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Customer Service Software
Customer service software is designed to help businesses improve interactions with their customers. It provides an easy way to manage customer inquiries and feedback, as well as document customer activity and history. This can enable companies to be more efficient with customer support and streamline the process of providing assistance. Customer service software often involves automation of routine tasks, allowing for improved performance in the long term.
Customer Satisfaction Software
Customer satisfaction software helps businesses measure, track, and improve the satisfaction levels of their customers. These tools collect feedback through various channels such as surveys, reviews, and direct customer interactions to gauge satisfaction and identify areas for improvement. Many customer satisfaction software solutions include features like Net Promoter Score (NPS) surveys, customer satisfaction (CSAT) ratings, and sentiment analysis to assess customer experiences and track trends over time. These insights enable businesses to address customer pain points, improve product or service offerings, and enhance customer loyalty. By providing actionable data, customer satisfaction software helps companies refine their strategies and foster better customer relationships.
Customer Advocacy Software
Customer advocacy software is designed to help organizations identify, engage, and mobilize their happiest and most loyal customers into active brand advocates. It provides tools for tracking satisfied customers, encouraging them to provide referrals, testimonials, reviews or participate in community activities, and rewarding their advocacy efforts. The platform also lets companies monitor advocate activity, analyze the impact of advocacy on growth and retention, and integrate advocacy programs with marketing, sales and customer success workflows. By promoting peer-to-peer recommendations and authentic customer voices, customer advocacy software helps drive trust, amplify word-of-mouth, and ultimately support customer acquisition and loyalty. Because advocates can influence prospects and peers more credibly than traditional advertising, this software gives marketers and customer success teams a strategic lever for growth.
Customer Retention Software
Customer retention software enables companies to retain the customers and clients they already have, and increase the overall life of their customers. Customer retention platforms offer a variety of tools to improve overall customer satisfaction so that customers don't cancel their recurring subscriptions or plans. Customer retention software offers features such as user data collection, insights, events-based analytics, in-app analytics, churn prevention tools, and more. Subscription businesses, SaaS companies, and any businesses that sell ongoing plans can benefit from customer retention software. Here's a list of the best customer retention software:
Customer Loyalty Software
A customer loyalty software is used to track and manage customer value and engagement information after purchasing a product or service and encourage further sales.
Customer Success Software
Customer success software helps businesses proactively manage customer relationships to ensure clients achieve value from their products or services. It provides tools to track customer health metrics, such as usage and engagement, allowing teams to identify potential issues early and offer timely support. With automated check-ins, segmentation, and personalized outreach features, the software enables customer success teams to foster stronger client relationships. By integrating with CRM and analytics platforms, it provides a complete view of the customer journey, helping to reduce churn and increase retention. Customer success software ultimately enhances customer satisfaction, loyalty, and lifetime value.
Customer Engagement Software
Customer engagement software helps businesses manage and improve interactions with their customers, enhancing overall relationships and satisfaction. These platforms typically offer tools for personalized communication, such as email, chat, and social media integration, to engage customers across multiple touchpoints. Features often include customer segmentation, campaign management, automated responses, feedback collection, and analytics to track engagement metrics. By using customer engagement software, businesses can increase customer loyalty, drive retention, and create more targeted marketing strategies based on customer behavior and preferences.
Customer Feedback Software
Customer feedback software enables businesses to collect, manage, and analyze feedback from customers to improve products, services, and overall customer satisfaction. These platforms offer tools for creating surveys, polls, and questionnaires that can be distributed through various channels such as email, websites, and mobile apps. They also provide analytics and reporting features to help businesses identify trends, measure satisfaction, and pinpoint areas for improvement. Many customer feedback software solutions integrate with customer relationship management (CRM) and support systems to provide a comprehensive view of the customer experience. By gathering insights directly from customers, businesses can make data-driven decisions and enhance customer loyalty.
Customer Onboarding Software
Customer onboarding software, also known as client onboarding software, enables companies to seamlessly onboard new customers after the sales process.
Customer Communications Management Software
Customer communications management (CCM) software helps organizations create, deliver, and manage personalized communications across multiple channels such as email, SMS, print, and web. It enables businesses to design dynamic templates, automate messaging workflows, and ensure compliance with branding and regulatory standards. CCM software often includes features for customer data integration, content management, analytics, and real-time interaction tracking to enhance engagement and customer experience. By centralizing communication processes, it improves consistency, reduces costs, and accelerates message delivery. This software is widely used in industries like finance, healthcare, telecommunications, and insurance to maintain effective and compliant customer communications.
