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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Syncro

    Syncro

    Syncro

    Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party...
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    483 Ratings
    Starting Price: $129 per user per month
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  • 2
    SOCRadar Extended Threat Intelligence
    SOCRadar provides a unified, cloud-hosted platform designed to enrich your cyber threat intelligence by contextualizing it with data from your attack surface, digital footprint, dark web exposure, and supply chain. We help security teams see what attackers see by combining External Attack Surface Management, Cyber Threat Intelligence, and Digital Risk Protection into a single, easy-to-use solution. This enables your organization to discover hidden vulnerabilities, detect data leaks, and...
    76 Ratings
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  • 3
    Proofpoint Digital Risk Protection
    Proofpoint Digital Risk Protection secures your brand and customers against digital security risks across web domains, social media, and the deep and dark web. It’s the only solution that gives you a holistic defense for all your digital engagement channels. Digital Risk Protection secures your company and customers from digital risks for your entire social media infrastructure. Our solution protects your social media presence from account takeovers, social media phishing scams, and malicious...
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  • 4
    Dark Web ID

    Dark Web ID

    IDAgent, a Kaseya company

    Get More Sales. Streamline Your Costs. Differentiate Your MSP. ID Agent helps your MSP sell your security stack to new and current customers by empowering you with real-time dark web search results (creating urgency), complete with sales & marketing-ready resources and coaching, so you can see profits within 30 days or less. Your Customers are often only concerned about their network passwords being exposed and are not really thinking about the breached 3rd party websites and applications...
    Starting Price: $300 per month
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  • 5
    Allstate Identity Protection

    Allstate Identity Protection

    Allstate Identity Protection

    Innovative technology and best-in-class remediation mean members can work, shop, and live more confidently than ever. Comprehensive, customizable alerts and fraud notifications. Financial transaction monitoring that helps protect 401(k)s, HSAs, and more. 24/7 access to U.S.-based customer service and fraud remediation experts. Advanced dark web monitoring using human operatives and artificial intelligence. Whenever people log in, sign up, or hit send, they leave behind a trail of data known...
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  • 6
    Vigilante Operative
    Cyber threats are proliferating at an alarming rate and often result in data exfiltration, network infiltration, data loss, account activity takeover, compromised customer data and reputational damage to an organization. As threat actors become more aggressive and malicious, the burden on IT security professionals becomes greater, especially with tight budgets and limited resources. As these threats become overwhelming, it is more challenging for organizations to gain the upper hand. Operative...
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  • 7
    Breach Secure Now

    Breach Secure Now

    Breach Secure Now!

    Cybersecurity & HIPAA Compliance Training made easy for Managed Service Providers to automate, support, and empower employees to become the superhuman firewall that every business needs. With our automated, ongoing training programs, we give MSPs the tools and data they want, and their customers the instant insight they crave with our easy-to-understand Employee Secure Score (ESS). The Breach Prevention Platform (BPP) Subscription is a per client upgrade that provides continuous weekly micro...
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  • 8
    TellFinder

    TellFinder

    Uncharted Software

    Use TellFinder to search vast areas of the deep web or other media troves for connections to known subjects. Discover network personas in a fraction of the time. Better understand your partners, customers and relationships. Score for risk, uncover personas and segment across new dimensions. Find connections between complex concepts. Identify precedents and find areas of novelty. Gather intelligence, detect networks and uncover actors on the deep and dark web. Score for risk factors and link ads...
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  • 9
    SpyCloud

    SpyCloud

    SpyCloud

    ... before criminals can use them to defraud your users or access sensitive corporate data. Draw on decades-worth of digital breadcrumbs to unmask criminals attempting to defraud your business and your customers. Monitor your critical third party relationships for supply chain breach exposures that could endanger your enterprise. Leverage breach data to protect employees, citizens and your supply chain from credential-based cyber attacks.
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  • 10
    DigitalStakeout Scout

    DigitalStakeout Scout

    DigitalStakeout

    ... required to spot and disrupt your organization’s threats, vulnerabilities, and exposures. Using a simple web-based UI, you’ll have an on-demand security intelligence tool that enables your analysts to filter out noise, reduce alert fatigue, accelerate investigations, and make smarter intelligence-led security decisions. DigitalStakeout Scout platform, analysts are 80% more productive, and customers, on average, cut the total cost of ownership of a security intelligence capability by 40%.
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  • 11
    Rapid7 Threat Command
    Rapid7 Threat Command is an advanced external threat intelligence tool that finds and mitigates threats directly targeting your organization, employees, and customers. By proactively monitoring thousands of sources across the clear, deep, and dark web, Threat Command enables you to make informed decisions and rapidly respond to protect your business. Quickly turn intelligence into action with faster detection and automated alert responses across your environment. This is made possible through...
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  • 12
    BreachAware

