456 Ratings
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  • 5
    PolyPM

    PolyPM

    Polygon Software

    ..., and improve customer service and worker productivity.
    59 Ratings
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  • 6
    YetiForce CRM

    YetiForce CRM

    YetiForce Sp. z o.o.

    Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can...
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    9 Ratings
    Starting Price: Free
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  • 7
    EVA ERP/CRM

    EVA ERP/CRM

    EVA Software Solutions

    EVA ERP / CRM Software (customer relationship management software) manages company’s interactions and relationships with both current and potential customers. Our ERP / CRM software enhances the customer relationship through managing customer interaction, tracking leads, and streamlining processes. EVA ERP/ CRM’s overall goal is to increase sales by improving business relationships. Maintaining solid customer relationships is essential, but with hundreds, maybe thousands, of customer...
    Starting Price: $8999.00/year/user
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  • 8
    Visibility ERP

    Visibility ERP

    Visibility

    Visibility ERP is designed for complex manufacturers and distributors. It features a modern, easy-to-use front end design and robust functionality. Customer Relationship Management (CRM) as a business strategy understands that customers are a company's greatest asset. Through establishing more effective customer relationships, companies decrease costs and increase customer satisfaction and profitability. The Visibility ERP CRM suite maximizes the value of every customer interaction through its...
    Starting Price: $3000 one-time fee per user
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  • 9
    Tactic

    Tactic

    Waterloo Manufacturing Software

    Works with and does not replace your MRP / ERP! TACTIC is highly customizable, advanced planning and manufacturing production scheduling software developed by Waterloo Manufacturing Software. Suitable for discrete and batch industry manufacturers, TACTIC reduces supply and inventory costs while improving customer service. Manufacturers use TACTIC to promise delivery, plan and schedule production, plan material and capacity, and deal with changes and problems. TACTIC s sophisticated...
    4 Ratings
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  • 10
    Dolibarr

    Dolibarr

    Dolibarr

    Open Source ERP & CRM for business. One web suite to manage your business. • Enable only the feature you expect : Whatever your needs (customer relationship, sales, human resources, logistic, stock, invoicing, accounting, manufacturing, marketing, foundation management, surveys, ...), you can setup the application to match your need, and only your need... See features • No more double entry in your Information System : Integration between the features / modules is ready "in-the-box". Users...
    4 Ratings
    Starting Price: $0
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  • 11
    Prophet ERP

    Prophet ERP

    Prophet ERP Software

    Prophet's ERP software for perishable foods, particularly Fresh Produce, offers precise inventory control down to the pallet level, essential for managing low-margin, high-volume items. It provides rapid, accurate reporting on customer, vendor, and product profitability. Used across all aspects of the supply chain —planning, execution, and accounting — our ERP is an integrated, adaptable solution. Built with the latest technology, it’s regularly upgraded for continuous improvements...
    2 Ratings
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  • 12
    Inspired Portal

    Inspired Portal

    Inspired Technology Systems

    ... the ability to customize our already unmatched ERP system to further suit your unique business needs. "Go Live" in record time with our feature-driven turnkey solution, or tell us what you're looking for and we'll create a custom-written package just for you. WMS, Order Entry and Sales, AR and Billing, Purchasing, AP and Check Processing, Reporting and Graph Dashboards, CRM, Preventative Maintenance, Lot control + traceability, SQF and HACCP Document Management, Scheduling Calendars.
    6 Ratings
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  • 13
    Cygen

    Cygen

    Cygen Consulting

    ... Ecommerce categories. 1.) Retail POS 2.) Fashion Store POS 3.) POS for Restaurant 4.) POS for Grocery Store 5.) POS for Shop 6.) POS for Enterprises 7.) POS for Spare Parts 8.) POS for Flower Store 9.) ERP Software 10.) Custom Ecommerce Software 11.) Custom Ecommerce Website and more.
    2 Ratings
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  • 14
    The Vyom ERP

    The Vyom ERP

    YASH COMPUTECH SOLUTION PRIVATE LIMITED

    ... their resource planning with ease. It streamlines different operations such as accounting, inventory management, production, sales, and customer relationship management (CRM) in one platform. The software offers a range of features and modules that can be customized to meet the unique needs of different businesses, from small startups to large corporations.
    Starting Price: $50/Month/Per User
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  • 15
    EVitalyst

    EVitalyst

    Teksalah

    ... that provide transformative strategies to elevate your customer engagements. Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships. Be everywhere your customers are and engage with them through advanced engagement tools and capabilities.
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  • 16
    Selly ERP

    Selly ERP

    Selly ERP

    Organize all phases of contact with potential customers. From marketing campaigns to commercial appointments, up to the creation of new sales opportunities. A single screen to know everything about the customer. Identify customers who need more attention and launch targeted and personalized communication actions. Focus your sales action on customers who are interested in purchasing your products/services. When you have to make decisions it is important to have accurate and reliable data...
    Starting Price: €12 per user per month
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  • 17
    BEAMS ERP

    BEAMS ERP

    Beams IT Solutions

    One of the UAE’s best ERP software providers. Beams IT Solutions is a Dubai-based ERP software company that is engaged in software consulting, development, and web-based solutions for the automotive, retail, and healthcare sector. Having 17+ years of industry experience in every industry we are the best company that provides customized and VAT-ready ERP software for your business. Beams IT Solutions has been developing BEAMS ERP for the last 18 years and is a leader in all GCC countries...
    Starting Price: $0
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  • 18
    ASSIST Commerce Suite

