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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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  • 1
    KSign SecureDB
    KsignSecureDB for database privacy protection. By reinforcing the management of customer information through the encryption of the customer's personal information held by the organization, the leakage of personal information can be prevented and damage in case of an accident can be minimized. It is a product with guaranteed safety, verified by successful construction and stable operation in a number of public, educational, and financial fields. By supporting various types of encryption from...
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  • 2
    DBHawk

    DBHawk

    Datasparc

    Using DBHawk, our customers were able to comply with GDPR, HIPAA, SOX, GLBA, and other regulations and were able to implement SOD. Self-Service BI & Ad-Hoc Reporting Tool with feature to define Data Access Policy, Connect to multiple Data sources, Build Powerful SQL Charts and data Dashboards. DBHawk SQL editor is an advanced editor that allows users to build, edit, and run database queries with a web-based interface. DBHawk Query Builder is supported with all major databases such as Oracle...
    Starting Price: $99.00/month/user
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  • 3
    BitNinja

    BitNinja

    BitNinja.com

    ... no maintenance, just keep running in the background and protecting your and your customer’s servers while you can concentrate on other aspects of your business with peace of mind. Enjoyable because you can take joy in the benefits of BitNinja, like the increased server capacity caused by the significant drop in the server load. Furthermore, you can easily manage all the modules and features on the unified dashboard and check how the the software catches malicious traffic in real-time.
    Starting Price: $10 per server
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  • 4
    iSecurity DB-Gate

    iSecurity DB-Gate

    Raz-Lee Security

    DB-Gate empowers IBM i customers with exciting data access capabilities, based on Open Database Connectivity (ODBC), employing standard IBM i facilities to enable fully database-transparent access to remote systems. Using native SQL on the IBM i, users can now access specific files on DB2 and non-DB2 remote databases without any special hardware appliance or software on the remote database. From interactive STRSQL and from any standard program in RPG, Cobol, C, or other languages, access is now...
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  • 5
    OpenText Voltage SecureData
    Secure sensitive data wherever it flows—on premises, in the cloud, and in big data analytic platforms. Voltage encryption delivers data privacy protection, neutralizes data breach, and drives business value through secure data use. Data protection builds customer trust and enables compliance to global regulations, including GDPR, CCPA, and HIPAA. Privacy regulations recommend encryption, pseudonymization, and anonymization to protect personal data. Voltage SecureData enables enterprises to de...
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  • 6
    AppDetectivePRO
    A database and big data scanner that identifies configuration mistakes, identification and access control issues, missing patches, and any toxic combination of settings that could lead to bad outcomes like data loss and DDoS attacks. Databases are critical repositories of customer information and intellectual property, making them enticing targets for cybercriminals. Trustwave AppDetectivePRO allows your business to discover, assess and report in minutes on the security, risk or compliance...
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  • 7
    Oracle Data Masking and Subsetting
    The growing security threats and ever-expanding privacy regulations have made it necessary to limit exposure of sensitive data. Oracle Data Masking and Subsetting helps database customers improve security, accelerate compliance, and reduce IT costs by sanitizing copies of production data for testing, development, and other activities and by easily discarding unnecessary data. Oracle Data Masking and Subsetting enables entire copies or subsets of application data to be extracted from...
    Starting Price: $230 one-time payment
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  • 8
    CA Mainframe Security Insights Platform
    Security Insights Platform helps ensure a trusted environment for your customers and employees by easily identifying and reducing risk from threats. It can quickly interpret and assess the security posture of your Mainframe. And, for risky findings, it helps develop remediation steps –all on an ongoing and ad hoc basis. Security Insights offers a foundation that enables your Mainframe to connect with your network and hybrid cloud across your enterprise. It enables you to securely deliver vital...
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  • 9
    Oracle Audit Vault and Database Firewall
    ... includes an enterprise quality audit data warehouse, host-based audit data collection agents, powerful reporting and analysis tools, alert framework, audit dashboard, and a multi-stage Database Firewall. Dozens of out-of-the-box compliance reports provide easy, schedulable, customized reporting for regulations such as GDPR, PCI, GLBA, HIPAA, IRS 1075, SOX, and UK DPA.
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  • 10
    IBM Db2 Analytics Accelerator
    ... real-time insight with real-time operational decisions. Quickly gain insight from your enterprise data to support time-sensitive decisions. Use analytics and business insight to quickly identify risk, improve customer experience, better anticipate the impact of global events on your business, and more. Simplify your infrastructure, reduce data movement off-platform and free up computer resources.
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  • 11
    Huawei Database Security Service (DBSS)
    ..., fast and accurate. DBSS works in bypass mode, having zero impact on your business. A wide range of policies are available to help you detect SQL injection and audit database behaviors. Monitor databases and detect anomalies in performance, data, and user actions. Audit reports are customized for different scenarios (pre-event and post-event) and roles (common users and administrators). Perform comprehensive database audit to comply with laws and regulation.
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  • 12
    Privacy1

    Privacy1

    Privacy1

    Privacy1 infrastructure brings transparency, safeguards GDPR | CCPA compliance, builds trust for your business. The solution shields your data centric organizations, lower data leak risks, ensures that no personal data is processed except with the right permission. The service has built in rich features you need to meet data compliance requirements and enforce your organizational data security to the highest level Lawfulness and data transparency: ✓ Consent management; ✓ Data...
    Starting Price: $159 per month
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  • 13
    Omega Core Audit
    Your Oracle database is usually the company’s most valuable informational assets, containing data on customers, partners, transactions, financial and much more. With the advent of the information age, millions of such records are now owned by even medium and relatively small companies. Database security has become one of the top concerning priorities of the companies that need to comply with more internal and external regulatory compliance practices and standards, that require stronger...
    Starting Price: $1499 USD
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  • 14
    ScaleGrid

    ScaleGrid

    ScaleGrid

    ... - Greenplum™ (coming soon) The ScaleGrid platform supports both public and private clouds, including AWS, Azure, Google Cloud Platform (GCP), DigitalOcean, Linode, Oracle Cloud Infrastructure (OCI), VMware and OpenStack. Used by thousands of developers, startups, and enterprise customers including Atlassian, Meteor, and Accenture, ScaleGrid handles all your database operations at any scale so you can focus on your application performance.
    3 Ratings
    Starting Price: $8 per month
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