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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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97 Products for "customer" with 2 filters applied:

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  • 1
    Optimizely Configured Commerce
    Configured Commerce is a SaaS, headless, and composable e-commerce solution that helps manufacturers and distributors scale e-commerce growth using as much or as little out-of-the-box (OOTB) functionality as they prefer; saving organizations time and effort to deploy meaningful buying experiences that generate revenue. With Configured Commerce, customers can: -Upload their product catalog and manage product data -Use best-of-breed commerce modules like Search, Payments, Promotions...
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  • 2
    Measmerize

    Measmerize

    Measmerize

    Measmerize offers a seamless size recommendation solution for fashion retail brands. Shoppers can easily access the size advisor from any product page in the online store and receive accurate size recommendations covering apparel, footwear and kids. Sizing inaccuracies often lead to costly returns and frustrated customers. Measmerize leverages advanced AI technology to deliver a reliable and accurate size recommendation solution for fashion retail brands. By analyzing a wide range of data...
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  • 3
    RenderEase

    RenderEase

    RenderEase

    At RenderEase, we empower businesses with next-generation "3D product images" and "AI visual content" that transform the way products are showcased online. In today’s ecommerce-driven world, compelling visuals are the key to capturing attention and driving conversions. Our mission is to help brands deliver high-quality, interactive, and cost-effective visuals that engage customers and enhance shopping experiences. We specialize in “virtual photography", "3D product configurators”, and “scene...
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  • 4
    Cohere

    Cohere

    Cohere AI

    Cohere is an enterprise AI platform that enables developers and businesses to build powerful language-based applications. Specializing in large language models (LLMs), Cohere provides solutions for text generation, summarization, and semantic search. Their model offerings include the Command family for high-performance language tasks and Aya Expanse for multilingual applications across 23 languages. Focused on security and customization, Cohere allows flexible deployment across major cloud...
    1 Rating
    Starting Price: Free
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  • 5
    Stibo Systems STEP
    Success in the digital economy requires a transparent approach to master data to know exactly what your customers want, when they want it. Stibo Systems empowers you to deliver it, creating a single, centralized, up-to-date version of the truth to drive better decisions, experiences and outcomes.
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  • 6
    NEXWAY CONNECT
    Nexway Connect is an ecosystem of merchants and software vendors for creating maximum revenue and optimal customer experience by selling software and video games everywhere, across all online distribution channels, all revenue models and all PC devices (Windows, Linux, MacOS). Nexway Connect offers you an attractive plug-and-play catalog of premium software, video games and online services. You start selling, and we manage end-user fulfillment and support. With Connect, your business...
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  • 7
    Spree Commerce

    Spree Commerce

    Spree Commerce

    An open-source e-commerce platform for multi-language and multi-currency global brands. Available for free with a web storefront, PWA, or headless.
    Starting Price: 0
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  • 8
    Intellimize

    Intellimize

    Intellimize

    With your marketing ideas and our machine learning, you can optimize your web site for every single visitor. Simultaneously test all of your most creative marketing ideas to constantly showcase the messaging, content, and experiences that performs best. This is way beyond A/B testing and old-school, rules-based personalization. This is the new standard for high-converting landing pages across your website. This is Continuous Conversion™—and it changes… everything.
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  • 9
    Spurtcommerce

    Spurtcommerce

    Spurtcommerce

    Spurtcommerce, B2B and B2C headless open source ecommerce solutions, built on the latest technologies of Node.js, Angular, Typescript, Express.js, Mysql, React, Ionic, Flutter, can be completely customized for your requirement. It is an innovation of in-house team of Piccosoft Software Labs India (P) Limited. Piccosoft is primarily a web and mobile app development service provider. Get all the required documentation for functionality work flow as well as installation, setup and deployment...
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  • 10
    CS-Cart Free
    Open source and free shopping cart and eCommerce software. Lots of features out of the box. Integrations with various products. 2,000+ add-ons and themes. Proven over the years commercial platform code. All functionality is tested, the code passes code review. Our platform is fully documented. The documentation is constantly updated. Video tutorials and courses for developers are available.
    Starting Price: Free
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  • 11
    Sprii