Customer Journey Mapping Tools
Customer journey mapping tools help businesses visualize, understand, and optimize the entire experience a customer has with their brand, from initial awareness to post-purchase interactions. These tools allow businesses to map out the touchpoints where customers interact with the company, track customer emotions, identify pain points, and gather insights to improve customer experience (CX). Features often include drag-and-drop interfaces, integration with CRM systems, real-time data analytics, and collaboration features for cross-functional teams. By leveraging these tools, organizations can create more personalized, efficient, and seamless customer experiences across multiple channels.
Customer Self-Service Software
Customer self-service software is a platform that allows customers to resolve their inquiries, manage their accounts, and access services without the need for direct interaction with customer support representatives. These tools typically include features like knowledge bases, FAQs, chatbots, support ticketing systems, and account management portals. Customer self-service software empowers users to find answers to their questions, troubleshoot issues, and perform tasks such as checking order status or managing subscriptions at their convenience. By providing a seamless, 24/7 self-help experience, businesses can improve customer satisfaction, reduce operational costs, and increase efficiency.
Social Customer Service Software
Social customer service software allows businesses to offer customer service to their clients through social media networks and platforms.
Customer Data Platforms (CDP)
Customer Data Platforms (CDPs) are software solutions designed to collect, unify, and manage customer data from various sources across an organization. These platforms aggregate data from different channels such as websites, social media, CRM systems, and purchase history, creating a centralized and comprehensive customer profile. CDPs allow businesses to segment and analyze customer data, enabling more personalized marketing and communication strategies. They also provide real-time data integration, ensuring that customer information is always up-to-date and accessible for decision-making. By leveraging CDPs, companies can enhance customer experiences, improve targeting, and drive better business outcomes.
CRM Software
CRM software is a type of software that businesses use to manage and analyze customer interactions and data. It helps businesses improve customer service by tracking customer information, analyzing trends, and providing customized communications for customers. CRM software also helps organizations to manage sales leads, track contacts, and automate certain customer-facing activities. Many CRM solutions offer automated workflows that streamline processes such as marketing campaigns and customer onboarding.
Customer Experience Software
Customer experience software helps businesses manage and enhance interactions with their customers across various touchpoints, ensuring a seamless and positive experience. It provides tools for tracking customer feedback, monitoring engagement, and analyzing behavior to improve customer satisfaction and loyalty. The software often includes features like customer surveys, analytics dashboards, and automation to streamline communication and personalize experiences. By gaining insights into customer preferences and pain points, businesses can tailor their services and improve overall customer journeys. Ultimately, customer experience software enables organizations to build stronger relationships, increase retention, and drive growth by focusing on customer-centric strategies.
Customer Training Software
Customer training software, also referred to as customer education software or customer LMS, enables organizations to train and educate their clients and customers about a company's products and services. Customer training software enhances customer experience and improves customer success in order to increase customer retention and satisfaction, and reduce support requests.
Customer Intelligence Platforms
Customer intelligence platforms are designed to help organizations better understand their customers. These systems collect and analyze large amounts of data in order to provide insights about customer trends, preferences, pain points, and behaviors. They are created to provide information that can be used to inform decisions such as product development, marketing strategy, customer support, and pricing. Customer intelligence platforms can also be used for personalization purposes to create unique experiences for customers.
Customs Compliance Software
Customs compliance software helps businesses manage and automate the complex processes involved in importing and exporting goods across international borders. It ensures adherence to customs regulations, tariff classifications, documentation requirements, and trade agreements to minimize delays, fines, and penalties. The software typically includes features such as automated customs declarations, product classification, duty and tax calculation, risk assessment, and audit trails. Integration with shipping, ERP, and logistics systems enables seamless data exchange and real-time tracking of shipments. Customs compliance software is essential for importers, exporters, freight forwarders, and customs brokers aiming to streamline global trade operations and maintain regulatory compliance.
Customer Segmentation Software
Customer segmentation tools, also known as user segmentation or audience segmentation tools, enable companies to segment their users or customers into different groups.
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29 Products for "customer" with 2 filters applied:

