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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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24 Products for "customer" with 2 filters applied:

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  • 1
    New Relic

    New Relic

    New Relic

    There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all...
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    2,650 Ratings
    Starting Price: Free
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  • 2
    Bitrise

    Bitrise

    Bitrise

    ... removes the need for manual processes or maintenance overhead. Pipelines provide flexible structure for CI/CD, running tasks in parallel or sequentially to optimize efficiency. With access to the latest machines, up-to-date Xcode versions, and expert customer support, Bitrise offers a complete solution for mobile teams of any size.
    384 Ratings
    Starting Price: $89/month
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  • 3
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 4
    Kasm Workspaces

    Kasm Workspaces

    Kasm Technologies

    Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm uses our high-performance streaming and secure isolation technology to provide web-native Desktop as a Service (DaaS), application streaming, and secure/private web browsing. Kasm is not just a service; it is a highly configurable platform with a robust developer API and devops-enabled workflows that can be customized for your use-case, at any scale. Workspaces can...
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    125 Ratings
    Starting Price: $0 Free Community Edition
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  • 5
    ScriptRunner

    ScriptRunner

    ScriptRunner Software GmbH

    ScriptRunner is a platform solution for automation and delegation with PowerShell. Centralizing, standardizing as well as monitoring and controlling multiple workflows effectively relieves IT operations. Administrators and DevOps can use the supplied script libraries, customize them or develop their own scripts. A steadily growing number of well-known companies of all sizes and industries worldwide use ScriptRunner as their leading all-in-one solution for PowerShell. Script...
    2 Ratings
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  • 6
    NMIS

    NMIS

    FirstWave

    ... hundred thousand organizations worldwide – making it one of the most widely used open-source Network Management Systems in the world today. FirstWave enables partners, including some of the world’s largest telcos and managed service providers (MSPs), to protect their customers from cyber-attacks, while rapidly growing cybersecurity services revenues at scale. FirstWave provides a comprehensive end-to-end solution for network discovery, management, and cybersecurity for its partners globally.
    3 Ratings
    Starting Price: $0
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  • 7
    Zulu Enterprise

    Zulu Enterprise

    Azul Systems

    Azul Zulu is a 100% open source, fully standards-compliant Java Development Kit (JDK) and runtime platform with flexible pricing and support plans, no proprietary licenses or field of use restrictions, timely security updates, and the industry’s best support from Azul’s globally-distributed support team. The level of support is extremely important to many customers, as one survey respondent, a VP of Global Information Security, explained: “One of the big benefits of Zulu is its strong support...
    Starting Price: Up to 5 Desktops $112.5 USD/year
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  • 8
    AlertOps

    AlertOps

    AlertOps

    AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster.   With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full...
    Starting Price: $0.00/month/user
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  • 9
    ClearML

    ClearML

    ClearML

    ClearML is the leading open source MLOps and AI platform that helps data science, ML engineering, and DevOps teams easily develop, orchestrate, and automate ML workflows at scale. Our frictionless, unified, end-to-end MLOps suite enables users and customers to focus on developing their ML code and automation. ClearML is used by more than 1,300 enterprise customers to develop a highly repeatable process for their end-to-end AI model lifecycle, from product feature exploration to model deployment...
    Starting Price: $15
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  • 10
    Germain UX

    Germain UX

    Germain UX

    ... main gaps and their root-cause, in real-time and 24×7. Overloaded call center, lack of expertise, hard to find information on a website may all contribute to low prospect conversion rate. Germain UX helps identify actionable insights. Ineffective product or service, lack of support, hard-to-find online material, may all contribute to a poor customer experience and attrition. Germain UX identifies actionable insights around that, 24×7 and in real-time.
    1 Rating
    Starting Price: $460 per month
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  • 11
    IronWorker

    IronWorker

    Iron.io

    Container based workloads, full GPU support, autoscaling, custom built solutions. Let Worker take care of your jobs so you can focus on your application. A hosted background job solution that lets you run your containers with dynamic scale, detailed analytics and world class customer support. Run short lived containers quickly, or even containers needing to work across multiple days. Whether it's a one-off job, or one that needs 1000's of workers running in parallel, we've got you covered...
    Starting Price: $4.99 per month
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  • 12
    BuildPiper

    BuildPiper

    Opstree Solutions

    ... seamlessly build the docker image of the service on providing a few simple inputs and configurations. If there are some custom steps in the docker build process, BuildPiper has them covered as well! With Pre hooks and Post hooks, it enables execution of custom steps before and after the Docker image creation. The build template also allows defining CI checks during the build definition process itself.
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  • 13
    CircleCI

