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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
Visual Product Customization Software
Visual product customization software for ecommerce allows customers to create customized products with their own graphics, photos, and text. It provides the ability to adjust design elements from color and size to custom images, textures, and quotes. It also offers an easy-to-use user interface that makes it simple for users to design their own products with minimal effort. Finally, it helps businesses increase sales by offering a unique way for customers to personalize their purchases.
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  • 1
    The Customize Boxes

    The Customize Boxes

    The Customize Boxes

    The Customize Boxes is a Custom Packaging Company, delivering the best packaging solutions to all small and large businesses for years. Get aesthetically pleasing custom packaging boxes crafted with premium-quality seamless stuff & with embossed logo to offer valuables with elegance. Encase products in creative boxes to stand out in a crowd & leave lasting impression!
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  • 2
    AskCustomBoxes

    AskCustomBoxes

    AskCustomBoxes

    We build custom, high quality packaging for products of any kind. Let us build you a line of custom boxes – our price includes the design, artwork and shipping materials. No minimums.
    Starting Price: $10
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  • 3
    Packlane

    Packlane

    Packlane

    ...Pick your style, design your custom boxes, and get an instant quote. Orders ship within 10 days or less, and even faster with rush delivery. We’re here to help. Whether you’re designing custom gift boxes with your logo or need help with your box design, there’s lots of inspiration to be found for your custom product packaging.
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  • 4
    BoxesGen

    BoxesGen

    BoxesGen

    BoxesGen is a custom packaging company that offers a wide range of packaging solutions for businesses of all sizes. With their state-of-the-art facilities and experienced team, they can design and produce custom boxes, bags, and packaging materials that meet their clients' unique needs and specifications. Their products are made from high-quality materials and can be customized with various printing options to showcase their clients' brand and message.
    2 Ratings
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  • 5
    Packwire

    Packwire

    Packwire

    Create your own custom boxes with just a few finger taps! We offer many different box styles and sizes. Choose the one that fits your product’s needs and start designing in 3D. Showcase your creativity and customize your boxes, add your logo, custom text, background color, upload images or even upload your own artwork. Hit checkout and our team of packaging specialists will manually review your artwork and make sure everything will be just as you intended before going to press. ...
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  • 6
    Packhelp

    Packhelp

    Packhelp

    Design & order custom packaging. Without a hassle. The one place to get your custom packaging. In all its shapes, forms and numbers. With Instant Quotes on many of our products, you don't need to wait for quotations. At Packhelp, you get to see prices of wholesale packaging quantities immediately. Go green with Packhelp! Read about our sustainability mission and find out which products will help your brand become a pioneer of eco-friendliness.
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  • 7
    Arka

    Arka

    Arka

    ...If you need thousands of boxes, no problem! Request a custom quote and we’re happy to help right away!
    1 Rating
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  • 8
    Packola

    Packola

    Packola

    Custom boxes and custom packaging your brand deserves. Design and order personalized packaging in minutes! Packola’s custom product boxes are your key to maximum impact and boosted sales. Nowadays, it isn’t enough to just have a great product; it has to be aesthetically strong as well. Choose thin cardstock boxes for small retail products or sturdier corrugated cardboard boxes for larger and heavier items.
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  • 9
    noissue

    noissue

    noissue

    Custom tissue paper and so much more. — noissue. noissue allows you to design your own branded tissue paper, and have it shipped to you anywhere in the world within 3 weeks. Either upload your logo and design in real time, or upload a template with your illustration. noissue was founded to provide makers, brands and businesses of all sizes access to custom, sustainable packaging.
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  • 10
    PakFactory

    PakFactory

    PakFactory

    Custom Boxes & Creative Packaging Solutions. Get custom printed packaging boxes for your brand with the help of our dedicated product packaging specialists! PakFactory’s packaging solutions are designed to help businesses achieve more with their packaging by equipping them with everything they need to build their perfect packaging. Fully customizable packaging with dedicated services from our experts.
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  • 11
    Smurfit Kappa

    Smurfit Kappa

    Smurfit Kappa

    ...We design flexible, easy-to-pack solutions that eliminate any risk of product damage in transit and ensure your products arrive in perfect condition, every time. We understand that eCommerce packaging is now a marketing tool in its own right – embodying the brand - and so we help our customers to stand out in a crowded market and deliver memorable experiences to their customers. Our designs and insights have improved the supply chains, sustainability and profitability for businesses worldwide. So, if you’d like to create efficiencies in your business, look to the packaging company that is delivering results for over 64,000 customers both online and offline.
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  • 12
    Shippo

    Shippo

    Shippo

    ...Manage shipping for all of your sales channels and get access to exclusive discounts from USPS, UPS, FedEx, DHL + 80 more, automated workflows, detailed tracking and notifications, seamless returns, international customs declarations, and more.
    903 Ratings
    Starting Price: Free
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  • 13
    Esko Software
    Customers now can better manage cash flow and operational costs.
    View Solution
  • 14
    Box On Demand

    Box On Demand

    Box On Demand

    Box On Demand is a revolutionary approach to sourcing corrugated packaging for companies that ship a complex and constantly shifting mix of products. With our system you can quickly and cost-effectively create custom sized boxes in your own facility, on demand and as needed. Since you order raw, unconverted corrugate, your packaging costs remain consistent across any carton configuration, quantity or design. Every order can now have a perfectly sized box, with reduced shipping costs, minimal waste and damage charges, less filler material and elimination of inventoried boxes. ...
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  • 15
    ShipScience

    ShipScience

    ShipScience

    ...Track, identity, and automatically receive money back on all eligible lost & damaged shipments. Use our customer scorecards to identify which customers are experiencing these issues the most. ShipScience continuously monitors your data for potential issues. We’ll automatically handle any misbillings, incorrect surcharges, and contract compliance issues for you. Let our robots find incorrect shipping charges for you.
    Starting Price: $1,565 per month
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  • 16
    PackCapture

    PackCapture

    PackCapture

    ...This cutting-edge technology meticulously documents the entire order packing process with clear video footage, capturing each step in real-time to provide a seamless chain of evidence. This extensive documentation is crucial for addressing customer inquiries, as it allows for the swift verification of order contents and accuracy. In the event of disputes or allegations of missing items, the recorded footage can be reviewed to confirm the presence and condition of each item during packing. PackCapture also includes timestamped recordings, the ability to print QR code for the customer to scan and pull up their video and order linking to Shopify to pull video links into your Shopify orders.
    Starting Price: $60/month
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  • 17
    Packsize

    Packsize

    Packsize

    ...Manage machine groups with packaging software. Prioritize box production and send orders to ensure that your packages are the right box style, with the correct z-Fold®, and at the right induction point. Customized for each warehouse. With the ability to add additional software modules to the Packsize Software Platform, each application will work together to provide the greatest On Demand Packaging solution. Increase functionality and reporting with PackNet® software modules: PackNet.Report, PackNet.Cube, PackNet.DIM, and CADPack Designer.
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  • 18
    Sourceful

    Sourceful

    Sourceful

    ...And make better decisions with live data. Create solutions for your unique needs. Create the ideal packaging for any product, stand out from competitors and connect with customer values. Turn your idea into an interactive 3D prototype in minutes. Then, proof your packaging directly in your browser. Move from concept to final product faster. With Sourceful, you can see live data on carbon footprint, price, and delivery as you create. Use new insights to drive improvement, balance trade-offs, and reduce your impact. ...
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