    Sprii

    Sprii

    Sprii is the world’s only solution that lets you host live shopping events on both social media and your website to maximize reach without increasing workload. We integrate with all the most recognized tools in the e-commerce industry which makes it way easier for anyone who wants to start selling products through live streams. At Sprii, we keep developing new features to increase sales, engagement, and view time, to make our customers' success even bigger. Features like live reminders...
    Starting Price: $99/month
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  • 12
    Ratepay

    Ratepay

    Ratepay

    Ratepay operates in financial services as a direct provider of White Label Buy Now, Pay Later (BNPL) products in Germany, Austria, Switzerland, and The Netherlands. The company enables large online retailers (merchants and marketplaces such as Ebay, IKEA, Eurowings, ShopApoteke, Flyeralarm, or About You) to offer end-customers (buyers) the possibility to pay for products or services via open invoice, direct debit, or in installments. Being natively integrated at checkout, Ratepay...
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  • 13
    CoDesigner

    CoDesigner

    Codexpert

    CoDesigner is your must-have WooCommerce Builder for Elementor. It's packed with 90+ widgets to customize every aspect of your WooCommerce website, including your Shop, Checkout page, Email, Cart page, Pricing, and many more. With this WooCommerce Builder, you get access to 14+ Modules that can add special functionality to your website. There are 130+ pre-made Templates available to provide an amazing look to your website within minutes.
    Starting Price: $49.99/year
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  • 14
    Smartli

    Smartli

    Innovation Labs

    Smartli, your AI writing whiz, generates high-converting product descriptions optimized with winning SEO keywords. Stop wasting time writing bland descriptions - Smartli crafts compelling copy that resonates with your audience. Focus on local or global dropshipping? No problem! Smartli adapts to your needs, ensuring top-notch descriptions regardless of your suppliers. Convert visitors into customers effortlessly with powerful AI at your fingertips. Unleash the Smartli difference and watch your...
    Starting Price: $29
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  • 15
    Phygitalmax

    Phygitalmax

    Kochar Infotech

    ...Commerce more human and engaging. PhygitalMax ensures customers receive a personalized, interactive shopping experience anytime, anywhere. 🚀 Boost sales with live commerce—experience PhygitalMax today!
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  • 16
    NicheBay

    NicheBay

    NicheBay

    NicheBay is a premium AI-driven tool designed to make dropshipping smarter, faster, and more profitable. With intelligent product sourcing, automated order management, real-time inventory tracking, and quality inspection services, NicheBay ensures that every step of your dropshipping business runs seamlessly. Our powerful platform partners with trusted global suppliers and shipping networks to deliver top-quality products reliably and on time. Whether you're scaling a new store or optimizing...
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  • 17
    Chondrion

    Chondrion

    Chondrion

    ... shipping while replenishment suggestions and barcode receiving speed new arrivals to market. Implement different pricing strategies, document templates, rules, and product catalogs for each marketplace, brand, corporate identity, customer, or region. Creating unique identities helps to best align your goals with customer expectations and outside regulations. Whether you’re a small business or a large enterprise, our most powerful features are always unlocked and available.
    Starting Price: $100 per month
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  • 18
    Rierino

    Rierino

    Rierino

    ... extensible structure allowing users to easily add or customize modules through simple configurations. Rierino Core is a smart microservice development platform for digital enterprises targeting the rapid creation of custom solutions. From retail to finance, insurance, telecoms, and government entities, it enables various sectors to accelerate time to innovation across different domains.
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    10 Ratings
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  • 19
    Bright Data

    Bright Data

    Bright Data

    Bright Data is the world's #1 web data, proxies, & data scraping solutions platform. Fortune 500 companies, academic institutions and small businesses all rely on Bright Data's products, network and solutions to retrieve crucial public web data in the most efficient, reliable and flexible manner, so they can research, monitor, analyze data and make better informed decisions. Bright Data is used worldwide by 20,000+ customers in nearly every industry. Its products range from no-code data...
    1 Rating
    Starting Price: $0.066/GB
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  • 20
    xTuple

    xTuple

    xTuple

    Consolidate all manufacturing and distribution processes into a single business system with xTuple, an open source ERP for Mac, Linux, Windows and mobile. Suitable for small and mid-sized manufacturers and distributors, xTuple empowers companies to efficiently manage their growing needs, take more control over their operations, and achieve greater profitability. The platform integrates all critical supply chain functions, including accounting, sales, inventory control, customer and supplier...
    Starting Price: $45.00/month/user
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  • 21
    Prisync