    ASSIST Commerce Suite

    Assist Cornerstone

    Assist Cornerstone believes that many companies implement a new solution only to replicate some of the inefficiencies of the past. The cornerstone of our philosophy is to ensure you implement capabilities that deliver the best operational efficiencies possible, which in turn, enables your customers to receive the highest level of service. At Assist Cornerstone, we do not think these things are mutually exclusive. The most efficiently managed companies offer their customers the highest level...
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  • 19
    Aptean Priam
    Specifically for the third party logistics, outsourced fulfillment and multi-channel retail sectors, Aptean Priam enables retailers, 3PL providers and fulfillment houses to achieve true cross-channel integration for complete visibility of customers and business activities. Aptean Priam offers a single, integrated multi-channel, multi-company order management system for faster order processing and dispatch. Boost online sales with an integrated mobile-optimized eCommerce solution and direct...
    Starting Price: $50000.00/one-time
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  • 20
    OASIS

    OASIS

    Intellitek Systems

    Gain control of your business with a single platform. Improve speed of period-end processes, streamline common finance functions, and get fast, friendly support when needed. Recruit and onboard new employees with speed and ease. Easily manage policies, employee data, and benefits administration. Align marketing, sales, and customer experience to predict revenue, improve marketing campaign efficiency, and increase customer loyalty. Improve operational efficiency and business performance...
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  • 21
    CitySuite

    CitySuite

    Harris Enterprise Resource Planning

    CitySuite was created to bring a new generation of software to the local government and utilities markets. Our CitySuite Software helps you efficiently manage your Sales Tax, Utility Billing, Financial, Payroll, Human Resources, and Community Development processes while providing technologies that support customer self-service through our Citizen Access Portal. If you’re looking for Web-based Enterprise Resource Planning software organically built with leading-edge technology, look no further...
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  • 22
    Savance Enterprise

    Savance Enterprise

    Savance Enterprise

    Highly automated and easy to use, on-premise or in the cloud. With Savance, there are no bad pricing surprises. Our pricing is simple, non-deceptive, and all-inclusive. Savance Enterprise is a big product with intimate support. We always listen and take care of our clients. Customer-driven and customer-focused, Savance Enterprise is different from other wholesale distribution software. Privately held and privately funded, we focus on our product and our customers, putting customer service above...
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  • 23
    Manavate

    Manavate

    Manavate Ltd

    Manavate is a cloud based management system that makes it infinitely easier for you to run your business. Say goodbye to hours lost on phone calls and emails that too often lead you away from efficiency and towards chaos. Sign up for a free trial and enjoy all the benefits Manavate has to offer.
    1 Rating
    Starting Price: $29.00/month/user
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  • 24
    Maze Smart Chit

    Maze Smart Chit

    Mazenet Technologies

    Known for our outstanding customer-centricity and personalizing needs, Mazenet delights its every stakeholder through its splendorous working culture and efficient working force. With a much more capable, techy and management team, Mazenet excels its run and serve its customer with current market trends and help them to achieve their goal. Mazenet has served as a one-stop shop every time for its customer. May it be mobile App development, may it be cyber security, may it be staffing or may...
    Starting Price: $22 per user per month
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  • 25
    AeroDNA

    AeroDNA

    AeroDNA

    Aerospace Manufacturing Software to digitalise production, auditing and quality processes, and improve supplier & customer relationships. Visualise production schedules with real-time shop floor updates. Create live reports of work status and historic performance. Capture information from mobile devices. Share information throughout your business and manage team activities. Monitor KPIs across your whole business, analyse performance and identify root causes to continuously improve. Monitor...
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  • 26
    Flare Accounting
    ... with features like customers, contracts and products details and advanced reporting. Useful to sales representative, sales managers, marketing department and other departments with a focus on customer satisfaction and customer relations. Pay attention to your customers and they will pay you back. Your sales representatives are the eyes and ears of your business, therefore, give them the power of unlimited information through our system.
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  • 27
    Jasa ERP

    Jasa ERP

    Jasa ERP

    JASA ERP customers can arrange tiered free flow for approvals in each document, not only that, each document can be added, deleted or edited the forms according to the business dynamics of our customers. JASA ERP has a report with a simple, clear display and can be adjusted to the report results desired by the customer by managing the report in our program. Our reports can be emailed regularly, converted into PDF format or printed easily without installing a specific printer driver. JASA ERP...
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  • 28
    Hintera

    Hintera

    SoftClo

    A software that manages every aspect of your business; from production to sales to distribution. Manage maintain and improve interaction with your customers daily; stay in touch and keep them updated. Use every report and analysis to retain customers and increase sales
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  • 29
    VisionCore

    VisionCore

    Comtech Solutions

    The VisionCore Software Developer Kit (SDK) makes it easy for you to customize the forms in VisionCore without source code and stay current with our latest releases. You can create new forms using Visual Studio. Using our SDK you will be able to keep all your customizations in projects separate from VisionCore making upgrading easy. Visual Studio allows precise customization to VisionCore as if you had the source code without the need to spend countless hours understanding the source code...
    Starting Price: $4999 one-time payment
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  • 30
    Business Bits
    Business Bits is a cloud (SaaS) based ERP software build from scratch specifically for MSME units which is easy to learn and comes with free customization option through out subscription period and ample notification options built into the software. Customers can also hand pick the functionalities they wish to use to control the cost they would incur, as we charge only for the portions that you intend to use. Works on any device that is connected to Internet and has latest web browser installed...
    Starting Price: $31.29 per year
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