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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    Ninox

    Ninox

    Ninox Software

    Ninox is your solution for organizing and managing complex data in a structured and efficient way. With its highly flexible user interface, you can analyze, process, and evaluate any type of data. Additionally, the Ninox API enables seamless integration with services like Google for enhanced functionality. Designed to work across all platforms, Ninox is available via native apps for macOS, iOS, and Android, as well as through any web browser. The platform empowers users to build custom...
    543 Ratings
    Starting Price: €11/month/user
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  • 2
    StrongDM

    StrongDM

    StrongDM

    ... happened in your stack. Security and Compliance teams can easily answer who did what, where, and when. - Admins have precise control over what each user has access to—without these controls ever getting in the way of productivity - IT, InfoSec, and Administrators have precise controls. Unauthorized access is eliminated because users never see resources they don’t have permission to use. -All past, present, and future infrastructure is supported - Responsive 24/7/365 customer support.
    95 Ratings
    Starting Price: $70/user/month
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  • 3
    DbVisualizer

    DbVisualizer

    DbVisualizer

    DbVisualizer is one of the world's most popular database editors. With almost 7 million downloads and Pro users in 150 countries worldwide, it won't disappoint you. Free and Pro versions are available. Developers, analysts, and DBAs use it to elevate their SQL experience with modern tools to visualize and manage their databases, schemas, objects, and table data, auto-generate, write, and optimize queries, and so much more. It connects to all popular databases, such as MySQL, PostgreSQL,...
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    522 Ratings
    Starting Price: Free
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  • 4
    easyAsPieDB

    easyAsPieDB

    R&F Consulting, Inc.

    COMPLETELY customize the information this app stores and displays. (Search and create reports, too.) A list of books, movies or games you care about. Custom business tasks, timesheets or receipts. Home inventory. Anything. No tech skills required. Modern: Local first, no cloud necessary. • Integrated encryption. • Reliable - based on SQLite. • Tested - on the market for over 10 years. Diverse building blocks to assemble complex data, e.g., Date, Number, Text, Barcode (scan), Drawing...
    Starting Price: $1.99/month/user
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  • 5
    PocketBase

    PocketBase

    PocketBase

    Embedded performant database with schema builder, data validations, real-time subscriptions, and easy-to-use REST API. Sanely store files locally or in S3 storage. Easily attach media to your database records and generate thumbs on the fly. Use as a standalone app or as Go framework, that you can extend via hooks to create your own custom portable backend. Provides official client SDKs for painless integration. PocketBase differs from other similar backend solutions like Firebase, Supabase...
    Starting Price: Free
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  • 6
    DaDaBIK

    DaDaBIK

    DaDaBIK

    Do you have a database you need to move online, but don’t have the budget to hire a developer to code a custom solution? DaDaBIK makes it easy to build web applications without touching a line of code. It makes creating a PHP online database application easy and fast. DaDaBIK is a low-code/no-code database application builder. You can use it to power much more than just online forms. If you know how to code, then you know the frustration of having to write similar code, again and again...
    Starting Price: $49 one-time payment
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  • 7
    MobiDB

    MobiDB

    Vitaliy Korney

    No-code automation tool to manage business, work, hobby. Design custom databases, lists, collections, catalogues for specific needs. Create databases, forms, fields in the visual designer. MobiDB Database can be used for business purposes as well as personal needs. MobiDB enables multi-user access and cloud synchronization for iOS, Android and Windows. Design database and input forms using Visual form designer. Csv import enables data exchange between MobiDB and MS Access, Filemaker, Excel...
    Starting Price: $9.99 per year
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  • 8
    HanDbase

    HanDbase

    DDH Software

    HanDBase is a light and fast relational database manager for mobile devices which offers data entry, searching, sorting, filtering, printing and synchronization across a wide variety of desktop computers, tablets, handheld computing devices and smartphones. With HanDBase you can keep track of almost anything. Create your own custom data based applications in minutes using HanDBase and begin tracking whatever important information you need to be more productive while on the go. Han...
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  • 9
    DBHawk

    DBHawk

    Datasparc

    Using DBHawk, our customers were able to comply with GDPR, HIPAA, SOX, GLBA, and other regulations and were able to implement SOD. Self-Service BI & Ad-Hoc Reporting Tool with feature to define Data Access Policy, Connect to multiple Data sources, Build Powerful SQL Charts and data Dashboards. DBHawk SQL editor is an advanced editor that allows users to build, edit, and run database queries with a web-based interface. DBHawk Query Builder is supported with all major databases such as Oracle...
    Starting Price: $99.00/month/user
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  • 10
    Tarantool

    Tarantool

    Tarantool

    ... of client applications. Reduce data management costs of maintaining a large number of disparate systems that store customer identities. Increase sales by improving the speed and quality of customer recommendations for goods or services through the analysis of user behavior and user data. Improve mobile and web channel service by accelerating frontends to reduce user outflow. IT systems of large organizations operate in a closed loop of a local network, where data circulates unprotected.
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  • 11
    Firebird

    Firebird

    Firebird Foundation

    Firebird is a relational database offering many ANSI SQL standard features that runs on Linux, Windows, and a variety of Unix platforms. Firebird offers excellent concurrency, high performance, and powerful language support for stored procedures and triggers. It has been used in production systems, under a variety of names, since 1981. The Firebird Project is a commercially independent project of C and C++ programmers, technical advisors and supporters developing and enhancing a...
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  • 12
    Adminer

    Adminer

    Adminer

    ... server, enabling security plugins (e.g. to require an OTP) or by customizing the login method. You can also delete Adminer if not needed anymore, it is just one file which is easy to upload in the future. Adminer had some security bugs in the past so update whenever Adminer tells you there is a new version available (ask your administrator if you could not update yourself). Connect to a database server with username and password. /Select an existing database or create a new one.
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  • 13
    Delphix