    BreachAware

    BreachAware

    Our customers not only strengthen their cybersecurity posture, but they also save time and money during the process. Small businesses and big brands across the world use breachaware's intel to protect their organization and people from threats. From emails, usernames, and passwords, to biometric data and behavioral data, we track over 100 types of personal and financial information exposed in third-party data breaches. We’ve analysis on millions of domains impacted by a breach from all over...
    Starting Price: $31.35 per month
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  • 13
    Webz.io

    Webz.io

    Webz.io

    Webz.io finally delivers web data to machines the way they need it, so companies easily turn web data into customer value. Webz.io plugs right into your platform and feeds it a steady stream of machine-readable data. All the data, all on demand. With data already stored in repositories, machines start consuming straight away and easily access live and historical data. Webz.io translates the unstructured web into structured, digestible JSON or XML formats machines can actually make sense of...
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  • 14
    DarkOwl

    DarkOwl

    DarkOwl

    We are the industry’s leading provider of darknet data, offering the largest commercially available database of darknet content in the world. DarkOwl offers a suite of data products designed to meet the needs of business looking to quantify risk and understand their threat attack surface by leveraging darknet intelligence. DarkOwl Vision UI and API products make our data easy to access in your browser, native environment or customer-facing platform. Darknet data is a proven driver of business...
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  • 15
    Falcon X Recon

    Falcon X Recon

    CrowdStrike

    ..., reputational and third-party risks emanating from leaked credentials, PII and financial data. View current and historical posts and chatter to track adversary activities and behavior that could pose a cyber or physical risk to your organization and personnel. Customize dashboards to enable users to see, at a glance, current notifications and quickly drill into critical alerts and activity for further research.
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  • 16
    LifeRaft Navigator
    Consolidate, assess, and investigate intelligence in a single platform. Collect and alert on data relevant to your security operations from social media, deep web, and darknet sources 24/7. Our unified intelligence platform automates collection and filtering, and provides a suite of investigative tools to explore and validate threats. Uncover critical information that impacts the security of your assets and operations. Navigator monitors the internet 24/7 with custom search criteria to detect...
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  • 17
    Darkscope

    Darkscope

    Darkscope

    ... intelligence providers aggregate threat information using OSINT. Commonly, you will receive a threat intelligence stream that is only between 1% and 5% relevant to you. When you consider that those preparing a cyber attack on your business will have researched you: your staff, partners, and customer base, a stream of generic threat intelligence has only little value if any.
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  • 18
    Cyble

    Cyble

    Cyble

    ..., Cyble combines unmatched visibility with scalable technology to keep security teams ahead of adversaries. With advanced AI that can predict threats months in advance, Cyble helps reduce response times and minimize risks. The company also offers extensive research, threat intelligence reports, and personalized demos to support customer success.
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  • 19
    Constella Intelligence

    Constella Intelligence

    Constella Intelligence

    ... combination of unparalleled breadth of data, technology and human expertise from world-class data scientists. Data to link real identity information to obfuscated identities & malicious activity to inform your products and safeguard your customers. Profile threat actors faster with advanced monitoring analysis, automated early warning and intelligence alerts.
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  • 20
    ResilientX

    ResilientX

    ResilientX

    ..., categorizing, and assessing each data point, ensuring our customers receive accurate and pertinent information. We go beyond by offering valuable insights and context, making sure you’re always a step ahead in cyber security. Get an actionable report, full of context and documentation to include for your GRC. Seamless setup, comprehensive testing, and robust posture management. Run a specific type of test or schedule it to be periodically run.
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  • 21
    Rotate

    Rotate

    Rotate

    ... of glass. Empower your business customers with a complete cybersecurity solution and reduce portfolio risk. Rotate protects all types of organizations in the new world of digital-first work. Get complete cybersecurity for every employee who uses email or brings a device to work. Cyber insurance is essential for any organization at risk of a cyber attack, but coverage can be expensive. Comprehensive protection like the type provided by Rotate can help reduce the overall cost of insurance.
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  • 22
    DefenseStorm

    DefenseStorm

    DefenseStorm

    For banks and credit unions, the financial, operational, and reputational costs of waiting to combat cyber-attacks until after they happen are too great. With its dynamic nature, cyber must be treated as a risk management issue, allowing you to stay ahead of threats. That’s what DefenseStorm’s built-for banking cyber security risk management solution delivers. There’s no other business quite like a financial institution. Safeguarding customers’ assets, complex technologies, and daunting...
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  • 23
    Social Links

    Social Links

    Social Links

    ..., and more. Delve into an extensive set
of corporate sources. A suite of data extraction and analysis methods across social media, blockchains, messengers, and the dark web is connected directly to your in-house platform via our API. An enterprise-grade on-premise OSINT platform with customization options, private data storage, and our widest range of search methods. Companies from S&P500 and law enforcement agencies from 80+ countries rely on Social Links' solutions.
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