    CircleCI

    CircleCI

    Automate your development process with CI hosted in the cloud or on a private server. Take control of your code and manage every source of change. CircleCI means change validation, at every step. Trust that you can release updates right when your customers need them, with the certainty they’ll work every time. The power to create without limits. Code in every language and across multiple execution environments. If you can write it, we can build, test, and deploy it. With flexible environments...
    2 Ratings
    Starting Price: $50 per month
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  • 14
    Codefresh

    Codefresh

    Codefresh

    Founded in 2014, Codefresh combines CI/CD, Image Management, and on-demand staging environments to create a complete container delivery toolchain that brings developers and developer operations into a shared platform. Codefresh enables startups and enterprises alike to immediately benefit from microservices and container-based technologies. The company is based in Silicon Valley and Israel.
    Starting Price: $0/month
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  • 15
    PA Server Monitor

    PA Server Monitor

    Power Admin LLC

    On-premises server and network monitoring that is quick to setup and easy to use. View status reports for servers/devices, group summaries, uptime, and historic stats. Reports are viewable via the web interface, can be password protected, and delivered via email. Securely monitor DMZs and remote offices from a central Console, without a VPN, without agents on every server, and without holes in the remote firewall. Our customers regularly tell us that PA Server Monitor is the easiest to use...
    Starting Price: $99/server perpetual
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  • 16
    TeamCity

    TeamCity

    JetBrains

    Powerful Continuous Integration out of the box. Define up to 100 build configurations (jobs) and run unlimited builds. Run up to 3 builds concurrently. Add extra agents when necessary. Utilize the full potential of all the TeamCity features. This product includes features identical to those available to our largest customers. Receive peer support through the forum, alternatively file a bug or feature request, and vote for them in our public issue tracker. Unlimited users, unlimited build time...
    Starting Price: $18/month
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  • 17
    QMetry

    QMetry

    QMetry

    QMetry offers a comprehensive suite of software testing tools that enable continuous testing for agile QA teams. QMetry helps QA teams globally with managing their testing processes more efficiently, collaborating seamlessly, increasing their level of test automation, gaining actionable insights from analytics, and taking full advantage of other leading tools and platforms in the dev/test ecosystem through integrations and Open REST APIs. QMetry is trusted by 1000+ customers globally across...
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  • 18
    Mattermost

    Mattermost

    Mattermost

    Mattermost is a flexible, open source messaging platform that enables secure team collaboration. Build intuitive workflows and collaborate across large teams without worrying about security or data privacy. Get up and running quickly with hundreds of existing integrations, or build out custom workflows that scale to tens of thousands of concurrent users. Many of the world’s leading privacy-conscious enterprises work better with Mattermost by connecting people, tools, and automation to increase...
    2 Ratings
    Starting Price: $3.25 per user per month
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  • 19
    Phylum

    Phylum

    Phylum

    ... throughout the development lifecycle depending on an organization’s infrastructure and appsec program maturity: in front of artifact repository managers, directly with package managers or in CI/CD pipelines. The Phylum policy library allows users to toggle on the blocking of critical vulnerabilities, attacks like typosquats, obfuscated code and dependency confusion, copyleft licenses, and more. Users can also leverage OPA to create custom policies.
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  • 20
    Jile

    Jile

    Tata Consultancy Services

    Jile is an Enterprise Agile planning and delivery product on-the-cloud that enables software teams to manage, automate and measure the end-to-end software delivery value stream from ideation to deployment. With Jile, teams can choose an Agile Way of Working (WoW) template that best fits their delivery needs, and then customize their WoW by turning applications on or off from a list of more than 50 applications and features. The WoW templates in Jile include Scrum, Kanban, Disciplined Agile...
    Starting Price: $9 per month per user
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  • 21
    Incredibuild

    Incredibuild

    Incredibuild

    ... at over 2,000 companies, including world-leading brands like Microsoft, Amazon, Citibank, Adobe, Disney, Intel, Samsung, EPIC Games, Nintendo, and many more rely on Incredibuild to turbocharge their development and continuously delight their customers.
    Starting Price: $0
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  • 22
    Edge Delta

    Edge Delta

    Edge Delta

    ... our distributed approach with a column-oriented backend to help users store and analyze massive data volumes without impacting performance or cost. By using Edge Delta, customers can reduce observability costs without sacrificing visibility. Additionally, they can surface insights and trigger alerts before data leaves their environment.
    Starting Price: $0.20 per GB
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  • 23
    Original Software

    Original Software

    Original Software

    ...—Original Software delivers instant efficiencies, typically cutting testing time by 50%. Plus, when you're ready to elevate your process, AI-powered test automation allows you to build a fully automated regression suite without writing a single line of code. Whether you’re working with on-premise, cloud-based, custom, or green screen applications, Original Software seamlessly supports testing across all environments. No hassle, just reliable results.
    Starting Price: $4000.00/one-time/user
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  • 24
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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