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  • 1
    New Relic

    New Relic

    New Relic

    There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all...
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    2,650 Ratings
    Starting Price: Free
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  • 2
    Site24x7

    Site24x7

    ManageEngine

    ..., troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.
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    835 Ratings
    Starting Price: $9.00/month
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  • 3
    Grafana

    Grafana

    Grafana Labs

    Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir...
    577 Ratings
    Starting Price: $0
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  • 4
    AdRem NetCrunch

    AdRem NetCrunch

    AdRem Software

    NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation...
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    148 Ratings
    Starting Price: $1600 for NetCrunch 50 nodes
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  • 5
    Xitoring

    Xitoring

    Xitoring

    Stop using multiple apps for server uptime and performance monitoring. Get Xitoring , and start monitoring numerous servers and websites in minutes by running one CLI command. We’ll automatically configure everything! Xitoring is an innovative SaaS platform for server monitoring. Our agent, Xitogent , gathers data from your servers to ensure optimal performance and prevent downtime. By keeping your systems running smoothly, we help boost customer satisfaction. Our global probing nodes...
    3 Ratings
    Starting Price: $4.99 OR Lifetime free
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  • 6
    Infraon IMS
    A complete Unified Infrastructure Monitoring Suite for IT, Networking and IoT devices powered by AI. Powered by AI, Infraon IMS offers you a platform that provides precision monitoring, detailed insight and rapid troubleshooting for heterogeneous IT Infrastructure across enterprises of all sizes. Gaining real time reports and alerts on application and network performance on a single platform enables teams to collaboratively troubleshoot performance issues and proactively ensure top-notch...
    Starting Price: $10 per month
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  • 7
    Pandora FMS

    Pandora FMS

    Pandora FMS

    With more than 50,000 customer installations across the five continents, Pandora FMS is a truly all-in-one monitoring solution, covering all traditional silos for specific monitoring: servers, networks, applications, logs, synthetic/transactional, remote control, inventory, etc. Pandora FMS gives you the agility to find and solve problems quickly, scaling them so they can be derived from any source, on-premise, multi cloud or both of them mixed. Now you have that capability across your...
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    27 Ratings
    Starting Price: €90/month
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  • 8
    NMIS

    NMIS

    FirstWave

    ... hundred thousand organizations worldwide – making it one of the most widely used open-source Network Management Systems in the world today. FirstWave enables partners, including some of the world’s largest telcos and managed service providers (MSPs), to protect their customers from cyber-attacks, while rapidly growing cybersecurity services revenues at scale. FirstWave provides a comprehensive end-to-end solution for network discovery, management, and cybersecurity for its partners globally.
    3 Ratings
    Starting Price: $0
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  • 9
    Detecta

    Detecta

    Detecta

    SQL Detecta provides a comprehensive diagnostic and monitoring solution for your SQL Server environment. Protect your environment with comprehensive knowledge of issues and deep dive into your SQL instances to diagnose problems before they cause trouble. Easy to install, easy to use, delivered with a series of pre-configured yet customizable alerts - you'll be up and running in minutes! The Detecta SQL Server monitoring tool replaces the need for custom monitoring scripts. You no longer need...
    Starting Price: $18 per month
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  • 10
    Opsview

    Opsview

    Opsview

    ... IT infrastructure, public and private cloud services, VMs, containers, databases, and applications. If your business already has existing ticketing, notification, and analytics systems, the Opsview API allows for easy two-way communication and workflow. Monitoring software without top-notch customer support isn't worth it. The Opsview Customer Success Team strives to create increasing value for our customers with their monitoring expertise.
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  • 11
    BitNinja