    Prisync

    Prisync

    ... aims to help online sellers leverage data-driven pricing strategies that’ll help them compete with any competitors, big or small. Our easy setup and 24/7 live support allows our customers to benefit from our tool immediately.
    1 Rating
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  • 22
    M2E Pro
    .... Seamless, native multi-currency and multi-language support. Freedom to manage the Magento infrastructure to your policy requirements. Consistent training requirements for operational staff. Is of high quality, they understand Magento and channels they integrate with really well. Selling across multiple channels and marketplaces takes much more than just creating a listing. With thousands of Magento customers using our solution 24/7/365, M2E team constantly receives valuable insight into market trends.
    Starting Price: 68
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  • 23
    Coreprint
    ...-end capabilities such as Variable Data Printing (VDP), a Dynamic Editor, and a free Digital Asset Manager (DAM). We continually develop our software to meet industry trends and demands, ensuring the best functionality. In addition to our advanced features, we take pride in our exceptional support team. Our motto, 'Partnering Customers to Success,' reflects our commitment. Our dedicated Account Managers will understand your business inside and out, always ready to offer the best advice and support.
    4 Ratings
    Starting Price: $397/month
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  • 24
    OroCommerce

    OroCommerce

    Oro Inc.

    OroCommerce is a B2B-focused commerce platform that enables complex sales processes for manufacturers, wholesalers, and distributors. OroCommerce is a complete solution that includes CRM and marketplace solutions with online storefronts optimized for the needs of B2B sellers including RFQ (request for quote) and CPQ (configure price quote). OroCommerce has many unique capabilities including a low-code workflow automation tool, and is a market-leading platform recognized by industry analysts...
    Starting Price: $45000.00/year
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  • 25
    nopCommerce

    nopCommerce

    nopCommerce

    .... Thanks to the open-source code, you can customize the platform according to your business requirements and integrate it with your corporate CRM or ERP systems.
    6 Ratings
    Starting Price: $0
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  • 26
    Computop Paygate
    Computop offers its customers around the world local and innovative omnichannel solutions for payment processing and fraud prevention, for e-commerce and POS. With the Computop Paygate payment platform, retailers, service providers and industrial enterprises have the flexibility to choose from over 350 payment methods. Computop, a global player with locations in Germany, England and the USA, has been servicing large international companies for more than 25 years, including global brands...
    Starting Price: $29 per month
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  • 27
    SCND

    SCND

    SCND

    ... marketplace. It includes partner discovery for seamless customer-provider connections, vendor management for efficient onboarding and oversight, and powerful tools for service management and procurement, ensuring smooth, effective service delivery across the platform. Built on the principles of MACH architecture, SCND's architecture is modern and flexible, leveraging headless, API-first, microservices, and cloud-native approach.
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  • 28
    Dokan Multivendor Marketplace
    ... For Vendors #Earn From Each Sale #Store Insights with Reports and Statement #Coupon Management #Stylish Storefronts #Increase Brand Value with Product Reviews #Manage Orders on the Go! #Review Product Publishing #Easy Withdraw System #Vendor Profile Completeness #Manage SEO for Store Page #Vendor Configure their own Store Settings #Vendor Payment Method Setup #Social Profiles Integration for Vendors #Shipping Management for Each Store #Refunding Customers is Extremely Easy & Many More
    Starting Price: $149.00/year/user
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  • 29
    Income Access

    Income Access

    Income Access

    ...-house digital marketing services in order to help our partners achieve growth in their customer acquisition, gain better exposure for their brand, and maximise revenues. At Income Access, we are a software company, marketing agency, and affiliate network all rolled into one. Contact one of our industry experts today to learn more!
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  • 30
    Card Recon

    Card Recon

    Ground Labs

    ... files, memory and even deleted locations on workstations and file servers (Card Recon Server only) while inspecting hundreds of file types to accurately detect credit card numbers issued by the 10 major payment card providers. Custom-built to meet PCI compliance, Card Recon’s out-of-the-box cardholder data detection capabilities scan for credit card numbers from the 10 major card brands and can identify 160+ combinations of primary account number (PAN) structures used around the world.
    2 Ratings
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