    Delphix

    Perforce

    ... Privacy Act. In addition, Delphix helps companies sync data from private to public clouds, accelerating cloud migrations, customer experience transformation, and the adoption of disruptive AI technologies. Automate data for fast, quality software releases, cloud adoption, and legacy modernization. Source data from mainframe to cloud-native apps across SaaS, private, and public clouds.
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  • 14
    MongoDB

    MongoDB

    MongoDB

    MongoDB is a general purpose, document-based, distributed database built for modern application developers and for the cloud era. No database is more productive to use. Ship and iterate 3–5x faster with our flexible document data model and a unified query interface for any use case. Whether it’s your first customer or 20 million users around the world, meet your performance SLAs in any environment. Easily ensure high availability, protect data integrity, and meet the security and compliance...
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    21 Ratings
    Starting Price: Free
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  • 15
    Riak KV
    ... flexible key-value data model for web scale profile and session management, real-time big data, catalog, content management, customer 360, digital messaging, and more use cases. Chose Riak® TS for IoT and time series use cases. When seconds of latency can cost thousands of dollars and an outage millions, the call for scalable, highly available databases that are easy to operationalize is resoundingly clear. Riak performs as promised and keeps the lights on.
    Starting Price: $0
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  • 16
    MarkLogic

    MarkLogic

    Progress Software

    Unlock data value, accelerate insightful decisions, and securely achieve data agility with the MarkLogic data platform. Combine your data with everything known about it (metadata) in a single service and reveal smarter decisions—faster. Get a faster, trusted way to securely connect data and metadata, create and interpret meaning, and consume high-quality contextualized data across the enterprise with the MarkLogic data platform. Know your customers in-the-moment and provide relevant...
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  • 17
    FrontBase

    FrontBase

    FrontBase

    FrontBase was created to fill the need for a robust and scalable relational database server that was Internet-enabled, had no downtime, and required zero administration. FrontBase's speed, wide range of features, and flexible structure can give you a competitive edge. FrontBase is not only incredibly fast but is also a very scalable relational database server. Our customers use FrontBase to create everything from small personal databases to some of the largest enterprise-level databases...
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  • 18
    RavenDB

    RavenDB

    RavenDB

    RavenDB is the pioneer NoSQL Document Database that is fully transactional (ACID) across your database and throughout your cluster. At a fraction of the total cost of ownership (TCO), our open source distributed database offers high availability and high performance with zero administration. It is designed as an easy to use all-in-one database which minimizes the need for third party addons, tools, or support to boost developer productivity and get your project into production fast. You can...
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  • 19
    IBM Db2
    IBM Db2 is a family of data management products, including the Db2 relational database. The products feature AI-powered capabilities to help you modernize the management of both structured and unstructured data across on-premises and multicloud environments. By helping to make your data simple and accessible, the Db2 family positions your business to pursue the value of AI. Most of the Db2 family is available on the IBM Cloud Pak® for Data platform, either as an add-on or an included data...
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  • 20
    Calligra
    ... as dragging it onto the document. Calligra Sheets is a fully-featured spreadsheet application. Use it to quickly create spreadsheets with formulas and charts, to calculate and organize your data. KEXI is a visual database applications creator. It can be used for designing database applications, inserting and editing data, performing queries, and processing data. Forms can be created to provide a custom interface to your data.
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  • 21
    dbForge Data Compare for SQL Server
    dbForge Data Compare for SQL Server is a specialized GUI-based tool designed to compare table data in SQL Server without the necessity to write code. Key Features: - Support for SQL Server tables, views, data in backups, data in script folders, SQL Azure Cloud, and custom queries - Direct results viewing with full-text data search, easy navigation, sorting, and filtering - Restoration of missing or damaged data down to a single row from native backups - Data synchronization...
    Starting Price: $219.95
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  • 22
    dbForge Studio for PostgreSQL
    dbForge Studio for PostgreSQL is a GUI tool for database development and management. The IDE for PostgreSQL allows users to create, develop, and execute queries, edit and adjust the code to your requirements in a convenient and user-friendly interface. The tool provides a data editing tool to customize your queries and property window so that users can view all the required information of PostgreSQL database objects they are interested in. Key features: * AI Assistant Integration. * SQL...
    Starting Price: $89.95
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  • 23
    Analance
    ... are continuously met within a single platform. Analance is focused on turning quality data into accurate predictions allowing both data scientists and citizen data scientists with point and click pre-built algorithms and an environment for custom coding. Company – Overview Ducen IT helps Business and IT users of Fortune 1000 companies with advanced analytics, business intelligence and data management through its unique end-to-end data science platform called Analance.
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  • 24
    Couchbase

    Couchbase

    Couchbase

    Unlike other NoSQL databases, Couchbase provides an enterprise-class, multicloud to edge database that offers the robust capabilities required for business-critical applications on a highly scalable and available platform. As a distributed cloud-native database, Couchbase runs in modern dynamic environments and on any cloud, either customer-managed or fully managed as-a-service. Couchbase is built on open standards, combining the best of NoSQL with the power and familiarity of SQL, to simplify...
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  • 25
    Objectivity/DB

    Objectivity/DB

    Objectivity, Inc.

    Objectivity/DB is a massively scalable, high performance, distributed Object Database (ODBMS). It is extremely good at handling complex data, where there are many types of connections between objects and many variants. Objectivity/DB can also serve as a massively scalable, high performance graph database. Its DO query language supports standard data retrieval queries as well as high-performance path-based navigational queries. Objectivity/DB is a distributed database, presenting a...
    1 Rating
    Starting Price: See Pricing Details...
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