    BitNinja

    BitNinja.com

    ... no maintenance, just keep running in the background and protecting your and your customer’s servers while you can concentrate on other aspects of your business with peace of mind. Enjoyable because you can take joy in the benefits of BitNinja, like the increased server capacity caused by the significant drop in the server load. Furthermore, you can easily manage all the modules and features on the unified dashboard and check how the the software catches malicious traffic in real-time.
    Starting Price: $10 per server
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  • 12
    SQL Compliance Manager

    SQL Compliance Manager

    IDERA, an Idera, Inc. company

    ... of and reporting on sensitive data columns access and changes, and extensive customization of audit settings for databases and servers.
    Starting Price: $3,036.00 per instance
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  • 13
    SQL Diagnostic Manager for SQL Server

    SQL Diagnostic Manager for SQL Server

    IDERA, an Idera, Inc. company

    SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.
    Starting Price: $1,996 per instance
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  • 14
    Avantra

    Avantra

    Avantra

    With nearly 20 years experience helping Enterprises and Managed Service Providers (MSPs) globally to better manage their SAP and cloud landscapes, we know what it takes to deliver better service, productivity, innovation and compliance to businesses who rely on SAP. Founded in Switzerland with global presence in UK, USA, Germany and Australia we are well placed to support the largest SAP customers and Managed Service Providers.
    1 Rating
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  • 15
    SQL Enterprise Job Manager

    SQL Enterprise Job Manager

    IDERA, an Idera, Inc. company

    SQL Enterprise Job Manager helps database administrators to simplify the monitoring and management of SQL Server agent jobs across SQL Servers in physical, virtual, and cloud environments. Unlike its competition, it provides chaining of jobs to create automated workflows, configurable alert notifications for success and failure of jobs, automation of job scheduling, familiar calendar layout, predefined and custom filters to find specific jobs for analysis, and drill down to see alert settings...
    Starting Price: $796 per instance
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  • 16
    Paessler PRTG

    Paessler PRTG

    Paessler GmbH

    ...-depth reporting, maps and dashboards, and more. PRTG monitors your entire IT infrastructure. All important technologies are supported: • SNMP: ready-to-use and custom options • WMI and Windows Performance Counters • SSH: for Linux/Unix and macOS systems • Traffic analysis using flow protocols or packet sniffing • HTTP requests • REST APIs returning XML or JSON • Ping, SQL, and many more
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    109 Ratings
    Starting Price: $2149 for PRTG 500
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  • 17
    LPAR2RDD
    The tool offers you end-to-end views of your server environment and can save you significant money in operation monitoring by predicting utilization bottlenecks in your virtualized environment. You can also generate policy-based alerts, capacity reports, and load forecasts. Leading performance-monitoring solution thanks to unique web-based UI for graphical interpretation of performance utilization in a virtualized environment. You can find utilization of any attached storage in a simple...
    Starting Price: $3000.00/year
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  • 18
    Visual KPI

    Visual KPI

    Transpara

    Real-time operations monitoring and data visualization, including KPIs, dashboards, trends, analytics, hierarchy and alerts. Aggregates all of your data sources (industrial, IoT, business, external, etc.) on the fly without moving the data, and displays it in real-time with obvious context on any device.
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  • 19
    Atatus

    Atatus

    NamLabs Technologies

    ... transactions, database queries, website availability, uptime, latency, response time, and throughput, much more. 24x7 customer support is guaranteed.
    Starting Price: $49.00/month
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  • 20
    DB Optimizer

    DB Optimizer

    IDERA, an Idera, Inc. company

    DB Optimizer helps database administrators to tune and profile SQL code across database platforms. Unlike its competition, it provides automated SQL tuning and performance optimization suggestions with color-coded index analysis, database profiling of wait-time analysis for a single stored routine or an entire data source, SQL stress load testing to simulate a production environment with parallel users and executions over a specific period of time or execution cycle, and review of SQL...
    Starting Price: $572 per user (workstation_
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  • 21
    Happy Apps

    Happy Apps

    HappyApps

    Setup and monitor a wide variety of checks within seconds that include website, ping, socket, databases, messaging queues, application servers, to custom checks. Setup alerts (SMS & Email) with ease. Unique noise reduction technology dramatically cuts unnecessary alerts by consolidating related incidents, muting systems with known issues, and minimizing false positives. Get status and real-time visibility across your Apps and Business Services. Clearly displays open incidents and issues...
    Starting Price: $9.95 per month
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  • 22
    SolarWinds Observability SaaS
    SaaS-delivered Observability built to extend visibility across cloud-native, on-prem, and hybrid technology stacks. SolarWinds Observability SaaS delivers unified and comprehensive visibility for cloud-native, on-premises, and hybrid custom and commercial applications to help ensure optimal service levels and user satisfaction with key business services. For internally written and commercial applications. Unified code-level troubleshooting with transaction tracing, code
    3 Ratings
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  • 23
    EverSQL

    EverSQL

    EverSQL

    EverSQL is the fastest way to optimize your PostgreSQL & MySQL databases automatically. It's used by over 100,000 engineers as a PostgreSQL & MySQL optimizer, to optimize SQL queries. Our customers report their queries are 25X faster on average, just minutes after getting started. Save your team 140 weekly hours on average by optimizing your SQL queries online for free. EverSQL is 100% non-intrusive, and doesn't access any of your databases' sensitive data. Choose your database type...
    Starting Price: $129 per month
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  • 24
    dbWatch Control Center
    ​dbWatch Control Center is a comprehensive database farm monitoring and management solution that enables fast and efficient monitoring and management of databases, streamlining workflows, automating actions, and creating custom reports within a single platform. It supports monitoring on-premises, cloud, or hybrid environments. Key features include customizable dashboards, multi-site and hybrid cloud support, scalability, and security. It offers modules for onboarding, architecture, dashboards...
    Starting Price: $120 per month
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  • 25
    ScaleGrid

    ScaleGrid

    ScaleGrid

    ... - Greenplum™ (coming soon) The ScaleGrid platform supports both public and private clouds, including AWS, Azure, Google Cloud Platform (GCP), DigitalOcean, Linode, Oracle Cloud Infrastructure (OCI), VMware and OpenStack. Used by thousands of developers, startups, and enterprise customers including Atlassian, Meteor, and Accenture, ScaleGrid handles all your database operations at any scale so you can focus on your application performance.
    3 Ratings
    Starting Price: $8 per month
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  • 26
    Checkmk

    Checkmk

    Checkmk

    Checkmk is a comprehensive IT monitoring system that enables system administrators, IT managers, and DevOps teams to identify issues across their entire IT infrastructure (servers, applications, networks, storage, databases, containers) and act quickly to resolve them More than 2,000 commercial customers and many more open source users worldwide use Checkmk daily. Key product features: • Service state monitoring with almost 2,000 checks 'out of the box' • Log and event-based monitoring...
    2 Ratings
    Starting Price: $0/year
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  • 27
    VirtualMetric

    VirtualMetric

    VirtualMetric

    VirtualMetric is a powerful telemetry pipeline solution designed to enhance data collection, processing, and security monitoring across enterprise environments. Its core offering, DataStream, automatically collects and transforms security logs from a wide range of systems such as Windows, Linux, MacOS, and Unix, enriching data for further analysis. By reducing data volume and filtering out non-meaningful logs, VirtualMetric helps businesses lower SIEM ingestion costs, increase operational...
    Starting Price: Free
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  • 28
    Centreon

    Centreon

    Centreon

    ... to private and public cloud environments, all the way to the edge of the network, where smart devices and customers combine to create business value. Centreon is constantly current, able to support the most dynamic environments. With auto-discovery capabilities it can keep track of Software-Defined Network (SDN) elements, AWS or Azure cloud assets, Wi-Fi access points or any other component of today’s agile IT infrastructure.
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  • 29
    Datadog

    Datadog

    Datadog

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration...
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    7 Ratings
    Starting Price: $15.00/host/month
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